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O2 broadband

O2 Overview

  • Simple, straight-forward range of broadband packages from 8Mb to 20Mb speeds, all with unlimited download allowance, free set up and security software included
  • Exisiting O2 customers get a hefty discount off O2 home broadband
  • Free 24/7 customer support from UK call centres
  • Money-back guarantee if you decide to cancel within the first 30 days

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About O2

O2 broadband routerBuilding on its strong reputation for good customer service and technical support, O2 is making a pretty impressive impact on the fixed-line broadband market. Pricing is competitive, and in Broadband Genie's Q1 2009 speed tests it fared well, returning impressive results across its range of products. It has free 24/7 support, wireless router and inclusive 'web texts' but only has a small range of products, so may not cater for every taste. However, another positive differentiator is its promise to test each customer's speed to ensure it meets the level promised when you sign up.

Better known for its mobile phone network, O2 branched into fixed-line ADSL broadband in 2007. While late to the party, it has built a solid user base (more than 400,000 subscribers, including mobile broadband customers) and continues to see slow but steady progress.

O2 Home Broadband topped the Which? customer satisfaction league in January 2009, and won nine of the 11 categories in the 2009 uSwitch Awards. The company has targeted a user base of one million fixed-line broadband customers by 2010 and has said the majority of its new customers are taking broadband as part of a suite of O2 services, such as mobile phone and mobile broadband deals.

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Customer reviews

Show all 84 O2 Broadband reviews»

happy

by Grayham
at 09:26 on 21 Mar 2010

I am massively happy with O2. I have always had high speed (12 - 15Mb) downloads and the system has never slowed down. My line will only support up to 16mb so have no complaints at all. As for the billing that was complained about in an earlier post it has always been on the same date with at least 10 days notice via email and text. I have an LLU connection and it cost £10.00 a month as long as I top up my pay as you go mobile £10 every 3 months. As for unlimited down loads, I regularly use the internet to catch up on television programs and series episodes I may have missed. They truly are unlimited

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neutral

by Martyn
at 00:10 on 20 Mar 2010

Been with O2 for 2 years now, Consistantly get awsome speeds. Best Customer service and price around.

People who are complaining about speeds are most likely on O2's "ACCESS" package and are miles from the exchange. The ACCESS package is O2 reselling BT broadband.... I have used O2 access, and i must admit speeds to drop in peak time, this being due to BT not buying enough bandwidth and the network being clogged. However in O2's own Equipment (Pro,Premium etc) constantly high speeds no matter what time... As far as i know it is "Truely" unlimited to a point. Report abuse
happy

by John
at 22:12 on 11 Mar 2010

o2 are by far the best ISP around. I rarely have any problems despite being at the end of ancient rubishy BT overhead wires. The standard of technical and customer suppport is faultless. If you want the best Sign up with o2 and all for £7.50 a month if your an o2 mobile customer Report abuse
unhappy

by ANDY
at 23:23 on 25 Feb 2010

I have been with o2 broadband for 6 month my speed has been atrocious most of the time only getting 0.50mbps. I have rang the muppets in tech support and they give me the same crap every time I ring they say we will get it sortied and it never happens i would strongly advise against going with o2 for broadband. i can only speak for the access package they suck, relay bad service, i would say it is not fit for purpose Report abuse

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