Had no problems whatsoever with PO broadband, only had to ring the helpdesk once, had prompt and efficient service from them. Brilliant ISP, best one I have ever had, and believe me I have had some crap service from other isp,s
Post Office broadband Reviews
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My advice to anybody wanting Broadband is to stay away from the P.O..I have never had an acceptable speed and the c ustomer service is poor.Two letters have gone unanswered and ringing the technical department seems a waist of time.Seeing the reviews it would seem ive made a mistake and I am just waiting for the contract to run down when I will find another supplier.I should have read the customer reviews before signing up but I dident think a service could be so bad.You live and learn.
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Hi B Marshall, Lucky escape indeed, you only have to read the comments across all 14 pages of this site to realise that.
I am paying a higher price for my service now, but it works that's the main thing, instead of taking all day to download an album it now takes only minutes and if something does go wrong the tech support with the company I`m now with get it sorted.
You pay cheap you get cheap! -
Post office broad band - Staff need Customer Service Training - TOTALLY USELESS
I wanted to change to postoffice home phone & broadband - armed with all my relevant change over details - I attempted the change, but post office messed up three times in a row!
They lost the codes - processed it - mess it & messed it again - they would not admit there mistake to the point of being RUDE.
Lucky escape maybe... I would rather stick with Virgin - twice the price but sooooo much better service! -
Well Steve (12/01/12) you having troubles in life ??? You are such a brave little man insulting people from behind your little computer screen. What I do on Xmas day is my business, not yours. But don't worry, will run any reviews I make by you first and by the way, you really do waffle on about nothing, you are so boring. If you want insult me to my face, anywhere, anytime.. brave enough ??? .. big enough ?? Post office broadband, in my opinion is as good as any other, and I will review it honestly, unlike you mate, who uses this site to insult people who you don't know ..
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Well Jeff (25/12/2011) arn`t you the big man? Youre not gonna take any crap of Post Office and you also think the servicee from them is fantastic because they delivered your router on time and switched you on on 23rd December, well Yippee! you can make claims about how good the service iss from this company after only such a short time and at the same time slag off everyone who has pposted really bad experiances about this company going back to the very first which was on 8th January 2007!
14 pages of pretty poor service reprts sum up what you get from this company. People would think more of your review, Jeff, if you had come on to report that after three years service they had been great, you had had a few problems, but the technical suppport had been marvelous, everyone could respect that type of review, but to review them after three days and slag evryone else off is ridiculous. Who sits down on Christmas Day to wtite a review about anything anyway, dont you have any family that you can spend the day with? One could almost suspect that you might be a senior Post Office employee to bother to write your glowing review!
To be fair Post Office were brilliallant when I first went with them for PHONE ONLY, but when I switched my Broadband service to them was when everything went Pear shaped.
THE BEST ADVICE I CAN GIVE TO ANYONE THINKING OF SWITCHING THEIR BROADBAND SERVICE TO POST OFFICE IS TO CLICK ON `show all 395 Post Office Broadband reviews` just after Customer Reviews starts AND READ THROUGH ALL OF THE OTHER CUSTOMER EXPERIANCES BEFORE DECIDING IF YOU FEEL CONFIDENT OF MOVING YOUR BROADBAND SERVICE TO THIS COMPANY. -
Like others I have experienced some difficulty with Broadband over the past few weeks ,the download speed having dropped to below 2Mb/s from a normal 6avg.Mb/s.Initial advice given was to obviously check all connections and to replace the micro- filters if over 12 months old ,as they do deteriorate.News to me but I did this and nil improvement.I then sent a full report to their Technical Team and asked for their help/advice.I received an initial acknowledgment but nothing after that despite sending a 2nd request.I then submitted all the information again to their complaints department highlighting poor customer service ,but frankly without much expectation of a reply bearing in mind other customer reviews.However lo and behold,I received a phone call from a lady within the Department who confirmed it was receiving their attention and asked that I bear with them for a period of 10 days approx.Following that I then received a call from a gentleman who confirmed that remedial action was being implemented immediately and that he would check with me after 10 days to see what progress had been made.He made a specific date /time when contact would be made.Within 48 hrs normal down load speed had been restored and has been maintained.
I appreciate that other people have been inconvenienced and their complaints need to be adressed by the Post Office.However ,for my part,I have been with them for several years and have never had the need to complain until now and with the present problem having been resolved ,hopefully will not need to during the years ahead. -
Avoid Post Office Broadband at all costs. Useless customer support, constant promises which were never met. I ordered a home move in mid-November, and am still without service in January. I have been given activation date after activation date, all of which they have failed to meet. Customer services very friendly but totally useless. Avoid avoid avoid.
