O2 Broadband Reviews
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  • happy

    by Stuart Brown at 09:36 on 27 Aug 2010Report abuse

    I have been with o2 for about 8 months now and not really had any major issues at all. Coming from BT i have cut my bill by 1/3 but also increased my speed considerably. Although the evening speeds are a bit lower now than when i first went over.
    The only issue i have had is with the router not connecting to my wireless properly but their free tech support had this resolved in under 30 mins

    I am even thinking about swtiching to a home package the service and price is so good. BT can take a running jump
  • unhappy

    by paul at 13:30 on 22 Aug 2010Report abuse

    They couldn't even deliver the router, because the building I live in has a unique post code their postage systems doesn’t state the building name or flat number it just states the flat number and the road name. After multiple delivery attempts I told them where to stick the router. They had no system in place to sort out the problem other than for me to go to an O2 shop and buy the router.
  • unhappy

    by Tony W at 11:13 on 21 Jul 2010Report abuse

    After being with o2 for nearly a year now all I can say is that thank god my contract is up. I took out the contract on the understanding that because I was an existing mobile phone customer I would get a discount,well nearly a year on and still no discount. Speed is atrocious. Got the usual excuse about "distance from the telephone exchange" etc. I am so close to the exchange that I can see it from my window !! Speed got so bad at one point I actually used my mothers, and she's still on dial up for god sake (rural area).Don't be fooled by the "unlimited" tag either,it's not. I was sent a letter explaining that I was using the Internet too much and when I questioned this the old "fair usage excuse was used. I asked what the limit was and they wouldn't say.Don't go there guys,it's pathetic.
  • unhappy

    by o2 mis selling 'unlimited' access broadband at 18:22 on 24 Jun 2010Report abuse

    o2 are mis selling o2 acess as unlimited when it isn't. They say on the Access page 'download as much as you like'. They do, however have a secet usage cap which they won't tell you what is but is in fact 10gb. they also don't give you any way of monitoring your usage. When I signed up I was told that access "truly was unlimited" and no caps or FUP would be implemented. However I recently received an email saying I had used too much of my 'unlimited' 'download as much as you like' broadband and they have threatened to cut my connection.

    Beware of o2 they are dishonest, shadey and lie to you about their 'unlimited' access product!
  • happy

    by chris morris at 10:53 on 24 Jun 2010Report abuse

    I have been with O2 broadband for over two years now and am satisified with the results and the service. It has been constantly reliable and dependable. There have been one or two hiccups, such as the odd disconnection or problem with the equipment, but these are very small problems and I don't believe that this is any more than would occur if with another broadband provider. I don't need more than 8 Mb, and their promise of unlimited downloads is pretty much just that. I am happy to provide a good reference for O2.
  • unhappy

    by zaphod at 23:51 on 16 Jun 2010Report abuse

    O2 have gone down the pan.... I signed up with a dedicated ip which worked fine (despite the terrible o2 wireless router). Then I started getting problems with dns server errors. I tried, and tried, and tried to get the problem resolved. I was eventually advised to get BT to send out an engineer which I did and he found no problem. Anyhow during one of my regular calls to O2 support the rep told me that the line was de-activated. I asked why and she couldnt tell me but she re-activated it. All was well for 24 hours until the problems started again. I called O2 again and they advised that the line was again de-activated. This happened for several weeks, with me calling every couple of days. I was advised that as I had a dedicated ip when a problem with the line was encountered it automatically deactivated itself and doesnt reconnect when the line is ok without a call to tech support to manually re-activate it. The route cause of the problem that was causing the line to deactivate was a poor dns service used to support dedicated ip users. I was advised that if I changed to a NAT connection the line would reconnect in the event of a problem automatically. This it did, and the connection problems disappeared. Unfortunately I could not send or recieve emails. This is because O2 ban ports used to collect emails sent by other providers (i.e. yourname@yourdomain.com). Email is vital to me and my business so I called o2 tech support. It took 5 calls to o2 support (4 of the calls ended prematurely by the operators who were useless and rude). The problem was not resolved. I complained to the call center manager and advised him to listen to the recordings of the support calls to see if he thought good service was provided. He promised to call back (which he did not do). I decided to switch to another provider but O2 decided to keep billing me. I called again to customer service who advised that I would have to pay an early termination fee because they believed I was in a contract which I wasnt (my 12 month contract was long expired. I disputed this. O2 billed me anyway. I made multiple calls to sort it out and they eventually refunded me. They are now trying to bill me for the non return of their rubbish router (which I had returned) so I am still having trouble even though I am not a customer. High maintenance!, poor service!, rude staff!, clueless support! flaky performance! Signup with O2 and experience the lot.
  • neutral

