O2 Broadband Reviews

by Grayham
at 09:26 on 21 Mar 2010

I am massively happy with O2. I have always had high speed (12 - 15Mb) downloads and the system has never slowed down. My line will only support up to 16mb so have no complaints at all. As for the billing that was complained about in an earlier post it has always been on the same date with at least 10 days notice via email and text. I have an LLU connection and it cost £10.00 a month as long as I top up my pay as you go mobile £10 every 3 months. As for unlimited down loads, I regularly use the internet to catch up on television programs and series episodes I may have missed. They truly are unlimited

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by Martyn
at 00:10 on 20 Mar 2010

Been with O2 for 2 years now, Consistantly get awsome speeds. Best Customer service and price around.

People who are complaining about speeds are most likely on O2's "ACCESS" package and are miles from the exchange. The ACCESS package is O2 reselling BT broadband.... I have used O2 access, and i must admit speeds to drop in peak time, this being due to BT not buying enough bandwidth and the network being clogged. However in O2's own Equipment (Pro,Premium etc) constantly high speeds no matter what time... As far as i know it is "Truely" unlimited to a point. Report abuse

by John
at 22:12 on 11 Mar 2010

o2 are by far the best ISP around. I rarely have any problems despite being at the end of ancient rubishy BT overhead wires. The standard of technical and customer suppport is faultless. If you want the best Sign up with o2 and all for £7.50 a month if your an o2 mobile customer Report abuse

by ANDY
at 23:23 on 25 Feb 2010

I have been with o2 broadband for 6 month my speed has been atrocious most of the time only getting 0.50mbps. I have rang the muppets in tech support and they give me the same crap every time I ring they say we will get it sortied and it never happens i would strongly advise against going with o2 for broadband. i can only speak for the access package they suck, relay bad service, i would say it is not fit for purpose Report abuse

by peter gore | registered | 1 post
at 12:43 on 23 Feb 2010

Had no complaints up to now as I was offered it as an incentive / loyalty discount by o2 mobiles. Changed mobile last september and the charges are now all over the place and different from agreed. Forwarded copy of mail saying contract was due for renewal and if I wished to continue need to take no action. They now say continue does not mean continue price despite no mention of this being made. Will not repond to calls and never come back depite a promise of return calls.

Have an attitude we have tour direct debit and will do as we feel fit Report abuse

by jazz452
at 18:25 on 19 Feb 2010

The best move I ever made was to join o2.Constant speeds of around 16meg that was more than double I got with sky and bt. No matter what I download never get restricted.
Must add that I pay for the top package but you cant put aprice on a reliable broadband. Report abuse

by only me
at 09:33 on 19 Feb 2010

I was ripped off by Sky broadband so have been shopping around for a better deal. Called into the O2 shop yesterday and have been quoted the best price so far. also bought a dongle to see what the speed is like in my area (quite rural), and it's not as bad as i'd thought. apparently there is a new transmitter nearby. Should i still sign up for the broadband? After some of the comments i'm very wary now! Report abuse

by Antonio
at 11:35 on 9 Feb 2010

I have been with O2 for over one year now and I am desperately to move.
It is very bad Speed, slow, has much as you complaint to customer service they will give you an excuse and they won't do nothing.

My speeds in evening are like a dialup gets as low as 150k, just for normal web browsing. I do not do file sharing or big downloads at all.
I work in IT and do not advise no one to move to O" unless you can get they Digital line network. Report abuse

by Mark ingram
at 22:55 on 2 Feb 2010

Signed up for the 8Mb package in August 09 and have grown to regret it. The speed is highly variable and completely unpredictable, sometimes dipping so low I might as well be using an old narrow-band dial-up connection. As an example, I tried using BBC i-player tonight to catch a missed program but there was absolutely no chance of watching it streamed and to download it (a 622Mb file) would have taken over 10 hours. This kind of speed has now been the norm for the better part of a fortnight. On this evidence even their 20Mb package would be barely adequate. Won't be renewing the contract. Report abuse

by Nigel Jackson
at 12:01 on 15 Jan 2010

I was sucked in to O2 as a result of it receiving good reports. The only good thing is an 0800 phone number to customer support as I have spent 1.5 days of my life on it to them.
When it works it is a good 6.5 meg but it never lasts long, they keep switching customer priorities and manipulate it so they do not have to buy extra bandwidth despite getting too many customers. I am only in month 5 of a 12 month contract but have to leave - there response is that in the contract they guarantee nothing and are allowed to manipulate the speed!. kEEP WELL AWAY. Report abuse

by Haggis_10000
at 10:33 on 2 Jan 2010

Have been with O2 since it started its broadband service and can honestly say that over the last 2 years I have not had any problems with speed, service or reeliability,
When you compare to other service providers they are streaks ahead in all categories
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by Allen Thomas
at 14:37 on 29 Dec 2009

