Tiscali broadband

Don't recommend*

By kouichi 02 Sep 2009 10:41

Tiscali are no good! I requested 12 month contract and they signed me up to a 24 month. Made 4 calls, but still not sorted even after tiscali admitted to their mistake.

It is over 2 weeks since my line was supposed to be 'activated' yet i still cant make a call and get any broadband signal at all.

Very poor customer service, the advisors do not know what they are doing and the call centres are based in India. It will take you at least 15 minutes before you get to speak to someone and it cost 10p per minute to call them!

I was told and by an advisor at an Indian call centre, someone will call within 24 hours 'with a full update' I am still waiting for it... no surprise there!. I requested for the modem to be sent within 4 working days, but it turned up after 10!

I've had nothing but problems since day 1 and they are still ongoing! Steer clearI! Don't be fooled by the prices - it's cheap for a reason!

I have had O2 Broadband before and never had a problem with them, but Tiscali are a nightmare!.