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Customer reviews

Show all 14 Redten Broadband reviews»

unhappy

by DISAPPOINTED REDTEN CUSTOMER (Soon to be ex-custom
at 17:35 on 21 Jun 2008

NOT RECOMMENDED AT ALL - APPALLING SUPPORT - CUSTOMER CARE = NIL POINT.

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unhappy

by jeff s
at 19:47 on 14 Apr 2008

avoid like the plague, they do not answer the phone the do not reply to emails or letters, no longer unlimited (capped at 15gb) and drops to below dial up speed if you go near the cap, cap is for both up and down loads. Report abuse
unhappy

by Bigswiss
at 14:39 on 27 Mar 2008

I swapped to Redten about 8 months ago, after placing the order and requesting to get the pc at the same time as they swap the connection, they then swapped my connection and it took 8 weeks to get the laptop! After this point not too bad until 2 weeks ago when the connection was cut off by BT for 1 week until they found a new supplier NJP services. My connection download speed is now 2Kb/s, slower than dial up and still can't get any contact from Redten to find out what is going on. God I wish I had stuck with Tiscali and bought a PC!!!! Report abuse
unhappy

by kd
at 11:53 on 8 Feb 2008

Placed my order on 14.12.07, and have been ringing once a week from Jan 11th to find out where my equipment is. Have been fobbed off (and lied to) on every occasion - "It's just been dispatched", "I'll send your router to you today" (was never dispatched) and so on. Have also emailed because you cannot speak to a manager, but got no reply. Today I finally managed to get through to customer service again, for my weekly chat, and after being put on hold a few times, was told, sorry, we can no longer fulfill your order. That was it, after over a month and a half.

This is a cowboy operation of the first order, and I advise you to avoid them like the plague. Report abuse

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