Sky Broadband Reviews
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  • unhappy

    by Dave at 13:38 on 16 Aug 2010Report abuse

    I have been with SKY for just over two years. My Broadband speed has now reached an all time low of 0.4mb. I recently took up the unlimited broadband package of up to 20mb, so 0.4mb is a real disappointment. I did ring SKY but after having to go through the script with the advisor who seemed anxious to find a reason to blame the fault on me, he finalkly agreed to sort the problem. My download speed jumped to an outstanding 2mb but it soon dropped down to where it is today. My recommendation to anyone thinking of getting broadband try another supplier.
  • unhappy

    by adam at 23:13 on 10 Aug 2010Report abuse

    been with sky at least a year was alright for 6 months the speed was down hill i did a speed test download was 0.80mb i was shocked and im not going to renew contract do not go with sky
  • unhappy

    by Mark Cuthbertson at 15:08 on 5 Aug 2010Report abuse

    Moved to Sky from VirginMedia because I couldn't stand their tragically incompetent customer service but if anything Sky are worse. At least with VM they pretended to care, sky's attitude seems to be that they are the ones being inconvenienced because of you calling. I joined Sky 10 weeks ago and am still waiting for the router, just pathetic.
  • unhappy

    by James Vickery at 20:34 on 24 Jul 2010Report abuse

    Sky has to be the worst when it comes to broadband. I have been told that i should be getting 8mb as i can see the exchange from my bedroom window but on average i run at between 0.4mb up to 2mb. I have called so many times to complain but constantly get fobbed off, even their call handlers admit that the broadband is rubbish. Unfortunately i am stuck with these now for a year but will be changing as soon as possible. I cannot stress enough how rubbish they are as providers and customers support, stay clear of these.
  • unhappy

    by Andy N at 15:19 on 16 Jul 2010Report abuse

    We have been with Sky for nearly two years now on a combined TV, phone & broadband package. The broadband has got steadily worse over the last few months. It was so bad that we thought that it must be the aging laptop at fault. The new one works better but only at certain times of the day.
    The support is rubbish. "Your call will be answered by a consultant in 19 mins" does little to help blood pressure! Then we go through the same old script which involves unplugging everything including the phone which cuts off the call... GREAT!!
    Have lost all patience now and am going to move. The only question is to who.
  • unhappy

    by Frank at 05:35 on 16 Jul 2010Report abuse

    2mb but running at .885kps did complain and got 1.313mbs
    dropped to .313kps. total waste of time and monies.
    initial £5 charge increased to £10 now £15 with a £5 discount
    SKY are con merchants
  • unhappy

    by John Doughty at 22:39 on 5 Jul 2010Report abuse

    I would not touch any deal from Sky with YOUR barge pole! I got suckered into taking it with my sky tv package, it is so slow as to be unuseable at peak hours and I would definitely recommend you steer clear of this if you want a good reliable service!
  • unhappy

    by Paula at 04:50 on 21 Jun 2010Report abuse

    Hi i joined with sky a month ago with the full package but the broadband is crap it keeps freezing and is useless. I have tried to get put through to customer relations i have emial them 5 times, phoned the sales team 5 times and have even posted a letter to them and i still can't get a proper answer. Honestly the worst company i have ever experienced.
  • unhappy

    by Adrienne at 01:15 on 13 Jun 2010Report abuse

    It is CRAP. I can't listen to anything on Itunes to see if I like it, load a youtube video, nothing. It was not like this before, so I can't figure out what on earth they are trying to achieve other than drive us away in droves.
    It is a joke.
  • happy

    by david at 18:26 on 11 Jun 2010Report abuse

    Sky broadband is one of the best, as now they have reduced the broadband Unlimited price to £7.50 (When taking Tv and phone) and Its a guaranteed speed, and there is no capping during peek times
  • unhappy

