I was unfortunately with Nildram who are now Opal and my good as a communication company they have to be the worst. They have been charging me for a line another company took over in Aug 2009 and can I get it resloved and get my money back NO WAY and they are still charging me. Word of warn -DONT use OPAL and don't let them charge your credit card you have the devils own time getting it refunded...
Nildram Broadband Reviews
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I just remembered another really annoying bit about Nildram - the 1Gb download limit (which they seem to mis-count for months at a time) So the £11.50/month is increased by £2 for every extra 2Gb (or part thereof) and THEN VAT is added. So I end up paying £18-£20/month.
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I've been with them for some years, and stuck with it because they pushed BT to open up ADSL in this area, so it was just loyalty.
I think I've paid the debt now. When Tiscali took them over the network became much bigger and reliability dropped off, and yes - the service is dreadful. The only way to contact them is via email - their web site never seems to record my attempts to talk to them. So I'm on the lookout for a new ISP, but in this area, BT wholesale is the monopoly supplier, so I might as well deal with them, even though their service can be appalling as well. -
As a long term business user I would not recomend these people.
Recent contact with their support team led me to the following conclusions.
They can be very demeaning when dealing with non-technical people. In addition they seem to have no escallation proceedure for compliants. ie If you ask for someone in authority it will not happen.
They seem to have no control over their supplier in the UK (guess who) and will happily push blame onto them. It makes one believe it is perhaps better to deal directly with the supplier. To add to this if you are experiencing a problem from the moment you dial the help line (with the usual long wait between press for whoever you are charged at high rate. -
I complained about slow broadband speed, carried out all the tests and even negotiated with BT regarding my line. The result was to lose my phone line completely for 24 hours, following which I had a broadband speed of 8Mb/sec. Whoopie. I phoned Nildram and thanked them, asking them to log the speed in the incident report. 3 days later it has reduced in stages to 1.6Mb/sec. The battle is to be resumed and my custom shifted elsewhere unless satisfaction is achieved.
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Currently using Nildram and am more than pleased with their service. Connection date went without a problem their end, customer service was very quick to answer the phone and did everything to fix any problems i had. Getting their max offered speed also with no connection restrictions, using their Business 2 Pro package (very good price too).
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I absolutely would not recommend this service provider.
Athough the broadband service provided by Nidram has been reliable, their customer service is dreadful. They have taken unuthorised payments from my credit card even though I elected to pay by direct debt. -
Nildram are terrible. Since they were taken over last year by PIPEX they have gone down hill and are now as bad as most other providers. Cancelling took too long and communications are terrible. My debit card ran out at the same time that I cancelled my account so they did not get the final payment. Instead of contacting me to let me know they forwarded my details to a debt collection agency that sent me threatening letters. Overall I would not recommend Nildram to my worst enemy.
