Wish I'd seen these comments before signing up with talktalk for broadband/landline. We're 10 days over our 'Go Live' date now and no sign of a solution. Feeling hot under the collar to say that least.
TalkTalk broadband Reviews
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Everyone i know that has had or has talktalk hates it with a vengance for almost every reason mentionable. It is now my serious opinion after making many complaints to no avail, receiving the only response thate i should upgrade to fibre optic for extra money, yes in your dreams i will, just give me what i was promised and compensation for not doing so. I digress,,back to my serious opinion, talktalk should be prevented from selling any new service to new customers, be forced to invest money in staff for improvement rather than staff to hound for business, untill a survey carried out on existing customers proves at least 85% satisfaction for what is being paid for. Honestly i speak to many many people from different walks and have heard nothing but bad, not one good word.
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Report abuseI always like to give a company the benefit of the doubt. In TalkTalk's case, they simply did not provide a suitable nor sustainable broadband service from October 2011 to April 2013. Nevertheless, I stuck with them, and its intermissions, and then, magically in January 2013, they provided a reasonable uptime/response for (oh) two to three weeks, mostly during the all important sign-ups after Christmas. Then as soon as I paid up a year for my line rental, within 2 days, it was back to the 'same, same' - a record being resetting the router over 63 times in a day, no broadband even at 12:30am, uptime spanning a huge 6 or 7 minutes, (yes, that long, really!!) and could be counted on to last as little as three seconds. 'Hmm,' I thought. 'My neighbours (who aren't with TalkTalk) have marvellous uptime, and you can't hear any howls coming through the walls moaning about the terrible broadband is. I know, change providers,' says I. It took 3 hard hours of intermittent broadband service (with accompanying howls) and 7 attempts, but I actually managed it. The motto of the story? You too can change your broardband provider from TalkTalk to something more useful with another broadband provider with a better track record than that with a little determination and effort to get it done. Go on... have a go!! I know that red light is really bothersome, but hang in there, it can be done.
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Report abuseThe service I get is actually quite reasonable, touch wood. The problems come if I ever ring them with a question or a problem of any kind. No one who answers the phone can actually answer a question, though they are very good at launching into a sales pitch. The ignorance of the call handlers is incredible. Calls take ages and you get passed between people all saying different things and none of them knowing the answers. If something major did go wrong, I have absolutely no confidence that anyone, could or would do anything about it. I've had enough.
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Lauindo., Do not give up, cancel your contract, they have broken it by not providing a service that is . FIT FOR PERPOSE As you complained and tried to cancel at the very beginning of contract,they can threaten all they like ,but can do no more.
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TalkTalk is the worst company I ever come across! I have requested a line last month and, since day one, I do not have broadband. I have called them on the first day to be informed that they cannot perform basic diagnostics without a phone!!!
When I finally got a phone, I have called them and they made me make all kind of useless test like, connect the phone, power off and on the modem, and open the master socket!!!! And concluded they cannot do anything but could not send a technician due to unavailability. This is amazing, I am still waiting for them to contact me.
When I tried to cancel the contract they told me I would have to pay for the full contract but could not solve my problem. I am still waiting for them to fix my problem but it seems I have to give up, lose my money and switch to a real provider! -
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I am beyond myself, this company is rubbish, call handlers unprofessional and each one gives a different piece of advice. For two months I have not had broadband and noone knows why, one staffbtold me i could not use iPad because it would not work with talktalk broadband! One call handler changed my package and added freeview TV telling me i had to have talktalk tv if i want to be connected to internet-call handler called FOZIA. I hate this company they madenme so upset they do not want to cancel my contract and they do not provide me with broadband but the charge me every month. I am thinking about taking civil action against them. Unprofessional disappointing disguisting service!!!!!!
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Talk talk can only provide me with 8mbs on my broadband,so what is the point staying with them. Its a naff system with a rubbish customer service235
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We`ve have not had a problem just phoneline but engineer come out in 48 hrs! by twitter and telephone fault webpage!!!
