Virgin Media broadband

« back to full Virgin Media broadband review

Don't recommend*

  By john drysdale 29 Jan 2010 21:05

been with virgin 2+ years, 1st year fine, this last year steady deteriation in service reps are very polite but unhelpful.Modem became faulty mid dec last sent wireless router and then spent almost 5 hours trying to get it to work with no result.n the15th jan a second router arrived and was promised that i would be called between 2 &2.30 that day to assist in connecting to the net.today 29th jan. I rang them and asked for my MAC no. and was told that yes I could have this BUT it would cost me £95. As I have not signed a contract since September 2007 I find this difficult to understand.This is not the first time they have let me down with service problems.I could not recommend them as a providor .