This is a first for me as I'm not really a ' blogger' but after reading all the negative reviews on Tesci's broadband service I felt compelled to join the club! I switched my biradbsnd/phone(including line rental) from Sky to Tesco on 25th April 2012 and how I wish I hadn't! I was satisfied with the wifi speeds i received from Sky ( only had to call thrm once in 12 months when speed dropped too low to run BBC iplayer and the problem was quickly resolved) but like so many others before me I was swayed by the extremely competitive pricing strategy for a combined package. I had assumed it would be no different to switching electricity or gas provider but sadly not. I echo the comments about tesco's customer services/ technical team - pleasant to deal with but inadequate
Knowledge in terms of resolving the issue. I've spoken to them on more than 10 occasions since 25th April the last occasion was yesterday when I was advised that the issue has been escalated to the Network Team and am expecting a call back from them on Monday! This is ' last chance saloon' for them to resolve the sipped issue otherwise I will exercise my right to terminate the Contract within the first 3months if ' unhappy' with the speeds received. Not sure if all the people who have commented here are aware of this option. It's not ideal as its hassle and other packages are more costly at face. Skye but at least they may actually work efficiently. Clear message to Tesco's leadership team is only if you expand and diversify into new market channels if you can maintain quality and service levels otherwise stick to what you know i.e selling groceries
Tesco broadband Reviews
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I actually have no idea how I am typing this with such a ridiculously crap broadband connection from tesco. TERRIBLE, TERRIBLE, TERRIBLE! If you are not bothered about having to manually connect each of your devices whenever you want to use the Internet then go for it, but be warned - it is such a nightmare and so time consuming. Techs have no idea why my connection drops and I have to keep reconnecting every single hour, they put it down to me using apple products which THEY DON'T SUPPORT UNFORTUNATELY! 'SH*T' is a nice word for this crappy service that I am now locked into.
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Mal, you have described exactly what has happened to me!
I have been with Tesco from the very beginning. At first it was * then it improved slowly and I was as pleased as I could be with my Speedtouch modem which was good enough for what I wanted to do.
Then they offered this new router which was going to be faster, better and all the rest.
Well, it's doubled the speed on the Downloads alright, so now it's at walking pace not a crawl. But just as you say ... Uploads? Not a chance.
My hobby is restoring Victorian/Edwardian photographs on one of the Family History boards. I used to be able to Upload 1.5 Mb with no problem ... 54 kbs now which is worse than useless.
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What a load of moaners! I've just switched to Tesco phone & broadband. The switchover was seamless. My speeds are a little faster than before (Orange) and now it's caring £2.50 per month rather than £20.00! My son plays PS3 online, my wife is constantly online via an iPad and so am I. Unless you constantly want to do lots of (illegal) downloads I can't understand why so many people are unhappy. I've called Tesco (British-based) technical support several times and have been happy with the response. Whenever we had issues with Orange we were routed to their India call-centre. Service was not good. The idea that Tesco would risk damaging it's reputation by deliberately providing a sub-standard broadband product is absurd! As for all the moaners who trumpet their IT knowledge and belittle the people in support trying to resolve their problems, I say show a little humility!
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Being a new Tesco Broadband Customer, I'm a little disappointed with my speed I should be getting about 12-13mb as my previous ISP was providing this speed. Uploads are non-existent and don’t work. The router they have supplied a Technicolor TG582n is the worst router I have ever used. It is pitifully slow on Wi-Fi and also it seems to be blocking Uploads. I'm already going to purchase another Router tomorrow to try and resolve the speed loss when using Wi-Fi. I've spoken to their Customer Services team about these problems, who are 'looking into the problem for me'. My Initial impressions of Tesco Broadband are that it is a poor ISP; their Technical Support Staff are very inefficient in understanding the exact problems. I am a fully qualified IT technician and whilst talking technical to them they just freeze! Although they are trying to resolve my connection problems by promising me something will be done and the issues to be escalated, I do not expect them to be successful. Not a good sign for a new customer Tesco! Just a word to fellow customers here: Has anyone else got problems uploading data? When instructed to perform speed tests at www.speedtest.net it shows download speed but 'freezes' on upload speed. Any assistance is gratefully appreciated. Simply, in conclusion this product is not fit for purpose. Not good enough Tesco!!!!!