    by christina at 21:00 on 10 Jun 2010Report abuse

    we moved house and it took them over 2 months to get this sorted, they sent me 2 forms asking for feedback on 2 of the countless occasions that i spoke to them..i gave the honest feedback saying they were atrocious and did they think me paying for calls when they promised to call me back numerous times and never did was fair? it was an absolute ball ache from start to finish, not once have i had a response, an apology or anything...they just dont care, and if it wasnt for the fact that i am now tied in for another 12 months i would leave tomorrow, its slow and i have now been told i am over my useage when i have never watched or downloaded a film, music or anything so i have no idea how that came to be....and they cannot tell me either..what a shocker!!
  • unhappy

    by clm at 13:55 on 7 Jun 2010Report abuse

    Just been disconnect from my sky broadband and skytalk due to an error their end. After going through various departments for the last two hours have now been informed it will take 14 days to reconnect and I will need a new phone number.....!!!! My husbands works from home and the home number is also his business number, what is he supposed to do, no work for 14 days and reprint all his business papers. No one at sky seems to care, although they have taken the money for my broadband and sky phone up to the middle of next month. Extremely poor customer service.
  • neutral

    by Tony at 22:14 on 30 Apr 2010Report abuse

    i really hate the fact that you pay for high speed internet and get really good routers but they still have the nerve to limit your access at peek times so that you cant even load videos on youtube or download music on itunes or even keep a solid conection when playing online games. im ment to be getting 54.0 mbps but im really getting about 1 mbps, why the hell do they limit you to the point where you cant do anything. and what hurts the most is in my area i can only get sky broadband so i cant even change isp's
  • unhappy

    by Rob Weal at 10:00 on 26 Apr 2010Report abuse

    Been with Sky for last 4 years, service was ok (3mbps down/0.25 up) until I upgraded to unlimited. Speed dropped to 1/5/0.2 and they refused toeven look into it until I emailed them my account details. Switched toBT and get 11.2 down, 1.2 up no hassle and a wireless router that works
  • unhappy

    by Megha at 13:56 on 14 Apr 2010Report abuse

    didnt get broadband even after one month of placing an order. The communication within various department of Sky is miserably poor. Its never worth the time or money calling its customer support as they never have any solution.
  • unhappy

    by nlm at 17:56 on 6 Apr 2010Report abuse

    Sky Broadband Connect
    Just migrated from BT Option 2 to Sky Connect Broadband + HD TV + Talktime.
    Through put speeds are awful in the evenings when I use it most.
    Impossible to watch embedded video, Iplayer, etc.
    Too much lag in online gaming.
    Downloads take for ever.

    Wish I'd stayed with BT.
  • happy

    by julie-haworth@sky.com at 20:59 on 2 Mar 2010Report abuse

    I have been with Sky for the last 20 odd years, never had a problem with them, then over the last 6 months, BT & my old ISP (supanet) bills erupted like a volcano without any warning whatsoever, so I decided to change to the whole package from Sky, I have never looked back, they have saved me hundreds of £££££££££££££........Good quality.
  • happy

    by James Brown at 14:32 on 28 Nov 2009Report abuse

    HI people, iv been with sky broadband for the las 3years and im on the 10m package, and alwayz get 10.2 download speed no metter what time of the day...and 748kps upload and not 600kps as i was told i should get...Happy Days...
    p.s My local Exchange is Wapping-London
  • unhappy

    by Nigel Ayers at 23:33 on 27 Nov 2009Report abuse

    Help function is s**t! Sent an email to tech support 7days ago & still waiting for my corrupt account to be sorted.

    Tel staff also useless
  • unhappy

    by els at 16:42 on 24 Nov 2009Report abuse

    I've got the free service as I pay for my calls. It's dreadful and now considering moving to a new provider. Very slow, often no connection available. I am so angry every time I come off my PC, it drives me nuts!!
  • unhappy

    by Xaras at 21:41 on 19 Nov 2009 | registered | 2 postsReport abuse

    Just a quick addition to my last post after reading some of the earlier comments.

    My download speeds are under 0.5Mb during peak times, I understand that during peak times my speed will be slower, but 1/20th of what you are paying for is not acceptable any way you look at it.

