Pipex broadband
By Dennis THE menace | 12 Dec 2008 18:26
I really cannot understand a system whereby a company, namely Pipex, can email me to tell me that my bill is available to view (and will be collected on the 18th.) when all I can get is the final amount of the bill. Not itemised, huge long delays when attempting to get help, not able to reach my email on their website. (Thank God for Microsoft Outlook and/or MSN) No response to emails other than to send you on another mindless set of : Name, username, account number etc etc etc.I will have been with pipex for around 4 years in all, going for their Broadband package last Feb.(this year). Between the initial signing up and actually getting set up took the best part of 5 weeks, not all due to pipex. Everything settled down for a couple of months then these problems started.What do I now do?
I log all my phone calls, time all my internet time, leave Pipex website totally alone, and when the year is up I find me another supplier.
