Pipex broadband

All Pipex broadband packages»


Don't recommend*

By Parkesville | 10 Sep 2007 21:09

While their internet connection was OK their customer service is... nonexistant. Do not be fooled. Pipex/Bulldog is not a wise choice. My wife and I have lost a lot of money simply because the customer 'service' staff do not understand the English words 'cancel account'. After moving house, we tried to cancel...and yet they kept debiting our account and even had our old line active four months later! Once they finally disconnected it, then it took months to try to organise a refund.... and they only agreed to refund 1/3 of the amount! Then to cap it all off they sent the refund cheque to our old address and after we complained said there would be a 10 pound administration charge -for their own stupid error! Don't touch them with a barge pole...