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Orange broadband

Overview

  • Great value range of 20Mb broadband packages, all with unlimited download allowance
  • The best prices are available if you're an Orange mobile customer
  • Choice of just broadband package or broadband and phone bundles
  • International calls option available as an extra

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About Orange

Orange broadband wireless routerAfter a rather rocky start to its fixed-line broadband adventures, since mid-2008 Orange's home broadband service has improved significantly. Its packages offer good value, especially for people who also have other Orange services, and the broadband is now reliable, although the support still leaves a bit to be desired.

Orange's parent company France Telecom bought UK ISP Freeserve in 2000, renaming it Wanadoo. Wanadoo became part of the Orange brand in June 2006. The company set out to nail a big chunk of fixed-line market share by offering 'free' broadband to customers taking up a new mobile phone contract. While the ploy worked - it now has more than a million subscribers - it backfired a little, as the service (both internet and customer) was terrible - it was named the worst ISP in Britain by BBC's Watchdog in March 2007. Once it had ironed out the worst of the issues, it began to once again offer 'free' fixed-line broadband to people taking out a new mobile phone contract of £30 per month or more.

Orange began trials of 20Mb speed broadband in March 2009, making it the standard speed for its products in October of the same year. This upgrade was done at no cost to its customers, with all home broadband packages upgraded for free (where those speds were available).

The UK arms of Orange and T-Mobile announced they would merge in September 2009, naming the new company Everything Everywhere in May 2010. However, both brands remain on the high street and the move has not impacted Orange's fixed-line broadband products.

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Customer reviews

Show all 273 Orange Broadband reviews»

  • happy

    by Lee at 12:04 on 30 Jan 2012Report abuse

    Hi everyone, ive been reading this thread and just wanted to give an opinion too as ive been considering bundling my mobile, broadband and home phone all into one with Orange at £27.75 a month.
    Ive had their broadband now for around 9yrs, since the days of Freeserve...then Wannadoo etc. I upgraded to broadband in 2005, junked the Livebox before even unboxing it and used a Netgear router instead.
    I can honestly say that my experiences with both customer support and tech were worse than a call i made on behalf of someone to TalkTalk...and thats a BAD EXPERIENCE!! However, that was years ago so i couldnt comment on their service now but from the comments i doubt its got any better.
    BUT, on the flip side i never have to call them (unless of course its to tell them that im thinking of leaving and then they ply you with 3 months free broadband which is a bonus) as my connection is faultless.
    Admittedly i have an exchange outside the next door neighbours house but i get a connection 24hrs a day 365 days of the year at a current speed of 10.4mbps which only wavers slightly at peak times.
    Yes ive lost my connection on a number of occasions but its always been due to the flimsy ribbon cable that runs under the carpet from the filter to the router...and that still runs 10.4mbps! Once i had a dodgy line into the house due to high winds but thats it.
    I do however pay £20 a month for my connection alone so im thinking if i get the cheaper deal they'll just cap my usage so i think i'll save my money another way...if it aint broken dont fix it :)

  • neutral

    by Andy H at 00:16 on 30 Jan 2012Report abuse

    I wrote a review on here back in august 2011 complaining about them. Just thought I would tell people about how my problem was resolved. Just as BT were about to tag my house with a "cannot get broadband" label because I had them out 3 times for the same issue the BT engineer decided as a last minute thing to check the small plastic thing shaped like a sausage attached to the line just before it enters the house and found water had leaked into it. He changed it and my broadband shot up from dial up speeds to 7meg. Orange limited me to 5meg because they said they didnt want to push the line too hard. After all that grief all it was needing was that little black box changed, simple! Obviously the actual problem wasnt oranges fault but the 2 previous engineers who didnt think of it (and the first engineer was the same guy that came the third time and fixed it) when they were out but the hassle I had with orange tech support was way over complicated and mind numbing. Apparently they wait a certain amount of time and if the fault still exists you finally get through to support level 3 who actually finally did their best to help me, why not just put people through to level 3 in the first place and do away with level 1 and 2 is beyond me.

  • unhappy

    by Lesley Symons at 10:16 on 27 Jan 2012 | registered | 1 postReport abuse

    I've been with them since the early Freeserve days - never had a problem with Freeserve or Wanadoo, and Orange was fine at first. But this past year Orange have been losing about half my incoming emails. I rang the call centre in Mumbai and spoke to a pleasant woman who had me doing various obvious things that I'd already tried. Pointless. Eventually she said that ORANGE DO HAVE A PROBLEM and did not know when it would be fixed. My contract is up at the end of next month, and I'll be off. Don't touch Orange, they're rubbish and they don't give a stuff!

  • unhappy

    by Girl in the Mountains at 21:17 on 26 Jan 2012Report abuse

    Same problem with Orange in France, ie, connection keeps dropping. The service was excellent up until 2012. I initially thought it was my laptop, then the Orange Livebox, then a line problem but now realise that Orange cannot cope with presumably over capacity. I'm off to the local Orange shop on Monday to ear-bash them and cancel my contract unless they sort the problem out. Nothing like a bit of face to face confrontation to resolve an issue.

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