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Customer reviews

Show all 8 Tesco broadband reviews»

happy

by ant
at 23:29 on 25 Aug 2009

finally got my mac code was sent to my login email account to access the net even tho i said the to the email i said on telephone which wasnt that email address i mentioned so id check that email the one you access your payments member services could be there . Report abuse
neutral

by Ricky
at 01:35 on 23 Aug 2009

i have been with tesco broadband around 2 years now, on the 8mb service £19.55pm (15GB download limit) i haven't had any problems,and actual speed is around 7.2-7.6Mb around east manchester area for which i am pretty happy about.

BUT ........... as with the other person below, i am in process of joining the Sky+ HD & Phone and Internet service, therefore i phoned Tesco over 2 weeks ago, asking for the MAC and they said be sent by email in 5 days, and i'm still waiting....
i'll try and ring them on monday :- ( Report abuse
unhappy

by ant
at 20:34 on 26 Jul 2009

ive asked for my mac code was told i would get it sent via email in two days - am still waiting and that was a week ago. service sucks big time - very expensive for 1mb (£19.55) customer service via email you hardly get a reply. technical support is 50p a min which should be Free. ive been Recomended 02 Broadband but not sure at the min

Stay away i would say . Report abuse
unhappy

by peter od
at 12:23 on 3 Mar 2009

i agree tesco broadband are rubbish,
the helpline(joke) is exspensive,
they are poorly trained in communication & the help is not really what you,d call help..
as a for instance -i spent 2 days on trying to get it back up and running with pulling this plug out, that plug out, switching this off for 3mins, that off for 5mins etc etc, only for it to come back on whilst i was at work...for some reason they,d been down for 2 days but did not know it...they are useless
all i do is want to change...but is it that easy? Report abuse

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