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Orange broadband

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Overview

  • Orange Mobile customers get a £5 a month discount on all Orange broadband
  • Unlimited broadband packages starting from £5 a month
  • Choice of just broadband package or broadband and phone bundles
  • McAfee Security suite included

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About Orange

Orange broadband wireless routerAfter a rather rocky start to its fixed-line broadband adventures, since mid-2008 Orange's home broadband service has improved significantly. Its packages offer good value, especially for people who also have other Orange services, and the broadband is now reliable, although the support still leaves a bit to be desired.

Orange's parent company France Telecom bought UK ISP Freeserve in 2000, renaming it Wanadoo. Wanadoo became part of the Orange brand in June 2006. The company set out to nail a big chunk of fixed-line market share by offering 'free' broadband to customers taking up a new mobile phone contract. While the ploy worked - it now has more than a million subscribers - it backfired a little, as the service (both internet and customer) was terrible - it was named the worst ISP in Britain by BBC's Watchdog in March 2007. Once it had ironed out the worst of the issues, it began to once again offer 'free' fixed-line broadband to people taking out a new mobile phone contract of £30 per month or more.

Orange began trials of ADSL2+ broadband in March 2009, making it the standard for its products in October of the same year. This upgrade was done at no cost to its customers, with all home broadband packages upgraded for free (where those speeds were available).

Orange provide a good selection of extras with all packages, including anti-virus and parental controls, free public Wi-Fi and access to Orange Wednesday at Odeon cinemas.

The UK arms of Orange and T-Mobile announced they would merge in September 2009, naming the new company Everything Everywhere in May 2010. However, both brands remain on the high street and the move has not impacted Orange's fixed-line broadband products.

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Customer reviews

Show all 310 Orange Broadband reviews»

  • unhappy

    by TomKat at 22:05 on 18 May 2012Report abuse

    Hi I've just found this forum using my phones connection as once again my orange internet has disconnected. Like many of you Ive been with Orange since it was Freeserve and had a reasonable service until more recently when it became more and more erratic. Ive got 2 liveboxes and a Netgear router sat here now. i was going to leave but they convinced me to try the Brightbox. it was ok for a few weeks but now again every evening my internet disconnects. Even when it says its connected on my devices I still cannot connect to anything. its driving me nuts and I have to bring my desktop downstairs to connect by ethernet so I can get on to the configuration pages and try a different channel again. spent hours on the phone to India but have given ip with them now. I told orange I want to leave but they said Im tied kn again until August 2013 and will have to pay £135 to leave. I wish I had gone to another isp now when I had tge chance :(

  • neutral

    by brendan mahoney at 21:29 on 18 May 2012Report abuse

    im having all these problems,ive spent 5 hours this past week to india,all very polite and helpful.had the remote operation of computer twice,plugged directly into test socket.had a new router now.brightbox so we'll see what happens. been lied to a fair bit too,got to say its stressing me big time.was with bt before and regretted the day i asked for my mac code from them.waited 2 weeks just to get online despite being assured i wouldnt lose my connection.
    thing is its just so cheap compared to bt.and their tech staff are in india too.but i never had a problem with bt .not once.

  • neutral

    by Lyndsa at 14:24 on 12 May 2012Report abuse

    Hi, after a fault on my mini livebox, I received a refurbished older type livebox in replacement. On trying to set this up, it wouldnt work, so the usual phone orange, told to take box right back to the line coming in etc etc and still it wouldnt connect to broadband, was told they would do a line test, which they said proved there was a fault on the line and an engineer would be sent at my expense. I insisted no fault before I tried to install the refurbished live box and I would, before an engineer was to be sent, revert back to the original 'faulty' live box - guess what?? Worked perfect proving no fault on the line at all.
    Orange then said the refurbished box was faulty. What a good job I refused an engineer!
    Sadly Im still waiting for the replacement box again. Ive been with orange since it began as freeserve and Ive always found them to be good with broadband customer service faults but sadly on this occasion, they failed to impress

  • happy

    by Stephen in the Hills at 17:40 on 11 May 2012Report abuse

    As I promised you earlier this month, I would wait for the bright-box to arrive and adopt a 'wait-and-see' attitude...and having waited and seen the results which are as equally unimpressive as with netgear, I have taken a leap of faith and registered with another company...I will be breaking my contract with Orange and will no doubt incur a penalty fee but they can whistle for it. I do not see why I should have to pay compensation money to a company that has seriously undercompensated me for all the hours I have spent trying to log onto the internet, download websites and ringing call centres who really don't give a s**t about the horrendous problems you, the paying customer, are experiencing...as I pointed out to one representative when she was apologising for Orange's failures; 'It's not like the Internet is a new concept, an idea that was only invented yesterday, where there will be teething problems to be ironed out for some time to come. The Internet has been around now for more than 15 years, so one would expect that any major company worth its salt would be able to deliver a sound and reliable service...' Evidently Orange is taking it's loyal customers on a journey back to the Dark Ages. I for one am glad to be free of its clutches...

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