I'm lucky enough that my phone line and internet still work (although at best at 1Mb) but know of 2 people personally (who unfortunately I'd advised to have it installed) who have had problems with theie phone lines. Once you have a problem you really get to understand how absolutely amateur TalkTalk actually is and believe me you'll come back to update this site from a very very different opinion of their service. After calling the support staff in India for 4 weeks (about 10/12 times) and each time being asked the same fault diagnosis questions followed by a "threat" that you may be charged £140 to have the problem fixed!! Only after explaining that I actually have the technical knowledge (most people don't!) to determine that the fault lay outside of the one of the properties did they actually determine where the problem was and fix it even though they had told my friend at least 5 times that they couldn't find a fault with the line!! It could be BT playing games too though.
TalkTalk broadband Reviews | Page 11
-
Report abuse -
Report abuse
I agree 100% with all these reviews. If only I'd read them first! DON'T DO IT!! How I regret the day I was seduced from nice freindly fast Waitrose.com by the lure of 'free broadband for life'. My phone line hasn't worked properly since I signed up; broadband was very slow - and now I can't get a broadband connection atall! they say it's becasue I use an extension lead from the BT socket to my computer - but all worked perfectly before.
What IS the problem; does anyone know why their phone lines/modems/broadband connections just don't work?! -
Report abuse
I have been with TalkTalk for two years now. I have enjoyed ocassional periods of hassle free web surfing, but for the most part it has been a waste of time and money - more time than money. It took several months to have broadband put in, and I now suffer from continuous line disconnections. There is no helpline in practice, as no-one ever answers.
TalkTalk is the worst supplier I have every had to endure in memory. Using TalkTalk could drive you to mental ill-health. -
Report abuse
TalkTalk Intl3 cost per month for calls incl Intl, line rental and broadband was less than the monthly cost of just broadband from Pipex - so I migrated. Phone service AOK - but broadband AWFUL... like everyone it took 6 months to get - and well it's free so what can you expect. Trouble... erratic connection - intermittant during 'heavy' time periods. Technical support - just read the other reviews - my experience entirely - some guy in India telling me to check the speed or something idiotic. Frustrating.... So AVOID - dont just look at the comparisons in terms of COST, DOWNLOAD, SPEED - think of SERVICE.... Pipex it was great - phone a London number, get a knowledgeable guy to help. TalkTalk - you are ON YOUR OWN - got a problem - dont even bother you gotta live with it - It suggests I dont make libellous comments - reckon this a great idea - maybe TalkTalk will sue me and I can then have a forum to tell the world what crap their service is.... Beware the MARKETING SPIEL!!!
-
Report abuse
This slow unpredictable broadband comes nowhere near the 8 MBPS
I believed I was signing for ! -
Report abuse
I am currently trying to get out of my talk talk contract on the grounds that they are not delivering the service I am paying for. I was enticed by the nice price and yes we are saving alot of money but we have a internet service that cuts out for ten minutes every evening. They tell us to phone a technical help line that costs us money but doesn't help. The phone line is also dead some times or it cuts off calls or is just really fuzzy. The staff are very unhelpful and incredibly rude. Alot of them have no idea about anything technical, they stick you on hold and forget about you for 15 minutes or just hang up! I beleive Talk Talk have bitten off more than they can chew with offering free broadband and they just can't meet the demand with a good quality service. Honestly aviod like the plague, if you are trynig to save money you would be better off without broadband rather than paying carphone warehouse/ talk talk a pen. Just look how many complaints there are!!!!
-
Report abuse
Boy is this 'broadband' slow! Sorry I can't help anyone correct any problems as the 'technical assistance' is non-technical! luckily I retained my old broadband on another number (although I did change that no to talk talk) with plusnet. I now compare the two... very interesting. I can rule out the phone connection, the third party web sites, etc - it just leaves talk talk broadband, their supplied hardware or their supplied software i.e the problem is squarely on talk talk broadband. Timed access to hotmail... plusnet under a second, talk talk 5 minutes!!! I am a Quality Assurance Consultant and have been interested in the Carphone Warehouse - no wonder they trade talk talk under a different name!