    I live less than half a mile from the BT exchange - honestly i could throw a stone from my front door and just about hit it, at 2am on a saturday night I can get speeds of 6.5-7.5Mb so its nothing to do with line quality or distance from the exchange, sky tech support said themselves its down to BTs traffic shaping during peak times.

    The "UP TO" statement is fair enough but if I may use an analogy if I buy an 8 ounce steak I know that when cooked it will weigh less than advertised, but if it weighed 0.5 ounces when it was served to me I would deem that unacceptable. There are limits companies can stretch their advertising.

    What makes it even more sickening is that whilst BT are picking and chosing the speeds Sky broadband customers are getting I know people on BT broadband that are getting a more reasonable peak time speed of 3-4Mb whilst im on a measly 0.5Mb!. I am not unreasonable, I would have no issue with speeds on 3-4Mb during peak times - half the speed I am paying for seems more than accommodating on my part.
  • unhappy

    by Xaras at 21:21 on 19 Nov 2009 | registered | 2 postsReport abuse

    Sky broadband connect package is a joke. Their line is controlled by BT ( a fact they dont tell you when you sign up) during peak times BT lineshape your connection reducing your speeds considerably, I am currently hitting a download speed of 0.3Mb at 9pm on the 19th Nov 2009, despite telling the person in sales I predominately use braodband for online gaming and them assuring me this contract would be ideal. I always thought BT were skys major competitors - if I had know that it was BT that dictate the service Sky provides I would have been frightened well clear.

    When I phoned tech support they informed me that during peak times (between 5pm and 11pm the fastest download speed I can expect is around the 1Mb mark - despite me paying for 10Mb speed, they also told me that they were at the mercy of BT and could do nothing to help me.

    I tried to contact their Customer Relations team for which there is no telephone number you have to write them a letter or fax them (I only got the fax number after ringing around all the various sky departments trying to get a resolve - tech support, cancellations, sales). I faxed them on the 14th November and am still waiting for a response.

    A tech support team that are unable to help you with such a basic technical problem as slow connection speeds, a sales team that hides all the facts from you when conning you into a contract with them, a customer relation dept that you cannont contact or just plain dont want to relate to their customers and a service run by their major competitors - This is what you can expect when you sign up to Sky broadband.

    Such a shame because the couple of years I have subscribed to Sky TV I have had little problem .... lulled me into a false belief that Sky were actually a good choice. Steer well clear.
  • neutral

    by Liam at 00:40 on 17 Nov 2009Report abuse

    If you like gaming dont go anywhere near. Thing is joke and there customer service, well thats even worse. between 4 to 11pm, you be lucky if you get a faster download speed than your upload.

    Like i say, can not play new COD MW2,150 pings...

    seriously, i have been on a few isps, and the old 56k is better for gaming. Dont say i didnt warn you

    You really need to contact Infinity Ward about that as it's a problem with the game not your ISP, Ask them to Reduce you Net Delay as this should help.
  • unhappy

    by damian at 20:40 on 15 Nov 2009Report abuse

    If you like gaming dont go anywhere near. Thing is joke and there customer service, well thats even worse. between 4 to 11pm, you be lucky if you get a faster download speed than your upload.

    Like i say, can not play new COD MW2,150 pings...

    seriously, i have been on a few isps, and the old 56k is better for gaming. Dont say i didnt warn you.
  • happy

    by William Hill at 12:21 on 28 Oct 2009Report abuse

    Over the moon with my Sky broadband. 3 times faster than BT for a third of the price. The only regret I have is I should have gave BT the elbow a long time ago. I have also switched my phone service to Sky, again cheaper than BT.
  • unhappy

