Vodafone Broadband

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Don't recommend*

  By Theo 07 Apr 2009 11:48

In my opinion, vodafone has the worst customer service, very patronising, uninformed, even staff who lies. Should you have a problem with your service, you're in for a deep swim. For the last 12 days they claim that there is a problem with the mast(network) in the area, almost central london, and as a consequence I cannot use my USB broadband internet. I have spent serveral hours on the phone with them, and all they can say is that "they're aware of the situation, and will keep me updated as to when the issue is going to be fixed". No dates, not times, no nothing. I had requested to cancel this contract, but they're threatening to hold me liable for cancellation charges. They claim that only after 28 days of no service, I'll be able to terminate the contract earlier. Can someone reading this provide some information regardng this "28 days no service" or this is just another lie? I dont seem to find this anywhere in the terms and condiditions. This seem grossly unfair, and totaly one-sided. Is anyone out there experiencing the same issues? I'll never go to vodafone again. Major dissapointment and frustration. Stay away from this people!