Sorry to those who have and are still experiencing issues when access to SCP portal mail.
IMAP dropping etc
This issue should be resolved in next week with any luck.
Post Office broadband Reviews
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Report abuseHi Amanda,
If you look at 486 post on this forum you will find that Post Office have been consistent since they first started offering Broadband around 2007/8 and that is in offering absolutely poor service and basically ripping people off.
I wonder how people will get on now they are about to offer Bank Accounts as well! Perhaps Broadband Genie should now start up a BANK ACCOUNT GENIE! -
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Hello. :)
My experience with the service from the Post Office has been an awful one. I wouldn't recommend their services to anyone, they are a disgrace. The phone line was always crackling, the broadband would drop connection numerous times every day, it was useless. The support staff were friendly but ran round in circles in performing diagnostics, even after an engineer I know told them what the problem was! To top it all off, the bills weren't constant and they would take what ever they wanted out of my bank and I had to fight to get the funds returned.
Bunch of crooks providing a second rate service. Stay away from them! -
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Hi,I had P.O. broadband 2 years ago.What a waste of time money and effort!!!!.
Not only it didn't work but sent in the heavys when I refused to pay £179.00 for their crap service.
When I first got the service,I hooked it up and waited.I waited and waited.About 1 week later I phoned P.O. customer services.Expecting customer service,i was told to wait for the service.Given that I already waited one week,I asked what can I do!!.Basically got told that the service worked at their end so forget it!!!!!!.
After this I had arouter that was no use to me.They sent me letters demanding money and threatening bailiffs.Not wanting my credit rating affected I payed up but after that I have vowed never use Post Office products ever again(apart from posting)
I don't normally write on these forums but do yourself a favour,STAY AWAY FROM THESE CROOKS.
I WENT TO BT,ALTHOUGH NOT CHEAP DOES WHAT IT SAYS ON THE TIN,JUST STAY AWAY FROM THESE CROOOOOOOOOOOOOOKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! -
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The fault with my Post Office Email Server is word for word the same as above, long delay when I select emails and then ( Error Connection Dropped by Imap Server ) When I check Download Speed for Post Office Broadband it is only 2mb and Upload Speed it is 0.4mb. If this is the case how is it going to improve
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Report abuseI signed up with the PO for broadband and home phone in September. I read the reviews after signing up so was a bit apprehensive to say the least! I have to say though, I'm impressed.
I signed up over the phone, and the welcome pack, router and BT engineer all arrived when they were supposed to.
I didn't get charged a set up fee or anything for the router, so for £26 a month I get unlimited broadband, line rental and free evening and weekend calls, which really is dirt cheap. I only get between 2 and 2.9 MB, but I didn't expect anything better really, I'm as far away from the exchange as you can get.
I have had some bother with disconnection, usually 2/3 times a day where I had to use the router admin page and reset the ASDL line which sorted it out. It got too much today though where it couldn't connect at all despite router reboots. Called the helpline and they were very helpful and - touch wood - it has been stable for a few hours now. An 0845 number that is free from a PO landline for support is not to be sneezed at, some ISPs have a premium rate number.
Overall, considering I pay £26 a month all in, I'm happy! -
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Having worked it IT since 1968 I know what goes on behind the scenes but have no connection with the Post Office other than being a long term Broadband & Homephone customer - you may like to peruse my earlier highly critical posts about poor Post Office service going back nearly four years. I was merely pointing out that in my view they are getting better - at last. I therefore have no axe to grind and the only reason I am 'so touchey' as you put it is I find it infuriating when I simply express an impartial view and get told I cannot possibly know what is going on and/or am a Post Office employee.
Look at the full picture an you will see vociferous complaints from me going back several years. I had been monitoring the times and types of failure for some weeks so when I received a call from the PO support staff I suggested what the cause of the failure was, and as often happens when you talk directly to people they were completely open with me and confirmed my diagnosis as correct - that was the first encouraging sign that they were trying harder. They then changed the times they were doing the backup and asked me to continue monitoring, and after a few days we spoke again when I confirmed the issue had been resolved. It makes no odds to me whether you believe the facts as I have presented them and I have better things to do to argue the point any further with people who I suspect know little or nothing about the technicalities of running large IT systems.. -
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Well u both seem to have valid points but I think mr Perkins was trying to point out that u work for the tech support andthats is why ur so touchey, also if u did work for support u would have acces to templates for emails so not really proof of anything apart from as mr Perkins said they never stated time of backups and most companys are unlikey to report times to customers as information is not public knowellege and only support staff would know .
