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O2 broadband

Overview

  • Simple, straight-forward range of broadband packages from 8Mb to 20Mb speeds, all with unlimited download allowance, free set up and security software included
  • Exisiting O2 customers get a hefty discount off O2 home broadband
  • Free 24/7 customer support from UK call centres
  • Money-back guarantee if you decide to cancel within the first 30 days

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About O2

O2 broadband routerBuilding on its strong reputation for good customer service and technical support, O2 is making a pretty impressive impact on the fixed-line broadband market. Pricing is competitive, and in Broadband Genie's Q1 2009 speed tests it fared well, returning impressive results across its range of products. It has free 24/7 support, wireless router and inclusive 'web texts' but only has a small range of products, so may not cater for every taste. However, another positive differentiator is its promise to test each customer's speed to ensure it meets the level promised when you sign up.

Better known for its mobile phone network, O2 branched into fixed-line ADSL broadband in 2007. While late to the party, it has built a solid user base (more than 400,000 subscribers, including mobile broadband customers) and continues to see slow but steady progress.

O2 Home Broadband topped the Which? customer satisfaction league in January 2009, and won nine of the 11 categories in the 2009 uSwitch Awards. The company has targeted a user base of one million fixed-line broadband customers by 2010 and has said the majority of its new customers are taking broadband as part of a suite of O2 services, such as mobile phone and mobile broadband deals.

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Customer reviews

Show all 95 O2 Broadband reviews»

  • happy

    by Stuart Brown at 09:36 on 27 Aug 2010Report abuse

    I have been with o2 for about 8 months now and not really had any major issues at all. Coming from BT i have cut my bill by 1/3 but also increased my speed considerably. Although the evening speeds are a bit lower now than when i first went over.
    The only issue i have had is with the router not connecting to my wireless properly but their free tech support had this resolved in under 30 mins

    I am even thinking about swtiching to a home package the service and price is so good. BT can take a running jump
  • unhappy

    by paul at 13:30 on 22 Aug 2010Report abuse

    They couldn't even deliver the router, because the building I live in has a unique post code their postage systems doesn’t state the building name or flat number it just states the flat number and the road name. After multiple delivery attempts I told them where to stick the router. They had no system in place to sort out the problem other than for me to go to an O2 shop and buy the router.
  • unhappy

    by Tony W at 11:13 on 21 Jul 2010Report abuse

    After being with o2 for nearly a year now all I can say is that thank god my contract is up. I took out the contract on the understanding that because I was an existing mobile phone customer I would get a discount,well nearly a year on and still no discount. Speed is atrocious. Got the usual excuse about "distance from the telephone exchange" etc. I am so close to the exchange that I can see it from my window !! Speed got so bad at one point I actually used my mothers, and she's still on dial up for god sake (rural area).Don't be fooled by the "unlimited" tag either,it's not. I was sent a letter explaining that I was using the Internet too much and when I questioned this the old "fair usage excuse was used. I asked what the limit was and they wouldn't say.Don't go there guys,it's pathetic.
  • unhappy

    by o2 mis selling 'unlimited' access broadband at 18:22 on 24 Jun 2010Report abuse

    o2 are mis selling o2 acess as unlimited when it isn't. They say on the Access page 'download as much as you like'. They do, however have a secet usage cap which they won't tell you what is but is in fact 10gb. they also don't give you any way of monitoring your usage. When I signed up I was told that access "truly was unlimited" and no caps or FUP would be implemented. However I recently received an email saying I had used too much of my 'unlimited' 'download as much as you like' broadband and they have threatened to cut my connection.

    Beware of o2 they are dishonest, shadey and lie to you about their 'unlimited' access product!

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