Note for * sean in County Durham *
"for some barmy reason using tracert/traceroute reveals and always has, that my line runs through a server/router in London being getting on the public internet. I live in County Durham the other end of the country so this makes very little sense..."
Sean - it may not seem that sensible, but the vast majority of internet services from customers across the UK terminate in a number of big data centres around the M25 and in inner London.
There's a thing called LINX - the London Internet eXchange - which is where most of the traffic between UK ISPs, web hosting firms, and links to Europe, North America, and elsewhere is 'exchanged' at very, very, high speeds (1000s of Mbps).
I'm on Merseyside and use a different ISP, whose main servers and customer support are in Sheffield but traffic to their servers also goes via London.
Simple fact is that a good part (maybe 35 mSec of your 40 mSec latency) will be local, between you and the exchange. People on fibre are now getting 10 mSec (and data still goes to London etc) but the local link is still the slowest part of the chain, just between the house/office and the local exchange (though of course on international links some router or major inter-connection such as in New York, might get flooded with data and slow everything down from that point on).
Do have a look at http://en.wikipedia.org/wiki/London_Internet_Exchange for information on LINX
Talk Talk Business broadband
Unsure about which package to choose? Call our helpline - 0800 4661 043 or we can call you >
- You can keep your existing phone provider and still get TalkTalk Business broadband for £15/mth.
- Add 1GB mobile broadband to your business broadband service for an additional £6/mth.
Best selling Talk Talk Business broadband deals
About Talk Talk Business
TalkTalk Business, formerly known as Opal, had its brand changed in February 2011. This is the conclusion of a complex series of events that first saw Opal Telecom bought by The Carphone Warehouse in 2002. It used Opal's network to begin to rival BT with a newly formed consumer home phone and broadband brand, TalkTalk. The Opal brand continued, but purely as a business broadband provider.
TalkTalk (and Opal with it) was spun out as a separate listed company from The Carphone Warehouse in 2009. The transition from the original Opal brand is now complete, with TalkTalk Business customers still benefiting from all the perks of Opal.
TalkTalk Business has more than 200,000 customers and 400 partners, boasting "the most comprehensive suite of communications products for business in the market place".
Note for * sean in County Durham *
Awful broadband service. Awful customer customer.
I was a customer of Talk Talk for too long (~2 years). The broadband connection was so intermittent I found it easier to rely on my mobile phone for using the internet.
After moving to O2 the connection hasn't dropped more than once in a month. However, incompetence by Talk Talk (that they have now admitted) in being unable to effectively transfer the account to the new ISP has left me having to go through seemingly unending tedious correspondence regarding the final bill.
Talk Talk: At least improve your customer service and maybe people would be a bit more forgiving about the below par service provision.
Don't do it - don't change to Talk Talk
Two months ago I was persuaded to change my phone line to Talk Talk - what a mistake! Earlier this month I had a problem with lots of noise on the line and after many calls to support in India who kept telling me there was nothing wrong, I eventually persuaded them to send out an engineer (once i agreed that I would pay if it was my problem). Anyway to cut a long story short and after numerous phone calls, and a further visit of the Talk Talk engineer who confirmed exactly the same problem, eventually a BT engineer came and found the fault was on a telegrapgh pole 200m from the house. Problem solved EXCEPT I have been charged for the original visit - now I am going to have to spend hours again on the phone to India to get the charge dropped - I am not staying a day longer than I have to with this useless company
DO NOT TOUCH WITH THE PROVERBIAL BARGEPOLE!!!!
I was with Talktalk Business for several years and the service I got was very average. My line speed would go down over time, I'd phone up customer support, they'd investigate and report that they couldn't find anything and then my line speed would go up. Basically I think they tweak the line speeds based upon complaints/people phoning up.
What's worse is that I eventually gave up with them a couple of months ago and changed provider. Two months later they are still charging me. I've just rung them up again and they say that in a couple of weeks time, at my next invoice date, they'll give me a refund. I'll believe it when I see it!!!