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Post Office broadband

Overview

  • Choice of two 8Mb speed broadband packages, either 5GB or unlimited download allowance
  • Broadband packages include your line rental and call packages
  • You can pay your bill quarterly at Post Office counters via a Budget Payment Card

Best selling Post Office broadband deals

Broadband Genie Home Broadband Awards

While the Post Office might not strike you as an obvious choice of broadband provider, it performed well during the Broadband Genie Home Broadband Awards 2011.

It didn't pick up any awards or runner-up spots, but it did perform strongly throughout our OnePoll survey.

Post Office Broadband got positive survey results from at least 64 per cent of its customers in all five categories (around or above average), while ranking an incredible 86 per cent for reliability.

Its 'would recommend' rating of 77 per cent put it on a par with Virgin Media, with only BE Broadband and O2 ahead of it.

About Post Office

The Post Office brand needs no introduction, and its no-nonsense offerings need little explanation. Aimed at the more mature market, customers can either choose a broadband-only deal or one that includes paying for the landline telephone too, which works out as a pretty cost effective option. The service seems solid once it is up and running, but we've had some customer complaints about the quality of customer service on offer - a shame, considering its target audience.

The Post Office was a late entrant into the race for fixed-line broadband, taking up the challenge in 2007. It set out to target the over-50s, with the ability to pay at Post Office counters being one of its main selling points. As many people still don't like to splash their money around online, mainly due to fears about fraud, it is still a strong selling point for many would-be fixed-line broadband customers, as well as those who may be unable to get a credit or debit card with which to pay.

Customer reviews

Show all 400 Post Office broadband reviews»

  • unhappy

    by R Adams at 10:39 on 22 Jan 2012Report abuse

    My advice to anybody wanting Broadband is to stay away from the P.O..I have never had an acceptable speed and the c ustomer service is poor.Two letters have gone unanswered and ringing the technical department seems a waist of time.Seeing the reviews it would seem ive made a mistake and I am just waiting for the contract to run down when I will find another supplier.I should have read the customer reviews before signing up but I dident think a service could be so bad.You live and learn.

  • unhappy

    by steve jarvis at 22:14 on 17 Jan 2012Report abuse

    Hi B Marshall, Lucky escape indeed, you only have to read the comments across all 14 pages of this site to realise that.

    I am paying a higher price for my service now, but it works that's the main thing, instead of taking all day to download an album it now takes only minutes and if something does go wrong the tech support with the company I`m now with get it sorted.

    You pay cheap you get cheap!

  • unhappy

    by B Marshall at 12:59 on 17 Jan 2012Report abuse

    Post office broad band - Staff need Customer Service Training - TOTALLY USELESS
    I wanted to change to postoffice home phone & broadband - armed with all my relevant change over details - I attempted the change, but post office messed up three times in a row!
    They lost the codes - processed it - mess it & messed it again - they would not admit there mistake to the point of being RUDE.
    Lucky escape maybe... I would rather stick with Virgin - twice the price but sooooo much better service!

  • neutral

    by Jeff at 20:18 on 16 Jan 2012Report abuse

    Well Steve (12/01/12) you having troubles in life ??? You are such a brave little man insulting people from behind your little computer screen. What I do on Xmas day is my business, not yours. But don't worry, will run any reviews I make by you first and by the way, you really do waffle on about nothing, you are so boring. If you want insult me to my face, anywhere, anytime.. brave enough ??? .. big enough ?? Post office broadband, in my opinion is as good as any other, and I will review it honestly, unlike you mate, who uses this site to insult people who you don't know ..

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