AVOID!! I can't agree more with all of the above! After nearly a year of fighting with Talk Talk I am still hitting my head against a brick wall! I was a Pipex Homecall customer happily going about my business when Talk Talk called me to tell me that they had taken over the company and I would be getting transferred over to them anyway so why not move over now for a better deal. But only if I left my broadband where it was as that would be more expensive. I agreed to begin with then changed my mind within a couple of days and called to cancel the order. They said they couldn't cancel because my phone line had already been transferred but this was well within my cooling off period. After hours and hours on the phone with both them and Pipex nothing was happening. Eventually we agreed to go over for a slightly better price than we were paying previously as a compensation for all the hassle etc. This was before Christmas and now, in March we find that they haven't done a thing and they are saying our line has been disconnected and the exchange is full! But we still have a service and are paying a lot more than agreed every month! They then tried to sign me up for a year's contract paying a lot more than you can sign up for online as a new customer saying that they will have to rent a line for us...But WE HAVE A LINE and are using it right now. I am definitely going elsewhere!!
TalkTalk broadband Reviews | Page 3
-
Report abuse -
Report abuse
why why why why did i make the mistake of changing to these jokers,currently in dispute over bill for not providing adequate service i paid for,they should be classed as broadband cowboys
-
Report abuse
I have had similar problems and at this moment i am sitting in my dining room using next doors wifi connection !!! i cant wait until May when my subscription with this awful company ends.The connection i originally had was hit and miss but it all went totally pear shaped when i bought a new laptop.The phone line was awful from the start in fact at times i couldnt hear anything except interference and even though the call centre staff admitted that there was a fault nothing was done about it.!!!! I even purchased a better router in the desperate hope that it would solve my problems but no such luck. I think the staff all just read from a sheet and are ill equiped to hold any kind of meaningful conversation.Talktalk are not bothered about customer service, once they have you signed up you are on your own.
-
Report abuse
AVOID TALK TALK!!
I recently joined up to Talk talk on a basic package and i payed the full line rental for the year up front, the customer service guy was exteamely helpfull and told me i will have a technician visit my home in 4 days time...i waited and waited but surprise surprise no body turned up. i called Talk talk and after being racially abused by one of there indian call centre workers i was told to call another number..then another one after that, it seems to me that talk talk are more interested in stealing your money than giving good service, i feel any british company who sets up there call centre in a foriegn country is one of the main factors in this country falling appart. we need jobs here too!!
so..getting back to my experience with talk talk..i spoke with a guy called JOHNNY, he was very rude and seemed to just want to keep wishing me a happy valentines day..i find this very rude! I was then told to wait at home for a second day and surprise surprise no one turned up to my home, so i called talk talk again and this time i was told that i would have a 'special technician' would be coming to see me.. what is a special technician? this was another one of talk talks bulls**t exscuses..there really are the top of the league when it comes to exscuses. it has been 4 weeks since talk talk took my money and i still dont have a phone line or even a date as to when it will be available for me to use. this is DISCUSTING behaviour and i urge anyone who is thinking of joining them to think again and use one of the many other providers.
TALK TALK STOLE MY MONEY!!!!! -
Report abuse
I to have just had customer services hang up on me after questioning them trying to sign me up for another 2 years. I switched from bt to talk talk 18 months ago but i am still using bt yahoo and still have a bt email address after several attempts to get them to switch me over. STAY WELL CLEAR.
-
Report abuse
Like so many of the reviews I have read on this forum..............I agree whole heartedly about the 'service' Talk Talk provide.
No end of problems to which you telephone, initally, customer services. OHHHHHHHH dear!!!!! Sorry? What? Can you repeat that that please? The 'conversations' of trying to relay your problem to the respective customer service personnel who cannot speak clear English & find it very hard to understand a mild Midland/Aussie accent(god help the Scots & Welsh who telephone Talk Talk)
I resulted to building up courage to telephoning customer services to resolve the ongoing & unresolved 'issues' recently & asked for a UK based landline to for me to so call & speak to a UK based advisor. I was told to call back(not being initially told there was no such line) Telephoned back immediately only to be informed that there was no such connection. I found myself lucky this time with the two phones calls being answered & the respective advisor actually introducing themselves. In the near past, upon telephoning & connection to customer services, the advisor who had answered has slammed the phone down or blared down the line that 'computers are down' before, again, slamming the phone down. I'm sure they do it so you do not have the confidence to telephone to make a troublesome enquiry or complaint in the future, once they know your signed up for the minimum contract period.
I have been informed also that the customer services in far off India, have no control or sway over such a thing of reimbursement!!! Thats done from 'dear old blighty'!. Aren't they the one & same company????