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Don't use them. 2 months with a connection speed so low you could barely open a web page. Engineers cam 6 times before they managed to fix the fault. Then offered a god will gesture of 2 months free but no reimbursement for period when not working because they said the service worked at least partially. Do not use them at any cost.
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Have broadband and phone and the broadband is contnually disconnecting or giving poor signal. Family continually on about changing and with poor support offered by customer services will be changing now 12 month are up.
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I ordered Post Office Phone and Broadband, which was meant to go live on 23rd Dec 2011. Guess what ....it did !! They had already sent me the free router 5 days before. The router was easy to set up, and within an hour I have wireless broadband. Phone line is fine too. So far I can' see what all the moaning and groaning is about, but I know it is early days, but I will say it how it is. Now I read about bogus bills that have been sent, well I will wait with baited breath, but I am going to log all the calls I make, and they are the only calls I will pay. If they want to jump up and down demanding money I don't owe them, let 'em...they will only get the money I owe. If they ever employs a dept collecting company, bring it on !! But this may not happen so I won't preempt any situation. So far so good !!
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I was with the post office for telephone and dial up in about 2004/2005 They are absolutely useless. I was invoiced several times for the same things and regularly contacted their customer services which at the time were in Southern Ireland to complain. I am now being chased by a debt company for a so called outstanding bill of £540.00 which I never owed. My advice to anyone considering the Post Office for telephone or broadband DO NOT TOUCH
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I would advise anyone thinking of joining this disfuctional company stay away(postoffice)
they can,t reply to an e-mail also their customer service team are useless .I have being with them from the15th Aug 2011 I am leaving their telephone services I would also leave their broadband only they say I am in a contract but I am going to seek legal advise about this
I just can,t abide this company ,so please,please stay away from them -
Well, that's strange, as I've just checked it out, and you don't have to pay for either the router or the filter, so that brings it down £7. Also, you must be in a non-LLU area, as the standard price is £19.99 plus monthly membership charge (£21.49) as I said. That's what we pay. If you really need more than 40GB download you can pay an extra fiver to get unlimited downloads. We've been with them a couple of years or so, and actually we get free calls the whole time because we've got other services with them. I get the impression that a lot of people here are fed up with the Post Office, even if you've had no trouble with them. We're very happy customers of Utility Warehouse, as are several of our friends, knowing that if anything does go wrong they will sort it out very quickly. I don't think the Post Office get good write-ups in Which? Magazine from what I can see.
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Utility Warehouse...What a Joke.
"Good news! We can provide you with Home Phone and Broadband. For technical reasons, though, we have to supply them as separate services, not as a bundle. We will process your order and contact you if we need any further information."
Unlimited Broadband £22.99
Line Rental £10.75
Caller Display £1.50
Router £2.00
Filters £5.00 (Each)
Total £42.24 Per Month And no free calls to mobiles like the £26 unlimited Broadband, Line Rental and inclusive calls of the Post Office -
£26? We pay £21.49 for phone and broadband, 24MB max speed, with 40GB of data and free national and global calls at weekends. In fact, we're actually paying less than that as we use a cashback card which gives us money off our bill. The company, Utility Warehouse, has Which? Magazine Best Buy awards for customer service, and we've personally experienced their efficiency. The web address we have for them is www.justonebill.info
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Dont under any circumstances go with PO Home and Broadband. We moved home and arranged well in advance to have the telephone and broadband connected to new address, at the same time my mother was moving to the same area and we arranged for her phone to be connected up. We did not get our phone connected in spite of calling them every day, eventually after two weeks it was connected, but guess what - no broadband and again we had to wait another two weeks before that was connected and in spite of ringing up every day, each time we had to go through the same process of telling the person the other end the story from beginning to end and each time we throught we had spoken to someone who would actually do something about the situation - but no. Then we spoke to the Manager - whow were we getting somewhere at last - he was going to ring back - whow - no no no - he did not - and so the daily ritual of ringing started again.But just to rub salt into the wounds, my mother could not move into her bungalow she had just bought because the Post Office "could not find her address" so could not connect her phone up. She is 92 so we did not think it a good idea for her to be there without a phone. They were going to send out and engineer to see if he could locate it!!I It took them three weeks to connect the phone and again this took daily phone calls to gee them up (no that is impossible) before she finally moved in. We spoke to Jamie Alexander on several occassions (The Manager) and he said a letter of apology would be written and he would look into compensation - 2 months down the line neither has appeared and I would like to thank Dorotheen in giving me a name to write to regarding the whole sorry saga.