Just wanted to share excellent experience in transferring to O2 home broadband (LLU). The process was excellent (timely and well communicated by text and email) and the service is fast and reliable.
Would certainly recommend the LLU service to others. Report abuse

by Sinead Van Kampen
at 14:24 on 23 Dec 2009

My bill has jumped from €40per month to €240 per month because I exceeded my limit. I personally feel this is outrageous and would advise extreme caution before signing up.

It seems that when your being sold the package your just told anything to get you to buy and the reality is something different. Now that I've refused to pay what I feel is an excessive amount I've now been threatened with having my i-phone disconnected which I need for work.

I would urge anyone looking at this package to think seriously before signing up. Report abuse

by Brian | registered | 1 post
at 23:22 on 12 Dec 2009

The O2 Home Access service (non LLU) deliver poor speeds at peak times. I have talked to O2 and they blame too many users on the service. They say that they are trying to come up with a solution, but it has been going on for about a year according to posts on ISP forums.

I get reasonable speeds off peak (11pm to 7am) but very slow dialup speeds at peak times. It is not good if you want to watch tv via the internet as the dialup speeds received at peak times (when you would want to watch tv) makes internet driven tv unusable (including watching iplayer etc).

Unfortunatelly due to me living in a rural area I get 2mb best speed at off peak times and pay £17 per month for the service. O2 and BE LLU areas receive 5 to 12 mb speeds and only pay £4.50 per month if they have an O2 mobile. In my opinion O2 should charge the slow speed areas less and the high speed areas more to reflect the service levels delivered, but I doubt it will happen.

I am still with O2 until I find a better service provider elsewhere, but most offer poor speeds in rural areas. I find it impossible to find out when my exchange is going to be upgraded to LLU enabled status. When I ask ISPs etc nobody appears to know when my exchange will be upgraded, even SamKnows and BT do not have that information. I would have thought that someone would have an exchange update plan (probably Open Reach) but there is no way of getting at the information that I am aware of. Report abuse

by Shane | registered | 1 post
at 13:15 on 10 Dec 2009

We have had nothing but problems with o2, the connection just drops every few minutes for no reason at all. We have contacted them numerous times - I wil give them 95% for customer service as it is great...on the phone it is anyway, via email they just tell you the same thing over and over, but the service itself is an utter waste of time. We will be cancelling and going with someone else. Report abuse

by Zoe
at 14:45 on 4 Dec 2009

Very unhappy. Their connection keeps dropping and reconnecting every few minutes. I don't know how they were ever awarded their Customer Service award as I have called 6 times, twice they answered after 20 minutes and the other times I gave up after holding for more than 30 minutes. They did not even reply to my email request for technical support. Report abuse

by Julian Smithe
at 22:15 on 3 Dec 2009

My O2 Broadband was great for the first month, but as soon as the trial period ended I have had problems with the service constantly dropping out. Report abuse

by Gary Perryman
at 18:43 on 3 Dec 2009

Avoid at all costs. The have stopped all P2P connections 24/7. When I complained about this on their forums I was banned from the forums. Report abuse

by Michael
at 19:53 on 1 Dec 2009

Awful... awful awful

It works good during the day. After 17:00 forget about it. Have to cancel it ASAP.
Stay away, total scam Report abuse

by R Miller
at 08:58 on 26 Nov 2009

I've been with O2 just over a year and had a problem with my connection keep dropping out, I phoned technical support and they said they would send me out a new router.
Cant say fairer than that!
Always had good speed from them - twice what my old provider could offer and always found their customer service to be very good.
I've got an O2 mobile too so the price is great for what you get - £10 for up to 20meg, and unlimited downloads.
I'll be renewing next year for sure. Report abuse

by Angharad Swindell
at 20:37 on 24 Nov 2009

very slow wont work on my new mac no support. dont get o2 moblie bordband! Report abuse

