Zen Internet broadband
Zen Internet Overview
- Good range of home broadband packages, which are also ideal for small/medium sized businesses
- Generous monthly download usage allowances with the added flexibility to purchase extra usage at any time
- Choice of 1 or 8 static IP addresses
Best selling Zen Internet broadband deals
| Package | Price/mth | Speed(Up to) | Downloads(limit) | Contract | |
|---|---|---|---|---|---|
Zen 8000 Lite |
£17.99 | 20Mb | 5 GBper month | 1months | Go |
Zen 8000 Active |
£24.99 | 20Mb | 25 GBper month | 1months | Go |
Zen 8000 Pro |
£34.99 | 20Mb | 50 GBper month | 1months | Go |
Currently showing the top 3 of 3 results
About Zen Internet
Zen Internet was founded in 1995 and has been supplying internet services to both homes and businesses ever since. Now based at its new headquarters in Rochdale, it is an independent ISP that now provides communications services and systems such as leased lines, online data backup and web design, as well as broadband.
While being a relatively small ISP, the company has grown from having just two staff to more than 200, with a customer base of more than 77,000 broadband users nationwide.
Priding itself on reliability through its strong technical infrastructure, Zen has won a string of awards in recent times including PC Pro's 'Best ISP Award for 2008 (the fifth year in a row) and the Which? 'Best Broadband Provider 2008' accolade, as well as being a finalist in the 2008 National Customer Service Awards.
Customer reviews
Show all 13 Zen Internet reviews»
by Adam
at 12:09 on 3 Feb 2010
Unfortunately their previously good customer service and billing team seem to have been replaced in the last year or two with some of the most unhelpful and dimwitted people I have ever spoken to.
It's a pity to see a once useful company spoilt like this, and I hope they'll get their act together again sometime. Report abuse
by Channing Walton
at 21:33 on 7 Dec 2009
by darrow
at 11:06 on 23 Nov 2009
by Nik m
at 20:42 on 13 Sep 2009
I live in a semi rural area, approx. 1.5 miles from exchange .
My first ISP was Pipex which at first they were ok, then they got bought out (I think) and everything went belly up, I was eventually forced to contact the people I thought would help (Otello) and what a joke that was. I threw in the towel and gave up, went with Virgin who literally couldn't provide me with speeds beyond half a Mb, less than dialup most of the time with speeds around 70-190kbps, It really took some proving with many phone calls/emails but eventually I was refunded and all my fees since sign up and released the 12 month contract[ don't even get me started on those!] from without fee.
Then, I met Zen, Liked the idea of a monthly contract (why don't more do that?) I had nearly signed up with them in the first place but went with the cheaper companies... as you do. I learned the hard way, very hard way but now I have had no speed issues at all, I am at a constant 6Mb which very occasionally drops to 3 or 4 Mb at peak times (6pm - 11pm) though this really is so occasional it really is not an issue but I thought to mention it to give total picture.
I pay for the service with a 25Gb limit which costs me 25 £ a month thereabouts. I've been with Zen for 3 years now.
Trouble is that my usage is increasing this past year as services on the web increase/improve, consequently the 25Gb limit is used rather too quickly which leaves me 'topping up' with extra bandwidth (priced at £1.46 per GB) at first this wasn't a problem but now its costing too much, simply too expensive.
It is now at the point where I'm using on average 50GB per month and the costs are getting astronomical just for a broadband service.
I realize bandwidth costs and quality tech know how are not cheap and Zen do provide a decent service (should be the UK benchmark IMHO) but to cap people at 25GB in this day is a little on the mean side though this limit was upped from 20GB recently! I belive they could do much much better on that side of things... I used my 25GB by the 9th September 09...
I think we should be able to get some kind of 'pic and mix' type service from Zen rather than the absurdly low usage limits we currently have. One such idea which would suit me great is a customer being able to choose a higher usage limit in exchange for a lower download speed.
I would happily sit with say. 2 or 3Mb down and 800kbps upload speeds with a 50GB limit for around 30£. and I believe many other would too! A survey required ?
At present I am looking for an alternative to Zen (and have been for several months) as the usage limits are bordering the ridiculous, trouble is finding one in my area ...both BE and O2 cannot provide their services because their network isn't yet operating in my area.
To be honest I'm at a loss on what t do, unless Zen increase the limits soon I'm going to have to seriously curb my families net usage, I'm understandably not eager to do that....so it's look for another ISP, I can't find one...and the circle continues :( Report abuse


