I decided to go with PlusNet on their “contract free” broadband package because I knew we would be moving at some time in the following 12 months (we were looking for a house to buy). Six months later when I tried to move the broadband to the new property, PlusNet came up with a three digit amount to have the broadband moved, so I cancelled it and went with TalkTalk which setup the phone and broadband for only £25.
This is where my problems arose. For a “contract free” package I got billed:
Deferred Setup £25.00.
Deferred Hardware - Wireless 4 port router £40.00.
Cessation Charge £25.00.
Total £90.
Frankly I would have paid less had I been on an annual contract with another provider. PlusNet should prominently display the maximum charge they would levy when you take out the broadband. Buyer beware.
PlusNet Broadband Reviews
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I agree with all the other complaints I paid nine pounds ninety nine a month then find they have put it up to eleven forty nine ,without telling me they had uped the price I had a computer chap to come in and sort out the speed ,he said it was running at half the normal speed that it should be !
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I'm not happy with plus net i signed up for unlimited broadband and have been charged £5 per 5 GB I've gone over my apparent 50 GB monthly usage, there was nothing in the small print about capping me at 50 GB.
I've just been given a bill for £100 which i will NOT be paying.
DON'T SIGN UP TO PLUS NET
the speed is horrible -
Be warned, the adds are funny and it looks cheap - wrong, poor line speed I live 120 meters from the exchange they promised 15-20mbps down - I got 6-7mbps a quarter speed (I'm in IT and have the top router, CAT5 shielded dedicated line, proper ADSL Master socket, always got 12mbps-19Mbs + with all other ISPs. When for the £3.50 half price deal, first bill was >> £60
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i applied to plusnet thinking that i would have quick internet because they told me that i would be getting 10 mb per download but when i took a speed test i was running at 3 mb per download and as you can see there is a big difference between 10 and 3 my advice is to never apply to plusnet because they offer the wors service possible i am 13 years old and i need the internet for reasearch to help me attain good grades in my school but now i thanks to them i will propberbly get rubbish ones.
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Trawling the reviews cos thinking of going to orange. Have changed mind (I think) will stay with Plusnet. Why are there only ever negative reviews on these places. Plusnet has been great. Only recently have we had a spot of bother with the download speed but I'm confident that will be sorted out when we do get around to calling Customer Service about it. The router has only reset itself twice since last June and when it froze Customer Service were quick, knowlegable and friendly. Overall 9/10.
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I requested my MAC to switch to Orange and they keep invoicing me for the broadband. How come? dodgy company.
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I requested my MAC to switch to Orange and they keep invoicing me for the broadband. How come? dodgy company.
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Attempted three times to get swopped over to Plusnet. Although I insisted that I kept my original telephone number, on the day the transfer finally took place I was handed a new telephone number. How difficult is it to ensure the customers request is accomplished? I was assured that the transfer would be smooth and no problems would be incurred! I wasted three days of my life waiting for Openreach to complete the transfer (Now there's a company that has a monopoly) only to have them reverse the connection back to my original supplier. Plusnet have reimbursed me all my money. My suggestion is to leave well alone - I warned you!
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PLS PLS DO NOT USE PLUSNET. These pole are not human at all. Their customer service is the worst ever, their broadband is absolute rubbish. AVOId
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I was with vodafone at home. Notified I was moving and no mention of selling out to plusnet. Halfway through change over recievec a letter. Couple Of days later Phonecall from plusnet to say they would have to start request again and no line for 3 weeks. At home I have a Line but I had cancelled line that day as was told nothing was gonna happen. Then found out is was neighbours line. Plusnet refused to talk to me although I owned the line. Started new contract by other half. Bf now contacting me to install Line that I cancelled. Now have new line old number but not sure who owns it. Plusnet also canceled contract with other half because bt had connected wrong phone.
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Plus net? I have been with them for about 3 years, main problem at the end of the month the speed would drop, although I had only used a third of my down load package.
The speed was around 2 to 3 meg, the best very was 3.5meg for aroung 4 months from August last year, jan this year the speed dropped to less than 1 meg and has been like that till yesterday. At the same time a the speed drop BT enabled my local exchange for infinity, although I am told I cannot get it!, I contated +net and they said that they would upgrade my connection to 3.5 meg!!!!!! Today it is back were it was 5 months ago!
Wooooooo some upgrade. BT now tell me that they can give me a 100% 6 meg connection if I swop to them! This smacks of BT once again stuffing any one who is not on cable. Where or who do I go to from here?????? -
not impressed, its a shame the staff that sell you plusnets products don`t deal with your complaints, what a really nice experience it would be..... not so! when you have a broadband issue you are directed straight through to the "unhelpful department" and despatched without mercy...beware.
