PO ADSL is served over exactly the same copper as any other ADSL so problem with noise or crackly phones are NEVER their problem - phone BT and they'll deal.
The PO ADSL works just the same as BT ADSL except they have less intrusive traffic shaping and slightly less robust email servers.
All in all a VERY goo deal.
Post Office broadband
Overview
- Choice of two 8Mb speed broadband packages, either 5Gb or unlimited download allowance
- You can bundle your broadband with Post Office phone line and call packages
- Monthly bill s can be paid at the Post Office
Best selling Post Office broadband deals
About Post Office
The Post Office brand needs no introduction, and its no-nonsense offerings need little explanation. Aimed at the more mature market, customers can either choose a broadband-only deal or one that includes paying for the landline telephone too, which works out as a pretty cost effective option. The service seems solid once it is up and running, but we've had some customer complaints about the quality of customer service on offer - a shame, considering its target audience.
The Post Office was a late entrant into the race for fixed-line broadband, taking up the challenge in 2007. It set out to target the over-50s, with the ability to pay at Post Office counters being one of its main selling points. As many people still don't like to splash their money around online, mainly due to fears about fraud, it is still a strong selling point for many would-be fixed-line broadband customers, as well as those who may be unable to get a credit or debit card with which to pay.
Customer reviews
Show all 249 Post Office broadband reviews»
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I setup a phone/broadband account in February this year and was advised an installation fee would not need to be paid until the month of April which would be done via direct debit.
My bank details were taken and was then advised it would be £25 per month thereafter once the instillation fee was taken via direct debit. April came and the payment was not taken although I was not aware at the time. On receipt of my first phone bill it stated that I was to pay over £260.
I called the billing department who advised I was billed for two phone lines in error and that a new revised bill would be sent out to me and was told not to make any payments until the revised bill was received. On receipt of my second bill it stated I was to pay over £280. Before I even received the revised bill I was told I had to pay off the bill in full or I would be cut off in two days from the time of my call.
This was a telesign agreement that I made over the phone and I accepted the terms only stated under the agreement on the telephone this was not adhered to. I was then told that I could not setup a monthly direct debit to pay £25 per month and that the phone/broadband service could only be done quarterly, if this was the case I would not have opened up an account with the Post Office as I pay all my bills on a monthly basis via direct debit. On occasions the service I receive is at best interment and I’m the one being penalized. I recommended my friend to the Post Office before all the errors started, and she setup the same phone/broadband package with them and her account was setup on a direct debit for the installation fee to be taken automatically, and then payments were taken on a monthly basis thereafter via direct debit.
Although they set up her account correctly she is so disgusted with the service I have recieved that she will now be ending her contract with the Post Office at the end of her term. Not only that they failed on one occassion to take me through DPA, and to this date this compliant has not been resolved. Anyone thinking of joining the Post Office phone/broadband service should think twice, it's a fantastic deal but you know what they say about things being to good to be true. Nad -
I have two PO 'broadband & call' lines. Once up and running, 1 has been problem free always with more than 2 Mb download. The other has a speed which runs consistently at 0.23Mb! Their customer service has always been excellent over the last 12 months. They provide free mobile calls at weekends to any UK mobile. I recommend them. -
I am unable to get a refund for MY PO teleservice that I never requested .
The broadband service is a rip off & unreliable. Technical support has either ceased or my requests are being ignored.
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