Opal broadband
Best selling Opal broadband deals
- Broadband + Phone
Opal Office Broadband
- FREE setup + £10/mth
- Includes phone bundle*
- Up to 24Mb max speed
Or Call 0800 954 0510
About Opal
Business telecoms provider Opal (TalkTalk's business arm) has made a serious push into the business broadband market following a £200m investment in its 'Next generation' national network, which now covers more than 80% of the UK.
Their Opal Office Broadband package offers prioritised network traffic at speeds of up to 24Mb for a very competitive £10 per month, although you do need to sign up to Opal's business line rental package at £13 per month.
Customer reviews
Show all 19 Opal Business broadband reviews»
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I feel like i've been had over. I signed up to a Pipex business product only 2 months ago, paid a premium for it but needed a guaranteed upload for some software we rely on. Everything works fine and we were getting a decent 16 Mb throughput week on week. Having read these posts I have been checking and I now get 9 Mb - I could live with that. I then rang Pipex (and Opal answered) as I need another line and another broadband in the same building and am told we have now only 2 choices - "On Network" and "Off Network" we she stated was to do with capacity at the exchange (but when pushed didn't sound very confident). I asked her to check what I was on now as I was concerned what I had been migrated over to and she said there was nothing about an enhanced service that I was paying for. She even offerred to move me to their network while on the phone which would be cheaper ? - I asked how can you move me when you tell me you are one of the same only the name has changed, what moving is there to be done ? - I asked about enhanced uploads and she quoted I would get the best line speed possible which was predicted to be about 8 Mb - I asked how that could be when the Pipex Product was up to 24 Mb and I used to get 16 Mb and now the "name had changed" I could expect to get 8 Mb - There must be throttling involved ! - Now it's worth at this point declaring that I am a serving police officer and after 22 yrs I can tell when someone is waffling / bulls*itting / lying and all 3 were present during our coversation. Interesting, if you look at the (fairly) new Fraud Act 2006 (Section 2) - They are probably committing a criminal offence ! - When I get time I shall be doing a TRACERT and comparing it to an old one to see where in reality my data now moves from and to. - Not happy ! -
Grumpy Andy - this is exactly the same I am experiencing except now ere are down to 0.1Mbps download in the evenings.
Totally unacceptable!!
I await their resonse!!
Grumpy Andy ....
Originally I was with pipex business service with a 20:1 contention ratio. I am out in the sticks but was very happy with a constant 6000+ kbps.
Then it was taken over (apparently in name only) by Opal but within a week at 6pm exactly the speed dropped to 1mbit. Now it has got even worse, I get between 512k and 1mb all day. Yesterday I had no service for most of the day (straight after I asked for my MAC, am I paranoid?). When I have complained (4 times) they just ask me to log the times and speeds which I do. I ring back and they ask me to carry on doing it. Yesterday I was told there was no record of me ringing in at all and that they are not concerned until the speed drops below 400kbps. Of course, they blamed BT as well which is the standard cop out. When I suggested it happened straight after pipex became Opal I was informed in no uncertain terms that they are all the same staff and equipment and the only thing that has changed is the brand name. Yeah right!
The thing is, I am paying them £24 a month and now they tell me there is no such thing as a contention ratio and hasn't been for 5 years. However, when I point out that they sold me that service a year and half ago advising me it will make a big difference they immediately said ‘well Opal do not deal in contention ratios’ and I am like “Ummm, but you said you only changed the brand name so surely you are the same people who a year and a half ago told me I needed this 20:1 stuff!” It falls on deaf ears though. They are trained to ‘broken record’ you, to just continuously stick to the script they have been passed down from their bosses.
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Can only agree with what is mentioned below, absolutely dreadful connections in a previously perfect freedom2surf served household, I can almost see the exchange from where I live. The promised 12 Mbps never materialised, did get about 8.5 at some point a few weeks ago. Downhill since, now getting 0.5 Mbps (woohoo!) most of the day except in the morning when sometime I get 4. Will cost 300 pounds to get out of the contract which actually sounds appealing at the moment.
Don't ever be tempted to go with Opal! -
have line and broadband with opal one advice for all business user if you want to have make your life like hell have opal connection you will be sorted very soon you gona loose every thing ,thats what these people are.
