Very disappointed with the service now that they are no longer part of Waitrose. When my router went faulty all they offered was to supply a replacement if I renewed for a further 12 months, sounds like" conditional selling" which I am sure is illegal.Irony is , if I was out of contract I would have been supplied with a new router foc. The new owners are
using the Waitrose brand but without the customer service normally associated with it.
Waitrose broadband
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About Waitrose
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Customer reviews
Show all 6 Waitrose Broadband reviews»
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Great service, excellent customer care. A pat on the back to the entire Technical Support team. It is a pleasure to be apart of your family.
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I think that waitrose is an excellent ISP, there service is world class. The technical support helpline is rather efficient and very professional. I strongly recommended them to anyone.
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I tried to sign up to Waitrose Broadband for home use last year. I tried and tried and tried by I could not get the beastly thing to work so after spending HOURS online and making many many calls to their useless helpsite I threw all the equipment away and cancelled my contract. It was worth the extortionate cancellation charge to get rid of the hateful thing. I now have an Orange dongle which works beautifully and costs much much less.
