Pipex broadband
By disgruntled | 16 Feb 2007 16:08
I've never had any problems with the actual broadband service but customer service is appalling. When their new billing system came in they stopped debiting me - which I had to point out to them. They then overbilled me for phone calls - which they initially denied but after several months finally admitted to. On moving bank accounts they managed to close the direct debit on the old account but not set up a new one. I contacted them numerous times to say that the money was not being taken and offering to complete a new mandate, only for them to keep saying that they would sort it. After several months they admitted there was a problem and emailed me a mandate form. Within a week they sent a threatening letter saying I am in arrears when it is them that have caused the problem. Having had enough I phoned to complain and asked for a MAC code which they promised to email within 72 hours - guess what - it hasn't arrived!