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I find it very strange that 'Mr Perkins' thinks he knows more about the PO problems than they do and is clearly questioning the validity of my post - please see an extract from the email I sent to PO and their reply as follows (Names removed for obvious reasons) and make your own mind up. I have also had several calls from their support staff who confirmed that the problem was caused by resource conflicts during server backups.
Dear Mr Xxxxxx,
After your previous email from ourselves the Mypostoffice.co.uk website has been experiencing server issues which are affecting all of our customers at the moment, and this is why you are getting the errors you explained below; We do apologise about this but we do hope that the service should be back up and running correctly within the next 48 Hours, but if there is an underlying issue with your specific account then as the previous email stated we have raised this to our back office team to investigate. If you are still having the same issue after 48 Hours can you please get back in contact with ourselves to get this looked into further and get it sorted as soon as possible for you.
If You Have Any Further Questions Please Feel Free To Email Ourselves Back.
Regards Xxx,
Post Office Home Phone and Broadband Technical Advisor
Subject: RE: Post Office mail server problems again
Dear Support
As usual, at 2003hrs we are unable to login to our PO mail accounts.I experimented with login via webmail - several times I got in but there was a delay each time of between 45 and 75 seconds after selecting "My email".
Login to "My account is instantaneous - it is when you select 'My email'
that there is a huge delay.
Once in, it is then painfully slow.
On several occassions, when the wait exceeded 90 seconds we got the error message as shown on the attached.
The page it is trying to access is 'waiting for http//polwebmail.broadscope.com/src/redirect.php...
Regards Xxx
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FYI - the 'known fault' is that the PO run server backups which during peak periods causes timeouts and prevents users from logging on - this used to be done at around 2000hrs, then moved to 2200 hrs due to this issue. The PO then moved this nightly batch job back to 2000 hrs, and surprise surprise, this resulted in many users (confirmed to me by the PO tech staff) being unable to send or receive email via the POP3 server.
i think you meant to say by me the Po tech staff (would be interested in discusing security polices with you)
and to date there has never been a fault with pop3 servers
ps service desk wouldn't release times of backups to customers, rookie mistake -
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FYI - the 'known fault' is that the PO run server backups which during peak periods causes timeouts and prevents users from logging on - this used to be done at around 2000hrs, then moved to 2200 hrs due to this issue. The PO then moved this nightly batch job back to 2000 hrs, and surprise surprise, this resulted in many users (confirmed to me by the PO tech staff) being unable to send or receive email via the POP3 server.
I am fully aware that there is 5Gb monthly download limit in the PO fair usage policy but you can pass as much email through their POP3 server as you like without breaching any of their terms - as long as it's less than 5Gb PM, so highly unlikely to say the least.
The PO limit the size of mail you store on their IMAP servers as stated in their FU policy.
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lol i love customer services known fault, and there is a limit obviously you haven't read your fair usage policy.
there isn't a known fault with pop3 servers just a know fault with service desk staff -
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Lordy Lord stmartinsdiver Post Office actually admitting they have been giving a poor service. They should be publicly apologising for all the dreadful service they have been giving customers going back to 2007, (see all 475 reviews on this site since the site started) not long after they started selling a Broadband service, which is when they went from being a good phone company to probably the worst of any service companies we have here in the UK.
Probably the only way they are going to achieve this anyway is to sack, (with extreme prejudice) many of the so called technical staff they currently employ and getting in a raft of new personnel, I cant see how they can retrieve this dreadful situation with the incompetent monkeys they currently employ!
I would still think until they start getting glowing review after glowing review its still worth choosing to go with another ISP until they have got actually their act together, why be a lab rat and part of their experiment in actually getting to a point of offering a decent service, when you can sign up with someone offering that decent service with excellent technical support right now? -
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Some recent posts are not quite correct - there is no limit on the amount of email you accumulate if you set up a POP account rather than an IMAP account, and keep the mail on your own device rather than the PO server. The Post Office "My Web space' facility is so limited it is not worth using and the PO technical staff told me that they don't support it either after I found some fairly basic faults with it. I've actually received several calls from the PO support people recently after logging problems by email advising them, of problems with their POP3 mail server - they admitted that this was a known problem that prevents users logging on to their server during busy times in the evening. It looks to me like the PO support staff are trying harder as they've been very poor at responding previously, and actually admitting they have problems is a major step forward so hopefully they've been told to smarten their act up - watch this space.
