Vodafone Broadband

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Don't recommend*

  By Kev 12 Oct 2007 16:17

Tried it, speed was dreadfully slow, left a steady 2mb orange connection to move to vodafone, contacted help desk several times to advise I now had connection issues and told them I would probably cancel within the 30 day satisfaction period. Vodafone asked me to wait and see if the service settled down but thankfully I insisted they made a note on my records that I was unhappy with the service and was delaying my option to cancel to give them time to fix the problem. I finally gave notice when my upload speed fell to 46kbps. They insisted I was at that point out of the cancelation period but when I forcefully told them I had only stayed as long as I had at their request, they then found the note I had insisted was placed on my records previously and gave in to let me out of the contract. I also used the "failure to supply" line. My £25 connection fee was refunded and off I went. To sum it all up, good customer support let down by misleading information off BT wholesale. Shame really.