Pipex are the worst company that I have ever dealt with! They are lazy and dishonest, their service is none existent and their "broadband" speeds often dropped below dial up rates.
If you have any sense whatsoever, then DO NOT DEAL WITH THIS COMPANY.
Pipex broadband
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Customer reviews
Show all 150 Pipex broadband reviews»
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Ok Pipex sent though a letter thing mid week last week saying some garbage about talk talk billing etc etc, basicly formality of talk talk taking over as our provider.
we have an old Tiscali phone/internet package, thats free weekend evening calls (up to 1 hour) and free broadband internet (up to 8mb non capped)
you can see why talk talk may want to screw around.
Now they have tryed to fool us in to taking a new contract with them "better service faster internet yada yada yada" but we know that they are trying to trick us out of our current contract we had with Tiscali before they where aquired by pipex.
due to the law of trade they can't change a thing to our service and must give us exsactly what we aranged with Tiscali all those years ago.
We have had our phone problems with both company take overs, pipex and now talk talk both have messed with our line and left us without a phone, the first time we got screwed out of a phoneline and internet now this time just the phone but they may aswell done the internet with it as we currently have a connection speed the likes i haven't seen in a decade now.
So far phone support are a joke they have been informed of the problem and say they can't do anything for 24 hours, this is prob a lie. They will go though a few tech questions and refuse to speak to anyone but the bill payer who happens to be as tech savvy as a tuna sandwich. I can't talk to them because they refuse to talk to me and also say it's our end that has the fault which is total garbage again.
We was informed someone would call us between 19:00 and 21:00 but that didn't happen. I hope to see an engineer line test done tomorrow and the problem fixed promptly afterward because i want to bloody download and play the new batman game!!!! -
The telephone service to my home was cut off in February 2011 for about 5 to 6 weeks, just as if I had stopped paying the bills even though I always paid by Direct Debit. Last evening the telephone service was cut again. I received an email this morning concerning the fact that a Direct Debit payment from my bank had been cancelled by the proposed recipient - what a coincidence! Email contact with Customer Care/ Support results in suggestion that I should ring 0871 663 3300 - how do they tink this is possible when I have told them that telephone does not work!
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I have been without Intenet for three days. The Pipex/Talk Talk technical team are useless! They start by trying to convince me that the problem is my end (which I knew it wasn't). Then they tried to convince me that it was a fault with the line and that they would send a BT technician (who never turned up despite waiting in all day). Out of the numerous second level technichians I spoke with one let it slip many Pipex customers are experiening problems because of the migration from Pipex to Talk Talk. When I insisted on speaking to a supervisor, he told me not to speak to a technician again but only him!
A few weeks ago I was without full Internet service because Talk Talk has imposed HomeSafe onto my system which stopped me using many sites such as Facebook and a techincal support forum I was using to help me fix my laptop. HomeSafe is an opt in service using "benign" spyware. I couldn't get out of it because Pipex had not fully migrated to Talk Talk yet Pipex could not remove it.
My suggestion to any Pipex customer to request your MAC code any get out of Pipex/Talk Talk asap!!!
I am!
