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O2 broadband

Overview

  • Simple range of 20Mb broadband packages, all available on either 12 or 1 month contracts
  • Broadband available bundled with O2 Home Phone service, including line rental
  • Existing O2 customers get a £5 discount off the monthly cost
  • Free 24/7 customer support from UK call centres
  • Free McAfee security software

Best selling O2 broadband deals

Broadband Genie Home Broadband Awards

Broadband Genie Award WinnerBroadband Genie Award Winner

No one did better than O2 at the Broadband Genie Home Broadband Awards 2011.

It picked up both the Best Broadband Provider and Best Broadband Support, which many would consider to be the top two awards on offer.

There was also a runner-up prize in Best Bundled Broadband and an honourable mention in the Fastest Broadband section.

In the OnePoll survey, O2 performed particularly well. It polled more than 80 per cent positive responses in four of the five categories, although its reliability was a let down at 53 per cent. however, with such good customer service, it seems its customers are still more than happy to recommend it.

O2 Broadband was also one of the few ISPs to average more than 5Mb in our 2010 speed tests, while it wasn't ignored by our expert panel either, taking runner up spot for Best Bundled Broadband. It was only just behind Virgin Media, but well ahead of the rest.

About O2

O2 broadband routerBuilding on its strong reputation for good customer service and technical support, O2 is making a pretty impressive impact on the fixed-line broadband market. Pricing is competitive, while it has free 24/7 support, web texts, wireless router and McAfee Security software as standard on all packages.

Better known for its mobile phone network, O2 branched into fixed-line ADSL broadband in 2007. While late to the party, it has built a solid user base (more than 400,000 subscribers, including mobile broadband customers) and continues to see slow but steady progress.

O2 Home Broadband won the Broadband Genie Best Broadband Provider Award in 2011, alongside the Best Support award. Previously, it topped the Which? customer satisfaction league in January 2009 and took its Best Technology Service Provider Award in 2010. O2 also won nine of the 11 categories in the 2009 uSwitch Awards, 10 in 2010 and seven in 2011.

By 2011 it had a user base of more than 650,000 (including BE, which is also owned by Telefonica), making it the sixth largest UK home broadband supplier but a long way from the ‘big four’, who all have more than three million subscribers.

Looking for O2 mobile broadband?

Customer reviews

Show all 126 O2 Broadband reviews»

  • unhappy

    by PHIL HIGGS at 12:24 on 26 Jan 2012Report abuse

    AVOID, AVOID , AVOID. 02 are the most complacent company on the broadband circuit when it comes to dealing with customers. Personally I would not recommend 02 to anyone as a supplier of broadband. I have spent hours on the phone with these people and at the end of the calls have wanted to hang myself because of the incompetence of the people on the other end of the phone. For example, and 02 are very good at this, you find a number you want for a certain department you ring the number and you think it's the department you want and low and behold you are talking to someone completely different, THEN, this is where the stress starts, you are passed from pillar to post and each one you speak to is braindead and at the end of it all you are none the wiser than when you started. So summing up, my advice, if you have high blood pressure dont contact 02. you have been warned.

  • unhappy

    by John at 15:01 on 16 Jan 2012Report abuse

    Just tried to sign up with 02 for broadband and they inform me I don't have a phone line.
    Been at this address for the past thirty four years now and use the phone everyday, that's put me off dealing with this company right away.

  • neutral

    by DENNIS CAXTON at 13:27 on 26 Dec 2011Report abuse

    I had been offered a good deal from Virgin and contacted o2 to see if they could reduce the cost my existing mobile and Broadband package which is around £35 per month. After about 15 emails and telephone calls the issue is STILL NOT SORTED!!

    They did phone my mobile, it rang ONCE and then I got a text message from them!! I cannot BELIEVE how INCOMPETENT they are... more news as I get it....

  • unhappy

    by paul chandler at 18:28 on 10 Nov 2011Report abuse

    now been with o2 for about 4 years in this time ive had only two issues both of which have been very slow broadband ,contacted then spoke to tec bods on there free service and sorted prob instantly whilst on the phone they are very helpfull and got the skills, if you give them the time to understand your issues you will be happy with with there prompt action... i only have basic broadband but the speed is very good it is ok for demand tv

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