I am glad that again I am able to contact Tesco Support centre and it gives me immense pleasure to say Hello to you.
Since I moved from O2 to Tesco Broadband and Homephone services I am loving every moment of my life (I regret everyday of my life and wonder why I moved?)
Every single day won't pass without thinking about you, calling you, seeing you in person or send you an email and tell you my painful story how frustrated and angered I am at the level of service I receive and the amount I pay for getting no service in return.
Every time I call in I go through various lines of Technical support following the same steps again and again and beyond, e.g. connecting my laptop using ethernet cable and line tests after line tests, steps mentioned on this page are stored in my memory after going through this several 100s of times 'http://www.tescobroadband.com/HelpAndSupport/Articles/View/5757?cat=1154'. I am forced to do this until I finally give up in frustration and start praying God to restore my broadband services. Thank you for restoring my faith in God.
I have always been threatened to pay for the engineer visit if I do not go through the above torture when I call to complain about the service either I have to submit to the demand of torture or I have to have good faith in God and simply hope that service is going to restore as magic wand will fix everything for me.
I also have to pay for the luxury of calling Customer service on 0845 nos and to be able to speak to one of the representative and feel very special about it. I give-up my holidays to pay the bills to call you and express my disappointment and I genuinely thank you for giving me this opportunity.
Also, you can see how much time I have on hand, I can give-up my work and just make this as my day job to call Tesco support centre and have a nice conversation with you with a cuppa for couple of hours.
When I call Retention, billing and Customer service they will put me in a marry-go-round and calls will be transferred from one department to another have to tell them all about my issues frustrations and how long it has been going on and repeat it until it ultimately reaches the unbreakable gate 'Technical Support' and there begins long journey to work as Tesco technician spend hours of my family time, work time, time with kids - giving me no results. If I am lucky somebody promises me to send out an engineer not before threatening me about dire consequences to pay for engineer visit and my persistence will make you book a time for their visit making me feel luckiest person on this earth and shouting out loud on the road about my achievements.
What happens next is - another Technical Support call on the day of the Engineer visit discarding everything that was done before and repeating the threats and rightfully blaming me as a customer not supporting the support team to be a Technician for them.
Actually, I might have missed terms and conditions wherein it must be written that I willfully obliged to pay £22.00 appox. every month to learn to be a Tesco/BT technical engineer and should keep doing this until my death. I owe you this money every month to learn the telephone engineer skills, one to one via phone and incur additional charges on my mobile bill, give-up my time with family and friends and if I do my day job it is at my own risk/cost but I should still learn these skills everyday even if it is late in the evening, give-up my dinner if I have to.
You also help me to concentrate and focus on only one thing at a time as you always help me to connect only one device to privileged service. My concentration level has gone up drastically. I make it a point to shut my laptop before I connect my mobile or ipad, saves me a lot in energy bills.
Finally I beg you Sir/Madam please send the engineer to fix the issues I am counting my last few days on the death bed and want to use your broadband services for one last time so that I can rest in peace.
I recommend using Tesco if you are feeling low, if your Blood Pressure is low, if you do not feel like working, if you do not care for family and friends, if you do not feel like skipping dinner and yes have millions to donate for good cause like Tesco broadband - or to get a technician job much cheaper than to go to university and learn the skills and dedicated team is available 9-9 most days.
--One Happy Customer of yours.
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Best selling Tesco broadband deals
- Broadband + PhoneTesco Unlimited Broadband
- FREE setup + £2/mth*£6 after 12 months
- Includes phone bundle*+ £15.40/mth line rental. Only pay for the calls you make.
- Up to 16Mb max speed
- Broadband + PhoneTesco Unlimited Broadband & Anytime calls
- FREE setup + £7/mth*£11 after 12 months
- Includes phone bundle*+ £15.40/mth line rental. Free UK landline calls anytime
- Up to 16Mb max speed
Broadband Genie Home Broadband Awards
While the 2014 Home Broadband Survey didn't result in any award wins for Tesco Broadband, the service was nominated as the finalist in the Best Budget Broadband category, with the judges saying that Tesco is "not just offering cheap services but also challenging the 12/18/24 month minimum of the market".
After an aborted broadband partnership with NTL back in 2004, Tesco returned to the UK home broadband market in 2009 with telecoms firm Cable & Wireless. It currently offers broadband and telephone rental services on BT's UK ADSL telephone network.
Largely putting itself out there as a budget consumer brand, Tesco Broadband deals offer aggressive pricing backed by UK call centres, no set up fees, inclusive wireless router and a variety of call packages with 30 day or 12 month contracts, plus of course the lure of extra Tesco Clubcard points.
Absolute crap!! I'm just across the hallway and connection is non-existent 90 percent of the time!... and when there is a signal you get 1 mbs internet and drop out every other minute. Slow, unreliable, terrible, avoid when you can!
Recently my line and broadband went down, so I tried to contact Tesco only to find you could only ring support from their line which wasn't working and they never replied to my email. Dont transfer!!!!! Tesco left me without a line for 2 weeks cost me dearly, I decided to go to EE who assured me this would happen in one day, it is now over a month and I still have no line or broadband, lots of mobile calls and emails to no avail, could the answer be with bt openreach, I think so.
I used to have sky broadband, which was fine, but tesco offered an irresistible offer so I switched. I have been with them for over a year now and haven't really had any problems. The speed is exactly the same as sky however the service goes down more often, probably on average once a month whereas sky went down twice in the whole year. I do not feel the effects of throttling too much, I downloaded my full steam library and the speed didn't drop once.