I prefer Talktalk because i had family in germany and new zealand!!!
it was best way then bt charge that time!!! -
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We have been with TalkTalk for the past 18 months (bundled phone and broadband package). The service is cheap (although line rental is extra) so I wasn't expecting five star service, but the company has fallen way below even the minimum expectations of a provider. We have experienced continual dropping of our broadband connection, which is extremely frustrating. Modern life results in many different items needing to access the network (phones, laptops, printers, etc) and we experienced problems with individual connections shutting down on a regular basis. A colleague of mine (who is a bit of an expert on Wi-Fi) told me that the router provided by TalkTalk was extremely cheap and would only allow three appliances to connect at any one time - this matches our experience.
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To describe TalkTalk customer service as appalling is an understatement. On the rare occasion you can understand who you are talking to the impression given is that your call is not remotely important - and neither is the problem you are calling about. I have contacted them regularly to complain about dropped connections, and they simply weren't interested, although they would (after a bit of cajoling) run a test on the line to reinstate the connection. During these complaints I was told it was a problem with the BT line, not our router, although I never experienced similar problems with our previous provider O2.
Finally I have had enough and signed up with BT. During the interim period I had to ring TalkTalk to rectify another dropped broadband connection and - low and behold - they told me with surprise 'oh you have been experiencing dropped connections, let us sort this out for you'. I explained that this was the first time that they had ever shown any interest in this, and that previously it had been denied that this was a TalkTalk problem. A cynical person might assume they were trying to retain my business! The attempt to retain me as a customer became aggressive, with even the technical department then offering six months free broadband and then (to cap it all) telling me that my router was inadequate and they could provide a much more sophisticated one which would cope with multiple connections - this after months of TalkTalk denying there was any problem with the original router they supplied. Needless to say I have told them I am still switching, as this type of behaviour just confirms my decision is correct. -
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Have had TT broadband since 2007 when I added "free evening & weekend calls" to my telephone contract, and got it thrown in free (I had already been a TT telephone customer for three or four years, and very pleased with them). The broadband was initially so awful (because of poor default settings on the Huawei router) that I continued with Telewest cable broadband. It became respectable a year or two later when I found a script on the TT member's forum that fixed all the bad settings on the router. Still didn't drop Telewest, but after Virgin Media took over Telewest, the service dropped (I had a month, on one occasion, with no VM broadband, so I strapped the LAN from my TT router into the second WAN port of my Draytek router, to give a backup service when VM dropped out. Though VM was giving about 8 Mbits/sec at best (advertised 10), and TT only about 4 to 5 Mbits/s, the VM cable service continued to drop out regularly, and wasted about 50 hours in 2011 chasing them up about it. At the same time, I noticed from the Draytek log that more than half my traffic was going via the TalkTalk ADSL router so in March 2012, ditched my £25/month contract with VM. All was well until I decided to extend my TT service to vDSL (or fibre optic as they prefer to call it). Though I was promised 39 Mbits/sec, it delivered, on average, about 10 - 12, but was hugely erratic, varying mostly between about 3 and 25 Mbits/sec and occasionally dropping off altogether for about half an hour (this after the mandatory 10 days for the service to self-tune). I called up to complain, but when they asked me to run a speed test at that moment using the TalkTalk speed test (I usually use Broadbandspeedchecker), it registered 20 to 25 Mbits/sec for the mandatory 3 speed runs, so the problem got shelved until I could provide evidence. In the third week of January, it decreased to an average of 3 to 4 Mbits/sec, which is slower than I used to get on ADSL. I was on holiday at the time, but when I got back, reported it to TT on 28th January. They decided it was a BT modem problem and made an appointment for 4th February for a BT engineer to call. On 4th February, a TalkTalk engineer appeared with a new Huawei router in his hand, expecting to just swap the router. I showed him the speed test with my laptop directly connected to the modem, and offered to repeat it with either my Draytek, or the old TT router, or if he wanted, the new one. This convinced him that it was a BT issue and he departed with the new router, and re-registered the fault call (they had somehow closed it). Since then, TT have consumed about 30 hours of my time going round in circles like Groundhog Day. On 22nd February, they closed the fault call, without having fixed it. Wondered why they had gone quiet on me, and rang again on Monday 25th February, ran 6 speed tests directly on their system, showing an average of 3.7 Mbits/sec, and appealed to them to "escalate" it. Poor guy in India said he had no way of doing that, it would have to be the engineering department that did, but after about 45 minutes, mostly on hold, I was promised an engineer out on Thursday 28th January. Unfortunately, it is a TT engineer, so I doubt anything will come of it. Since I am getting only a tenth of the service they promise (quite apart from the enormous hassle), I don't see why I should pay them more than a tenth of the fibre premium (or actually, perhaps none at all, since I was previously getting a better ADSL service without paying the premium). To put it mildly, I cannot recommend TalkTalk broadband.