Two words.... customer commitment... there ain't none. -
Report abuse
been with talk talk for 12 months ,and it s been fine
then i bought my son WORLD OF WAR CRAFT and then problems started.it kept disconecting after 2 mins after having pc and internet checked,i finally discovered that talk talk does not support p2p,when asked they told me that they did, and could not understand why my game wouldnt play .
eventuelly after hours of talking to different tech support people .
i was told to read the small print and they admitted that they didnt allow games to be played.
i cant even cancel for 5 months so i am stuck with a game that wont play and a very unhappy boy.i WILL NOT be renewing with them,if you only wont the basics its been fine but for me NO WAY -
Report abuse
LOSS OF FREE CALLER PACKAGE......Upon taking out broadband with Talk Talk ......
I have logged over six HOURS of calls between Talk Talk and One Tel and STILL the problem is not resolved, in fact it's worse now than when I began. To summarize my situation and keep it short I'll number the points.
1. I've been a happy customer of OneTel for around six years.
2. I'm told Talk Talk are buying One Tel and they will be one and the same.
3. I see a free broadband offer from Talk Talk and thinking that I'm with then (my bills come on their headed paper) I decide to take up the offer.
4. Note, I have three mobile phones on contract with OneTel at this point.
5. I have great difficulty again understand the representative - although he was very polite and courteous.....He tells me I will pay £15 for first two months then it will be free. He also suggests a better alternative package for landline which I also opt for.
6. End of call.
7. I find that my free caller group package with OneTel is cancelled and I've been charged for all calls between the three mobiles and our home landline.
8. Call Talk Talk ....they tell me to speak to OneTel....I say "but you're the same company!"...
9. Then the six plus hours of calls start.....obviously they're making the profit on those too!
The bottom line is that OneTel categorically state that because I took out broadband with Talk Talk I can no longer have the free caller package although the rep at Talk Talk failed to mention this. They told me I'm no longer a customer of theirs??? And that this package isn't available to NEW customers??? BUT they stated that the mobiles ARE still registered with One Tel....On this basis how can I be a new customer???
One company refuses to talk to the other due to data protection??? Although they were happy to pass my bank details across for the direct debit!
I have sent the modem back to Talk Talk and want nothing to do with them
All I want is to get back the free caller group package back - I'm sure there must be others in the same position....if so please register your comments!
-
Report abuse
iF YOU ARE MOVING AND ARE WITH TALK TALK CALL TALK TALK AND TELL THEM U R MOVING TO A PLACE WITH NO PHONE LINE. THE CONTRACT WILL BE CANCELLED
-
Report abuseI had the talktalk telephone service at my previous address but did not take up the broadband offer as I was about to move. Once I moved I took the Talk3 International call plan which allowed me to phone my friends in Oz for free and also the Broadband which costs about £30 per month. The initial wait for install was a bit poor as I didn't get broadband for almost 3 months from order but once connected it has been fine. At first I could only have 2meg but in the last few weeks I've been upgraded to 8meg (Very Cool).
I felt I should write a review as it mostly seems to be people with bad experiences, there are those of us out there who LIKE YES LIKE talktalk I wonder how many people would write good reviews when they've simply got what they signed up for as opposed to someone with a bad experience who wants to tell the world. I should however point out I am an IT Manager using my own equipment not what talktalk sent me. -
Report abuse
I had high hopes after being fleeced by e7even & Red Hot Ant, but unfortunately another very bad decision!!! Talk Talk, what a joke! The service is appalling and the staff are no better! Customer Service, it's like a sketch from Little Britain, computer says no!!!
AVOID TALK TALK AT ALL COSTS!!! -
Report abuse
typical lying thieving practice we have come to expect from talk talk,was one of onetels 1st customers years ago and couldn't fault them,since cauldwell and co came on board and gave all the work to india its been nothing but hassle. with indian teleworkers reading incessantly from sripts you never get the help you need and after many hours spent on hold i am trying to have my service provided by a professional reputable company only to find my line has a tag on it(an illegal act i believe). My advice is to send a letter demanding a reply to the now chief exec/chairman of talk talk addressing it private and confidential (therfore it cannot be legally opened by anyone else) sent recorded delivery too. Cauldwell creamed off his fortune then ran leaving a shitty mess for the 100,000s of very dissatisfied customers. AVOID AT ALL COSTS AND TELL YOUR FRIENDS AND FAMILY TOO.
