Pipex broadband
By Ricochet42 | 15 Jul 2007 22:22
Reasonable connection speed & good bundled service
APPALLING Invoicing & Customer relations
1 year in and only ever 2 direct debits taken! £256 and £275.
I complained, asked to leave and after much timeon hold/ re-telling my tale to customer services finally got to XXX in retentions.
Asked for a MAC code, got told about fantastic new offers, then promptly cut off when i said i did not want a new 1 yr contract. Phoned back - after 45 mins on hold guess what - no XXX, and asked by pipex to call back the next day due to comms probs caused by floods.
Phoned next day and got a mac code - hoorah! but told XXX had converted me anyway, and yup - you guessed it, they direct debited me for a years cancellation as a result.
More calls and emails to customer relations and despite a promise of a refund of the cancellation fee & 4 months worth of charges in 7 days, he I am writing this on the tenth day wondering just who is gonna feed the kid this week.
Pathetic behaviour.