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f the dept collectors cannot show you a court order report them to the police for harrisment,then collect you facts and take talktalk to the small claims court for all your expencess changing providers and all other cost, Contact your local tradeing standards office or cab ,yhey will put you right.
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signed up to talk talk at £21.75 per month for unlimited calls and broadband up to a limit which i cant remember. in the first month, websites i'd previously viewed would flip up out the blue, when writing an email it would suddenly disappear, i couldn't watch programmes on the iplayers for BBC, CH4 or ITV. it was useless. complaining on the phone got me nowhere... apart from around the world of their every dept, i spoke to workers who did nothing to help in india, the philipines, south africa and england. i missed paying my first direct debit payment so phoned them to say, sorry, a bloop has occurred with my bank but take it now, the money's there. we agreed two payments would be made instead on the second month... but they took nothing. and in the third month despite phone calls they didn't take a payment then either. so it looked like i wasn't willing to pay at all. despite continuing to phone around the world and being referrred from one dept to another, i never got the broadband problem sorted out or the financial one. i was desperately upset so eventually asked them to disconnect me by the end of september. however, a kind soul said they would indeed get a manager to call me as i'd been asking for for months. i told them to cancel my request to end my contract since all seemed about to be fixed. but even the manager's promises of sorting the problem out failed. and i was cut off from my service. now some months later i have debt collectors at my door demanding more than a hundred pounds which i dont owe them, for a service i never received and a heap of unprofessionalism. i am beat... i just don't know how to get rid of Talktalk. i wish i had never heard of them. i've now met a few people who've complained of the same happening to them. the minute i mentioned i'd no broadband at home and what a hassle it was due to Talktalk's behaviour, they sprang into words of fury about them. so it just goes to show.... you really should AVOID THIS INCOMPETENT AROGANT RIP OFF COMPANY, TALKTALK. at all costs. you're better off having no broadband than knowing them.
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suggest cancell standing ordwe at bank asap. THE bank must do it if requested by you,under new eec regs, the only good thing they have done.
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i am disgusted with talk talk, i called on 16 occations to complain about the service as i was not getting the deal i signed up for, instead of looking into it they canceld my account and charged me £260 for the privellage ,which i wont be paying and would advise anyone to do the same
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Rang up Talk Talk to enquire about switching, all good, until I let them know I was only enquiring on best prices and was not willing to sign up on the day as I was going to ring other providers. At this point they got quite aggressive and irritable and swiftly lost any chance of potential business (even though they were marginally cheaper). If this is the attitude of sales staff, hate to think what they would be like if something went wrong.
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Terrible customer services-often need to phone them as have had a LOT of problems and just get passed from person to person who just follow scripts and have very little knowledge when dealing with broadband.
Also the phone line is often extremely crackly and there are days the broadband connection constantly drops and as a result low speeds during these times-sometimes even as slow as 'dial up' speeds. No consistency. Very frustrating.
NOT recommended, am changing ISP as soon as possible. -
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Having been a Tiscali customer for many years we were transferred to TalkTalk. In October we enquired about the Essentials Tarriff and were informed that we were eligible for this product but if we transferred we were unable to return to our original tariff. We agreed to transfer to the Essentials tariff. However, when we recieved our next invoice we realised something was incorrect as we were charged far more than our original package. When we called we were informed that we are not in an area that can receive the Essentials bundle and so we were missold the product. We are now being charged for the Essentials tariff and in addition we are also being charged for a far more expensive Broadband package. We have written four times to Customer Services without any response and are now days away from going to OFCOM. We would definitely not recommend TalkTalk.
