please please please do not use talk talk if you value your sanity,speed dropped from at least 4.5mbps to 0.05mbps fobbed off with pathetic solutions.My take is that they are sacrificing lower paying customers ie prioritising.Currently trying to claim money back from non provided service, avoid at all costs.
TalkTalk broadband Reviews
-
-
please please please do not use talk talk if you value your sanity,speed dropped from at least 4.5mbps to 0.05mbps fobbed off with pathetic solutions.My take is that they are sacrificing lower paying customers ie prioritising.Currently trying to claim money back from non provided service, avoid at all costs.
-
please please please do not use talk talk if you value your sanity,speed dropped from at least 4.5mbps to 0.05mbps fobbed off with pathetic solutions.My take is that they are sacrificing lower paying customers ie prioritising.Currently trying to claim money back from non provided service, avoid at all costs.
-
like most people on here i have allso been caught i was with pipex and reasonably content untill i got my first bill from talk talk which was the first i knew that they had bought out pipex they have started charging for calls which were previously free on my pipex contract internet speeds are now slower than the old 56k service how do these companies get away with these sort of takeovers which allow them to alter youre terms of service with no prior notification because on there previous track record i would certainly of cancelled my account i will be switching provider asap dont ever even consider signing up to these sharks
-
I have to say that after complaining hard I have had a settled broadband signal for some time now. I check speed regularly as I do download high res images from my computer to my website a lot. All I ask from TalkTalk is that I get what I pay for. I ask no more than that. Since my previous posts it has been fine, but that's not to say it will always be. I have come to the conclusion that all IP services are pretty much alike and there needs to be some industry watchdog keeping an eye on them. Trading Standards need to toughen up a bit and start fining IPs heavily if they fail to deliver.
-
Took out the talktalk essentials package with *boost*for anytime calls, (my area cant receive plus)my phone went active on December 5th. broadband on December 13th, since that time I have had serious issues with the broadband, no connection most days and when we do get online its slow,I rang them this weekend(Jan 11th) and they guy took me through the usual rubbish(clear cookies etc) told me to change my channel number etc. and then said not to dowload anything for 48 hours, he also said we should connect using ethernet cable thats difficult as my main line is not feasible with a desktop set up. but we changed and tried it anyway, no change, and i havent been able to use laptop at all! i was told to do a speedtest 3 times a day for 48 hours, highest download speed? 0.91mbps. so much for high speed, so far as im concerned talktalk are breaking the contract of 12 months. I will be leaving!
-
Cheap, shocking technical service knowledge.
Lost internet connection ISP end. phoned customer service. 'overseas' helper didn't have a clue, reading off a trouble shooter list. Claimed my router was incompatable (the one thats been working fine for years). Told me to get a Talk Talk branded one before they could offer anymore support. Internet resumes after 1.5 weeks of own accord (engineering works finished or something). Emailed to complain about service (lack of customer/internet service)compensation. Gave me £3 as they only calculated the time since I emailed them to complain, and not since I phoned/or actual time of loss of service. -
Are there any positive reviews for Talk Talk?? !! I moved from SKY as SKY's download rate was rubbish and kept disconnecting. Talk Talk I can't fault, with one exception and that is the router they supply...This Wireless N router looks like it was made by a 6 year old boy with Lego..it is diabolical. It keeps crashing and when people on here keep getting disconnected they may wish to look at their router rather than the service. I changed it for a bought one and just set it up using the username and password Talk Talk give you. It now works without fault, and of course does not 'talk' to Talk Talk services or have them hack into your router whilst you are asleep! Believe me, SKY were the worst, and when I saw that talk talk did not offer me the online offer two months into the contract I called them and they were more than helpful and gave me the discount there and then. All in all, I am happy but will probably change after the 12 months if only to keep the providers on their toes..I would like a provider that gives me a static IP so will be hunting in July 2012..
-
I was with Bulldog but than Bulldog joined TalkTalk and problems started.
My phone line hasn't been working for the past 3 weeks. I called TalkTalk on 20 occasions on my mobile (bill over £30 already - that's more than my monthly bill with TalkTalk). First they told me that there was no case reporting my phone line being down. Then they said that because I hadn't answered my mobile on two occasions when their engineer called, they closed the case. I couldn't believe it. One would think that the case should be closed when the phone line is up and running and not when one didn't answer the call from the engineer especially when all the information should have been passed to him/her but apparently not with TalkTalk. Anyway they reopened the case and I was told that the phone line would be fixed within 24 hours. That was on Friday. Today is Wednesday and I still can't use my phone. Again someone from TalkTalk called me and left me a voicemail which I couldn't understand (as previously). I tried to call them and ask them why the engineer was calling me instead of fixing the phone line but I was disconnected. I have already tried four times today and I am on the brink of quitting. I decided to change the provider anyway.
