In short: Easily the worst ISP I've ever been with. Completely failed to live up to any of their promises. If you're tempted by them because they seem cheap compared to others, believe me, it isn't worth it!
Tesco broadband Reviews
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I just hope this puts off people from joining Tesco broadband as it's rubbish, I have complained so many times with no help at all from Tesco's. It goes off and on all the time, we have to keep switching the router off and on. We have to wait until our contract is up and then we will say goodbye, thank goodness. So please beware you will be sorry
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I can't even call this 'service'- it's been 1,5 months since we switched to Tesco yet I'm still browsing the web on my iPhone 3G. Firstly it took Tesco 2 weeks instead of 2 hours to switch us from BT, not a great example of keeping customer promises! Then we were charged for the service period when there was no service. After all that I came back from holidays to find out that none of my devices actually has Internet connection! I've spent a whole week end on the phone with Tesco (I wonder if they will charge me for this?) and the connection was being 'magically' reinstalled during my lengthy calls with technical support only to disappear minutes after I stopped talking to them. Are you freaking joking me?! I had Internet for 5 minutes on Monday and none at all on Tuesday. I'm no longer going to take this bulls**t from them and moving away ASAP. If Tesco tries to charge me for anything I will kindly ask them to go to hell I guess. No more shopping in their shops either.
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I have been using different broadband providers for some time now, I can say Tesco Broadband is the worst i have come across so far, it takes forever to load a page, i cant even open an email account, let alone open pages with pictures, it takes forever, i phoned them and they told me it will take some time to rectify but after about a week, no joy. simply put, do not sign up for it.
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I have had no access to the internet for the last two Sundays - what is significant about Sundays are they all at church?
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CRAP. Do not sign up for it. The connection drops whenever it pleases, it takes half an hour to load a short Youtube video, and don't even think about downloading a game or program. Tesco, just stick to selling food, and leave the technology industry for someone else, because you obviously don't have a clue.
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Bascially do not sign up with tesco broadband, they are not an internet broadband provider but a supermarket passing themselves off to the a broadband provider. The so called technical experts are not very good. I moved from a good broadband provider to save money but I would rather pay the extra to have a good service. I agree people should put their complaints to tesco otherwise they will do nothing to improve this service.
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Hi another post just recorded the LOWEST download speed ever....0.51Mg !!! LOL & Im paying for 2Mg why do they get off with this s***e??? they come into the catogory of ISP's from hell. Got to get Dom Littlewood onto this one. Roll on the 9th Jan when I move to new ISP.
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have been with Tesco 'broadband?' for number of years.They upgraded me to 2mg !! LOL
has been crap since day one.Had allsorts of recommendations from their so called technical dept I even moved entire computer set up to within 3feet of main BT box.Still the same s-l-o-w download.Gets faster during day (when I dont/cant use it) then speed drpos off to aroynd 0.6mg at night.They told me Iwas on FASTEST package they 'dont do a faster one that 2Mg' After a plothoria of letters as its impossible to speak to someone I am moving to BT. Tesco say they will not charge me for moving/cancelling. However if they try to (Ihave this in writing) it will be a trading standards/ofcom job.My daughter has been with BT for years and has not had problems.PLUS I'm only gonna be £30 for three months from BT while Tesco was charging me £17:99 PER MONTH!! I wouldnt buy a tin of peas from Tesco now. Service ZERO speeds ZERO technical dept ZERO BEWARE!!!! -
Thank you for your post Tim. I thought I was losing the plot before I read it
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No longer so angry as have found old 'sent ' messages etc. in my new IN BOX.
Phew -
Two hours on and still not satisfied with Tesco. Apparently updated site without informing me when this would happen. Messages a-plenty now received, but all old saved messages missing. Since I do not have a Tesco home phone line, I have been told that I am liable for the cost of all the phone calls made this morning because of this (premium charge no doubt). I now wait (for up to 48 hours I am told) for them to contact me regarding my lost emails.
We all mess up sometimes, but this is all too much for me -
Valerie - did you know that Tesco.net have recently upgraded their server and have stopped sending mail on the old server? If you didn't know this, log onto newmail@tesco.net, log-in as normal and the chances are your recent e-mails will come pouring in. The new server has a whole new look to get used to, but at least you can get your e-mail. I only found this out when I stopped getting e-mail at mail@tesco.net, phoned them to ask why and was told how to log on to the new server. Apparently they sent out an e-mail about this telling you how to log on to the new server after the switchover, so you don't know how to log onto the new server to pick up the e-mail about logging onto the new server!!! Typically bad Tesco communication!