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Anyone who signs up with this load of shambles should check their contract. If you wish to cancel you are more than entitled to do so within 14 days without paying a penny if you have not been connected on your go live date as it is a breech of contract. They give you a date to go live so you have a service from that date. If you have already set up payment details, Cancel them immediately. Write to them, Email them and call them to cancel. If like me after the contract time has run out and you want to leave., Cancel in the same way. They will try and persuade you to stay. Do not fall for it. They do not take off the tag on your line you have to have it taken off and pay the new supplier for it to be done. Contact your MP and Ofcom and Oftel, if you continue to receive problems with them. If this does not work then contact National Press and blow the story out to the public big time as i am doing at the moment. You will recieve a response from them in your favor and should not hear from them again. THEY ARE THE BIGGEST LOAD OF BO***CKS I HAVE EVER COME ACROSS. THEY COULD NOT EVEN THROW A P*SS UP IN A BREWERY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Very angry with talktalk, started a new contract in July was told by customer agent in Philippines that its 6 months half price, contract for 12 months. So signed up. When paperwork came it said 18 months contract, no mention of any half price. Rang them 3 times in july and was told yes it was only 12 month contract, printing error just ignore. Called a week ago after bill did not reflect any half prices on it, only to be told its an 18 month contract and there was never a half price package. I wonder how a company can get away with lying to their customers. Apparently no record of any such conversation anywhere. Its seems to me that once a company gets too big they they can afford their lawyers and get away with these cheap tricks. The broadband speed is appalling and the attitude of technical support is that you are getting it for free, so what do you expect. I was asked to check speed at different times including 3am in the morning, apparebtly peak times are anywhere between 5am and 2am next day and can expect slower speeds during this period. Recently also received an email to say that they were upgrading my package to unlimited broadband and that my line rental would hence increase. How can they change my package without my permission. I wonder why OFCOM or the govt. sits back and does nothing, clearly they must be getting several complains.
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one thing is certain as far as ISPs are concerned none of them can be trusted to give you the service or back up when things go wrong shameful really why do we have to put up with a nonsense service from these money grabbers.
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Cancell your contract by phone email and writeing, cancell your standing order at bank. YOUR BANK MUST DO THIS BY LAW, DONT LET THEM TELL YOUR ANYTHING DIFFERANT.
They have broken there contract, you can sue in small claims court for loss of earnings and distress. -
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Can anyone help me? I was supposed to be connected to talk talk yesterday. As yet I am still not connected. After speaking to 12 different people, with 11 of them having a seriously bad attitude, the total time spent on calls was over 6 hours, they have resolved nothing. They would like me to take another day off work in order for an engineer to come out... . I did everything they asked me to do ... except take a screwdriver to my telephone point - im in a brand new flat, an engineer has checked the line its fine). There was no amount of compensation that would make me want to stay with them .. i was offered 3 mths free line rental after spending 2 days on phone and expected 2 days off work), with no guarantee they would not charge me for an engineer, but if they did, I could ask for a refund or dispute my bill. I cant think of any company I would rather not speak to than this, the thought of trying to get a bill sorted does not bear thinking about with this mob. They have no respect for your time, nor you view. Talk talk wanted me to agree to terms and conditions to DISCONNECT my service of which I refused to agree since I have never been connected, also Im sure this would mean this would change my rights to cancel the service with no charge. This was the only choice they gave me.. As it stands just now, I'm in stale-mate situation. I've checked with citizens advice online and I think I may have a case to recind the contract, does Anyone know much about this? I livew in Scotland. And just to say to anyone who is thinking of joiing Talk Talk... they are so sneaky, they have all their bases covered to protect themselves and charge you regardless if its your fault. Be very wary of the sales departments charm. I specificly asked about their customer service when I rang them. I was assured it was first class, amazing. this is simply not true.
