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Post Office broadband
Unsure about which package to choose? Call our helpline - 0800 4661 043 or we can call you >
Overview
- Broadband packages include your line rental and call packages
- You can pay your bill quarterly at Post Office counters via a Budget Payment Card
About Post Office
The Post Office brand needs no introduction, and its no-nonsense offerings need little explanation. Aimed at the more mature market, customers can either choose a broadband-only deal or one that includes paying for the landline telephone too, which works out as a pretty cost effective option. The service seems solid once it is up and running, but we've had some customer complaints about the quality of customer service on offer - a shame considering its target audience.
The Post Office was a late entrant into the race for fixed-line broadband, taking up the challenge in 2007. It set out to target the over-50s, with the ability to sign-up and pay at Post Office counters being one of its main selling points. As many people still don't like to splash their money around online, mainly due to fears about fraud, it is still a strong selling point for many would-be fixed-line broadband customers as well as those who may be unable to get a credit or debit card with which to pay.
Customer reviews
Show all 489 Post Office broadband reviews»
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Report abuse -
Report abuseHi Amanda,
If you look at 486 post on this forum you will find that Post Office have been consistent since they first started offering Broadband around 2007/8 and that is in offering absolutely poor service and basically ripping people off.
I wonder how people will get on now they are about to offer Bank Accounts as well! Perhaps Broadband Genie should now start up a BANK ACCOUNT GENIE! -
Report abuseHello. :)
My experience with the service from the Post Office has been an awful one. I wouldn't recommend their services to anyone, they are a disgrace. The phone line was always crackling, the broadband would drop connection numerous times every day, it was useless. The support staff were friendly but ran round in circles in performing diagnostics, even after an engineer I know told them what the problem was! To top it all off, the bills weren't constant and they would take what ever they wanted out of my bank and I had to fight to get the funds returned.
Bunch of crooks providing a second rate service. Stay away from them! -
Report abuseHi,I had P.O. broadband 2 years ago.What a waste of time money and effort!!!!.
Not only it didn't work but sent in the heavys when I refused to pay £179.00 for their crap service.
When I first got the service,I hooked it up and waited.I waited and waited.About 1 week later I phoned P.O. customer services.Expecting customer service,i was told to wait for the service.Given that I already waited one week,I asked what can I do!!.Basically got told that the service worked at their end so forget it!!!!!!.
After this I had arouter that was no use to me.They sent me letters demanding money and threatening bailiffs.Not wanting my credit rating affected I payed up but after that I have vowed never use Post Office products ever again(apart from posting)
I don't normally write on these forums but do yourself a favour,STAY AWAY FROM THESE CROOKS.
I WENT TO BT,ALTHOUGH NOT CHEAP DOES WHAT IT SAYS ON THE TIN,JUST STAY AWAY FROM THESE CROOOOOOOOOOOOOOKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

