Toucan provided a member of my family with a line that constantly lost synchronisation with the DSLAM at the BT exchange. Being a telecoms engineer, and having installed hundreds of ADSL systems, I know what I am talking about...
Unfortunately Toucan's phone support 'engineers' primary goal is to get you to leave Toucan in frustration.
One 'engineer' tried to tell me that the microwave oven in the kitchen was the problem, and when I pulled him on it, he argued that he had 'seen it before'. I explained to him that the only way the microwave could be the problem was if I put the phoneline in the microwave. He then asked if there was a TV in the room and then proceeded to blame that instead, saying that I had to unplug it from the mains for 30 minutes before they could try anything else and to phone back if it didn't fix it (!!!).
After a few further failed attempts to get them to contact BT to say there is a problem, another 'engineer' noticed the poor reception on my mobile phone in the house, and tried to blame the problem with the wired telephone line on the poor mobile phone reception in the house... while I would actually think this is a creative and out-of-the-box solution coming from a four year old child, I would not expect such dribble coming from someone who I am *supposed* to call in the event of a fault.
In the end, after a million flimsy promises to contact BT to fix the problem, it took fully cancelling from Toucan (no MAC code) and then joining another ISP in order to get the DSLAM replaced.
Don't get me wrong, it is possible to get the same problem with any ISP, but Toucan, and similar gimmicky, cheapo ISP's, will never fix it, where as more respected ISP's will.
In summation; avoid unless you want ADSL as a status symbol, and never want to actually use it.
Toucan broadband
Unsure about which package to choose? Call our helpline - 0800 4661 043 or we can call you >
About Toucan
Unfortunately, we don't have any further information on Toucan broadband right now. Check out Broadband Genie's broadband deals comparison table for details of broadband packages, prices and offers from all the best ISPs.
If you're an existing Toucan customer, let us know what you think about their service by adding a review below.
Customer reviews
Show all 53 Toucan Broadband reviews»
-
Report abuse -
Report abuse
I bought a new pc with Vista on it, Toucan modem DOES NOT I REITERATE DOES NOT WORK,I LOST THE INTERNET AND THE LAND LINE TOO,Toucan was nothing but horrendous that I cancelled my account with them, I they said it was bt who would mend the faulty line, but because I paid to Toucan BT wouldn't help. now I only have my mobile , TOUCAN is the biggest load of rubbish I have ever had, DO NOT SIGN UP TO TOUCAN, you will regret it
-
Report abuse
I think they are the most incompetent, arrogant, useless company I have ever encountered. Their hideously expensive helpline staff cannot speak English and did not know what an apple computer was. They sent an unwanted router and billed me for a service in a house that had not been plastered. They ignored the complaints, and began a campaign of harrassment over the phone. Then they put it out for collection 3 times. Just visit Toucan Sucks or put Toucan complaint into google and see what comes up! Then avoid this awful company.
-
Report abuse
for just browsing web and the odd email its fantastic.
for serious downloading from the web, gaming etc dont bother.
around 3g per week is the fair usage policy according to toucansucks.org site which is next to useless to me.
traffic shaping does occur because since i use netmeter to track my downloads ive noticed that after downloading 2.2gb in a week the speeds have gone down by around 50%. My router showed a 7.1mb connection and suddenly its showing 3.2mb
Its free for me but will cancel after my term is up.
overall service is 4/10 (no connection probs, just the service is not to my liking)
Add a review
