To all readers of these pages in trying ti decide what ISP to use, don't even read the comments of Professor, he thinks that anyone who comes on these pages reporting problems and terrible experiences in using Post Office are Trolls, i.e anyone who doesn't agree with his views that Post Office are a fabulous company!
I`m not going to respond to his last post by saying what ISP I`m with, because that could show me as using these pages to push one particular ISP, my current supplier is quite expensive, but then they give fast speed and tech support when it goes wrong, which is all you need. All I say to anyone thinking of going over to the Post Office is to click on the link above `show all 427 Post Office Broadband Reviews` to see the awful experiences other people have had with this company going back all the way to 2007!, then ask around amongst amongst friends and relatives to see what ISP they use and then perhaps you will be pointed in the right direction. Look at further post since the Professors last one and here we have even more posts showing unhappy customers, surprise, surprise, this guy obviously has a personal agenda, which I am sure most people will be able to see through.
Forget the Professors cry to "look at the statistics on the right", anything can be proved with statistics, but other peoples experiences of good or poor customer support are what really count.
Post Office broadband Reviews
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NO SECURITY AND EXTREMLY SLOW - NICE TECH STAFF but ineffective at the moment.....I've been with the Post Office for 2 yrs .. my download and upload speed is seriously slow and KASPERSKY has 'run out' on one of my machines [I am paying] so there are no updates possible "we've a problem with them but it will correct in the next week or so" - I ask you!!. My other machine has a virus which Kaspersky sees, reports, deletes then it's back again when I restart. I'm not at all happy - can't safely use either machine - about to ask for my MAC code and jump ship.
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I didn't have any problems with Post Office broadband until like a month ago, usually my d/l speed would be 6.5 but it dropped right down to a 0.07 for days at a time. I phoned them to tell them what was wrong and they just said we had an average of 3.1 so there wasn't a problem. I don't pay money for a speed of 3.1 nor am i getting that, they were very very unhelpful and i still have very slow internet from thursday til tuesday.
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@Steve Jarvis Troll. Firstly I don't work for the Post Office. Secondly, Post Office Broadband is resold B.T. Wholesale and it is managed BY B.T. all at half the price. BUT, most importantly, take my advice and look at the red survey results at the top of this page. You will see that the P.O. broadband scored an "Incredible" 86% for reliability from actual users, while 77% of them would recommend to a friend. That is much more meaningful than any old post here from people like you with an agenda. Tell us which ISP you work for and use!
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Yes Professor Troll its easy to get post warnings, all you have to do is click the little box at the bottom of the page `Notify me when somebody post a reply to this thread` SIMPLES!
What are the wages like working for the Post Office by the way?
Suggest you take my advice and click on `Show all 423 post Post Office Broadband reviews` to see some of the terrible stories for yourself that people have posted on this site about dreadful non existent service and appalling non existent support from Post Office.
By the way when I was with Post Office for just a phone service they were great, but as soon as I got Broadband from them that's when my troubles started. Around 6 hours to download for an album of about 10 songs, that's totally crap! My present Broadband supplier does the same now in a few minutes, but its a lot more expensive.
It depends what you want a service that's cheap, but doesn't work and you get no Technical Support, or a service that does work but costs a lot more. You pays your money and takes your choice.
Anyway back under my little bridge now to wait for that Billy Goat! -
Obviously the trolls have a positive post early warning system.
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I posted a note on 9th April following problems with the Post Office failing to respond to issues they earlier admitted they had with their POP3 server. To date, I have never received any acknowledgement nor update - not even from their com-plaints department.
Steve Jarvis is absolutely right about their customer and technical support being appallingly bad. If nothing else, it is just plain ignorant to ignore communications from customers with problems - I was polite and factual but still got ignored not once, but several times.
If you use the Post Office and the service works without any problems for you, then consider yourself fortunate as it is only when things go wrong you can comment objectively on whether they are good, bad or indifferent.
Oh yes - their POP3 server still falls over during the evening - not as often it is true, but then as the service is reasonably priced I suppose some would say that is ok. -
To anyone thinking of going with Post Office or for that matter any other broadband supplier, can I suggest particularly in the case of Post Office that you click on the link towards the top of the page `show all 420 Post Office Broadband reviews`, only then can you truly decide whether this company offer an absolutely appalling service, with the numerous customers with reviews supporting this view, or decide to go with Post Office with the couple of occasional suspicious reviews from people who I suspect are either Post Office employees, or someone connected with Post Office in another way!.
I suggest before tying yourself in, that you click on `show all 420 Post Office Broadband reviews`, then go through all of the reviews and look at the terrible experiences people have when signed up to Post Office. I used this company for a time had a terrible experience, couldn't get any Technical Support and had to threaten to go to the small claims court and then managed to leave them. I now use a different supplier, (will not name them, because I could be accused of trying to push that company) I pay a lot more for my very fast connection, but it has only let me down once and one call to Technical Support fixed the problem FANTASTIC, but it`s not cheap like PO, where it didn't work for me and I couldn't get any help to fix it.