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First if your going to email customer service making up a email will result in no contact i.e support@mypostoffice is not a good choice. however using contact use might be a good place to start.
Email address Query
Telecomsenquiries@postoffice.co.uk General queries
HomePhoneTechnicalSupport@postoffice.co.uk Post Office HomePhone® faults
BroadbandTechnicalSupport@postoffice.co.uk Post Office® Broadband technical support and faults
HomePhoneEnquiries@postoffice.co.uk Post Office HomePhone® enquiries
BroadbandEnquiries@postoffice.co.uk Post Office® Broadband enquiries
TelecomsSales@postoffice.co.uk Sales enquires
TelecomsComplaints@postoffice.co.uk Complaints
TelecomsPayments@postoffice.co.uk Payment enquiries and queries
Broadbandsecurity@postoffice.co.uk Post Office® Broadband abuse, nuisance calls and security issues
how many people actual read the fair usage policy on email before complianing bet i can add that up on one hand.
just in case you missed it
"5. Email Accounts
As part of the Post Office® Broadband service you may
have the ability to use one or more email accounts,
up to a maximum of five. Each such email account will
have a separate email address.
You should not allow any of your email accounts to
exceed 20MB in size. If your email account exceeds
20MB, incoming emails may be bounced with a
message that states that your account is full.
If you do not access your email account for a period
of six months or more, we may deactivate your email
account and any incoming mail may be bounced with a
message that states that your email account is inactive"
mypostoffice.co.uk is not hotmail/yahoo or gmail
you don't get unlimited mail and if you use the password of postoffice and you get hacked then you will be blocked and yes that is your fault for using a weak password.
Email client can be used but, it not the post office teams job to work out why your network/ pc/antivirus/firewall is blocking ports and outlook/ windows live /thunderbird etc are not technical supports job to solve connection problems. -
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http://webspace.mypostoffice.co.uk/~clivepoulton/index.html = blank page
index.html is blank
not a fault but apparently tech support fault for not explaining web design and creating web sites for customers -
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webspace on postoffice is 50mb on navigating to link it shows forbidden. this is not a fault, it is however a securuty feature to stop people browing files on apache server.
YOU NEED TO CREATE A WEB SITE its not hard just comon sense required. -
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My girlfriends mum has this broadband, (Post office broadband) must be the worse going.. Having nothing but non stop trouble since having it, signal keeps cutting out it has cut out 4 times already in just writing this message. Have had engineers come out to the address to look into these problems and he said its something wrong on there side of things not ours, but yet she is still stuck in the contract with is a disgrace considering its down to the Post Office.
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Andrew Gibbons is a very difficult man to get hold of, and believe me i would like to get hold of him. He must run the most inept department of any public service i have ever come accross.
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Interesting to see that nothing's changed with the dear old PO since I last visited this site! I and everyone else I know who's a customer get terrific service from Utility Warehouse, who apparently would be recommended to a friend by 96% of customers. I've been with them four years and would never change. The difference is that they have a fantastic customer services department, based in London. I think most reasonable people would agree that they don't judge a company so much on things going wrong as on such things being righted ASAP. If anyone's interested in knowing more, they can look up the web link I've got bookmarked, which is www.justonebill.info and see the products and services they do. I go online to access all features of my account with them.
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There is something terribly wrong at the core of the Post Office Customer Service, their attitude to customers is one of the worst I have experienced for many years, especially to a customer who has put up with hell from them during the first (and only - yaaaaayyy, time to escape) year. They are liars, conned me into the product - broadband/phone line - the comments they enter into the computer about their customers following a conversation are not only inaccurate but insulting and scandalous, again lies. Never believe it is £26 per month, it is far from that and you are not allowed to pay monthly despite being told that yes you can, that their are no upfront fees, yes there are. For 6 months our internet went down every few minutes, the post office blaming us, and everybody else. Finally they fixed the problem by simply sending us a new router! Unbelievable, but the worst thing is their attitude to customers, like we are scum, like we are rogues. I also experienced bullying, harrassment, and I cannot emphasise enough about the lies they constantly spouted. Finally, I discovered they had cut me off without any advance warning, leaving me, a disabled pensioner living in the middle of nowhere without a life-line. Their response? You could diall 999!! DO NOT GO NEAR THE POST OFFICE BROADBAND SERVICE
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I have postoffice unlimited, though I now call it POSTORAFICE and have never been able to use an email client to access my mail and the 50 Mb of web space is a joke as the url to access it does not work. Every time you contact the help desk they are exceedingly un friendly and suggest that their problem is your fault. The only reason I stayed was the unlimited download and now that does work either. This is my parting comment. DO NOT SIGN UP WITH THIS ISP. Try EE
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Mmmm..