Have resulted in varying correspondence with customer service via email....just as bad & limited answers coming back to me & find myself dealing with a different advisor everytime instead of being designated an individual to fullly investigate my issues. I am seeing out the contract & moving with immediate effect(it cannot come quick enough!!!) I have informed them of my plans, but do they care????? No!! They have refused to answer my last forwarded email informing them I am to do so.
I know many friends & business customers who are desperate to get away from Talk Talk.
Vote with your 'feet' on your key boards, & dont go/get out of/to Talk Talk.
Truely, truely awful company. Sign up at your peril & as afore mentioned in other comments, at your sanity too!!! -
Report abuse
I'm leaving. Poor service. No reply to queries. I had no phone line for a week and no follow up.. DON'T.
-
Report abuse
The WORST broadband service I ever had. Only joined them in October,since then, everyday the broadband connecion keeps droppoing. Had 3 engineers visit, router replaced, still broaband connection keeps breaking. My children's education at risk. They want to charge me for cancellation of the contract although never provided a service. NEVER NEVER NEVER use them.
-
Report abuse
please please please do not use talk talk if you value your sanity,speed dropped from at least 4.5mbps to 0.05mbps fobbed off with pathetic solutions.My take is that they are sacrificing lower paying customers ie prioritising.Currently trying to claim money back from non provided service, avoid at all costs.
-
Report abuse
please please please do not use talk talk if you value your sanity,speed dropped from at least 4.5mbps to 0.05mbps fobbed off with pathetic solutions.My take is that they are sacrificing lower paying customers ie prioritising.Currently trying to claim money back from non provided service, avoid at all costs.
-
Report abuse
please please please do not use talk talk if you value your sanity,speed dropped from at least 4.5mbps to 0.05mbps fobbed off with pathetic solutions.My take is that they are sacrificing lower paying customers ie prioritising.Currently trying to claim money back from non provided service, avoid at all costs.
-
Report abuselike most people on here i have allso been caught i was with pipex and reasonably content untill i got my first bill from talk talk which was the first i knew that they had bought out pipex they have started charging for calls which were previously free on my pipex contract internet speeds are now slower than the old 56k service how do these companies get away with these sort of takeovers which allow them to alter youre terms of service with no prior notification because on there previous track record i would certainly of cancelled my account i will be switching provider asap dont ever even consider signing up to these sharks
-
Report abuse
I have to say that after complaining hard I have had a settled broadband signal for some time now. I check speed regularly as I do download high res images from my computer to my website a lot. All I ask from TalkTalk is that I get what I pay for. I ask no more than that. Since my previous posts it has been fine, but that's not to say it will always be. I have come to the conclusion that all IP services are pretty much alike and there needs to be some industry watchdog keeping an eye on them. Trading Standards need to toughen up a bit and start fining IPs heavily if they fail to deliver.
-
Report abuse
Took out the talktalk essentials package with *boost*for anytime calls, (my area cant receive plus)my phone went active on December 5th. broadband on December 13th, since that time I have had serious issues with the broadband, no connection most days and when we do get online its slow,I rang them this weekend(Jan 11th) and they guy took me through the usual rubbish(clear cookies etc) told me to change my channel number etc. and then said not to dowload anything for 48 hours, he also said we should connect using ethernet cable thats difficult as my main line is not feasible with a desktop set up. but we changed and tried it anyway, no change, and i havent been able to use laptop at all! i was told to do a speedtest 3 times a day for 48 hours, highest download speed? 0.91mbps. so much for high speed, so far as im concerned talktalk are breaking the contract of 12 months. I will be leaving!
-
Report abuse
Cheap, shocking technical service knowledge.
Lost internet connection ISP end. phoned customer service. 'overseas' helper didn't have a clue, reading off a trouble shooter list. Claimed my router was incompatable (the one thats been working fine for years). Told me to get a Talk Talk branded one before they could offer anymore support. Internet resumes after 1.5 weeks of own accord (engineering works finished or something). Emailed to complain about service (lack of customer/internet service)compensation. Gave me £3 as they only calculated the time since I emailed them to complain, and not since I phoned/or actual time of loss of service. -
Report abuseAre there any positive reviews for Talk Talk?? !! I moved from SKY as SKY's download rate was rubbish and kept disconnecting. Talk Talk I can't fault, with one exception and that is the router they supply...This Wireless N router looks like it was made by a 6 year old boy with Lego..it is diabolical. It keeps crashing and when people on here keep getting disconnected they may wish to look at their router rather than the service. I changed it for a bought one and just set it up using the username and password Talk Talk give you. It now works without fault, and of course does not 'talk' to Talk Talk services or have them hack into your router whilst you are asleep! Believe me, SKY were the worst, and when I saw that talk talk did not offer me the online offer two months into the contract I called them and they were more than helpful and gave me the discount there and then. All in all, I am happy but will probably change after the 12 months if only to keep the providers on their toes..I would like a provider that gives me a static IP so will be hunting in July 2012..