-
Report abuse
Stay away, its awful, they can't hold a connection to save a life. I regularly have to reset the internet as the connection is lost. Internet is at its worst during a stom, which is understandable, but even in light rain it dissconects. Talk Talk reel you in with their free broadband then once they get you hooked in their 18 month contract you realise that you have just made the biggest mistake of your life. After you've waited 3 months for your modem you wait a little longer for them to connect you to their line, then it biggins, EXTREMLY SLOW internet(8mb my arse) that never keeps the connection, then when you ring up for help, your directed to bloody india who have no idea how to help. Recently we were told by talk talk, after many complaints from us, that they have boosted our internet speed to 2mb, this seemed great at face value but in fact we had sacrficed, unknowilngly the poor connect we had to that whcih was even worse... we still only have half mb speed, and poor downloads
-
Report abuse
Worst ISP ever came across, with free broadband you are expected not to moan but this appallingly. 8mb broadband in theory will allow for up to 1024kB/s download speed. Currently getting around 10-20kB/s - even during the day! Evenings go down to 5kB/s. Currently awaiting phone call from OPEL TELECOM (the guys you provide the Internet for TalkTalk) to explain this a pathetic excuse of a broadband connection.
My dial-up connection 7 years ago was much better. DO NOT get broadband from TalkTalk!!! -
Report abuse
Avoid Talk Talk like the plague!
I have had nothing but problems with them. All the usual things said on here - crap customer service, slow and non existant broadband, rubbish email service.
I am sitting here waiting for TT to call me back as promised, they are only two hours late at the mo.
One thing, When I was on the phone to the 'customer service' dept the other day, the operator asked me if my phone line worked ok. I said it did. She then replied that if the phone line was ok, the broadband is the free part of the package, and as I am not paying for it, I've got nothing to complain about. This sums TT up for me.
AVOID!!!! -
Report abuse
To those who ass lickin da TalkTalk, i believe those people are apparently workin4da talktalk, n 4those who r plannin to loin dis useless broadband company- DON'T- Moreover, a little tip4those who already joined da talktalk, if u hv signed da contract w/h them already n within 3 month period that they cannot fullfill da terms n conditions which stated on the agreement then it is possibile to terminate the contract.
-
Report abuse
TALK TALK is a joke, been without broadband for 2 months now. My husband had spent endless hours on the phone to in-breads in India who don't know anything. An annoying thing with their help line is that they don't seem to record what has been discussed and therefore when you ring back you have to go through all the basics again (yes, the modem is plugged in! Jesus!). Wished we had never joined. Yes, things where fine and dandy at first but when it goes wrong (and it will) you'll be left out to dry. DON'T JOIN!!!
-
Report abuse
I joined Talk TAlk about 6 months ago. Nothing but trouble, I have given up calling customer services, no help at all, Promises to call me back never materialised. Weeks at a time with no internet connection, cost me business as I work from home, Whenever I am on line I am anticipating losing my connection, this must happen at least 3 times an hour, Leaving as soon as I can. Back to good old BT, Talk Talk .......GET YOUR ACT TOGETHER
-
Report abuse
i to have signed up with talk talk the only problem i had was it took 6 weeks for my broadband to be connected, but since then everything is fine
-
Report abuse
TalkTalk are absolutely useless, their technical department for Broadband consists of a few chaps in India armed with a pamphlet on broadband and little else, they cannot give any advice whatsoever, I spent 2 hours on the phone today to various amoeba and guess what? My broadband service is STILL useless. How these people are not classed as crooks is beyond me, they take money and do not give the promised service - that's crooked, surely? But somehow they escape the censure of the law. Reminds me of Amstrad and their useless stereos ... oh, but Alan Sugar was knighted, so what help can we expect? These people are disgusting. They ignore emails, do not call back when they say they will, they admit NOBODY in TalkTalk is trained to use their Philips router ... and so on and so on. Ever wondered why the heads of these companies get rich? By screwing everybody else. Yes, obvious I know, but I have always held out for a last shred of decency in people ... not any more! :(
-
Report abuse
Possibly the worst experience of my life in dealing with a company. Had to waiti nearly 3 months to be connected and even then nothing had arrived. This however was just the start. I decided to cancel and had no end of trouble trying to do so. Several hour long phone calls constantly put on hold and then having the phone put down on you nearly sent me into despair! I sent two letters and many emails wishing my intent to leave this abysmal compnay. During this period I was still being billed by TalkTalk despite not having any kind of service. After cancelling the DD with them I soon heard back with threats to send the baylifts round and court summons. Eventually I managed to cancel but this was still not the end. Another 2 months passed and then I recieved the modem kit in the post, I was furious! I sent it straight back as return to sender. The next thing I know TT are trying to bill me for the kit they sent me despite the contract I had with them ended 2 months prior! AVOID TALKTALK!!
