AVOID, AVOID , AVOID. 02 are the most complacent company on the broadband circuit when it comes to dealing with customers. Personally I would not recommend 02 to anyone as a supplier of broadband. I have spent hours on the phone with these people and at the end of the calls have wanted to hang myself because of the incompetence of the people on the other end of the phone. For example, and 02 are very good at this, you find a number you want for a certain department you ring the number and you think it's the department you want and low and behold you are talking to someone completely different, THEN, this is where the stress starts, you are passed from pillar to post and each one you speak to is braindead and at the end of it all you are none the wiser than when you started. So summing up, my advice, if you have high blood pressure dont contact 02. you have been warned.
O2 Broadband Reviews
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Just tried to sign up with 02 for broadband and they inform me I don't have a phone line.
Been at this address for the past thirty four years now and use the phone everyday, that's put me off dealing with this company right away. -
I had been offered a good deal from Virgin and contacted o2 to see if they could reduce the cost my existing mobile and Broadband package which is around £35 per month. After about 15 emails and telephone calls the issue is STILL NOT SORTED!!
They did phone my mobile, it rang ONCE and then I got a text message from them!! I cannot BELIEVE how INCOMPETENT they are... more news as I get it.... -
now been with o2 for about 4 years in this time ive had only two issues both of which have been very slow broadband ,contacted then spoke to tec bods on there free service and sorted prob instantly whilst on the phone they are very helpfull and got the skills, if you give them the time to understand your issues you will be happy with with there prompt action... i only have basic broadband but the speed is very good it is ok for demand tv
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I have been with o2 for three years and I have nothing but praise for them. I have rarely had any problems but when I have done they have sorted them out ASAP.
They are always friendly and helpful and have stuck to what they say on the phone and done it. I was half tempted to change due to wanting a faster broadband but when I weighed up the pros and cons I realised I am more then happy with what I get from o2 so signed a new contract -
02 a company that never ever return you a call after they make the date and time the speeds are awfull up and down. They give you a time for a bt to come to your house and have a look at your wiring and he dont turn up and no follow up call from 02 and also beware the new packages like the al rounder has traffic network on it i was told by 02 today after them telling me to take the new package to improve my internet connecyion etc in fact made things worse last year they were great but surly goin down the pan
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What customer service ? Couldn't even get them to connect ! Agreed ALL with o2, gave them my bank details etc etc. Got mac number from zen and entered onto my account on o2 online TWICE. Nothing from o2 ! Couldn't get any response from them. Their customer complaints ignored my query. What a bunch of amateurs. Now looking at alternatives, as have mac number. Does anyone know a RELIABLE broadband provider ?
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i been with o2 for few years now i found them frendly and helpful on phone
no probs with network and always had a good speed
they offers are good like free 6 months for customers over 2 years ect and still one of the cheapest out -
Hi all,
If you are planning on buying an O2 MODEM or an iPhone with O2 you will be so angry at their POOR functionality that you will detest O2 for a long long time for taking your money and not providing the services that they are supposed to.
I've been using both for 9 months now (only 3 left till my contract terminates thank God!!) and I ALWAYS had problems with the Internet connection. It is so slow (and I live in Dublin city centre re MODEM) it takes 3 minutes for the Google homepage to load!!
Technical support? Yes, you can try them if having the same conversation with them infinitely doesn't bother you.
DO NOT BUY INTERNET FROM O2.
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I have been with o2 since Jan 2011, and I am already so annoyed with them, they are the most usless idiots you will find. At the begining the connection was all happy and joly but now... What can I say? I have been getting awful connection speed around 4mb/s when I can get speeds of 15mb/s which I did at the begining. Now its constantly around 4mb/s. So i called them up and they are like we gona have to do 24hr line test and get back to you, BELIEVE ME THEY HAVE NEVER EVER GOT BACK TO ME. This has been goin on for 2months now, they have done 4 24hr test and everytime that they said they will get back to me I HAD TO CHASE THEM UP. When i speak to them they go we could not find any faults, and that they are doing more tests. The new person I speak to tells me to do the same thing the previous idoiot told me to do, which is to get speed screenshots and email it to them. They have no record of whats been said and done. Finally I spoke to another idiot today and he told me that my case has been droped because there is nothing wrong with my line. I told him that is not good enough and he goes, we need to do another 24hr test. While i was speaking to him he goes it could be their line being caped so that everyone gets equal speeds. Well I for 1 will not be with o2 next year.