-
Report abuse
I was with Bulldog but than Bulldog joined TalkTalk and problems started.
My phone line hasn't been working for the past 3 weeks. I called TalkTalk on 20 occasions on my mobile (bill over £30 already - that's more than my monthly bill with TalkTalk). First they told me that there was no case reporting my phone line being down. Then they said that because I hadn't answered my mobile on two occasions when their engineer called, they closed the case. I couldn't believe it. One would think that the case should be closed when the phone line is up and running and not when one didn't answer the call from the engineer especially when all the information should have been passed to him/her but apparently not with TalkTalk. Anyway they reopened the case and I was told that the phone line would be fixed within 24 hours. That was on Friday. Today is Wednesday and I still can't use my phone. Again someone from TalkTalk called me and left me a voicemail which I couldn't understand (as previously). I tried to call them and ask them why the engineer was calling me instead of fixing the phone line but I was disconnected. I have already tried four times today and I am on the brink of quitting. I decided to change the provider anyway.
Ps. The TalkTalk customer service is awful. It seems sometimes that the lack of understanding is on both sides (and the language barrier isn't the only reason). When I complained about one rude operator I was told to be more understanding as there were ''a lot of angry and unhappy customers calling and shouting at us''. Well, I can understand that -
Report abuse
Awful service. I have been passed around from customer services to technical support and back for the past week. I finally got an appointment for an engineer to come today between 8 and 1. So I took a day off work and sat around and waited and he did not show. When I called in to complain they offered me another appointment - but could not give me a more specific time nor the engineer's phone number so that I would not waste another day waiting!!! They are very quick to tell you that you will be charged for a missed appointment - but offer no compensation for a day wasted waiting for their engineers. Now I am going to try to break a contract I took on a week ago!
-
Report abuse
never ever go with talktalk,i was with them for a period of time not very happy but stuck with them.they offered me a sim card free for the first month with free minits&texts for ten£ mnthy after 8 weeks they said i owed them £80 i called them and canceled this but with a lot of bother they missold a product which i told them one word bothred an other ,so i canceled my phone 7 broadband my contract was for 1 year i was with them for nearly 2,now they are getting debt agencies to hound me for over £150 il go to court before i give in to this daylight robbery im now with 02 and they couldnt be more helpfull
-
Report abuse
With the connection and speed (lack of) problems and often poor ping rates, and the usual fobbing off to a help-line in India to test (yet again) yr adsl cable and router - when you know the problems a few hops down the line using pingplotter, I wouldn't bother. I actually can't imagine a worse ISP than Talk-Talk, anyone worse than this would be running their net from plastic cups connected with string. Avoid like the plague.
-
Report abuse
I'm a prat i pay £17-30 a month to AOL.When i ring AOL for my MAC CODE i find out I'm with TALK TALK.Dont leave us they say we will give you a deal.Why ? i ask did you not offer me it before.Well all the while your paying £17-30 we are coining it but as you've now found out we gotta deal for you. i think your havin a laugh , dont you just love dishonest companies
-
Report abuse
DO NOT sign up to TALK TALK. Their broadband is anything but. IT SUCKS. Last night it took nearly 2.5 hours to stream a 45 minute Channel 4 programme. I complained and was told they could fix it and if not I could leave them without paying penalties (over £100). The service didn't improve. I've jumped through every hoop they asked me to jump through (change phone sockets; change channels etc). And when I asked to leave as they promised they say: NO CHANCE UNLESS YOU PAY UP. BE WARNED. THESE GUYS DO NOT KEEP THEIR PROMISES. THE SO CALLED SERVICE SUCKS. There's a reason why it's so cheap.
-
Report abuse
Talk Talk are truly awful. I was a happy Tiscali customer until the TT take over. Since then download speeds have dropped to under a third of what Tiscali achieved, and all sorts of new costs and price hikes have been introduced. They will hook you in with an offer and then jack the price up later, whilst delivering lamentable speed and service.
-
Report abuse
TalkTalk is a disaster - I get a stronger signal from my neighbours down the road than from my pathetic DLink router situated 2 metres away. Customer service? Ha ha.