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Stay away from PlusNet they are awful, the Internet goes down all the time it's ridiculous, customer service is below average too. Reported a broken router at no fault of my own due to a malfunction and was told I had to buy another one. The speed is okay, that being said you hardly get to use it the amount of time you spend idlely estiba for it to come back.
As a martes of fact, im typing this on my phone using my more reliable mobile Internet.
Steer clear and go elsewhere.
Howard -
I had been with Vodafoneathome since it was launched and I always had really good service and data speed. I was migrated to plusnet on 7th Feb 2012 and on the 8th Feb my speed went to 350k. I have been told that I may have a technical problem but I dispute this. I have also been told that they will upgrade me to ADSL2 but I think this is total ****. I have requested a MAC key but as per usual Plusnet cannot deal with this straight away and I need to wait five days. Cannot wait to get away from Plusnet and back online as I am sure I have been transported back 15 years and dialing up through modem....
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Update from 20-2-12 been on to plusnet again as Internet went off again from 9 last night till 9 today so from my router not working ! My internal line having a problem (£60) too fix ! I went over from Vodafone with the problem ( when my kids lived with us 4/5 devises being used) no problems at all ? Now it's a BT outside line fault ! What next the weather So I have asked for my mac number to change over to another company let's see how long it takes as I seen on here it has taken weeks I have been told 4-5 days
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It is to slow and when somone calls the house landline it makes the internet go slow! :@ :@ :@
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I was with Vodafone home broadband for 6/7 years only having 3 or 4 problems plusnet took over 2 weeks ago now I have Internet going on and off , I was uncapped with Vodafone but as a reason for my on going problems was told I am a capped customer by plusnet I too have been told all the technical stuff then told my router was at fault (only just 12months old) and I could buy there's for £40.00 this would then tie me to a new contract I have told them if I don't start getting speeds and service I had with Vodafone I will be leaving plusnet you want putting in a net and dumping in the ocean o on second thoughts there is enough crap in the ocean
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Installed Plusnet - everything went fine. Staff very helpful, everything delivered on time. Broadband is slow though. Might be an easy fix somewhere though
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We signed up to Plusnet as it was the only one we could afford and we had no problems
until we moved we were told if we stayed with them for another 12 months we'd get the move free so we did and we were given the date of the 24th of Jan it took an extra week for us to get our phone line back and we're still waiting for our Internet which they blame everyone else for but themselves the people we speak to are dim and have no idea what they are talking about they've billed us for the service we aren't receiving and say once we have the Internet they'll refund us and it's getting close to my next payment, I doubt I will get my money back as it looks unlikely we'll even get our Internet back! Very unhappy!
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I am with TalkTalk have been for a few years but i am now having some issuse with them.I have seen the Plusnet advert on the TV and thought sounds good could save me money plus a UK call centre..........Glad i found this page and read the reviews i will be leaving TalkTalk when my contract runs out but my new server Will Not Be Plusnet.Good Luck To You All hope you sort out your problems and you find a server that lives up to your expectations.
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Had a line fault which was fixed quite quickly but left me with a router which would not connect wirelessly. Plusnet spent over an hour on a free phonecall trying to fix the problem and followed the the fault to its conclusion, with information via texts and prompt replies to queries.
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I too have had a debt recovery company contact me for a small outstanding charge from Plusnet. I have a case number from Offcom and will be asking them to smack Plusnet on the wrist. I disputed a charge in the cancellation procedure, they (Plusnet) did not inform me of the bill for which I had to search their website, then they passed the debt to a recovery firm without informing me. I have paid this bill as 'under duress', and asked for written receipt with verification of the appointment by Plusnet of the debt chaser, neither of which has appeared.
Plusnet disabled my website account before the recovery firm contacted me, thus blocking the only contact with them they would accept. This also meant I could no longer view the disputed bill.
Plusnet did kindly offer to sell me a transcription of our telephone conversations at £10 a pop, a charge I feel to be unlawful. Apart from anything else, who wants a 'transcription' enabling any company so inclined to be liberal with the actual words!