    by a. Devine at 22:16 on 15 Jun 2010Report abuse

    Joined o2 in April 2010. Speed good, reliability average. Main provlem is a totaly useless support organisation. Start up problems took ages to resolve involving 3 different advisors. Current e-mail problems have meant no e-mail for a week , with advice from 6 different sipport advisors , probltotal failure or passed on to someone else, they never ring back , although they promise too.Completely hopeless, last advice from support after my seventh phone call for help was that someone will look at it in about 15hrs because they are very busy. Dont join o2.
  • neutral

    by Lloyd Richards at 15:46 on 25 May 2010 | registered | 2 postsReport abuse

    Despite the good and bad comments, it seems that O2 only give great C-service, speeds and unlimited downloads to the premium customers.. Conclusion = i will stay with BT forever due to no matter what package your on, the only difference you can expect is your download limits and where you are from exchange server! Also to clear a few things up to, just because many research wiki or google don't mean you really know how the internet works, government have always been involved so no matter how much you know its far from the reality, also if your in the UK (Britain) stop being cheap and support British Telecom, without them, you would have to use 3g or satelite setups for internet. Virgin, O2, tiscali ect all need bt lines meaning if you want the best internet experience from you non-BT isp, you must use their most expensive internet subscription (no doubt the extra fee's go to BT in the long run) these inner business info would never be anywhere on the net for our knowledge. Last but not least, i use xbox, ps3 and two other devices online gamng constantly and nothing effects anything else (maybe due to I understand how a router works) if you just take it out the box and use all default settings you will never get the best internet experience for you cash... PS for those you love to use the forever changing info crap at wikipedia and think they know it all, try wiki'ing british telecom plc
  • happy

    by Kirstie Woolner at 13:58 on 22 May 2010Report abuse

    I have been very happy with my O2 Broadband package. I am slightly further away from the exchange and can get speeeds of upto 8MB/s which are always achieved with O2. their customer service is fantastic with everyone I speak to being in the UK- something I was promised by the O2 staff. I havent never had any problems with an limits being on my downloads- can't understand the bad reviews! My speeds are consistant and reliable. Customer support will even offer to call you back if you need them to. Its been an all round positive experience. I find a lot of people will only review when something goes bad. luckily they seem to be the minority!
  • unhappy

    by Scotty at 14:46 on 18 May 2010Report abuse

    I signed up for the full O2 unlimited packed, ends up unlimited is a lot of Bull.
    My net work speed was down to 500kb thru the day, I kept phoning up and wasted many hours with the technical department getting me to try all the silly stuff you would have done before calling them.
    After a couple of days O2 admitted that they restrict the net work speed, between 12:00 and 00:00 every day.
    So if you do any down loading DO NOT GO WITH O2 they lie and waste your time.
    Happy Hunting
  • unhappy

    by dave at 23:40 on 25 Apr 2010Report abuse

    In june 09 I signed up for o2 access, it was a fast service offering everything i needed. Within six month their service had totaly went down the toilet.


    Peak times speeds can be sub dial-up, even off peak speeds are starting to slow down. Im told this is due to the service being oversubscribed.

    When O2 introduced trafic management to address the slowups, which the blamed on file shearing, some web servives became unuseable! Many ports where throttled to 48k or lower, when i complained and was fobed off with the most appaling excuses. this blocked some of the kids online games, spotify ect.


    When is unlimited not unlimited? when its O2!
    Download too much and you get a call thretened disconection. There is no way you can check usage on the O2 website, no guide as to what is fair to download despite these being in the OFCOM Code of Practice. looks like they trying to solve there congestion problems by getting rid of there customers!

    I was inclines to think the whole service is run by a bunch of clowns but the O2 LLU services suffers from none of these problems, this accounst for the current jeckel and hyde O2 reviews.

