I am with TalkTalk have been for a few years but i am now having some issuse with them.I have seen the Plusnet advert on the TV and thought sounds good could save me money plus a UK call centre..........Glad i found this page and read the reviews i will be leaving TalkTalk when my contract runs out but my new server Will Not Be Plusnet.Good Luck To You All hope you sort out your problems and you find a server that lives up to your expectations.
PlusNet Broadband Reviews
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Had a line fault which was fixed quite quickly but left me with a router which would not connect wirelessly. Plusnet spent over an hour on a free phonecall trying to fix the problem and followed the the fault to its conclusion, with information via texts and prompt replies to queries.
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I too have had a debt recovery company contact me for a small outstanding charge from Plusnet. I have a case number from Offcom and will be asking them to smack Plusnet on the wrist. I disputed a charge in the cancellation procedure, they (Plusnet) did not inform me of the bill for which I had to search their website, then they passed the debt to a recovery firm without informing me. I have paid this bill as 'under duress', and asked for written receipt with verification of the appointment by Plusnet of the debt chaser, neither of which has appeared.
Plusnet disabled my website account before the recovery firm contacted me, thus blocking the only contact with them they would accept. This also meant I could no longer view the disputed bill.
Plusnet did kindly offer to sell me a transcription of our telephone conversations at £10 a pop, a charge I feel to be unlawful. Apart from anything else, who wants a 'transcription' enabling any company so inclined to be liberal with the actual words!
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I was with plusnet for over 13months when one could connect it was good but must of the time it was out of service I tryed to leave and give notice but they would only put me onto anther person, it taken them 6 weeks to give me a MAC code after I whent to Ofcom, and now after 5 months they are asking for a disconnection charge they did not ask me they give it to Moorcroft DEBT RECOVERY limited. it is a good job I keep all my recepts
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The most awful awful customer service I've ever experienced from any company. We were eventually connected about 2 months after our first monthly payment. Promised free connection if we moved house within the contract... they later denied this and charged us extortionately, and we had to wait another 2 months for the technician. After what must have been hours of phone calls, passed from one person to the next, going round and round in circles, they said, as 'a goodwill gesture', they would not charge us for those 2 months. They charged us. Turns out they had also re-started our 12 month contract, which meant that 4 months later, when our initial contract should have been over, we had to pay a disconnection fee of about £60 if I remember correctly. I think my housemate chose not to argue this time as it probably would have cost her more in phone bills to sort it out. These guys are not human. Must be the worst internet provider in the world. Please please do not sign yourself up to the same nightmare.
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AVOID
signed up to plus net cuz free home Move so call them to arrange and in the small print £50 for enginner to come out to new address HOWS This free ...so called them they want £90 to cancel considering got 2 months left on contract and every day internet goes of 4 times a day and always slow ... quicker on a pay as you go dongle
so i ask to speak to a manager and get refused twice and then they say they will arrange a call back been 2 weeks now still aint spoke to one .So i spoke to a agent (luke ager)and he got Arsy and put a cancellation for my internet on 1st feb so i call back and spoke to another agent and said dont cancel it then cancel it on 10th feb Ok He said
1st comes internet turned off
idiots every one Avoid will be going to OFCOM
AVOID -
I wouldn't touch them if I were you! I joined them because they seemed cheap, and I wanted to get away from my expensive BT line rental for my home phone. I soon realised that their product was useless, especially for gaming. Download speed was not great (5mb at best) but the upload speed was very bad (0.3mb). I tried to leave them after 4 days and they told me I had to pay them £90 for disconnection. They increased my upload speed and gave me unlimited cap on my downloads to keep me as a customer. From that point though my internet cut out every 20 minutes or so. Plusnet have a really BAD product. Have paided them £90 to get rid of them and have moved to 30mb Virgin one instead. I feel like I have been robbed. Good honest local broadband (owned by BT). What a con!
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hi im a plusnet customer and honestly havent found a problem with plusnet im a heavy user 60gb pac ke i use more than 150gb in amonth but plusnet has a feature where its trully unlimted between the hours of 12am - 8 am which is where i do all my main big downloads and they also have a feature on your account on the plusnet page to set a limit to how much extra you want to pay when you hit your allowance i have mine set to 0 thats nothing extra all they do is slow your speed down till the end of the billing month so usuall i have slow speeds for 1-2 days but i use over 100gb during the free time of 12am - 8am which dosent go to your allowance plus i have a couple of my family members with plusnet so i get a discount its brill my monthly bill inc line rental a month is only £20 a bargain
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I have found PlusNet to be a good choice, the only downside being a 60Gb limit, which is sometimes not enough for the whole family, including 2 sons. Download speeds have consistently been 8-9Gb and connections have been far more reliable than TalkTalk. Customer Service has also been a million times better than TalkTalk, which was truly appalling. I can understand what they say (& vice versa) and it is not just read off a card. I am only looking to change as I get charged £5/month every time we go over the limit, which is getting expensive.
