Pipex broadband
By speedscot | 13 Mar 2007 10:13
Joined max-ADSL up to 8mg service plus home phone calls in August 2006. Service has been diabolical from the start. The phone calls side was never set up, neither did I receive software I ordered and paid for (later refunded after I complained).
Pipex has never managed to take out a monthly direct debit payment, instead they try to take three or four months out at a time without prior warning (so funds are rarely available for that amount and payments bounce = bank charges etc). Then they send threatening letters as though it's all my fault!
Our line rate (IP Profile) is configured to 160 Kbps on what is supposed to be a high speed line. We had speeds of 4 Mbs + for a few months so I know it's nothing to do with our line capability, distance from the exchange etc etc. Endless phone calls to customer services come to nothing. We get text messages from them saying their engineers have fixed the problem but nothing has changed. AVOID PIPEX FOR BROADBAND AT ALL COSTS.
