This is a first for me as I'm not really a ' blogger' but after reading all the negative reviews on Tesci's broadband service I felt compelled to join the club! I switched my biradbsnd/phone(including line rental) from Sky to Tesco on 25th April 2012 and how I wish I hadn't! I was satisfied with the wifi speeds i received from Sky ( only had to call thrm once in 12 months when speed dropped too low to run BBC iplayer and the problem was quickly resolved) but like so many others before me I was swayed by the extremely competitive pricing strategy for a combined package. I had assumed it would be no different to switching electricity or gas provider but sadly not. I echo the comments about tesco's customer services/ technical team - pleasant to deal with but inadequate
Knowledge in terms of resolving the issue. I've spoken to them on more than 10 occasions since 25th April the last occasion was yesterday when I was advised that the issue has been escalated to the Network Team and am expecting a call back from them on Monday! This is ' last chance saloon' for them to resolve the sipped issue otherwise I will exercise my right to terminate the Contract within the first 3months if ' unhappy' with the speeds received. Not sure if all the people who have commented here are aware of this option. It's not ideal as its hassle and other packages are more costly at face. Skye but at least they may actually work efficiently. Clear message to Tesco's leadership team is only if you expand and diversify into new market channels if you can maintain quality and service levels otherwise stick to what you know i.e selling groceries
Tesco broadband
Overview
- Good value, straight-forward options
- Earn Tesco clubcard points on your monthly bill
- Unlimited downloads actually have a 100GB/mth fair use limit
Best selling Tesco broadband deals
- Home broadband
Broadband only
- FREE setup + £10/mth
- UNLIMITED downloads
- Offer ends 31 May*£4 off broadband for Clubcard members - code HALFBB-C
(price after first 12 months £14/mth)
ONLINE OFFER
- Broadband + Phone
Broadband plus Anytime calls- FREE setup + £7/mth
- Includes phone bundle*Free UK landline calls anytime (+ £13.75/mth line rental)
- Offer ends 31 May*£4 off broadband for Clubcard members - code HALFBB-C
(price after first 12 months £11/mth)
ONLINE OFFER
About Tesco
After an aborted broadband partnership with NTL back in 2004, Tesco returned to the UK home broadband market in 2009 with telecoms firm Cable & Wireless. It currently offers broadband and telephone rental services on BT's UK ADSL telephone network.
Largely putting itself out there as a budget consumer brand, Tesco Broadband deals offer aggressive pricing backed by UK call centres, no set up fees, inclusive wireless router and a variety of call packages with 30 day or 12 month contracts, plus of course the lure of extra Tesco Clubcard points.
Customer reviews
Show all 60 Tesco broadband reviews»
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I actually have no idea how I am typing this with such a ridiculously crap broadband connection from tesco. TERRIBLE, TERRIBLE, TERRIBLE! If you are not bothered about having to manually connect each of your devices whenever you want to use the Internet then go for it, but be warned - it is such a nightmare and so time consuming. Techs have no idea why my connection drops and I have to keep reconnecting every single hour, they put it down to me using apple products which THEY DON'T SUPPORT UNFORTUNATELY! 'SH*T' is a nice word for this crappy service that I am now locked into.
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Mal, you have described exactly what has happened to me!
I have been with Tesco from the very beginning. At first it was * then it improved slowly and I was as pleased as I could be with my Speedtouch modem which was good enough for what I wanted to do.
Then they offered this new router which was going to be faster, better and all the rest.
Well, it's doubled the speed on the Downloads alright, so now it's at walking pace not a crawl. But just as you say ... Uploads? Not a chance.
My hobby is restoring Victorian/Edwardian photographs on one of the Family History boards. I used to be able to Upload 1.5 Mb with no problem ... 54 kbs now which is worse than useless.
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What a load of moaners! I've just switched to Tesco phone & broadband. The switchover was seamless. My speeds are a little faster than before (Orange) and now it's caring £2.50 per month rather than £20.00! My son plays PS3 online, my wife is constantly online via an iPad and so am I. Unless you constantly want to do lots of (illegal) downloads I can't understand why so many people are unhappy. I've called Tesco (British-based) technical support several times and have been happy with the response. Whenever we had issues with Orange we were routed to their India call-centre. Service was not good. The idea that Tesco would risk damaging it's reputation by deliberately providing a sub-standard broadband product is absurd! As for all the moaners who trumpet their IT knowledge and belittle the people in support trying to resolve their problems, I say show a little humility!
