Visit Supanet web site

Supanet broadband

About Supanet

Unfortunately, we don't have any further information on Supanet Broadband right now. Check out Broadband Genie's broadband deals comparison table for details of broadband packages, prices and offers from all the best ISPs.

If you're an existing Supanet Broadband customer, let us know what you think about their service by adding a review below.

Customer reviews

Show all 45 Supanet Broadband reviews»

unhappy

by Stu
at 19:42 on 12 Jan 2010

Started off OK, then came the price rise then a massive drop in speed. They must know how crap they are, any decent company would try and retain your custom when you tell them you're leaving - they made no effort.

I'd go easy on the staff though - they are probably just as embarassed to work for the company as I am for paying £16 for a 200k connection.

As far as cancellation fees go, I'd tell them to shove them (if I was still in the contract period). As far as I'm concerned, they have no right to charge cancellation fees if they can't provide the service in the first place.

I'm so happy I got my MAC code today.
If anyone else wants one, the number to call is: 0800 9158183 Report abuse
unhappy

by Ken Hawes
at 13:27 on 8 Jan 2010

I've been with supanet since early 2004.It was ok at first but recently I've been getting a speed drop in the evenings at just above dial up speed. As i'm paying for 8 mg I think this is unreasonable. Technical support are no use as they say it's down to traffic loads at that time but this is the time when I need it for Skype etc.I'm looking to change my provider when my contract expires. Report abuse
neutral

by jock
at 18:06 on 14 Dec 2009

supercrap more like. so slow you can't run a speed check. and that's when it's "working". rude. MAC code? it's in the post... AVOID Report abuse
unhappy

by Julie
at 21:11 on 4 Sep 2009

I totally agree with Chris, Supanet are the biggest load of c**p going, thank heavens I changed my ISP. They are biting their nose off to spite their face, I really do hope they do go bankrupt, the sooner the better. I was happy with them till the massive increase, they blame BT & Ofcom, so if that's the case, how come other servers haven't increased their prices. Report abuse

Add a review

Post a reply to this thread

 

 

Please describe your emotions in making this comment:


Powered by reCAPTCHA

Unless you are a verified user, comments will be moderated before they appear. Comments submitted entirely in capital letters, containing advertising or excessive swearing will be rejected; please try to be polite. The best comments are relevant, factual and balanced; think about all aspects of the package, such as speed, connection quality and customer service. We reserve the right to edit comments.