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We got our tesco broadband after 2 weeks of waiting to switch provider. I don't think that wait would be shorter with any other..
Anyway, the speed so far is awesome! Honestly I didn't expect those kind of speeds (above 12-13 Mbits)... We'll see how it behaves in future. -
Steer clear! Tesco broadband and home phone are worse than useless. 10 days without phone or Internet when we swopped over. Customer service are ineffective and at times bizarre! Constantly lied to, thinking about them gives me chest pain! Steer clear, steer clear!
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tesco broad band is worse than useless. Nice friendly helpful chap on the other end of the phone, called him so many times I am now on first name terms and will be exchanging Christmas cards. However he knows naff all about computers and is totally unable to fix my broadband, Why oh why did I fall into the trap of cheap broadband? Basically you get what you pay for. Its cheap and its crap. I should have known better
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My experiences with tesco broadband have been terrible to say the least. I have only joined the tesco broadband services very recently and i've been having major issues since day one, the technical support team have tried to help what i can only describe as a futile attempt as basically, the quality of tesco broad band is not fit for purpose so nothing they can suggest can resolve anything. I had just changed from another broadband service provider which i had been with for over 3 years and not receive any problems such as this so this was not like a new broadband agreement that i did not have any previous experience of. The amount of time i have spent trying to resolve my issues with tesco broadband has been very time consuming. Being made to wait an average of 20mins on the technical support line even before i get to speak to an technical adviser is a ridiculous time to wait and being told to wait 72 hours before an line engineer will call me back is shocking customer service. I would recommend that NOONE to go for tesco broadband despite it being £2 per month. It is the worst broadband service you can ever experience. You have been warned.
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Was with plusnet for a year and although cheap (i.e. you get what you pay for) it was a capped service of 60gb, as i did shopping with tesco online (not anymore ALDI here i come) i selected TBB as my new provider .. what a CATACLYSMIC MISTAKE that was, they did manage to get the service set up on the due date, the shi**y Thomcrap router arrived well before, setting up was wasy peasy all done on auto. That is where the good times end and the crap starts, since Mid November 2011 the connection resets perhaps 2-3 times a week, sometimes daily depending on how much of a mood the frame at the exchange is in. Line speed is abysmal, fluctuates more than the promises of a Labour government. Phone service is about average, nothing to get excited over,worst thing is being on ebay and in the dying minutes of a bid .... connection lost, thomson router resetting. Started to email 'Customer Services' got zero response for a while then an email out there blue, as i was respoding to their emails to me seems odd that no one reads their emails. Pi** poor service fromn start to finish, hoiked into a bar steward of an 18 month contract which is fine, i'll persevere and put up with the slow speed, drop outs and poor customer support, as i will NOT be stopping with these. TBB is really just a badged front end as the line and carrier ISP is ... drum roll, Cable & Wireless, think cruddy AOL and their indian support centres reading from crib sheets and knowing jack about computers think TBB, no change there then.
In summary - would I recommend? Only if you've just had a frontal lobe lobotomy and are insane and clinically mad, then yes, go for it, sign your life away to these crooks and liars of the broadban world.
Line speed - i'd give it a 2 at a push out of 10
Support 0 out of 10
Satisfaction -100 out of 10
Would I recommend even for 10 million clubcard points? Not a hope in hell would i
Bottom Line - STEER CLEAR, AND I MEAN WELL CLEAR OF TBB as its not what it's cracked up to be, C&W are the offenders and they're hurting Tesco's good name, theyve lost my online shopping custom,so i'm hitting them where it HURTS in the till.