by Robert Booth
at 23:02 on 8 Nov 2009

Very dissatisfied, connection drops consistently and when it is connected the speeds are less than 56kbps which is worse than dialup. I'm paying £18 for the service and not getting it.
I've spoken to customer service but get nowhere.
I'm going to cancel the direct debit if they don't sort it out soon and they can try get the money out of me like i've been trying to get the service out of them, see how they like it!
I've got a O2 mobile also and that is going too.
Avoid like the plague unless you like big Rats. Report abuse

by Alarmmanmark
at 19:49 on 6 Nov 2009

I have been with O2 for some time now. I did have problems to start with during evening use re connection. They were helpful and sorted it quickly, however the problems are back and it is almost like i have gone back to BT. I have spent hours trying to get through on the phone, i have sent numerous emails and i have tried to use the live chat facility. This has now been going on all week and i can not get a response from them. I am thinking of leaving them to try and find another company. This is not the same quality of service i first experienced when i joined o2 and would not now recommend them Report abuse

by J Dunn
at 20:39 on 28 Oct 2009

On the BT Access package, O2 were generally slower than other providers, and had major problems with latency at night. Otherwise, well organsied with decent customer service. I wouldn't recommend them for customers compelled to use BT's awful IPStream service so beware on that score. I think they're probably much better if you are using BE-enabled exchanges. Report abuse

by jon White
at 16:22 on 28 Oct 2009

Recently my O2 broadband has been having serious
connection drop out problems. It drops
for no reason, so I have to restart my router everytime to fix it.

I'm having this problem over and over, I
tried to speak to O2 about it about 7
times but every time I get told to
restart my router, which isn't convenient. And this is not something I intended to have. i previously had Virgin but only joined O2 because people said it was good, reliable and fast.

I've got at least 4 other friends who use O2 as well and they're having the same problems too. My friends are quite computer litrate and work for big IT firms, they all think it's something wrong with their new router they are supplying.

I don't know what to do now. Any advice
guys? Report abuse

by Rick | registered | 1 post
at 15:04 on 15 Oct 2009

Been with O2 just over a year and think they're great, was with AOL for about 7 years, who told me my max line speed was 6 Meg and that I wouldnt get anything faster, O2 told me I could get approximately 12 Meg and thats what I get 11 - 12 Meg, no caps so far either and I download quite a bit and play XBox Live, always get the same speed eveytime i'm on the net no matter what time day or night, and as I have an O2 mobile its only £10 a month!
Only had one problem when the broadband went down called the free customer services number and was told it would be sorted in a few hours and it was.
Cant believe I was with AOL for so long, had nothing but problems with them.
Considered going to Virgin but after reading the reviews on them decided against it!
O2 get my vote every time!
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by Michael
at 15:53 on 10 Oct 2009

Very very pleased with O2. Was with Pipex and they delivered lots of promises and no action not even the MAC codes until I got stroppy. O2 have been a dream. Constant information when things go wrong. When the router blew up another was sent within a couple of days with no hassle. Brilliant. Only downside was not getting details of where to send the duff router back to - hardly a priority for most. I have alswys found cutomer service to be that unlike Pipex staff who are expertly trained in "understanding your point" and doing sweet fa. Report abuse

by Steve
at 11:10 on 10 Oct 2009

Don't bother with O2 if you're not on an unbundled exchange - they have the cheek to charge you more for the package and then can't deliver. Latency of way over 130ms permently despite numerous promises of it being fixed.

Typical broadband supplier support with false promises of upgrades that never happen - clearly they don't want to pay BT for the bandwidth neccessary to run the network properly. Lame. Report abuse

by andy
at 22:02 on 23 Sep 2009

i live less than half mile from exchange,on upto 8meg on o2, consistently get 6.5 to 7meg, so no complaints from me,never had a problem with them, which for me is a complete miracle,everthing goes wrong. one bit of advise do not touch virgin with a bargepole (just my opinion) customer service is still terrible virgin by name ntl still by service.
so thats o2, won virgin, lost lol Report abuse

by OnlineGamer
at 10:14 on 16 Sep 2009

Was with BT for ages, hated them but stuck with it despite spending over 30 hrs of my life wasted with their morons from the call centre trying to sort out issues on my line. Switched over to O2. All I can say is, it's been AWESOME so far, cheaper, faster, better line quality. And the Tech Support is epic compared to BT, the people on the other end actually know what they are on about. Unlike f*****g BT. Have recommended to many so far and will continue to recommend. Report abuse