Saga of tesco - I have had six engineers - one specialist all from BT/ also independent / the problem is down load speed /fine during the day hard wire test to BTwholesale is about 9mb/from 1600hrs it gets slower throughout the evening/can't watch films to much buffering /total rubbish with customer care and technical help / problem since dec 2013 /still ongoing / I know what it is the throughput / have had lift and shift / new crimp outside / new split box to wall / 3 modems / lines have all been upgraded by BT am 300 yards from box and 400 yards from exchange / have been fobbed off /excuses made and a million apologies but NO fix / will keep you posted as to when it fixed / but am in the eternal triangle TESCO and BTWHOLESALE and me the end user
Unsure about which package to choose? Call our helpline - 0800 4661 043 or we can call you >
- Good value, straight-forward options
- Earn Tesco clubcard points on your monthly bill
- Unlimited downloads actually have a 100GB/mth fair use limit
Best selling Tesco broadband deals
- Broadband + PhoneTesco Unlimited Broadband & Calls
- FREE setup + £2/mth*£6 after 12 months
- Includes phone bundle*+ £15.40/mth line rental. Free UK landline calls evenings (6pm - 6am) and weekends
- Up to 14Mb max speed
After an aborted broadband partnership with NTL back in 2004, Tesco returned to the UK home broadband market in 2009 with telecoms firm Cable & Wireless. It currently offers broadband and telephone rental services on BT's UK ADSL telephone network.
Largely putting itself out there as a budget consumer brand, Tesco Broadband deals offer aggressive pricing backed by UK call centres, no set up fees, inclusive wireless router and a variety of call packages with 30 day or 12 month contracts, plus of course the lure of extra Tesco Clubcard points.
Currently lucky if we receive 1MB, generally 0.8 - cannot download ANYTHING or do anything. Phone line is also awful, crackly and echoing.
Called and emailed Tesco on numerous occasions, 4 engineers been out and they 'cannot find a problem' - even been told there is no fault by one man!! They want to send another engineer out, but its crazy - although they try to be helpful, nothing works (had a problem for years now). Can't even be bothered to complain any more!
Think they should just stick to selling baked beans
Endless throttling (unlimited package). In the last year it's got really bad. I leave my computer for twenty minutes - it's throttled. I work for a couple of hours online - it's throttled. I'm a light user but have to flick the router switch on and off 4 or 5 times a day. Sometimes it only takes five minutes to reconnect. Sometimes it won't reconnect even after I restart my computer. And sometimes I just have to turn everything off and walk away for an hour or two.
As for their complaints procedure - there's a character limit of about 124 characters if you use their form to email them, you try making a complaint in 124 characters. Clearly don't want to know.
My own story with this bunch of wasters is thankfully short. Unfortunately, I will have to live down the shame of suggesting them in the first place to my partner. We started with them in September and although the phone was fine the broadband lasted a whole 30mins before dropping out completely. Cue long, increasingly desperate calls to first line support, second line support, customer service , and finally the "are you thinking of leaving us" crew interspersed with visits from engineers. Ultimately, I did threaten to leave after two months of this. The guy put me on hold and went away, a few minutes later he told me there was nothing else he could do...I left and am much happier at Plusnet - a proper internet provider