NEVER ever ever again will I have anything badged with TESCO ever again, worst mistake ever but runs a close second to the biggest mistake years ago going for Bulldog Broadband, probably run by the same sharks and sjysters,
TESCO - your service is CRAP 100%
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Got broadband from Tesco & thought it was a great deal. The broadband is so slow. I've been with them less than a month & the deal i signed up to has been doubled, total scam. Biggest mistake signing up to Tesco.
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Recently switched to Tesco. Wish I never had. The service started slow and the only intervention on their part has made it worse. I now experiencing speeds slower than dial-up.
Customer services are generally friendly but USELESS. I call daily; they never call back when they say they will - what happened today Mary? Has my 12 day old problem actually been reported to an engineer? Sometime the answer is yes, sometimes it's no, and once I was told they're too busy and will get round to me!
Now I want to nullify the contract. Sharp intake of breath. Guess what...someone will have to call me...tomorrow.
Steer clear - you've been warned! -
I was with O2 for broadband and Tesco for the home phone Then a phone call from Tesco said that I could have a wireless N router, unlimited broadband, free evening and weekend calls for a lot less than I was paying for both separately. I could have half price broadband for 12 months and free set up if I signed up for 18 months. Tesco Homephone had been great so I jumped at the chance and changed to them. I now regret doing so.
A rubbish Thompson router that Thompson's own web site said was not an N router but something less, slower than a granny with a walking frame internet with broadband width that fluctuates wildly from acceptable to no go depending on how many are on it, and no concept of customer service when we called to complain! Oh, and to boot, they've sent me an e-mail informing me that their prices are going up less than 3 months after my service was activated, but...they've given me triple points for 12 months I wish I'd stayed with O2. Would I recommend Tesco Broadband? In short, NO! -
I have just changed from the OLD tesco .net, to tesco broadband, I have had a few glitches but the service is a lot faster .....it's cost me "One Penny" more than before,less a discount of £4.00 per month for 12 months . watch this space...
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ive been with tesco since first connecting to internet years ago never had a days trouble with them,never had to ring for technical help,getting lower speed than thought suppose to be 2mb but still runs 3 laptops wii xbox and 3 mobiles so has been quite good to us id say, only reason im looking to swap is money saving,having read internet reviews seems all providers have real bad points which is proveing really hard to choose who to go with to me sounds like pot luck with any internet provider
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Sadly i have to agree with the comment made by Chas - Tesco Broadband is absolute rubbish. It took at least 5 phone calls maybe lasting 4 hours before my router worked, and then a similar number of calls before the Tesco engineer finally agreed it was not working. the only way i could get any sort of a signal was by removing the front cover of the telephone socket and then plugging an ethernet cable into the test socket.
I have now cancelled and have switched to Virgin, which is absolutely brilliant. They set up the wireless router and even made sure that my laptop was set up.
My advise to anyone considering Tesco braodband - think again.
My advice is look elsewhere. -
Sadly the Tesco Broadband is rubbish.
I joined because I though it was a trusted brand how wrong I was.
I only discovered they do not offer an email service after I joined - I thought they had to offer one to call themselves an ISP
The internet connection is dropped many times each day with the only answer being to reset the router and yet they insist you sign up for 18 months -
An absolutely abismal service, if you can call it a service.
I must have made 20 phone calls, easily, to resolve connection problems to the new Tesco service, however, 4 WEEKS ELAPSED AND TESCO HAD STILL NOT RESOLVED THE PROBLEM !! A friend also experienced similar problems.
The help desk ask you the same questions time and time again. It is like being on a familiar circuit only different laps! You will feel as if you are losing the "plot" or are perhaps heading for an audition for a Fawlty Towers production!
I have spoken to so many staff on the helpdesk that I think I now have more "friends" that those on Facebook.
Tesco talk of their "Finest" range. The broadband service is definitely the "Finest Crap" ever. I think they should stick to selling beans etc.
If you know of anyone planning Tesco broadband's new service, they do so at their own peril as this alleged "service" will completely and utterly waste their time.
IT IS ABISMAL. Beware.