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All I want is a simple life and to be able to send and receive messages. At least I hoped I would be able to get some advise if things went awry. Not so. Trying to find the right number to call is a nightmare (I had to ring the grocery section for a number). The number that I eventually rang was engaged for what seemed like an eternity - in fact I still wait. I only hope I am not being charged for the call. In the meanwhile I am desperately waiting for several important emails. Not received any emails for at least a week!!
Is there anybody on the other end of the phone or am I just paying to listen to recorded messages of the sea? Grrrrr........ -
Thank you all for posting your reviews, saved me from switching to tesco.
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Am I glad I read this.I was thinking of changing to Tesco Broadband,but after reading this I have changed my mind and won't touch it with a bargepole...Sounds like "Finest Crap".Thanks to all the reviewers,you've saved at least one from becoming the next mug to fall for Tesco's misleading claims
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I upgraded my Tossco broadband in July from my slow 512k hoping that this would be easier than switching completely. Although the advertised speed is "up to 20Mb" I initially received around 6 which was so much better than I had. I was willing to accept this as it was reasonably cheap. Since then, the speed has gradually reduced to the extent that, today, I am getting between 400 and 800k. At times (it seems to happen mostly on Sundays) I it stops altogether. I have tried all the tests I can and the ones they recommend doing to no avail. I wish I hadn't signed up for an 18 month contract! I, too, have experienced being cut off when coming back from holiday due to my debit card having expired. They waited until I had missed two payments, didn't warn me and then sent a letter two days after I had been cut off warning me I would be cut off. At least they reconnected me within half an hour when I called them. I would like to cancel my agreement. Perhaps I can, on the basis that they have breached their contract with me, and avoid early termination charges. I intend to email them about this but I am not hopeful about the outcome.
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just changed from talk talk to tesco,what a mistake.i cant even get you tube video,s to play without fannying about for ten minutes.I thought TT was slow but this is taking the mick .rip off b*******s.
17 months to go then they can stick it...tjb -
Tesco broadband is awful.....
we have had it two years (have tried to get MAC code from them to change.. not easy!)
so slow most of the time.. constantly dropping off... just useless. -
This is rubbish don't bother, it regularly cuts out rubbish speed up to 20Mb they say is not true dont even get a quarter of that, I normally get 1Mb...... can't use my xbox wireless adapter on it i can't connect to the internet plus its giving me connection problems on there as well
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I transferred to Tesco around a month ago and have made a huge mistake. I have had little or no service and they are just fobbing me off and lying tome all the way through, they will not take any responsibility for the fault and are sending me up the wall!!
Totally shocking approach and no care for the Customers at all, I am just getting no where.
TOTAL WASTE OF SPACE -
Tesco Broadband has serious problems - even the Customer Services advisor I have just spoken to on the phone admitted it! Their so-called Broadband service has just been getting slower and slower and now I can no longer access my tesco.net e-mail account via webmail at all...... They say they have a serious problem that they are looking into but the fault I am experiencing has already been there for days and that is after the service getting progressively worse. If they can't provide an acceptable level of service to their subscribers then maybe they should go back to selling groceries instead. If I see their "unexplained error" message again while trying to access my e-mail I think I'll go barmy!!
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I use tesco homephone and (presently) tesco dialup (yes, I know). When I had a fault with my phone line (like no service at all) it took 5 (yes, five) engineer call-outs to my property to eventually determine that the fault was outside and nothing to to with me anyway. (Tesco can only charge you for the engineer if the fault is located inside your property so they look as hard as they can for something to stick on you).The phone line is actually BT infrastructure and there is clearly a stand - off between Tesco and BT. As for Tesco internet service; well........they have done something recently to make it even more chronically slow than it was before and then, what a surprise; along comes an offer for their Broadband which will make all the problems go away! Don't believe a word of it. I can also access my Tesco e-mail remotely at work which has high speed connection and all the bells and whistles and position is still just the same apart from initial log in. So this is merely a cynical marketing trick and I suggest it is best to stay well clear of their broadband offer.
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The only way to deal with big corps is for the customers to petition them with regards to there services.
Tesco doesnt actually run there Broadband and Calls packages. Its run by Virgin Media on there behalf. -
Tesco stick to what you do best...... GROCERIES! You do not have a compasionate bone in your body, nor are you sympathetic.
STAY WELL CLEAR OF TESCO PHONE AND BROADBAND! -
I am a tesco broadband & phone customer. I chose to go for the unlimited broadband and anytime calls, which I was informed would be £23.40 a month, which myself and my partner thought would be a good deal.