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JOEJACKSON
Yes, that's a Plusnet special. They only want to hear good on their forum. You dare complain and they get one of their minions to ban you, trying to suppress the truth about their truly dreadful service. Did the same to me.If you value your sanity do NOT sign up with Plusnet. The whole marketing ploy is a sham. They are a stooge company owned by BT. Don't do it - steer well clear of them -
Glad to see a forum where it,s not just me that has suffered the pain at plusnet and allowed to talk about it.
plusnet just banned me from their forum for telling the truth and complained they were removing posts not because of trolling(so they call it)but they were removing evidence. -
I suppose if you watch the Plusnet adverts and decide to join them, very soon you’ll discover that only a half of their proposal is correct. Well, not even that, really. Yorkshire? Maybe based there, but as they are owned by BT you are in for all the well, worn clichés when trying to get a straight answer. It’s from the same book of excuses we’ve all come to expect in the industry. Many before have travelled that path. Plusnet are going down the same road.
Now to the ’Honest’ as the day is made of Yorkshire pudding brand. Pure marketing hype. Plusnet are rapidly making the same mistake as other brands in confusing a marketing wheeze with the actual product. By all means come up with a good advert idea, but don’t think that is the end of service obligation.
Brass bands, indeed. More like Brass neck. If all goes well, then fine. But woe betide if it doesn’t. They’ll feed you more duff excuses than a dodgy Satnav from Delboy. You’ll be asked to perform checks, run diagnostics and generally become an expert in all matters technical. When that doesn’t work they’ll start blaming mysterious people called agents. That’s their code for their owners, BT. Plusnet will take your money for the service, but all of a sudden after you grow weary of excuses, they can do nothing because, hey, it’s those pesky agents.
How I wish I could run my business like that. Take clients’ money for a service but blame someone else (another supplier) when things go wrong. Maybe they don’t realise - or don’t want to - the contract is with them, not their agents. That is their problem, not that of the customer.
So, beware. You’ll get them on forums like this. They are good at peripatetic PR, but not very good at problem solving.
Still, it’s your money. There’s nowt so queer as folk...as they say in Honest Yorkshire -
People listen to me, there is one reason and one reason only why Plus Net is now the company it is. That reason is BT - the company that recently took them over. ANY company BT gets it claws into will continually degrade and will in no time become hated by its customers. Without a shadow of doubt BT is the worst company on this planet! Personally albeit I'm sure you will already have gathered I hate and loathe BT with a vengeance. They have absolutely no understanding of customer service. Please do not think my experience is based on limited dealings with this awful company, it is based on more years that I want to remember of having to deal with them. I groan when a customer tells me they are signed up to BT and I'm rapidly becoming inclined to walk away from the business they can give simply for that reason. There is only one thing to do and that is stop bitching about Plus Net and vote with your feet. However, be extremely careful you do not migrate to another company that is in anyway associated with BT.
Oh and by the way how on earth does anyone post to this forum when they have to answer the CAPTCHA seccurit questions! What a joke that is and the so called "audio version" - what is that all aboutl -
I was with Plusnet for 3 months - I had nothing but trouble with them as I believe it is over subscribed. They were very awkward about my transferring to TalkTalk, even though they could not deliver a service. They are now BT and we all know about BT. My advice would be to give them a miss.
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been with plusnet 18 months a bit shaky at first but all sorted great staff did charge me £54 to move house it says first move is free but after a few month got it back very nice the only thing that bugs me is if i run over my limit they put another five gig on even if i have only a couple of days left so i lose 4 gig but still have to pay why dont thay let it run then charge me if i use i gig that's ok
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Hi,
I was plusnet customer for about 8 months. When I got contract, these guys told me that there is no contract and there is no joining or leaving fee. If they provide a router, then they will charge £40 for router. I did not want routher so I used mine. After about 8 months when I moved to a new place, I did not want to use there service (as I had speed and other various customer care problems). I decided to close the account and over the phone they agreed to close. Aftar about 15 days, I got email saying that I have to pay £50 for early disconnection fee which is totally unreasonable as I clearly asked about any fee in the begining. I am really very much annoyed and helpless. I am not sure what can I do now. Its not about £50 rather cheating. Is there any place where I can complain about these things. I really want to teach these guys a lesson so please tell me where can I complain about this. -
I have recently joined with plusnet as a first time broadband customer. I must say that they are excellent. There customer services are top class, as is there broadband speeds. I would recommend plusnet to people who want a fast, reliable, friendly service. Overall 10/10.
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I was with Plus Net and then foollishly moved to Sky for a while. That was a huge mistake. I have moved back to Plus Net and now get a good speed (7MB as opposed to the 0.3MB with Sky) and am saving a lot of money. If there are any issues or questions I have found their customer support team very good. They even have a forum that their staff constantly look at and pick up on any issues via there as well and actively get involved until everything is resolved.
The person who stated he was charged to cancel his contract if he had asked could have moved it to his new property for no cost at all. You have to ask the question, not tell them what you want.
I have got all of my friends and family to move to Plus Net and they have all been happy. -
DO NOT BUY FROM PLUSNET
I was with them for 2 months, I had to pay the set up cost, £30 for the box then when i moved out i had to pay OVER £100 for the rest of the contact even though I was cancelling it and pay off the wifi box!