Isobel
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In short: Easily the worst ISP I've ever been with. Completely failed to live up to any of their promises. If you're tempted by them because they seem cheap compared to others, believe me, it isn't worth it!
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I just hope this puts off people from joining Tesco broadband as it's rubbish, I have complained so many times with no help at all from Tesco's. It goes off and on all the time, we have to keep switching the router off and on. We have to wait until our contract is up and then we will say goodbye, thank goodness. So please beware you will be sorry
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I can't even call this 'service'- it's been 1,5 months since we switched to Tesco yet I'm still browsing the web on my iPhone 3G. Firstly it took Tesco 2 weeks instead of 2 hours to switch us from BT, not a great example of keeping customer promises! Then we were charged for the service period when there was no service. After all that I came back from holidays to find out that none of my devices actually has Internet connection! I've spent a whole week end on the phone with Tesco (I wonder if they will charge me for this?) and the connection was being 'magically' reinstalled during my lengthy calls with technical support only to disappear minutes after I stopped talking to them. Are you freaking joking me?! I had Internet for 5 minutes on Monday and none at all on Tuesday. I'm no longer going to take this bulls**t from them and moving away ASAP. If Tesco tries to charge me for anything I will kindly ask them to go to hell I guess. No more shopping in their shops either.
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I have been using different broadband providers for some time now, I can say Tesco Broadband is the worst i have come across so far, it takes forever to load a page, i cant even open an email account, let alone open pages with pictures, it takes forever, i phoned them and they told me it will take some time to rectify but after about a week, no joy. simply put, do not sign up for it.
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I have had no access to the internet for the last two Sundays - what is significant about Sundays are they all at church?
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CRAP. Do not sign up for it. The connection drops whenever it pleases, it takes half an hour to load a short Youtube video, and don't even think about downloading a game or program. Tesco, just stick to selling food, and leave the technology industry for someone else, because you obviously don't have a clue.
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Bascially do not sign up with tesco broadband, they are not an internet broadband provider but a supermarket passing themselves off to the a broadband provider. The so called technical experts are not very good. I moved from a good broadband provider to save money but I would rather pay the extra to have a good service. I agree people should put their complaints to tesco otherwise they will do nothing to improve this service.
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Hi another post just recorded the LOWEST download speed ever....0.51Mg !!! LOL & Im paying for 2Mg why do they get off with this s***e??? they come into the catogory of ISP's from hell. Got to get Dom Littlewood onto this one. Roll on the 9th Jan when I move to new ISP.
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have been with Tesco 'broadband?' for number of years.They upgraded me to 2mg !! LOL
has been crap since day one.Had allsorts of recommendations from their so called technical dept I even moved entire computer set up to within 3feet of main BT box.Still the same s-l-o-w download.Gets faster during day (when I dont/cant use it) then speed drpos off to aroynd 0.6mg at night.They told me Iwas on FASTEST package they 'dont do a faster one that 2Mg' After a plothoria of letters as its impossible to speak to someone I am moving to BT. Tesco say they will not charge me for moving/cancelling. However if they try to (Ihave this in writing) it will be a trading standards/ofcom job.My daughter has been with BT for years and has not had problems.PLUS I'm only gonna be £30 for three months from BT while Tesco was charging me £17:99 PER MONTH!! I wouldnt buy a tin of peas from Tesco now. Service ZERO speeds ZERO technical dept ZERO BEWARE!!!! -
Thank you for your post Tim. I thought I was losing the plot before I read it
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No longer so angry as have found old 'sent ' messages etc. in my new IN BOX.
Phew -
Two hours on and still not satisfied with Tesco. Apparently updated site without informing me when this would happen. Messages a-plenty now received, but all old saved messages missing. Since I do not have a Tesco home phone line, I have been told that I am liable for the cost of all the phone calls made this morning because of this (premium charge no doubt). I now wait (for up to 48 hours I am told) for them to contact me regarding my lost emails.
We all mess up sometimes, but this is all too much for me