    Im leaving O2 ASAP, their current service is the worst I have ever has from a ISP
  • happy

    by Grayham at 09:26 on 21 Mar 2010Report abuse

    I am massively happy with O2. I have always had high speed (12 - 15Mb) downloads and the system has never slowed down. My line will only support up to 16mb so have no complaints at all. As for the billing that was complained about in an earlier post it has always been on the same date with at least 10 days notice via email and text. I have an LLU connection and it cost £10.00 a month as long as I top up my pay as you go mobile £10 every 3 months. As for unlimited down loads, I regularly use the internet to catch up on television programs and series episodes I may have missed. They truly are unlimited

  • neutral

    by Martyn at 00:10 on 20 Mar 2010Report abuse

    Been with O2 for 2 years now, Consistantly get awsome speeds. Best Customer service and price around.

    People who are complaining about speeds are most likely on O2's "ACCESS" package and are miles from the exchange. The ACCESS package is O2 reselling BT broadband.... I have used O2 access, and i must admit speeds to drop in peak time, this being due to BT not buying enough bandwidth and the network being clogged. However in O2's own Equipment (Pro,Premium etc) constantly high speeds no matter what time... As far as i know it is "Truely" unlimited to a point.
  • happy

    by John at 22:12 on 11 Mar 2010Report abuse

    o2 are by far the best ISP around. I rarely have any problems despite being at the end of ancient rubishy BT overhead wires. The standard of technical and customer suppport is faultless. If you want the best Sign up with o2 and all for �£7.50 a month if your an o2 mobile customer
  • unhappy

    by ANDY at 23:23 on 25 Feb 2010Report abuse

    I have been with o2 broadband for 6 month my speed has been atrocious most of the time only getting 0.50mbps. I have rang the muppets in tech support and they give me the same crap every time I ring they say we will get it sortied and it never happens i would strongly advise against going with o2 for broadband. i can only speak for the access package they suck, relay bad service, i would say it is not fit for purpose
  • unhappy

    by peter gore at 12:43 on 23 Feb 2010 | registered | 1 postReport abuse

    Had no complaints up to now as I was offered it as an incentive / loyalty discount by o2 mobiles. Changed mobile last september and the charges are now all over the place and different from agreed. Forwarded copy of mail saying contract was due for renewal and if I wished to continue need to take no action. They now say continue does not mean continue price despite no mention of this being made. Will not repond to calls and never come back depite a promise of return calls.

    Have an attitude we have tour direct debit and will do as we feel fit
  • happy

    by jazz452 at 18:25 on 19 Feb 2010Report abuse

    The best move I ever made was to join o2.Constant speeds of around 16meg that was more than double I got with sky and bt. No matter what I download never get restricted.
    Must add that I pay for the top package but you cant put aprice on a reliable broadband.
  • neutral

    by only me at 09:33 on 19 Feb 2010Report abuse

    I was ripped off by Sky broadband so have been shopping around for a better deal. Called into the O2 shop yesterday and have been quoted the best price so far. also bought a dongle to see what the speed is like in my area (quite rural), and it's not as bad as i'd thought. apparently there is a new transmitter nearby. Should i still sign up for the broadband? After some of the comments i'm very wary now!
  • unhappy

    by Antonio at 11:35 on 9 Feb 2010Report abuse

    I have been with O2 for over one year now and I am desperately to move.
    It is very bad Speed, slow, has much as you complaint to customer service they will give you an excuse and they won't do nothing.

    My speeds in evening are like a dialup gets as low as 150k, just for normal web browsing. I do not do file sharing or big downloads at all.
    I work in IT and do not advise no one to move to O" unless you can get they Digital line network.
  • neutral

    by Mark ingram at 22:55 on 2 Feb 2010Report abuse

    Signed up for the 8Mb package in August 09 and have grown to regret it. The speed is highly variable and completely unpredictable, sometimes dipping so low I might as well be using an old narrow-band dial-up connection. As an example, I tried using BBC i-player tonight to catch a missed program but there was absolutely no chance of watching it streamed and to download it (a 622Mb file) would have taken over 10 hours. This kind of speed has now been the norm for the better part of a fortnight. On this evidence even their 20Mb package would be barely adequate. Won't be renewing the contract.
  • unhappy