Ps. The TalkTalk customer service is awful. It seems sometimes that the lack of understanding is on both sides (and the language barrier isn't the only reason). When I complained about one rude operator I was told to be more understanding as there were ''a lot of angry and unhappy customers calling and shouting at us''. Well, I can understand that -
Awful service. I have been passed around from customer services to technical support and back for the past week. I finally got an appointment for an engineer to come today between 8 and 1. So I took a day off work and sat around and waited and he did not show. When I called in to complain they offered me another appointment - but could not give me a more specific time nor the engineer's phone number so that I would not waste another day waiting!!! They are very quick to tell you that you will be charged for a missed appointment - but offer no compensation for a day wasted waiting for their engineers. Now I am going to try to break a contract I took on a week ago!
-
never ever go with talktalk,i was with them for a period of time not very happy but stuck with them.they offered me a sim card free for the first month with free minits&texts for ten£ mnthy after 8 weeks they said i owed them £80 i called them and canceled this but with a lot of bother they missold a product which i told them one word bothred an other ,so i canceled my phone 7 broadband my contract was for 1 year i was with them for nearly 2,now they are getting debt agencies to hound me for over £150 il go to court before i give in to this daylight robbery im now with 02 and they couldnt be more helpfull
-
With the connection and speed (lack of) problems and often poor ping rates, and the usual fobbing off to a help-line in India to test (yet again) yr adsl cable and router - when you know the problems a few hops down the line using pingplotter, I wouldn't bother. I actually can't imagine a worse ISP than Talk-Talk, anyone worse than this would be running their net from plastic cups connected with string. Avoid like the plague.
-
I'm a prat i pay £17-30 a month to AOL.When i ring AOL for my MAC CODE i find out I'm with TALK TALK.Dont leave us they say we will give you a deal.Why ? i ask did you not offer me it before.Well all the while your paying £17-30 we are coining it but as you've now found out we gotta deal for you. i think your havin a laugh , dont you just love dishonest companies
-
DO NOT sign up to TALK TALK. Their broadband is anything but. IT SUCKS. Last night it took nearly 2.5 hours to stream a 45 minute Channel 4 programme. I complained and was told they could fix it and if not I could leave them without paying penalties (over £100). The service didn't improve. I've jumped through every hoop they asked me to jump through (change phone sockets; change channels etc). And when I asked to leave as they promised they say: NO CHANCE UNLESS YOU PAY UP. BE WARNED. THESE GUYS DO NOT KEEP THEIR PROMISES. THE SO CALLED SERVICE SUCKS. There's a reason why it's so cheap.
-
Talk Talk are truly awful. I was a happy Tiscali customer until the TT take over. Since then download speeds have dropped to under a third of what Tiscali achieved, and all sorts of new costs and price hikes have been introduced. They will hook you in with an offer and then jack the price up later, whilst delivering lamentable speed and service.
-
TalkTalk is a disaster - I get a stronger signal from my neighbours down the road than from my pathetic DLink router situated 2 metres away. Customer service? Ha ha.
-
stay clear - was a happy tiscali customer, TT took over and service became sluggish, then fault ridden. Help service is designed to wear you down, and they cant help you when you get through.
Good at billing though. -
Stay away from talk talk if you wish to keep your sanity!
i think the longest connection i had lasted 24 minutes..and i live less than a quarter of a mile from the belfast exchange.
avoid talk talk at all costs. -
We are not happy with talk talk often loose connection and very sluggish performance
-
BE AWARE GUYS!! BELIEVE ME, YOU DO NOT WANT TO BE TIED UP WITH THESE UNHELPFUL IDIOTS. I had an account with tiscali and I was very happy with them for years and then they were taken over by Talktalk. TalkTalk then took over my account with existing contract. Over the years and behind my back and without my knowledge they have altered my contract and have left me in a state where I cannot move to another provider. This is how the scam goes...
They will change your package from one to another without telling you. Mine was changed from "Pro" to "Plus" and I was not told about it. Once they have taken you to a tarriff that suits them they will quitely change your account to an MPS (or LLU)
account where they takeover your account from BT (aparently they can do this without your consent on your behalf!!) . What this means is you are trapped!! Believe me , the only option left to you is to change your phone number that you had for years..unless ofcourse you have tons of money to first go back to BT on a long contract and then change the provider. No provider (except BT or Virgin I think) can take over your lines!!
Once you are trapped they will change the terms on their web site (and they will never give you a copy of your old terms ever again!!!)