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There are a few things those that knock the Post Office Broadband service always fail to mention. The service is managed TOTALLY by BT Wholesale, with all lines and delivery managed by BT Openreach, just like any other ISP that resells BT Wholesale. If things go down or slow down, it is down to BT. Whoever you are with, you are at the mercy ofr BT if you are not with an unbundled ISP. Apert from being only an 8Mb service, it is simply BT at half the price, with no contract tie-in for line rental and phone, free calls to mobiles and 40 countries at weekends, along with no penalty for taking a paper bill and paying at the Post Office counter, you will not get that along with unlimited use Broadband for £26 per month anywhere else.
They are not perfect, but you will have a long search for an ISP where customer services know anything other than what is on their crib-sheet. -
I have used the Post Office Broadband for 3 years now, and I can say they are no worse or better than any of the other main players. My speed is reasonable for a rural area and I don't have to pay too much for the service. In that time I have been offline for a total of 6 Hours on one occasion. I use my connection 24 / 7 for my website, so that is not bad. i also believe they only use the BT equipment as wholesale customers. It is a shame they do not offer faster speeds than the 6.6 Mbps I usually get.
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Have been with the postoffice for a number of years but am now moving to Sky - and this is why!
My broadband dropped out on the 23rd October and has never come back, I have phoned almost every day since and spent hours on the phone to this useless company, I have reset my router so many times I have lost count- it would appear that is all the tech dept are trained to do. I have had three open reach engineers out the last one told me to ditch this company after he was hung up on by the postoffice tech dept and I was sat next to him in my lounge with the call on loud speaker - the girl from PO said " it must be a problem in the exchange there is nothing more I can do for you goodbye".
I have had numerous managers promise to sort my loss of service out but only twice have they called me back and guess what they didn't fix my problem either - but iI did get to reset the router again. I have a fourth engineer booked for tomorrow morning but I am not holding out any hope.
The upshot is DO NOT TAKE BROADBAND FROM THIS BUNCH OF MUPPETS, they have neither the experience or willpower to deliver good service - a give away may be the recorded announcement telling their customers that if you want the customer service department you must stay on the line as this is the only way to contact them - problem is they don't care when you get through!!! -
I had a lot of trouble with PO Home Phone and Broadband where I was 23 days without a landline and the tech support couldn't give me a new boadband address after the land line was fixed because they don't know how to connect a MAC. I complained a lot to the tech section. Finally got on and got compensation of around 40 pounds for being without a landline or broadband. Just keep complaining or write to Mr Andrew Gibbons Head of Post Office Home Phone and Broadband Post Office Telecom Services Durham DH1 1RR. It got results. I think the speed of the broadband is down to BT and/or your landline connection and how quick it is in your area. After my landline was replaced my broadband was much faster and I was told my area had just been upgraded by BT.
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I have never made a complaint before about any service, and it takes a lot to get me angry about customer service as I know there will always be minor issues. However, my experince with Post Office has left me exceptionally dissatisfied.
1) I signed up late June with Post Office yet by August still hadn't received a bill. I rang them to explain I would like to pay my bill and was told to simply go online and I could view and pay for it. However, going online wasn't an option for me as it continuously said there was an error with my account.
2) I rang again. At this point I gave all my details and was told that I wasn't even on their billing system. I was told this would be rectified and would be sent a bill.
3) Never received a bill but did receive a threatening final demand saying my service would be cut off. I rang them to speak about this and they said my bill would be online - my online account still wasn't working!!! I also explained to the advisor that the Direct Debit should be cancelled as I had switched banks and was unable to close that account until I returned to Englnd to do it in person - I reiterated this as I did not want to go into overdraft. I was reassured this would not happen and I was then told the reason the billing wasn't working was that BT was trying to sabotage my account.
a) I was first told this was my responsibility and to ring BT - which I did. BT told me that Post Office had to sort it out.
b) Rang PO again to be told yes they would sort it out and my online account would be fixed (5 weeks later it still isnt) and that I would received bills in the post (received 1)
4) I was told to pay the bill via the phone which I did and the amount came out of my bank. I thought all was fine.
5) Bringing me to this morning. I received a text from Lloyds (account in England, we have no branches in Northern Ireland hence the need to change and can't close until there in person) to say that £114.07 had been debited by PO. I rang immediately to complain and was told that the DD had never been cancelled. I gave them the date and name of person I spoke to in PO - to which I was told that she wasn't privy to the conversation so there was no proof what was said - WHY DO THEY RECORD CALLS THEN!!! She also told me that they advise customers not to pay on the automated service, I was told to do this in the first place and why would they even have this service if they don't want you to use it.
I have been assured that they have never had any other customers having to deal with so many issues - reading the reviews I can assume this to be a lie! They say they cannot simply put the money back into the account so I now have to deal with an overdrawn amount in my Lloyds account and they will reimburse me the money in around 3 weeks minus their most recent bill which I have yet to see.