    by Nigel Jackson at 12:01 on 15 Jan 2010Report abuse

    I was sucked in to O2 as a result of it receiving good reports. The only good thing is an 0800 phone number to customer support as I have spent 1.5 days of my life on it to them.
    When it works it is a good 6.5 meg but it never lasts long, they keep switching customer priorities and manipulate it so they do not have to buy extra bandwidth despite getting too many customers. I am only in month 5 of a 12 month contract but have to leave - there response is that in the contract they guarantee nothing and are allowed to manipulate the speed!. kEEP WELL AWAY.
  • happy

    by Haggis_10000 at 10:33 on 2 Jan 2010Report abuse

    Have been with O2 since it started its broadband service and can honestly say that over the last 2 years I have not had any problems with speed, service or reeliability,
    When you compare to other service providers they are streaks ahead in all categories
  • happy

    by Allen Thomas at 14:37 on 29 Dec 2009Report abuse

    Just wanted to share excellent experience in transferring to O2 home broadband (LLU). The process was excellent (timely and well communicated by text and email) and the service is fast and reliable.
    Would certainly recommend the LLU service to others.
  • unhappy

    by Sinead Van Kampen at 14:24 on 23 Dec 2009Report abuse

    My bill has jumped from €40per month to €240 per month because I exceeded my limit. I personally feel this is outrageous and would advise extreme caution before signing up.

    It seems that when your being sold the package your just told anything to get you to buy and the reality is something different. Now that I've refused to pay what I feel is an excessive amount I've now been threatened with having my i-phone disconnected which I need for work.

    I would urge anyone looking at this package to think seriously before signing up.
  • unhappy

    by Brian at 23:22 on 12 Dec 2009 | registered | 1 postReport abuse

    The O2 Home Access service (non LLU) deliver poor speeds at peak times. I have talked to O2 and they blame too many users on the service. They say that they are trying to come up with a solution, but it has been going on for about a year according to posts on ISP forums.

    I get reasonable speeds off peak (11pm to 7am) but very slow dialup speeds at peak times. It is not good if you want to watch tv via the internet as the dialup speeds received at peak times (when you would want to watch tv) makes internet driven tv unusable (including watching iplayer etc).

    Unfortunatelly due to me living in a rural area I get 2mb best speed at off peak times and pay £17 per month for the service. O2 and BE LLU areas receive 5 to 12 mb speeds and only pay £4.50 per month if they have an O2 mobile. In my opinion O2 should charge the slow speed areas less and the high speed areas more to reflect the service levels delivered, but I doubt it will happen.

    I am still with O2 until I find a better service provider elsewhere, but most offer poor speeds in rural areas. I find it impossible to find out when my exchange is going to be upgraded to LLU enabled status. When I ask ISPs etc nobody appears to know when my exchange will be upgraded, even SamKnows and BT do not have that information. I would have thought that someone would have an exchange update plan (probably Open Reach) but there is no way of getting at the information that I am aware of.
  • unhappy

    by Shane at 13:15 on 10 Dec 2009 | registered | 1 postReport abuse

    We have had nothing but problems with o2, the connection just drops every few minutes for no reason at all. We have contacted them numerous times - I wil give them 95% for customer service as it is great...on the phone it is anyway, via email they just tell you the same thing over and over, but the service itself is an utter waste of time. We will be cancelling and going with someone else.
  • unhappy

    by Zoe at 14:45 on 4 Dec 2009Report abuse

    Very unhappy. Their connection keeps dropping and reconnecting every few minutes. I don't know how they were ever awarded their Customer Service award as I have called 6 times, twice they answered after 20 minutes and the other times I gave up after holding for more than 30 minutes. They did not even reply to my email request for technical support.
  • unhappy

    by Julian Smithe at 22:15 on 3 Dec 2009Report abuse

    My O2 Broadband was great for the first month, but as soon as the trial period ended I have had problems with the service constantly dropping out.
  • unhappy

    by Gary Perryman at 18:43 on 3 Dec 2009Report abuse

    Avoid at all costs. The have stopped all P2P connections 24/7. When I complained about this on their forums I was banned from the forums.
  • unhappy

    by Michael at 19:53 on 1 Dec 2009Report abuse

    Awful... awful awful

    It works good during the day. After 17:00 forget about it. Have to cancel it ASAP.
    Stay away, total scam
 

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