Well I was a PostOffice Broadband and Homephone customer for a number of years. The only problems I had was with their email servers going down. Broadband and phone were always A OK. However, looking around I could see they were not the most economical of ISPs so made the decision to switch.
At the moment, 3 weeks after I should be enjoying my new Tesco setup, I'm seriously considering coming back to the Post Office!
Late switchover, constant dropouts, slow connection, helpline operatives that don't communicate either with each other or me, promises to escalate to higher level service/ engineers to no effect. These have all been/are being my experience just now. -
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Well I've been with PO for over a year now and have had a few technical problems but nothing really worth complaining about. Go with top providers and you still have problems.Ive been with a few now and intend to stay putt. I think some people just love belittling companies for the sheer hell of it!
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Morning Peeps, are you aware that in most cases, that your entertainment provider portions off a bit of your hard drive and turns it into a server. this server is then used to resend the entertainment you streamed/ p2p. apart form using your download and upload bandwidth, it uses a lot of electricity, I belive approx 30% more. Use Love film /netflix, or a second computer for streaming/ p2p, and switch it off after use. see what you can find out on wikkipedia about these issues or get used to reinstalling windows and losing your photos/ music.
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crap service from the start its down more than its on getting mac code this week moving to oneof the top customer rated providers.post office broadband buyer beware!
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Avoid PO Telecoms at all costs. I have had nothing but problems. I knew something was wrong when, in the process of switching from BT to Post Office, they transferred my phoneline, but didn't transfer my broadband service. This meant that I was automatically entered into a new broadband contract with BT as they assumed I was keeping the service, and I have never had an explanation from the Post Office as to why this happened.
I was then overcharged for my service, being charged for my PO phone and broadband package and then ANOTHER broadband package on top. The mind boggles. I have spent countless hours on the phone with PO broadband's call centre, and to their credit a lot of the employees there do try their best, but it really seems like the company's systems are a complete mess so they usually can't provide the help customers need to solve problems.
I've had a very shaky broadband service once things were actually up and running.
Far, far, far too much hassle. These people could not find their arse with both hands. Avoid. -
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Same old tosh. 3weeks to set up (paid for),
then wonderful service for 2 months.
Then the line speed halves, and connection drops out every 5 minutes.
Long phone calls. another month goes by. then Line 'mended'.
2 months later the same old problems. Its all lies. BT Operate the lines and lump you up with other connections after a few weeks. Ignore threats of cancellation fees and just keep all your records and info. Move any court case local to you and meet em in court. They're brief will be totally unprepared for your evidence. Stop putting up with sheet service and drop bas service. They think you will be worried about contract twaddle. Say no. Get shot. And vote independant if you want to help! -
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Hi Connor,
You tell the same story heard many times before on Broadband Genie, but with a slight twist this time in that they want to charge you for equipment they have supplied that doesn't work.
Firstly I suggest if they try that tack again you tell them that you reject the equipment they have supplied as under the `Sale of Goods Act` it is `Unfit for Purpose`.
Then I suggest that you write to them and say that you are going to take them to the small claims court and sue them for `Non Performance of Contractual Obligations` unless they let you out of your contract immediately without any penalty charges as they are unable to provide you with a service.
If you have any further problems, contact your local Consumer Direct office, (Trading Standards) who will also help you.
I also suggest you write an email to BBC Watchdog, `watchdog@bbc.co.uk` and BBC`s Rip Off Britain, `ripoffbritain@bbc.co.uk` and tell them of your experiences with this company.
Just Scandalous! -
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Post office are an absolutely disgraceful internet provider.Surpise surpise another public service letdown .My postman is faster than my broadband and he doesnt arrive unitl 4 pm these days.Iv been with Post office Broadband for two months and im on my third modem.First was interupted service,second didnt even come on.I Phoned and was told they would send an engineer out(to fix a completely broken modem?) at the cost of £126.I refused this and was told basically that i would continue my year long contract without any service unless i paid engineers call out for an issue i knew the engineer couldnt fix.
Iv got a new modem and this one comes on for ten fifteen minutes at a time before light goes red.And the phone line iv paid for doesnt work at all.I pay £27 a month for this stress by the way.
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