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Orange broadband

Overview

  • Great value range of 20Mb broadband packages, all with unlimited download allowance
  • The best prices are available if you're an Orange mobile customer
  • Evening and weekend calls are free with Home Starter and Home Max; anytime UK calls are included with Home Ultra
  • Line rental is £10.50 extra with Home Max and Home Ultra

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About Orange

Orange broadband wireless routerAfter a rather rocky start to its fixed-line broadband adventures, since mid-2008 Orange's home broadband service has improved significantly. Its packages offer good value, especially for people who also have other Orange services, and the broadband is now reliable, although the support still leaves a bit to be desired.

Orange's parent company France Telecom bought UK ISP Freeserve in 2000, renaming it Wanadoo. Wanadoo became part of the Orange brand in June 2006. The company set out to nail a big chunk of fixed-line market share by offering 'free' broadband to customers taking up a new mobile phone contract. While the ploy worked - it now has more than a million subscribers - it backfired a little, as the service (both internet and customer) was terrible - it was named the worst ISP in Britain by BBC's Watchdog in March 2007. Once it had ironed out the worst of the issues, it began to once again offer 'free' fixed-line broadband to people taking out a new mobile phone contract of £30 per month or more.

Orange began trials of 20Mb speed broadband in March 2009, making it the standard speed for its products in October of the same year. This upgrade was done at no cost to its customers, with all home broadband packages upgraded for free.

The UK arms of Orange and T-Mobile announced they would merge in September 2009, naming the new company Everything Everywhere in May 2010. However, both brands remain on the high street.

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Customer reviews

Show all 220 Orange Broadband reviews»

  • unhappy

    by Aj at 23:04 on 17 Aug 2010Report abuse

    With Orange since it was freeserve...no real problems until it became orange though. The customer service is ridiculously exspensive and is either 1. What the person on the end of the phone feels like saying at the time, or 2. Clearly just read from a book. Recently told "if you renew the contract this problem will not happen again"! Also one time whilst in the middle of speaking about getting a new livebox sent (ours is a wanadoo one, probably haven't changed much but still) the woman put the phone down.
    There are 4 people in the house so naturally went with the "unlimited package". Regularly receive condescending letters (to match the tech support people's arrogance) that outline "breaches of policy" with regard to the "unlimited limit" which far from being unlimited is actually remarkably low if you use the internet during "peak times". Which lets face it, for a lot of us when else can you! Hopeless speed now, cannot do anything at all online around 6 - 10, and before too the speed is really dire. On a line capable of receiving 6.7Mbs (Maybe upgraded the exchange here now not sure) we get beneath 0.1 at peak times and even before it was limited not much more, for games too regularly have pings to servers (UK) at 1000ms and above, totally and utterly unplayable. Useless in every sense of the word.
  • unhappy

    by Lou at 21:28 on 4 Jul 2010Report abuse

    Have been with Orange for 5 months now. What a nightmare! Firstly they cocked up the package we signed up for, and ended up charging us £20 for internet alone!(was meant to be phone+internet) then we ended up signing up to justinternet at £9/month
    Ridiculously slow speeds. Broadband connection drops at least twice a week, often for more than 24 hours. Have spet a fortue calling their useless support team thatdot speak English...all to no avail. At mywits end with them. Abunch of incompetet jokers. As soon as I find a decent compay(could take a while LOL) I'll be switchig.
    AVOID at all costs!
  • unhappy

    by Max Henry at 17:44 on 29 Jun 2010Report abuse

    My wife signed us up for Orange broadband, landline and for her mobile phone. The Orange broadband is so S --- L --- O --- W it is almost unusable. The simplest of tasks like looking at train timetables take up to 15 mins. Sites often time me out before I get the info I need. It is slower than the service I had in the old days of dial-up internet connections. I enjoyed being an Orange mobile phone user but their appalling internet service makes me want to bury everything Orange in the bottom of my garden.
  • unhappy

    by Rob at 02:20 on 16 Jun 2010Report abuse

    I migrated from Be* broadband after orange rang and said they would give me it for free, after a brief conversation with Orange I worked out that free meant £10 a month if I actually wanted to use the connection, still cheaper than Be*.
    Initially the switch was good, I enjoyed reasonable speeds and constant connectivity. The Livebox is a piece of crap and I have had to reset it to factory settings 3-4 times and it only seems to allow 1 ethernet connnection despite it having 2 holes. Currently I have been throttled as a result of my download habits ( not excesive I don't think at approx 3GB per day on avergae. It is majorly slow now to download anything and premium sited that I pay for like Rapidshare randomly go off (still accesible by proxy) I'd say that if you want cheap broadband to peruse the World wide web with it's ok at best but it you are a serious user stay away

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