    by jonathan roberts at 15:38 on 12 Oct 2009Report abuse

    Well reading all these comments is all very well , but, i dont have a router yet!!!!.
    No I signed up in august, took them three weeks to put the tv in.
    The +box locks up freezes reboots or simply cuts out on live pause or recorded stuff.
    They asked me to delete all recordings and it would work.
    then i wanted a new provide phone line it took them till october 5th to arrange bt to come and fit the phone line saying broadband would be on the same day.
    No I had to call them, they promised it would be with me a day or so after , no luck there.
    I had no paperwork mailed with even my telephone number, i had to ring them up and ask what it would be.
    They claimed letters had been sent, none arrived, i had to call nother three times to get the tc's n c's letter about my phone, and the broadand service .
    They were full of excuses and appologies, Now I am a computer engineer, I setup routers so asked tobe given my username and password to access the dsl , they refused. despite my adsl signal coming on last wed (bt are quick) , I called thursday and was told router was being sent fri, to arrive sat, sat came no router, i called, they said it hadnt been sent a special team needed to ring me as they had issues (dont i know it), they gave me free movie channels to shut me up today no router , i had called this mornign to be told by sky the post office had got it yesterday at 7am, when i called the post office they told me sky hadnt even sent it till today and it will be several more days before the router arrives.
    Its cost me another months subscription to my current mobile system, which to be fair is supplied by three (who despite the common thing about indian call centres being rubbish are not -
    They are helpfull friendly and do their job!) I get 15mb a month and 3.6 mb download speed, the issue is i need more bandwith and allowance something they cant do hence going to sky.
    plus i wanted a landline phone , this being a new house bt wanted 160 quid to install a line sky did it cheap.
    But i have to agree with folk on here, dont touch sky with a bargepole. I tried to talk to a supervisor who was absolutley no use at all didnt even say sorry for the endless delays and poor service. she said she'd b*****k the guys who told me the info in the first place, i said why it isn't their fault!
  • unhappy

    by Dave at 00:44 on 27 Sep 2009Report abuse

    Broadband speed is much better than estimated but if you ever need to contact them - you will have problems! Whenever I have asked them to do anything it has been messed up. They regularly overcharge, then when challenged say it will be altered but it will come off the next bill. When the next bill arrives nothing has been done, when you phone again they say it will be sorted out in the next bill and so on. If I tried to complain via the web form 'cause they will not accept e-mails, I got acknowledgments but when I telephoned there was no record of my messages. I am told to send a written letter, so I do, but again it goes missing. Their customer service are very polite and always sound very logical but constantly contradict each other and have little ability to do anything. A toothless lemming, (A toothless tiger is too efficient for this lot). These are just a few of the problems in the last 10 months, I am not counting things like being disconnected for no reason (really!). I advise anyone thinking of joining Sky to think again - look at the customer ratings on various websites. If everyone went with the best, we would soon start getting better service.
  • happy

    by Míceál at 11:04 on 20 Sep 2009Report abuse

    I've just joined Sky broadband, and Sky Talk phone package and Sky telephone line rental.

    The total cost of all this is £26/month. Previously I was paying £17.58/month for Tesco 500kbps internet, £11.50/month for BT line rental and £25.00/month for Talk Talk phone package.

    As you can see I have halfed my costs but I'm quite worried by some of the feedback on this site. I think it's just pot luck as if you think Sky customer services (CS) are crap, try Talk Talk. I've even had a call from Talk Talk on a listed scam number trying to sell me different packages and when I reported it to Talk Talk they said IT WAS them calling officially!?!?!

    Talk Talk were abominable. Absolutely abominable!
  • happy

    by John smith at 14:55 on 18 Sep 2009Report abuse

    Hi, I am a current Sky broadband unlimited customer and all i can say is that their service is excellent.

    their "unlimited" package is truly unlimited with no fair use policy and speed restrictions and is ideal for the heavy user and gamer.

    was with Virgin media and after a few days was restricted to a quarter of my regular download speed and was so frustrated; why advertise "unlimited" broadband when you clearly do not have the means do provide the full service?
  • unhappy

    by Mike at 22:08 on 13 Sep 2009Report abuse

    been with sky since they started broadband - it was free at that time but i took £10 a month for faster speed xbox. now there asking for £15 month try and speak to them on the phone is impossible- you get sent all round the world. going to BT now a lot better.
 

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