Tiscali broadband

Don't recommend*

By regan 19 May 2009 15:48

Despite the numerous scathing reviews of how bad tiscali's service is, I've had such awful experience with them I feel compelled to write another. My experience with them was so incredibly poor, frustrating, time-consuming and expensive I feel they operate on a principle of robbery via fees for customer service.

While charging me a rate of 10p per minute for support, I regularly held for 15-20 minutes and would be then be asked to hold frequently through the call and usually end up getting transferred several times to have to explain the situation all over again. The myriad problems were mind blowing---after moving 3 years they continued to bill my old address, my service was dropped with no explanation, I was signed up for a TV package that I didn't request (I don't own a TV). I felt sorry for the polite staff on the phone in India, but they were completely incapable of communicating with other departments, identifying my history of complaints, or taking any direct action. It was always 'we're escalating your case and you will recieve a call in 24 hours' - which I never did.

Honestly, a service so poor it was maddening. Don't even consider them.