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I have been with o2 since Jan 2011, and I am already so annoyed with them, they are the most usless idiots you will find. At the begining the connection was all happy and joly but now... What can I say? I have been getting awful connection speed around 4mb/s when I can get speeds of 15mb/s which I did at the begining. Now its constantly around 4mb/s. So i called them up and they are like we gona have to do 24hr line test and get back to you, BELIEVE ME THEY HAVE NEVER EVER GOT BACK TO ME. This has been goin on for 2months now, they have done 4 24hr test and everytime that they said they will get back to me I HAD TO CHASE THEM UP. When i speak to them they go we could not find any faults, and that they are doing more tests. The new person I speak to tells me to do the same thing the previous idoiot told me to do, which is to get speed screenshots and email it to them. They have no record of whats been said and done. Finally I spoke to another idiot today and he told me that my case has been droped because there is nothing wrong with my line. I told him that is not good enough and he goes, we need to do another 24hr test. While i was speaking to him he goes it could be their line being caped so that everyone gets equal speeds. Well I for 1 will not be with o2 next year.
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I called O2 to set up broadband and was pleasantly surprised to speak with a cheerful Scottish chap who was able to order me broadband at my new address. i didnt have a BT landline but O2 were able to put one in for me. I knew the cost was £86 from o2 (which is far cheaper than the quote i had from BT) to get a line fitted by O2. The man was able to half the cost for me (even though i was aware i would be paying the higher price!) because i took the middle package. Apparently this is a special del you can only get by calling O2 direct. Tehy sent me text messages to keep me updated and teh engineer showed up whn they said he would. So far i am delighted with the service.
Ps- the number i called was 0800 230 0202 to get the half price new line. Apparently you have to take the all rounder plan or above. I also got 6 motnhs free broadband (not the landline though) because i had my O2 mobile for over 2 years! RESULT! -
ive been with o2 broadband for over a year and i think its great. not had any problems been great from the start and the staff are really nice and friendly and you can understand what there saying which is a bonus.
speeds fine 2
would recomend to my friends :) -
stephen, get yourself a job
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I have had o2 broadband for over 2 years now, I can honestly say i have had no problems with o2, from day one the connection speed has been really good 8mg, with only a couple of connection drop outs, since iv had this, there online o2 assist helps to resolve connection problems within minutes, and normally resolves the issue with contacting them, customer service is really good, very helpful and always manage to sort your problem there and then, available 24/7 freephone number and in the uk, good times o2, i would defo recomend o2, value for money if your a o2 mobile customer £5 discount every month with unlimted usage only £8.50 month
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O2 brodband up to 20mb unlimited, werry slow!!!!!
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I signed up for 02 broadband monthly, which was supposed to give me money back on the router and also 3 months free. After receiving a bill which claimed I owed 2 months I have now been told that the shop misinformed me and I could only have got 3 months free if I signed up to a 12 month contract. The only 'concession' they would offer was to give me the 3 months if I signed up to 12 months which is expressly what I did not want. Customer service is great if nothing is going wrong. It's useless if something happens.
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how do i perches a laptop while im on j.s.a because i just cant afford to bye one? and being overdrawn in my bank account make it harder for me i get a laptop.
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I have been living in the house i'm currently living in for 4 months now, the current tennants had set up the O2 broadband before i got there, we have been without internet now for 4 days, a flatmate rang them to find out we'd been disconnected for 'excessive downloading' with no prior warning at all. any ISP that does this is not worth your custom.
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their service is awful.
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Stay away from O2!!
O2 broadband used to be great but now they are total rubbish. They started traffic throttling.
We have unlimited package, 20 Mb/s (9.5 Mb/s in real), but we get 20kB/s (!!!!!) download speed (WTF?) on p2p, torrents etc, but it doesn't stop there..
well lets just say, if email is the only thing you need internet for, O2 should be good enough for you. But for everybody else - stay away from them!
