I signed up to Wanadoo broadband at their website on my ntl:world dial-up connection, they are appalling. Please tell me the layout of my user-name on my router (eg: [email protected])
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Wanadoo broadband is now Orange broadband - so check out Orange broadband.Customer reviews
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Since Wanadoo were taken over by Orange the service has been dreadfull. I tried to change to another server in January but was persuaded to switch to a new contract Retention Plus at £9.99 per month instead of the £17.99 I had been paying for the same package. The connection speed showing on the screen is 7.6 mbps, but it does seem slow so I have checked it against other speed checkers and they are showing a speeds of 1.76 or 3.2mbps depending on which speed checker site I have used. Where do I go from here? can I cancell for reason of miss- representation?
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I had a wannado contract and had nothing but trouble from the word go, the wireless stoped working, help line what a joke, they said i should email my problems to the help team, great if you could email ! . it stoped working after 10 months, when the 12 month contract was up i canceled. i found this site while trying to find a contact number for them, as they have been taken money from my bank for 15 months and i'm out of pocket about £300.
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short and simple, don't waste your time with this provider!. I unfortunately opened an account with this company, boy how i wished i hadn't. first of all they sent the wrong modem and software 3 times, during this time a month had passed and they charged me a months rental for a service that i hadn't even got connected to!, then when i finally got the correct package, i found that i could't get connected, after many hours spent talking to their useless customer service and technical team and yet another months payment taken for no service, i finally had had enough and told them that i wanted to cancel my contract. i was told i could do that providing i paid up the remaining 10 months of my contract, after many more phone calls i paid up and then took my case to trading standards. they fully backed my case and got me a full refund from this company along with a full apology.
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