DO NOT BUY FROM PLUSNET -
I have recently placed a order for broadband and phone with plusnet, iam looking forward to seeing how things pan out. I have read all the coments on here about plusnet and i must say that iam getting nervous about everything running smoothly. I just hope that everything will be ok. I did not take the router that they have offererd me, i have a NETGEAR rangemax ADSL modem wireless router DG834PN. Can anyone tell me if this will be ok to use with plusnet?
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Plus NO Net
I signed up for Plusnet and they estimated that I would receive 17meg broadband, actual speed most the day once connected was 512kbs.
I live in the commercial district of Liverpool city centre and surrounded by big businesses and they still cant provide!
Their customer service teams answer = we dont guarentee broadband speeds so tough luck!
** REPORT THEM TO THE OMBUDSMAN/OFCOM - THATS THE ONLY WAY YOU CAN CHANGE IT**
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I was with Plusnet for about 2 years, I decided to move to a different ISP. Pricing was an issue, also limited GB's. It took them 5 days to give me a MAC code and in order to obtain a MAC code I had to endure the Spanish inquisition as why I wanted to leave them.
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we have been a customer with plusnet for just over 2 months, we have had nothing but trouble from them, we are currently getting 6.5mb speed a lot fast than our 5mb we had with talktalk, they do nothing but lie our 5mb we had from talktalk was twice as fast as the 6.5mb we are getting from plusnet and the internet is allways disconecting, be carefull aswell as they are the biggest con artists going they said to us that we have to have there modem for £4.99 as no other modem will work, when we came to cancel there awfull service they said we are in a contract because we had there modem £4.99 so basically they black mailed us into taking a contract out, and after all that i tested my old modem on the line and it worked perfectly. WORST BROADBAND EVER
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I've been with plusnet for about 3 years and now have a 12 year contract. It was fine service it seemed until I got the contract and now it takes me about half an hour to load up a 10 min youtube vid. Its rediculous
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Good honest broadband? A joke! We had a BT engineer here who checked the line and found the mistake in the exchange. He told us that Plusnet did not want to replace the faulty parts and that he did not understand why. They say to loose your broadband connection several times a day is normal. VoIP services not working properly is not their fault (although with other ISPs they work just fine). Answer times of their support team are just annoying. Several days before they reply to emails and if you call you might well spend an hour on the phone before you can talk to somebody. After just a month we will switch to another ISP again. We are very very unhappy with their quality of service!
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Actually, I am browsing this site because I am thinking of switching from Talk Talk, who are utterly useless. In fact browsing through customer reviews, all of them seem to be useless.
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If you are thinking of changing to Plusnet......... DON'T DO IT!!!!!!!. Good honest broadband, what a pile of crap. Was incorrectly billed, they finally admitted it but phone was inactive while they sorted out. Phone has now been cut off again because they say I owe the amount that was incorrectly billed previously. Customer services are as much use as a chocolate fire guard they say only accounts can sort it out. They will not let me speak to accounts so I have to email all the time. It then takes days for them to respond....... but they dont actually answer the question. Crap service, crap speeds, crap customer service, plus net are just crap.
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I was originally quite impressed. BT Openreach dude here for 4 hours sorting the line, informed every stage of the way via e mail or text what was happening (I work for sky broadband and talk support so this was novel) Then was finally active despite a few days delay on router cos it didn't arrive (stuff happens, whatever). Now, having been given an estimated linespeed of approx 4mb, (i'm in the country) imagine my horror and dismay, having been told "if you pay the extra premium dooddad you won't be traffic managed" to find that on certain days (I work from home and need to connect to a vpn, all of which I told them before I started,) that I would be strangled to 240kbps.... Well look at how impressed I am...not....I am losing wages hand over fist and now have to monitor everything stupidly. Will keep you informed.....
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Service is ok and competitively priced as long as you don't really want to use it practically at all. Even simple browsing with automatic updates will blow the miserly usage allowance in the first two weeks of the month.
The moment you sign up they withdraw any kind of deals from you so if you want to upgrade your package it will jump from £6 to over £20. There packages are 10GB or unlimited. If you enquire about other services you just get fobbed off with your in Market region 1 or 2 and thats that.
I really think Ofcom should check out some of their package claims as they seem to make up the prices and availability as they go along. Please someone find on their sales page where it states you have to be in Market region 1 or 2 or how you find out about your market region (whatever it means) before they take your cash. -
Whatever the problem reported their first line is always to blame your computer or something your end of the connection. They have a set line in their answers. Doubt they ever check to see if it might be their problem. A bland service. Reasonable if you compare with some other providers but if you have problems, beware. They solve matters more by luck than judgement. As the post above says, the 'Honest Yorkshire man' is pure baloney
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Home Broadband Awards 2011
Plusnet
- Reliability
- 72%
- Technical support
- 63%
- Customer service
- 71%
- Speed satisfaction
- 65%
- Would recommend
- 77%
- Overall rating
4 stars
Jan 2011
Data sourced for Broadband Genie by OnePoll
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