Pipex broadband

Recommend*

By Ant 28 Feb 2007 13:01

Awful customer service and on-line admin area. Every time you log in to see your bills you get a message about downtime for essential maintenance. Bills don't ever show until AFTER money has been taken from your bank account. E-mails are not responded to and when you persevere with a complaint you get a message to say you've exceeded your allowance and will be charged extra in the next bill; I have challenged this twice now and they eventually admitted it was an error after I told them I had reported the matter to Ofcom for illegal practice. You can't see your usage as they don't supply a meter, but if you know you only send a few e-mails and browse a few pages a day, you know you're being conned!