-
Report abuse
stay clear - was a happy tiscali customer, TT took over and service became sluggish, then fault ridden. Help service is designed to wear you down, and they cant help you when you get through.
Good at billing though. -
Report abuse
Stay away from talk talk if you wish to keep your sanity!
i think the longest connection i had lasted 24 minutes..and i live less than a quarter of a mile from the belfast exchange.
avoid talk talk at all costs. -
Report abuse
We are not happy with talk talk often loose connection and very sluggish performance
-
Report abuse
BE AWARE GUYS!! BELIEVE ME, YOU DO NOT WANT TO BE TIED UP WITH THESE UNHELPFUL IDIOTS. I had an account with tiscali and I was very happy with them for years and then they were taken over by Talktalk. TalkTalk then took over my account with existing contract. Over the years and behind my back and without my knowledge they have altered my contract and have left me in a state where I cannot move to another provider. This is how the scam goes...
They will change your package from one to another without telling you. Mine was changed from "Pro" to "Plus" and I was not told about it. Once they have taken you to a tarriff that suits them they will quitely change your account to an MPS (or LLU)
account where they takeover your account from BT (aparently they can do this without your consent on your behalf!!) . What this means is you are trapped!! Believe me , the only option left to you is to change your phone number that you had for years..unless ofcourse you have tons of money to first go back to BT on a long contract and then change the provider. No provider (except BT or Virgin I think) can take over your lines!!
Once you are trapped they will change the terms on their web site (and they will never give you a copy of your old terms ever again!!!)
They also changed the my terms (mid contract!!!) and I am automatically bound by their new terms (Is there a law in this country ?).
They will then start charging you their real tarriff for which they have setup all this scam. Remember they will not tell you about the new higher tarriff till you catch them in the act. I caught them after a year or so. Then starts a long trail of tricks and lies and deceit.
As part of their detailed planned scam they have setup a call centre in India. The call centre employees have been well trained to either play stupid, lay low or lie blatantly, but if you are persistent enough then they will try to pass your call to another department , which eventually will drop your call...
After months of persistent pestering they transffered my case to CEO's team. Please do not be fooled by the name "CEO's team". This isn't a team to take your case on any priority. This is a team whose declared turn around time is 7 to 24 days. And when they came back to me eventually, instead of trying to get straight with me and tell me the truth, they tried their luck with the same lies that I had seen their call centre through.
CEO's team eventually admitted ALL their sins!! And told me the truth that they DO NOT HAVE AN AGREEMENT WITH BT and/or other ISP's whereby my account can be taken over by other ISPs. Lets say this again ,
THERE IS AN AGREEMENT WHERE THEY CAN TAKE YOUR ACCOUNT FROM BT BUT THERE IS NO AGREEMENT TO RETURN IT BACK TO BT.. and hence you are trapped.
Although they did accept all their sins , they did not do anything about it and offered my £50 (believe me they said this.."for messing me about with lies..."). This £50, even though they have been charging me a higher tarriff without my knowledge (word stealing comes to mind!!) for over a year and the fact that I am left with no choice but to change my phone number or go back to BT on a a long contract for a much higher price then £50... -
Report abuse
I changed from BT and got nothing. No phone or e-mail Talk Talk left me speechless. With no phone, I had to use snail-mail and every letter I got back told me to PHONE them and explain the problem!!!! After a week, oh joy...a letter from them...aah, it was a bill for £119.
I got my MP involved, and went back to BT, cancelling within the 30 days, and they withdrew the bill, and I'm back on BT. BT try your patience, but at least they give you a service, and the technical help line is ace. -
Report abuse
.Cant wait till my contract runs out to change suppliers
Worst customer service ever.
i have problem with my land line and cant receive any incoming calls
after flnally getting through to someone i was asked to remove cover from phone socket
To see if it was faulted.
I thought they were having a laugh but no they were serious
My husband had to find a screw to remove cover and told them all he could see was three wires as he isnt an engineer and was a pensioner
answer was i will check line and get back to you on your mobile.
which she did to tell us we had a fault on the line and to give us anumber to ring for an engineer to call
i asked her if i was talking to talk talk and if i was shouldnt they be contacting an engineer as this was costing me money on my mobile.
got no t no joy from her.
so rang the number she gave and guess what spoke to another person who also said they would check the line and would get back which they did after about ten minutes to tell me there was a fault on the line . i just couldnt believe this.
i told him the service was terrible dont know if he could understand me as it was difficult understanding him'
however he said an engineer would be out in the next forty eight hours and would keep me up to date which they havnt
so at moment i have been left without phone for four days and dont seem to be getting any further on.
not happy at all with this provider
Add a review