CHECK ALL THE COMMENTS FOR EVERY SUPPLIER SHOWN ON BROADBAND GENIE AND ASK FRIENDS AND WORK COLLEAGUES WHO THEY USE, BEFORE SIGNING UP TO SOMEONE AND GETTING POOR SERVICE AND NO SUPPORT. -
If you are looking for a real clue to how good the Post Office Broadband is, make a note of the survey star ratings to the right of this page, then compare them with B.T. Plusnet, or any other leading ISP name. You will see the P.O. are regarded much higher. Ignore the Trolls.
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If you are looking for a real clue to how good the Post Office Broadband is, make a note of the survey star ratings to the right of this page, then compare them with B.T. Plusnet, or any other leading ISP name. You will see the P.O. are regarded much higher. Ignore the Trolls.
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I have never seen so many Trolls slagging off an ISP as there is here rubbishing the Post Office Broadband. The latest joke is someone complaining about foreign customer services they cannot understand. A real customer would know the PO customer services are U.K. based, and for that matter, that Post Office broadband is no more or less than B.T Wholesale Broadband that is actually managed by B.T. Just like Plusnet or any other BTW ISP.
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the internet keeps freezing, it wont work you phone up they do nothing. it keeps cutting out, or other times it wont work, when u do phone its never an english person that you can understand, i would not recommend them
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I have also have had the Post Office broadband for a couple of years now. Touch wood I have had little problems till his day. Whenever that I have had trouble with the internet I have managed to find someone fix the problem for me.
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i must have a very rare Post Office broadband, i've been with them for over 2 years now and have had very little problems. Yes there have been a few hiccups but i've always got through to the right people and in general my probs have been sorted. I'd like to have a faster download speed but what i get is OK for my needs. So no complaints from me.
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I find it staggering to read the above under `Broadband Genie Home Broadband Awards`, when you read the absolutely incredible negative comments if you take the time to look at all 413 customer reviews going back through 14 pages of comments going back to 2007. The comments now are almost the same as in 2007 when Broadband Genie started monitoring Post Office customer responses. To StMartinsdiver and Shaun. I had similar problems, during all the time, (very short) I was with PO. I rang Tech Support, (Hah!) on several occasions and sent recorded letters to them explaining my problems. All were ignored. In the end I was going to take action against them in the small claims court for `Breach of Contract through non performance of contractual obligations` and they finally sat up and took notice! They let me leave my contract early, without early cancellation fees and the one guy I then found to speak to was very good, we communicated by email and I kept all of these, this was a good thing because having left them my problems carried on for months, because their accounts still tried to charge me an early contract cancellation fee.
As well as the small claims court you can email all of your experiences with Post office to BBC Watchdog on `watchdog@bbc.co.uk`, or BBC`s Rip Off Britain on `ripoffbritain@bbc.co.uk`, or BBC`s Dont Get Done Get Dom on `dom@flametv.co.uk. -
See post dated 9th April - Post Office email still falling over every evening without fail.Despite sending further emails asking what is being done after reporting this issue on 30th march I've not had any kind of response after an initial promise of a phone call from them - this level of service is unforgivably bad, It is not only plain rude to ignore requests for updates it is the epitomy of poor customer service.
Why don't I change ISP? Moving house in the next few months but will definately not be using the Post Office again.. -
Not happy with the post office broadband service at all, I've had it for nearly three weeks now and not had I single night without a problem. I have made something in the area of 30 calls to tech sup in that time and yet the faults are no better at all... When calling to get this service installed I was told that gaming would be easily done, and yet I can hardly get 10 mins without a drop in connection. I like many others I've spoken to am already looking elsewhere for someone that can actually provide the service they are charging for.
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On 30th March I reported the fact that the Post Office email server had been falling over every evening without fail for nearly two weeks to their Customer Service team.On 2nd April I got an email telling me they were investigating and that I would receive a phone call 'to discuss the problem'. Needless to say another week has passed and I have heard nothing. This is typical of the support I have had in the past when they insisted for several months that there was not a problem, then I finally get an admission that the cause of the problem was exactly what I had told them it would be - they were doing housekeeping on their POP3 server every evening at exactly the time I showed them that it was not possible to log on to the service.This is pretty basic IT common sense stuff so why does it take them forever to work out what the problem is, and worse still why don't they show the status of the service on their website - there is a heading for this feature but it does not do anything..
Whilst venting my spleen - try using their facility to set-up your own web site - that does not work either and they told me they don't support this - why do they offer it as a 'feature' then?