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I had the same problem as Steve and Alec Tritton above.
Crackle & hissing on the line for the last 6 months every time it rains which leads me to believe it's something to do with rain water getting into phone ducts/cables (and I'm not an engineer).
Numerous calls to TalkTalk who keep fobbing me off with "We'll run line checks for you Sir".
One day last month, I saw a BT van outside thinking it was for me - it was for my next door neighbour. Same problem as mine. Spoke to the BT engineer who said quite a few people on our road have reported this problem and it's water in cable ducts.
TalkTalk are still working hard to resolve this one.
Like Alec I'm waiting for my contract to run out in 3 weeks time and jump ship. -
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Talk Talk's Customer service and attitude of staff is shocking. Do not be fooled by the service you recieve from sales staff. I spoke to 7 different people today, and was on the phone for nearly 3 hours. They do not care about customer satisfaction, they are trained robots. Not only are they trained not to answer straight questions, they feel frustrated because they are the ones who are not being listened too. Bizarre. The complete inversion of a situation. I have no services and they basically do not care. Its really that simple. Dealing with 3 network and other foriegn mobile phone companies etc is a pleasure in comparison to this company. Avoid them while you have a choice.
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i've been having problems with connection for the last five weeks. made phonecalls to call centre in far off lands. the people at the call centre were very rude and wouldn't listen to me when i tried to explain the problem. i had to go through a load of checks and tests turning things off and unplugging everything. the problem was the same. they were obviously reading from a list and had absolutely no idea of what they were talking about. when i have asked to speak to a manager i have been cut off. i had exactly the same problems 18months ago and the reason they gave then was that the router was an outdated model. they sent me a new one and everything was fine. now it's s**t again but you can't contact anyone who can help. the b*****ds you do reach after 25mins trying to get through deny that TalkTalk are to blame even though you've done all their tests. i will leaving as soon as possible }0(
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Don't do it - don't change to Talk Talk
Two months ago I was persuaded to change my phone line to Talk Talk - what a mistake! Earlier this month I had a problem with lots of noise on the line and after many calls to support in India who kept telling me there was nothing wrong, I eventually persuaded them to send out an engineer (once i agreed that I would pay if it was my problem). Anyway to cut a long story short and after numerous phone calls, and a further visit of the Talk Talk engineer who confirmed exactly the same problem, eventually a BT engineer came and found the fault was on a telegrapgh pole 200m from the house. Problem solved EXCEPT I have been charged for the original visit - now I am going to have to spend hours again on the phone to India to get the charge dropped - I am not staying a day longer than I have to with this useless company -
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nigel, det collectors turning up on your door step is AGAINST THE LAW,REPORT THEM.
gO TO YOUR BANK AND INSIST THEY CANCELL PAYMENTS, they must do this by Law (the only good thing that hascome out of the eec) you can claim all payments made once you ask them to cancell ,They must do it by law.Then claim all monies back from talktalk. i did. -
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please listen up people...talktalk are the worst of the lot, broadband very poor, customer service non existent, telephone poor service. I'm paying £27 for basically nothing.
do yourselves a favor....go with someone else. -
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TalkTalk Are now off to national papers UK. As i have just had debt collector on my bloody door step because of them. I have been promised many times calls from managers or their Southampton customer complaints dept. Took them 5 months to get me a line let alone broadband.. Numerous amounts of time cut off. So many times had calls cut off to their customer service. never a manager to talk to. modems were pile of rubbish and had to use my own at my expense. Have been charged for things that they control from their keyboards and not me. Have not had a service with them for 7 months yet been charged every month since. Had one call back since January in April After threat with Oftel and Press and still waiting for a call since the 6th april this year and we are now middle of November. No one ever understands you and what you try to explain to them even nice and slow in plain English because they are all bloody Indian. Worst company i have ever come across. Had a bill from them just 3 days ago and then debt collector at my door the Folloing day for different amounts than what the bill said that came day before. Will be doing story for UK National Newspapers. .
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