Since joining me & my wife have had nothing but problems with tesco's. We were meant to go live on the 15/06/11 but had no service until the 16/06/11. So from the start there was problems. I was still charged for that day.
I wanted to make payments early, so my account would be in credit, they refused and said they could not take payments before a bill is generated. I thought to myself how stupid is that, they can't accept money off me.
A week later I asked when my first bill would be generated, an advisor told me it would be on the 19/07/11, I then asked if it would be ok to make payments in advance, make payments every 2 weeks and to also cancel the direct debit on the account. She said yes to all 3, so I thought everything would be ok.
I then recieved an email of the bill, which stated payment was due on the 9/07/11. The bill was also higher than expected, it was almost £35. Thats £10 more then we thought it would be.
When we signed up, they told us that the first bill would be slightly higher, in which we thought ok, that will be fine, it would only be a couple of pounds. NOT ANOTHER 10!
My partner was fuming, as we'd already worked out when we could make payments around when we get paid. We would have no money to pay them for that date. I phoned them up, they told me I had to pay by that date, otherwise I would lose service. I then asked to speak to the manager, in which I was put through, I explained the situation to him and what i was told by one of the advisors. He denied this saying that "his advisors would not say such a thing." I told him to listen back to the calls, as they're all recorded. He did, in which he found out that I was telling truth but never apologised. He just stated that it was said in error. I asked if they could compensate for the mistake, he told me that they do not compensate.
I had to get a payment plan sorted out, as we would not have enough money in time to pay it all.
I was supposed to get 3 months free as a promotional offer, I have now found out that will be affected as you have to clear the first bill on time to get the 2nd, 3rd and 4th month free. They are not actually free, you still have to pay £11.99 and the call charges.
On the 04/07/11 I found out my phone was not working correctly, I could make outgoing calls but could not receive incoming calls. My partner found this out because a nurse was trying to call her but it kept saying "this number is out of service." I reported this to there technical team who said they could compensate for loss of service. I called my family to let them know the situation, my sister said she had been trying to call for the last few days as my nan was very ill. I had an email from an old friend asking me to give them a call. They told me that they've been trying to call for the last 2 weeks.
I explained this to tesco's and they said they can only compensate from the date I informed them that it had a fault.
How would I know the phone wasn't working? I could make calls, so it seemed ok to me.
The advisers are useless, they do not have a compasionate bone in their bodies. They do not care about you as a customer, just the money they get from you. -
I agree with a comment Rossi37 has made. The people that run our country just like Tescos attitude. All they care about is getting your money off you. WE should kick our MPs out of this country as well as the supermarkets. They are ripping us off folks and STILL>>>>>>>>>>>>>>>>>>>>>> we do nothing.
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I would never, ever again have any dealings with Tesco whatsoever. They are the most unscrupulous company I know of. I will not even shop in their stores if they are the only ones open and I am hungry. My experience of them is that they want your money but do not want to give anything in return even when it is in your contract with them; they lie blatantly (I know this because I have caught them out); they lie to the Ombudsman service (again they have been caught out); they use delaying tactics to frustrate; DON'T RISK THEM - they really are worse than any other company!
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Did you know that its virgin that supply the broadband service to tesco. that unless they have changed.
I have found that most of the IT Support for most of the UK's Broadband services are highly inflated on price and usually hopeless. Regardless if your email service is with the ISP or not if there is a prob they should be able to assist. BT isnt much better I am glad I dont need to call them that often.
We have a problem in this country alot of companies want our money but dont want to employ here. So when we phone we get frustrated due to call waiting and entering our details 5 or 6 times before we get to talk to someone. Maybe we should petition No. 10 -
Folks, I can only advise you not to subscribe to Tesco broadband. Whilst it appears cheap, and in relative terms, is cheap, you certainly get what you pay for.
I moved from Orange & separate BT line rental where I was getting 3.5MBps for the past six years, to Tesco, purely because of the cost saving. I now get somewhere between 700k and 1.9Mbps erratically, and can't even watch BBC iPlayer, the quality of supply is that bad.
The helpdesk alternates between rude, agressive and bored to helpful and concerned, but all completely unable (or unwilling) to accept that unless someone has replaced the copper between my house and the local exchange with a lesser quality cable, then I should be able to get the same speeds as my previous provider, which I am not.
Clearly, Tesco Broadband throttle your supply to make money. And they care little about anything else. I am currently seeking a MAC code and early release from my contract.
Avoid.
Regards
John