-
Report abuse
I ignored all the bad press and took the Talk Talk plunge.
Works perfectly, with a wireless modem giving access via both my 6yr old Windows98SE machine and my WindowsXP notebook.
Had to phone customer support just once, via the freephone number listed on their wireless modem box, and had excellent helpful advice from a voice in India who knew exactly what was needed and sorted the problem.
Well done, Carphone Warehouse. -
Report abuse
Phoned up on the 19 of Feb and I'm still not getting the product I requested today 22 May. Phone T T and get passed from dept to dept, absolutely useless. Ask them a technical question and they just say they don't support that. I'm going to cancel!
DON'T DO IT, YOU'LL REGRET IT!!!!!!!!!!!!!!!!!!!!!!!!!!! -
Report abuse
Talk talk is the worst company I have ever dealt with.
Totally useless, broadband is painfully slow, have connection problems and customer service is non - existant.
Yes they are cheap, but I wish I had paid the extra money and stayed with BT. -
Report abuse
Dear everybody
BE AWARE FROM TalkTalk
I placed an order Talk3 International package on Jan 15th 2007. TalkTalk failed four times to connect my broadband. This is the fifth month since I signed up that order and till now my broadband service is not activated. I paid two bills and received a third with no broadband service. Each time they gave me a different excuse for their failure. TalkTalk's Customer Service is rubbish and their executive officer can do nothing. They are big liars, they know how to send their bills but do nothing to their customers' complaints.
I have very bad experience with TalkTalk with a lot of inconvenience and frustration. I advise you to be away from their poor service. Their offer is very attractive but their service is very poor.
Again, BE AWARE FROM TalkTalk.
-
Report abuse
Dear everybody
BE AWARE FROM TalkTalk
I placed an order with TalkTalk,"Talk3 International package", on Jan 15th 2007. TalkTalk failed four times to connect my broadband. This is the fifth month since I signed up that order and till now my broadband service is not activated. I paid two bills and received a third with no broadband service. Each time they gave me a different excuse for their failure. TalkTalk's Customer Service is rubbish and their executive officer can do nothing. They are big liars, they know how to send their bills but do nothing to their customers' complaints.
I have very bad experience with TalkTalk with a lot of inconvenience and frustration. I advise you to be away from their poor service. Their offer is very attractive but their service is very poor.
Again, BE AWARE FROM TalkTalk.
-
Report abuse
PANTS - worst move I've made. Broadband hardly ever works, when it does it so slow or drops the line all the time only to say it don't have a dial tone to connect.
Phone line went down for three day with out any reason
Call display and ringback never works and customer service .........
well don't bother.
Sorry BT I take it all back -
Report abuse
I am self employed and need reliable access to the net TALKTALK is the worst decision I have made. Not one single time when I am on that the system does not breakdown. Their system has somehow managed to take away my ring tone from my landline and their customer service is only of any use if you can contact someone in this country who is not reading from a idiot board. I will be changing as soon as I can. style over substance. Mr Dunstone please take note
-
Report abuse
brilliant, brilliant, brilliant
Add a review