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I was with plusnet for over 13months when one could connect it was good but must of the time it was out of service I tryed to leave and give notice but they would only put me onto anther person, it taken them 6 weeks to give me a MAC code after I whent to Ofcom, and now after 5 months they are asking for a disconnection charge they did not ask me they give it to Moorcroft DEBT RECOVERY limited. it is a good job I keep all my recepts
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The most awful awful customer service I've ever experienced from any company. We were eventually connected about 2 months after our first monthly payment. Promised free connection if we moved house within the contract... they later denied this and charged us extortionately, and we had to wait another 2 months for the technician. After what must have been hours of phone calls, passed from one person to the next, going round and round in circles, they said, as 'a goodwill gesture', they would not charge us for those 2 months. They charged us. Turns out they had also re-started our 12 month contract, which meant that 4 months later, when our initial contract should have been over, we had to pay a disconnection fee of about £60 if I remember correctly. I think my housemate chose not to argue this time as it probably would have cost her more in phone bills to sort it out. These guys are not human. Must be the worst internet provider in the world. Please please do not sign yourself up to the same nightmare.
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AVOID
signed up to plus net cuz free home Move so call them to arrange and in the small print £50 for enginner to come out to new address HOWS This free ...so called them they want £90 to cancel considering got 2 months left on contract and every day internet goes of 4 times a day and always slow ... quicker on a pay as you go dongle
so i ask to speak to a manager and get refused twice and then they say they will arrange a call back been 2 weeks now still aint spoke to one .So i spoke to a agent (luke ager)and he got Arsy and put a cancellation for my internet on 1st feb so i call back and spoke to another agent and said dont cancel it then cancel it on 10th feb Ok He said
1st comes internet turned off
idiots every one Avoid will be going to OFCOM
AVOID -
I wouldn't touch them if I were you! I joined them because they seemed cheap, and I wanted to get away from my expensive BT line rental for my home phone. I soon realised that their product was useless, especially for gaming. Download speed was not great (5mb at best) but the upload speed was very bad (0.3mb). I tried to leave them after 4 days and they told me I had to pay them £90 for disconnection. They increased my upload speed and gave me unlimited cap on my downloads to keep me as a customer. From that point though my internet cut out every 20 minutes or so. Plusnet have a really BAD product. Have paided them £90 to get rid of them and have moved to 30mb Virgin one instead. I feel like I have been robbed. Good honest local broadband (owned by BT). What a con!
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hi im a plusnet customer and honestly havent found a problem with plusnet im a heavy user 60gb pac ke i use more than 150gb in amonth but plusnet has a feature where its trully unlimted between the hours of 12am - 8 am which is where i do all my main big downloads and they also have a feature on your account on the plusnet page to set a limit to how much extra you want to pay when you hit your allowance i have mine set to 0 thats nothing extra all they do is slow your speed down till the end of the billing month so usuall i have slow speeds for 1-2 days but i use over 100gb during the free time of 12am - 8am which dosent go to your allowance plus i have a couple of my family members with plusnet so i get a discount its brill my monthly bill inc line rental a month is only £20 a bargain
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I have found PlusNet to be a good choice, the only downside being a 60Gb limit, which is sometimes not enough for the whole family, including 2 sons. Download speeds have consistently been 8-9Gb and connections have been far more reliable than TalkTalk. Customer Service has also been a million times better than TalkTalk, which was truly appalling. I can understand what they say (& vice versa) and it is not just read off a card. I am only looking to change as I get charged £5/month every time we go over the limit, which is getting expensive.
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JOEJACKSON
Yes, that's a Plusnet special. They only want to hear good on their forum. You dare complain and they get one of their minions to ban you, trying to suppress the truth about their truly dreadful service. Did the same to me.If you value your sanity do NOT sign up with Plusnet. The whole marketing ploy is a sham. They are a stooge company owned by BT. Don't do it - steer well clear of them
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Home Broadband Awards 2011
- Reliability
- 72%
- Technical support
- 63%
- Customer service
- 71%
- Speed satisfaction
- 65%
- Would recommend
- 77%
- Overall rating
4 stars
Jan 2011
Data sourced for Broadband Genie by OnePoll
PlusNet news stories
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23 May 2012 A new mobile network is aiming to differentiate itself by catering to worried parents. Bemilo is a MVNO - mobile virtual network operator - using Vodafone to provide its service and boasts of being the Read more >
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Gold and loot lost to digital thieves as troubled Diablo 3 hit by hack attacks
22 May 2012 Long awaited videogame Diablo 3 ran into further problems over the weekend as users complained of losing hard-earned items to hackers who took control of their characters to steal gold and gear. Players Read more >
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Four in five internet users against mandatory adult website blocks
21 May 2012 New research has claimed more than 80 per cent of UK internet users are against the idea of the Government enforcing mandatory blocks on adult content sites. Home broadband site ISP Review surveyed its Read more >
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