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O2 broadband

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Overview

  • Broadband available bundled with O2 Home Phone service, including line rental
  • Existing O2 customers get a £5 discount off the monthly cost
  • Free 24/7 customer support from UK call centres
  • Free McAfee security software

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Broadband Genie Home Broadband Awards

Broadband Genie Award WinnerBroadband Genie Award Winner

No one did better than O2 at the Broadband Genie Home Broadband Awards 2011.

It picked up both the Best Broadband Provider and Best Broadband Support, which many would consider to be the top two awards on offer.

There was also a runner-up prize in Best Bundled Broadband and an honourable mention in the Fastest Broadband section.

In the OnePoll survey, O2 performed particularly well. It polled more than 80 per cent positive responses in four of the five categories, although its reliability was a let down at 53 per cent. however, with such good customer service, it seems its customers are still more than happy to recommend it.

O2 Broadband was also one of the few ISPs to average more than 5Mb in our 2010 speed tests, while it wasn't ignored by our expert panel either, taking runner up spot for Best Bundled Broadband. It was only just behind Virgin Media, but well ahead of the rest.

About O2

O2 broadband routerBuilding on its strong reputation for good customer service and technical support, O2 is making a pretty impressive impact on the fixed-line broadband market. Pricing is competitive, while it has free 24/7 support, web texts and wireless router as standard on all packages.

Better known for its mobile phone network, O2 branched into fixed-line ADSL broadband in 2007. While late to the party, it has built a solid user base and continues to see slow but steady progress.

O2 Home Broadband won the Broadband Genie Best Broadband Provider Award in 2011, alongside the Best Support award. Previously, it topped the Which? customer satisfaction league in January 2009 and took its Best Technology Service Provider Award in 2010. O2 also won nine of the 11 categories in the 2009 uSwitch Awards, 10 in 2010 and seven in 2011.

By 2011 it had a user base of more than 620,000 (including BE, which is also owned by Telefonica), making it the sixth largest UK home broadband supplier but a long way from the ‘big four’, who all have more than three million subscribers.

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Customer reviews

Show all 129 O2 Broadband reviews»

  • happy

    by Alex at 17:16 on 24 Apr 2012Report abuse

    I've just re-signed up to o2 broadband after realising i was out of contract. They offered me a cheaper deal than i already have, and they didnt try to upsell me things I didnt want like Sky and Virgin both did. I'm not really bothered by who provides my internet, i just want cheap reliable connections and I have always got those with o2. Would definately recomend their internet service especially as an o2 mobile user i get 50% off, very good!!

  • happy

    by john at 09:44 on 21 Feb 2012Report abuse

    i am with 02 i find been very good, only thing one has to reboot the router from time to time to get back the speed, but one has to do this with any router and any broadband supplyer.
    looking forward to when BT put fiber to cab, then my speed should go up. i do thionk speed as whole should made 20meg min by law both up and down load speed.

  • happy

    by pantac at 21:56 on 12 Feb 2012Report abuse

    I'm sticking with o2, never been been capped by them. 8-13 meg service . No major problems yet.
    I was as a Virginmedia customer.....read their fair usage/download policy, then go elsewhere.

  • unhappy

    by PHIL HIGGS at 12:24 on 26 Jan 2012Report abuse

    AVOID, AVOID , AVOID. 02 are the most complacent company on the broadband circuit when it comes to dealing with customers. Personally I would not recommend 02 to anyone as a supplier of broadband. I have spent hours on the phone with these people and at the end of the calls have wanted to hang myself because of the incompetence of the people on the other end of the phone. For example, and 02 are very good at this, you find a number you want for a certain department you ring the number and you think it's the department you want and low and behold you are talking to someone completely different, THEN, this is where the stress starts, you are passed from pillar to post and each one you speak to is braindead and at the end of it all you are none the wiser than when you started. So summing up, my advice, if you have high blood pressure dont contact 02. you have been warned.

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