Lets also not forget that the internet connection itself is a shambles - really poor speed and the connection is constantly lost.
I have never been so angry about customer service and I advise everyone out there do not use post office! -
Just changing over to Post Office (from A+A) and it looks like this will be the last day I have internet at home of r a few weeks.
They seem to quickly lean back on things like cancellation fees and minimum contracts even when all the problems have been of their creation. Clearly in it only for the money and shafting people as much as possible during the minimum contract period, expecting them to flee as soon as they are able.
In an odd way it reminds me of what dealing with the GPO was like in the 1970s. If you remember that and think it was an enjoyable experience, Post Office Broadband is for you. -
In a TalkTalk unbundled (LLU) exchange, they install their own equipment. This physically takes over the line from BT, so if you want to go back to BT, or use another ISP that uses a BT Wholesale line, you have to pay for the installation of a whole new line. very expensive. The only reason the likes the Utility Wharehouse and ADSL24 will let you switch to them for free, is that they are both TalkTalk resellers and you will still be on the unbundled line. So the moral is, don't believe the first answer you see on a forum, it is invariably misinformation.
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In a TalkTalk unbundled (LLU) exchange, they install their own equipment. This physically takes over the line from BT, so if you want to go back to BT, or use another ISP that uses a BT Wholesale line, you have to pay for the installation of a whole new line. very expensive. The only reason the likes the Utility Wharehouse and ADSL24 will let you switch to them for free, is that they are both TalkTalk resellers and you will still be on the unbundled line. So the moral is, don't believe the first answer you see on a forum, it is invariably misinformation.
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Talktalk are telling you LIES. You can leave them and keep your number, so you shouldn't have the expense of a new line and the inconvenience of a new number!!
Maybe not all ISPs can take over a Talktalk line, but one that can is Utility Warehouse, and they get consistently top ratings in Which? Magazine for customer service and value for money - way above Talktalk, BT and the rest of the competition. I know for a fact that Utility Warehouse take over hundreds of Talktalk lines every week. We transferred from Talktalk a few months ago, and a friend has just done so in the last couple of weeks.
You can see their services at www.justonebill.info, and the company guarantees to answer 90% of calls within 15 seconds at a UK call centre. -
To Steveobugrit.
DON'T JOIN UP WITH POST OFFICE FOR BROADBAND.
Go back through all the pages on this site and you will find that since this company moved into this area , this site is littered with terrible stories from people who have regretted it ever more. Click on `Show all 374 Post Office broadband reviews`, to see all the stories people have posted.
You will find non existent technical support either by phone or registered letter, which they still don't answer, even when you send a copy to their Technical Director. The only way I managed to get out of my contract with them was to threaten to go to the small claims court to sue them for `non performance of contractual obligations`, they finally allowed to let me out of my contract without charges, but even then their accounts department tried to levy these charges on me and it took another 2 - 3 months argueing with them before I got rid of them.
Talk Talk are also apparently bad, I went with a major national British institution in the end, they are quite expensive, but they do what they say and provide technical support, so it`s worth it. I will not name them because people will comment on here that I`m an employee of theirs.
Advice to anyone considering Post Office, read all the pages on this site and all the comments before considering them, you will not do it, or you will regret it. -
I am in the process of switching to Post Office from Talktalk after receiving deceitful marketing calls trying to con me into siging up for another 24 months and then they were rude when I said no thanks. Had a nightmare trying to leave, lots of calls and emails to people who did not have a good grasp of English.
Rang round a few ISP's to see what they were like answering the phone etc and found the Post Office to be good so decided to give them a try. I am now waiting to get my new line installed (Talktalk don't tell you they rake over your line and you can't move without getting a new one installed at a great cost). Whilst waiting I needed to call PO customer services and they were brill, lass on phone sorted me out straight away and she was really nice and a good laugh.
I don't know what the service is like just yet, but will post again once everything is up and running.
Well done Post Office so far, the two staff I have dealt with so far were great. -
Actually, the Post Office, Royal Mail and Royal Mail Parcels are all the same firm that are run as seperate companies. Probably a tax-dodge. It shows when our postman delivers ALL Royal Mail parcels that are not insured or timed delivery.
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re ;john hurns comments ,i agree the bb customer service is rubbish but the post office would find it hard to "stick to what they do best delivering your post ..late " as the post office does not deliver mail that is done by royal mail !!
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Post Office information
Post Office links
Home Broadband Awards 2011
Post Office
- Reliability
- 86%
- Technical support
- 65%
- Customer service
- 64%
- Speed satisfaction
- 65%
- Would recommend
- 77%
- Overall rating
4 stars
Jan 2011
Data sourced for Broadband Genie by OnePoll
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