Nicola
After TalkTalk took over Pipex things have not been good at all.
Speed is the bigist problem. I still have use of my Pipex email address tho! Have you been able to speak to TalkTalk support? I've never tried. Pipex support was ok in the past for me.
Try posting a question or 2 on the Forum http://www.broadbandgenie.co.uk/forum
Maybe you'll get some general help from someone and at least be able to get back into your email. That way you can send everyone in your address list your new email address. NOT a TalkTalk address of course ;)
TalkTalk changed the old web address for logging into Pipex email accounts, plus I think you have to type the full email address and not just the first part as you could with the old pipex login!! If you're using pop with Outlook or other mail program you shouldn't need to change any settings!
I'll be leaving TalkTalk ASAP. Added £5 a month to my bill just because I didn't take up their DD payment which would have probably got me stuck with a long contract!! And now it's more like old Dial-Up at times (((PANTS)))
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Customer reviews
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Firstly my email address doesn't work anymore. i have to get a new address and inform all my friends and work associates of the change. i cannot read any of my mail. i have tried the help section on talk talk but i'm going around in circles. really annoyed and frustrated now. don't reply to me i do not exist.
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Pipex are the worst company that I have ever dealt with! They are lazy and dishonest, their service is none existent and their "broadband" speeds often dropped below dial up rates.
If you have any sense whatsoever, then DO NOT DEAL WITH THIS COMPANY. -
Ok Pipex sent though a letter thing mid week last week saying some garbage about talk talk billing etc etc, basicly formality of talk talk taking over as our provider.
we have an old Tiscali phone/internet package, thats free weekend evening calls (up to 1 hour) and free broadband internet (up to 8mb non capped)
you can see why talk talk may want to screw around.
Now they have tryed to fool us in to taking a new contract with them "better service faster internet yada yada yada" but we know that they are trying to trick us out of our current contract we had with Tiscali before they where aquired by pipex.
due to the law of trade they can't change a thing to our service and must give us exsactly what we aranged with Tiscali all those years ago.
We have had our phone problems with both company take overs, pipex and now talk talk both have messed with our line and left us without a phone, the first time we got screwed out of a phoneline and internet now this time just the phone but they may aswell done the internet with it as we currently have a connection speed the likes i haven't seen in a decade now.
So far phone support are a joke they have been informed of the problem and say they can't do anything for 24 hours, this is prob a lie. They will go though a few tech questions and refuse to speak to anyone but the bill payer who happens to be as tech savvy as a tuna sandwich. I can't talk to them because they refuse to talk to me and also say it's our end that has the fault which is total garbage again.
We was informed someone would call us between 19:00 and 21:00 but that didn't happen. I hope to see an engineer line test done tomorrow and the problem fixed promptly afterward because i want to bloody download and play the new batman game!!!!