They also changed the my terms (mid contract!!!) and I am automatically bound by their new terms (Is there a law in this country ?).
They will then start charging you their real tarriff for which they have setup all this scam. Remember they will not tell you about the new higher tarriff till you catch them in the act. I caught them after a year or so. Then starts a long trail of tricks and lies and deceit.
As part of their detailed planned scam they have setup a call centre in India. The call centre employees have been well trained to either play stupid, lay low or lie blatantly, but if you are persistent enough then they will try to pass your call to another department , which eventually will drop your call...
After months of persistent pestering they transffered my case to CEO's team. Please do not be fooled by the name "CEO's team". This isn't a team to take your case on any priority. This is a team whose declared turn around time is 7 to 24 days. And when they came back to me eventually, instead of trying to get straight with me and tell me the truth, they tried their luck with the same lies that I had seen their call centre through.
CEO's team eventually admitted ALL their sins!! And told me the truth that they DO NOT HAVE AN AGREEMENT WITH BT and/or other ISP's whereby my account can be taken over by other ISPs. Lets say this again ,
THERE IS AN AGREEMENT WHERE THEY CAN TAKE YOUR ACCOUNT FROM BT BUT THERE IS NO AGREEMENT TO RETURN IT BACK TO BT.. and hence you are trapped.
Although they did accept all their sins , they did not do anything about it and offered my £50 (believe me they said this.."for messing me about with lies..."). This £50, even though they have been charging me a higher tarriff without my knowledge (word stealing comes to mind!!) for over a year and the fact that I am left with no choice but to change my phone number or go back to BT on a a long contract for a much higher price then £50... -
I changed from BT and got nothing. No phone or e-mail Talk Talk left me speechless. With no phone, I had to use snail-mail and every letter I got back told me to PHONE them and explain the problem!!!! After a week, oh joy...a letter from them...aah, it was a bill for £119.
I got my MP involved, and went back to BT, cancelling within the 30 days, and they withdrew the bill, and I'm back on BT. BT try your patience, but at least they give you a service, and the technical help line is ace. -
.Cant wait till my contract runs out to change suppliers
Worst customer service ever.
i have problem with my land line and cant receive any incoming calls
after flnally getting through to someone i was asked to remove cover from phone socket
To see if it was faulted.
I thought they were having a laugh but no they were serious
My husband had to find a screw to remove cover and told them all he could see was three wires as he isnt an engineer and was a pensioner
answer was i will check line and get back to you on your mobile.
which she did to tell us we had a fault on the line and to give us anumber to ring for an engineer to call
i asked her if i was talking to talk talk and if i was shouldnt they be contacting an engineer as this was costing me money on my mobile.
got no t no joy from her.
so rang the number she gave and guess what spoke to another person who also said they would check the line and would get back which they did after about ten minutes to tell me there was a fault on the line . i just couldnt believe this.
i told him the service was terrible dont know if he could understand me as it was difficult understanding him'
however he said an engineer would be out in the next forty eight hours and would keep me up to date which they havnt
so at moment i have been left without phone for four days and dont seem to be getting any further on.
not happy at all with this provider
-
I recently transferred from BT to Talk Talk, having been offered an attractive deal (Talk Talk Essentials). Immediately, my bandwith reduced to an average of 0.9mbps, and often as low as 0.3mbps. I am no longer able to stream standard resolution iPlayer, and sometimes the bandwidth is insufficient to stream 128kbps radio. Talk Talk technical help subsequently identified that (unsurprisingly) I am 6.1km from the exchange and that clients more than 3.5km from the exchange will never achieve speeds in excess of 1.5mbps unless linked via a fibre-optic connection (at an extra premium). The Talk Talk literature describes speeds of up to 24mbps, although clearly this is not achievable in my area. Despite committing to a 12-month contract, I am terminating my Talk Talk account because the product has been mis-sold. Specifically, they should have advised me at the point of sale that high-speed broadband was not available to me within the advertised deal. Very disappointed, and potentially a complaint to the ASA.
-
As current PIPEX customer I received welcome letter from Talk Talk saying they are switching pipex accounts onto the Talk Talk billing system... sounds ok.... some nice blurb regarding new benefits of talk talk all over first page... purpose only becomes clear half way down second page.... your package name will change and oh as an aside will nearly double in price!!!!! Nice company OFCOM here I come.