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I have been with post office Broadband and email for 4 years, it has not always been an easy service to use, with lousy routers and intermittent service. Now I have not had an email service for over 6 days and cannot get an answer as to why. Customer services say the portal is out then after another call say the server is out and they are working on it **** 6 **** days !!!!!! do they not have any urgency for the thousands of Post Office email customers.
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wrong information given when speaking to sale &ending with something different to what the sales said Post Office have little or no back up you pay for broadband that dont work& email you cant use no sense from customer service? ending up with a large bill you did not want when you asked for monthly bill &the sales person agreed well I will glad to get rid of them cant say to get rid of there service because they dont have one good enough to take on welcome to the UK.
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Now into the 4th day without any email. Despite ringing daily to customer service they seem to have no idea what the problem is other than "a server problem" or when it is likely to be resolved.This type of problem should easily be fixed within a day.
This is simply not good enough and I will be looking for a refund on part of my monthly bill. -
Now on the the third day without post office e-mail. 'Phoned each day, initially "should be clear in 24 hours, problem with a server". Next day "we have a problem with a server, keep trying". These calls are charged for. Wish to change provider but reluctant to do so until I have cleared my mailbox. Broadband has mostly been satisfactory except for a couple of outages. Speed about 4Gb.
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It's become very poor recently. In the last few months the gets very slow in the evenings
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i changed from BT to Talk Talk , BT are a bunch of non sensitive people , they got angry when i changed over , and send me a whopping great bill for 270 pounds , and i already paid eighty pounds , Talk Talk are a caring and friendly company , got on line strait away , great service , watch out BTare about , like traffic wardens
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i joined the post office broadband and phone , i never got any broadband , and when i phoned the technical department, they were rude to me , the post office sent me a large bill for the broadband i did not get, they are a bunch of crooks , not caring who they tread on
i asked them to send a engineer out, but they refused, i am still stuck with a big bill for nothing -
What a VILE company! I was originally happy with the service I received from MyPostOffice, but left because of the appalling way they treated my sister and her family. Post Office promised a fantastic service for a reasonable price, and my sister signed up ON MY RECOMMENDATION. The service was appalling - very slow, kept dropping out, and it also gave her problems on her phone (crackly line, and she sounded like she was phoning from the bottom of a fish tank, sometimes!). My sister is disabled and needs reliable phone and internet service. Her kids and husband also needed to use it for studying purposes, but it was just lousy from start to finish. My sister kept trying to resolve the problem, making appointments for PO engineers to come out and sort the problem. They turned up at all hours, WITHOUT appointments, despite the fact that she always asked them to call her before they came out, since she had medical appointments to attend. I watched my sister's health go steadily downhill at the Post Office continued to mess her about and put her through the most appalling stress. The family could hardly contact her at all, by the end! Finally, my sister had no option other than to tell the Post Office that she would have to switch to another Broadband provider, since they were failing to provide her with any service at all. Their reaction was to threaten legal action! The case went to the Ombudsman, who tried to go for a 'halfway measure' but my sister was still unhappy and was caused incredible distress by the whole thing. I could not believe how unutterably vile this company was, particularly since it had failed so consistently to provide any kind of service at all. I phoned them and said that when my contract was up, I'd be leaving them, BECAUSE of what they'd put my sister through. Current Post Office users BEWARE - unlike most providers, who leave your email facility in place for some time after you leave them, MyPostOffice pulled the plug on my email facility THE DAY my contract expired! So much for customer service and those courteous little touches! Avoid them. Avoid this company like the plague!
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The post office is so rubish i cant belive it. i avarage 2 download and 150msp 0.26 upload. i recomend that everyone avoids the post office broadband because it it horrible. i really wish i can change broadbands right now
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Had no problems whatsoever with PO broadband, only had to ring the helpdesk once, had prompt and efficient service from them. Brilliant ISP, best one I have ever had, and believe me I have had some crap service from other isp,s
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My advice to anybody wanting Broadband is to stay away from the P.O..I have never had an acceptable speed and the c ustomer service is poor.Two letters have gone unanswered and ringing the technical department seems a waist of time.Seeing the reviews it would seem ive made a mistake and I am just waiting for the contract to run down when I will find another supplier.I should have read the customer reviews before signing up but I dident think a service could be so bad.You live and learn.
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Hi B Marshall, Lucky escape indeed, you only have to read the comments across all 14 pages of this site to realise that.
I am paying a higher price for my service now, but it works that's the main thing, instead of taking all day to download an album it now takes only minutes and if something does go wrong the tech support with the company I`m now with get it sorted.
You pay cheap you get cheap!
Add a review
Post Office information
Post Office links
Home Broadband Awards 2011
- Reliability
- 86%
- Technical support
- 65%
- Customer service
- 64%
- Speed satisfaction
- 65%
- Would recommend
- 77%
- Overall rating
4 stars
Jan 2011
Data sourced for Broadband Genie by OnePoll
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