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Customer reviews

Show all 14 Tesco broadband reviews»

  • neutral

    by Rossi37 at 20:03 on 1 Sep 2010Report abuse

    Did you know that its virgin that supply the broadband service to tesco. that unless they have changed.

    I have found that most of the IT Support for most of the UK's Broadband services are highly inflated on price and usually hopeless. Regardless if your email service is with the ISP or not if there is a prob they should be able to assist. BT isnt much better I am glad I dont need to call them that often.

    We have a problem in this country alot of companies want our money but dont want to employ here. So when we phone we get frustrated due to call waiting and entering our details 5 or 6 times before we get to talk to someone. Maybe we should petition No. 10
  • unhappy

    by John Newbury at 21:08 on 27 Aug 2010 | registered | 1 postReport abuse

    Folks, I can only advise you not to subscribe to Tesco broadband. Whilst it appears cheap, and in relative terms, is cheap, you certainly get what you pay for.

    I moved from Orange & separate BT line rental where I was getting 3.5MBps for the past six years, to Tesco, purely because of the cost saving. I now get somewhere between 700k and 1.9Mbps erratically, and can't even watch BBC iPlayer, the quality of supply is that bad.

    The helpdesk alternates between rude, agressive and bored to helpful and concerned, but all completely unable (or unwilling) to accept that unless someone has replaced the copper between my house and the local exchange with a lesser quality cable, then I should be able to get the same speeds as my previous provider, which I am not.

    Clearly, Tesco Broadband throttle your supply to make money. And they care little about anything else. I am currently seeking a MAC code and early release from my contract.

    Avoid.

    Regards
    John
  • unhappy

    by Stephen Cunningham at 10:14 on 22 Aug 2010Report abuse

    Bill didn't get paid when due (my error) to Tesco Broadband/Home Phone.The bill was due on the 16/08/10.When I came back from holiday on the 19/08/10 some 72 hours later they had already cut me off.No letter of explanation nothing.

    When I phoned their customer services when I got back,I didn't know it was a bill issue but a technical fault.They said they would look into it and phone back within 24hrs.They never did.Next day I phoned them on my mobile (costing me money),they said was bill issue and can only pay by cheque,said they had sent an email to say say bill overdue,liars they never did.

    They don't accept debit/credit cards if you miss payment,they only accept cheques which take anything upto a week to get to them and clear,and they cut you off within 72hrs.If you are thinking of joining Tesco DON'T DO IT.Might be good at grocerys,rubbish in the telecoms market.
  • neutral

    by crazytalk at 11:15 on 27 Jul 2010Report abuse

    I am glad that I have read the reviews as I was thinkiing of changing to Tesco not now better the devil you know

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