-
why they bother having customer service on thier website i have no idea. my phone was down for 9 days last year, and has again been out since friday last week. we are just cut off when attempting to speak to someone on a mobile. thier service is non existent. cant wait to get off it in april
-
Have been with "Tiscali" since the beginning. Providing all is fine then there is no problem. However once a fault occurs the problem is never theirs - according to Talk Talk service engineers its either your router or parking your car on your drive stops the broadband from working. Six times a service engineer was suppose to call at my house to check the line and gues what - the poor man got lost each time. They are with out doubt, in my opinion, the worse broadband company for fixing faults. If you do sign up with them - then get a back up broadband because if Talk Talk goes down you may be without broadband for weeks and weeks and weeks and weeks - and oh they still want you to pay for the full service!! Avoid!
-
TalkTalk are the absolute worst company I've had to deal with in the last 40 years. When it all works, it's fine......but if you have a problem that needs fixing.......that's when you realise just how bad they are. For anyone who's considering moving to TalkTalk, forget it. Pay the extra £5/£10/£20/£30 per month.......it'll be worth it in the end. At least you will have retained your sanity after banging your head against their customer 'service' brick wall for 7 weeks to get your problems fixed (and another 6 weeks to get the refunds that they incorrectly charged you for!). I read recently that TalkTalk receive more complaints than any other Internet Service Provider.....and do they care? I don't think so!
-
Just DON'T sign up with TalkTalk !!! I was with Tiscali for years, happily, and I feared that when TalkTalk bought them out, it would not be an improvement. Sadly, this proved correct. I am stuck with Emails intermittently just not being received into my EMail account, and with them prevaricating and basically lying, trying to convince me that it is my web-server causing the problem. I've done all the tests myself, so I know - I routed all mail to go to my GMail account as well, so I can compare ...They are just awful. As soon as I can find an alternative I will quit them.
-
Ive been with them since they were called "Tiscali" the service is none existant unless you can learn urdhu as call centres are in Pakistan, no one ever gets back to you if you make a complaint and to cap it all I have been charged for service which by their own technical staffs admission they could never give me! Any sign of a refund or apology NO and er NO. They take your money and thats about the only thing they do well. AVOID at all costs sign up with them at your peril!
-
Been with talk talk for only 2 month and It has beem the worst service u could think of customer service is poor and the internet conection is the same... Im always getting disconnected from the internet wireless almost never work... And when I call they never seem to want to help... The billing is s**t only getting 40gb a month and getting charge 129 for the two month I have beem with them its awful for that amount its a bloody rip off... I want to leave but the excess charges will be out of this world...i cannot afford this at all as a student plus a I get charge for myphone which is ment to be free... Wtf..c absolute rubbish.. Dont do it I want to leave.. Am being force to pay for somehing I hate...
Add a review
TalkTalk information
TalkTalk links
- Need help choosing? 0800 049 7866
- TalkTalk online support
- Looking for TalkTalk Business broadband?
- Looking for TalkTalk mobile broadband?
- Visit TalkTalk website
Home Broadband Awards 2011
TalkTalk
- Reliability
- 68%
- Technical support
- 42%
- Customer service
- 48%
- Speed satisfaction
- 60%
- Would recommend
- 61%
- Overall rating
3 stars
Jan 2011
Data sourced for Broadband Genie by OnePoll
TalkTalk news stories
-
TalkTalk welcomes back customers with new parent-friendly internet features
08 February 2012 Things appear to be looking up for TalkTalk, the ISP that got a bad rap for poor customer service and was duly fined millions of pounds as a result. During the last twelve months or so, TalkTalk Read more >
-
More TalkTalk problems as it falls foul of Advertising Standards Authority
04 January 2012 After a tough 2011 for TalkTalk, the UK’s third biggest home broadband supplier has started 2012 by getting its wrist slapped by the ASA for its recent TV ad campaign: a case brought by rival and Read more >
-
TalkTalk takes a hit to the tune of £3 million for sending out wrong bills
19 August 2011 Internet service provider TalkTalk has been rapped across the knuckles by communications watchdog Ofcom and given a fine of £3 million after sending bills to customers for services they hadn’t even Read more >
Featured Broadband Providers
- 221AOL broadband
- 49BE broadband
- 251BT broadband
- 15BT Business broadband
- 64DST broadband
- 29Eclipse broadband
- 4Eclipse Business broadband
- 126O2 broadband
- 277Orange broadband
- 170PlusNet broadband
- 1Plusnet Business broadband
- 401Post Office broadband
- 7Primus broadband
- 271Sky broadband
- 67Talk Talk Business broadband
- 302TalkTalk broadband
- 43Tesco broadband
- 771Virgin broadband
- 45XLN Telecom broadband
- 21Zen Internet broadband
Popular searches
- home broadband
- cheap broadband
- broadband
- broadband uk
- broadband comparison
- broadband in london
- compare broadband
