Virgin Media broadband

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Don't know*

  By James Roy 31 Mar 2010 23:57

My experience is that Virgin Media are unable or unwilling to fulfill their orders. I have been waiting several weeks to have a telephone, broadband and TV package installed. They have delivered the quick installation pack and they say;

‘All you need to do is sign to say it's arrived, then follow the instructions to get up and running. You'll be enjoying your Virgin Media services in no time!’

This turns out to be untrue because you can follow the instructions to the letter but if they have not been to install the wiring and connect you, then you will be ‘running’ nowhere. Maybe you can ring them and talk to their ‘expert team’. Nope! Because if you have ordered their telephone package you will have no telephone and the free phone number does not apply to mobile telephone calls – even if you are using a Virgin mobile. So only call if you are prepared to wait in a cue and incur substantial call costs. They ask for a contact number from you when you sign up but do not expect them to use it – unless maybe it is something to do with billing because they are very efficient when it comes to setting all that up, you will get plenty of communications from them on that issue.

If you have access to email from some other source, don’t bother emailing them because they simply will not respond which suggests they are not in the position to supply installation dates because they are unable to handle orders, which is not good but the worst thing is their cowardly handling of inquiries ie simply ignore them!
Would I recommend them – yes but only to my very very worst enemies.