Tesco broadband logo

Tesco broadband

Unsure about which package to choose? Call our helpline - 0800 4661 043 or we can call you >

Overview

  • Great value, straight-forward options
  • Earn Tesco clubcard points on your monthly bill
  • Friendly UK call centre

Best selling Tesco broadband deals

Broadband Genie Home Broadband Awards

While the 2014 Home Broadband Survey didn't result in any award wins for Tesco Broadband, the service was nominated as the finalist in the Best Budget Broadband category, with the judges saying that Tesco is "not just offering cheap services but also challenging the 12/18/24 month minimum of the market".

About Tesco

After an aborted broadband partnership with NTL back in 2004, Tesco returned to the UK home broadband market in 2009 with telecoms firm Cable & Wireless. It currently offers broadband and telephone rental services on BT's UK ADSL telephone network.

Largely putting itself out there as a budget consumer brand, Tesco Broadband deals offer aggressive pricing backed by UK call centres, no set up fees, inclusive wireless router and a variety of call packages with 30 day or 12 month contracts, plus of course the lure of extra Tesco Clubcard points.

Customer reviews

Show all 163 Tesco broadband reviews»

  • happy

    by miles davis at 11:55 on 3 Sep 2014

    If I had the choice between carrier pigeon, two cups and string,stone tablet and chisel or Tesco broadband then the pigeon would win! It would be quicker and I could eat it once I have moved providers!!
    Worst broadband in the entire world! Constantly slow, dropping out of connection, always having to ring customer service or wait in for yet another engineer to visit. Utter garbage!
    When I said I was leaving they tried to charge me £65 for terminating my contract early! I pointed out that Tesco had been in breech of the contract in the first place by not providing the service stated in the contract. Fee waived!!
    Have since changed providers....yummy pigeon!!!

    Report abuse
  • happy

    by miles davis at 19:59 on 2 Sep 2014

    If I had the choice between obtaining information via a carrier pigeon/two cups and string/stone tablet and chisel or Tesco Broadband.....the pigeon would win hands (or wings) down!! In an attempt to save money I switched to Tesco Broadband and home phone. I saved money, but lost any usable broadband and internet. 4 engineer visits and various lengthy phone calls and 3 months later and still no workable internet! When I told them I was quitting the contract early, they tried to get me to pay a £65 early termination fee. I then informed them that they had been in breach of contract in the first place by not providing usable broadband
    Have since switched providers....pigeon breast in garlic and red wine is sooo delicious!!!

    Report abuse
  • neutral

    by Calum at 13:52 on 24 Aug 2014

    Used Tesco Broadband since August '13. From the word go has worked perfectly. Is it Fibre optic fast? No, but it is a solid 10mb (speed checker tested). I do get the impression the customer service leaves a little to be desired but quite honestly the (provided)router/ISP has been the most reliable I've ever used out of Sky, Virgin and AOL. I was based in Reading area.

    Report abuse
  • happy

    by HPN at 10:06 on 10 Jul 2014

    Dear Representative,

    I am glad that again I am able to contact Tesco Support centre and it gives me immense pleasure to say Hello to you.

    Since I moved from O2 to Tesco Broadband and Homephone services I am loving every moment of my life (I regret everyday of my life and wonder why I moved?)

    Every single day won't pass without thinking about you, calling you, seeing you in person or send you an email and tell you my painful story how frustrated and angered I am at the level of service I receive and the amount I pay for getting no service in return.

    Every time I call in I go through various lines of Technical support following the same steps again and again and beyond, e.g. connecting my laptop using ethernet cable and line tests after line tests, steps mentioned on this page are stored in my memory after going through this several 100s of times 'http://www.tescobroadband.com/HelpAndSupport/Articles/View/5757?cat=1154'. I am forced to do this until I finally give up in frustration and start praying God to restore my broadband services. Thank you for restoring my faith in God.

    I have always been threatened to pay for the engineer visit if I do not go through the above torture when I call to complain about the service either I have to submit to the demand of torture or I have to have good faith in God and simply hope that service is going to restore as magic wand will fix everything for me.

    I also have to pay for the luxury of calling Customer service on 0845 nos and to be able to speak to one of the representative and feel very special about it. I give-up my holidays to pay the bills to call you and express my disappointment and I genuinely thank you for giving me this opportunity.

    Also, you can see how much time I have on hand, I can give-up my work and just make this as my day job to call Tesco support centre and have a nice conversation with you with a cuppa for couple of hours.

    When I call Retention, billing and Customer service they will put me in a marry-go-round and calls will be transferred from one department to another have to tell them all about my issues frustrations and how long it has been going on and repeat it until it ultimately reaches the unbreakable gate 'Technical Support' and there begins long journey to work as Tesco technician spend hours of my family time, work time, time with kids - giving me no results. If I am lucky somebody promises me to send out an engineer not before threatening me about dire consequences to pay for engineer visit and my persistence will make you book a time for their visit making me feel luckiest person on this earth and shouting out loud on the road about my achievements.

    What happens next is - another Technical Support call on the day of the Engineer visit discarding everything that was done before and repeating the threats and rightfully blaming me as a customer not supporting the support team to be a Technician for them.

    Actually, I might have missed terms and conditions wherein it must be written that I willfully obliged to pay £22.00 appox. every month to learn to be a Tesco/BT technical engineer and should keep doing this until my death. I owe you this money every month to learn the telephone engineer skills, one to one via phone and incur additional charges on my mobile bill, give-up my time with family and friends and if I do my day job it is at my own risk/cost but I should still learn these skills everyday even if it is late in the evening, give-up my dinner if I have to.

    You also help me to concentrate and focus on only one thing at a time as you always help me to connect only one device to privileged service. My concentration level has gone up drastically. I make it a point to shut my laptop before I connect my mobile or ipad, saves me a lot in energy bills.

    Finally I beg you Sir/Madam please send the engineer to fix the issues I am counting my last few days on the death bed and want to use your broadband services for one last time so that I can rest in peace.

    I recommend using Tesco if you are feeling low, if your Blood Pressure is low, if you do not feel like working, if you do not care for family and friends, if you do not feel like skipping dinner and yes have millions to donate for good cause like Tesco broadband - or to get a technician job much cheaper than to go to university and learn the skills and dedicated team is available 9-9 most days.

    --One Happy Customer of yours.

    Report abuse

Add a review

Please leave a comment
Please describe your emotions in making this comment:

Powered by reCAPTCHA