You've been warned. -
I'm on the old package signed up a year ago. £12.50 per month with unlimited download. Never had any problem with this, has always been very reliable.
The only problem I've had with O2 was when trying to take up their offer for line rental advertised at £9.50 per month on the website. Got dicked about no end, they tried to over-charge me and sneakily switch my broadband package in the process to a limited download package. Told them to cancel it in the end. Would advise anyone to steer well clear of this offer. BT line rental + old O2 basic broadband seems like a pretty sound combination and one that I'm sticking with for now. -
Unsolicited call from person claiming to be from O2 asking for my PASSWORD! refused to give so they cut me off. No written communication - Nothing!
29 mins to customer service trying to resolve and they still can't re-connect.
Plus you constantly have to re-connect when on-line.
Not worth considering. -
O2 broadband was great in the beginning. Now they are rubbish. Do not deliver waht they advertise and have a hidden download limit of 20GB which nowadays is nothing!
Stay clear of them if you have another provider which actually tells you what you are getting. -
O2 have the worst broadband ever, I keep getting disconnected and when i call them they say we are experiencing problems in those postcodes and we will get it fixed as soon as possible...(which in reality means....we cant help u, i'll let the next person deal with ur problem).....should have gone with bt..
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I have three contracts with 02, I have been a loyal customer for four years and decided to order mobile broadband from them in September. Big mistake. Still waiting to be activated on the 28th of October. I have been told that the chances are it will still be another half a month before I get activation. It seems surreal that one must wait for two months or more to get home broadband in London, simply surreal. I now regret not going with BT even if they lock you in for 12 months.
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O2 customer service is terrible! I have been trying to set up o2 home broadband for a month now! They have been putting me on call-back list but they NEVER call back! It happened to me three times now, it is ridiculous! They promised to solve my problem in 5 days and to ring me after that, but guess what, no one bothered to call me after 5 days so i had to ring them. And then i found out that nothing was done to solve my problem.
The only reason i am not switching provider is because i brought o2 router from an o2 shop, which is my biggest regret ever! Do not use o2, it is ridiculously stressful and the tagline "happiness guarentee" is much of a big lie. -
I have been with O2 for 10 months. They have cancelled my contract for excessive downloading. They say their downloads are unlimited but they are subject to a fair use policy and will cancel your contarct (after a warning) if you download more than 40GB a month, which is unrealistic these days with streaming video.
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Absolutely THE best provider in the UK, having been in the same house for over 20 years and having broadband the moment it was available i've had a fair few different providers. This time I decided on O2 as the new kids on the block and after having an O2 mobile phone for years... O2's staff are the friendliest, most knowledgable and will bend over backwards to help you. I am in an outlying area about 10 miles from the exchange, all providers said I could get a maximum of 512Kb download speends... except O2 who said they could probably achieve just over 1mb. Actually, they achieved just under 2mb and it's the fastest in the area. O2 and BE are almost identical and the equipment they use is the newest in the UK allowing them to greatly improve your speed. Please not, this is ADSL+ Broadband (LLC Based) NOT Access (VCI based) as some people seem to be getting them mixed up. Access is merely reselling BT and will never be that great on ANY provider. You won't be disappointed if you go with O2 Broadband.
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o2 have cancelled my contract (by SMS) only after being with them for 3 months. I am paying £17.50 for the UNLIMITED package and they have cancelled my contract for excessive downloading!
I will be moving to Plusnet, they actually tell you what you get for your money!
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O2 links
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Home Broadband Awards 2011
- Reliability
- 53%
- Technical support
- 81%
- Customer service
- 86%
- Speed satisfaction
- 83%
- Would recommend
- 89%
- Overall rating
4.5 stars
Jan 2011
Data sourced for Broadband Genie by OnePoll
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02 February 2012 In its sixth annual UK broadband speed report, Ofcom has claimed the average consumer is enjoying speeds 22 per cent faster than a year ago. According to Ofcom, the average UK broadband speed is now Read more >
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Samsung Galaxy S3 launch to miss MWC 2012
01 February 2012 It looks as if fans of the Samsung Galaxy smartphone range are going to have to wait a little longer than expected for the unveiling of the latest hero handset in the range; the Samsung Galaxy S3. Read more >
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