ORANGE BROADBAND/PHONE SUCKS BIG TIME!!! Have had it for almost a year and will cancel as soon as i have the chance. As a frequent user with business-dependent internet and frequent international phone calls I'm not waiting to pay for a promise of fast steady internet and telephone when all I get is slow speed (50 times a day internet shuts down for uexplainable reasons and I'm disconnected in the middle of important deals. Restarting the router sometimes helps but doing this 50 times/day has me running up the walls. In addition, I cannot use internet when I'm using the phone and vice verca despite it coming from two different sockets. Help desk sent a new cable without me asking but problem persisted. Help desk is an absolute nightmare and should be disbanded immediately, they know absolutely nothing, and all their standard answers got me only further aggravated. They just follow standard answers and are absolutely not customer oriented. Seem to be trained to antagonize customers as much as they can. Hope companies with such bad costumer service all die soon. God! Orange is so frustrating and I've now come to the conclusion to just sit out the 1year Orange ride. Will cancel my payments as soon as I legally can and apply for charge backs. The only happy thing I have to say about Orange is that with the non existing service they provide they dig their own grave and as long as enough people read this site to realize Orange is a NO GO zone they will lose customers and go bankrupt. May that day come soon. By now you must realize how much I hate Orange. Amen.
Orange broadband
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Overview
- Orange Mobile and T-Mobile customers get a £5 a month discount on all Orange broadband
- Unlimited broadband packages starting from £5 a month
- Choice of just broadband package or broadband and phone bundles
- McAfee Security suite included
About Orange
Orange's parent company France Telecom bought UK ISP Freeserve in 2000, renaming it Wanadoo. Wanadoo became part of the Orange brand in June 2006. The company set out to nail a big chunk of fixed-line market share by offering 'free' broadband to customers taking up a new mobile phone contract. While the ploy worked - it now has more than a million subscribers - it backfired a little, as the service (both internet and customer) was terrible - it was named the worst ISP in Britain by BBC's Watchdog in March 2007. Once it had ironed out the worst of the issues, it began to once again offer 'free' fixed-line broadband to people taking out a new mobile phone contract of £30 per month or more.
Orange began trials of ADSL2+ broadband in March 2009, making it the standard for its products in October of the same year. This upgrade was done at no cost to its customers, with all home broadband packages upgraded for free (where those speeds were available).
The UK arms of Orange and T-Mobile announced they would merge in September 2009, naming the new company Everything Everywhere in May 2010.
In October 2012, Everything Everywhere was rebranded EE, and Orange home broadband was no more. All new and existing customers are now part of EE's fledgling home broadband offerings, which includes fibre optic internet up to 76Mb. The £5 discount for mobile customers remains in place.
To find out more about EE broadband visit our EE provider page.
Customer reviews
Show all 389 Orange Broadband reviews»
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have to agree with what ost people are saying on here - i think myself very lucky if i get download above 1meg. cust service is crap (india) - we move and despite giving then plenty of notice we were without internet for over 3 weeks. no offer of compensation for poor service. can wait until 12 month contract finishes in june
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Report abuseTook phone broadband package at beginning of Feb. No probs with broadband - up and running 2 weeks later and good emails etc from them. The landline? Still waiting despite 3 chases to them. Now being told mid April. Paying both EE and BT, who I left, full package prices but thats ok ''cos I'll get it back'' say EE.
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they told me 7 - 10 days to get everything up and running, that was over 6 weeks ago, still waiting for broadband to be connected and ther customer seervice team gave me the runaround, kept me on hold for 2 hours until someone answered.
They are completely crap, crap service crap product and they prominsed download speeds of almost 15 mb/s but i somehow doubt this to be the case.
If i had know EE was orange in disguise i would have not signed up with them.
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