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Zen Internet broadband

Overview

  • Good range of home broadband packages, which are also ideal for small/medium sized businesses
  • Generous monthly download usage allowances with the added flexibility to purchase extra usage at any time
  • Choice of 1 or 8 static IP addresses

Best selling Zen Internet broadband deals

About Zen Internet

Zen Internet was founded in 1995 and has been supplying internet services to both homes and businesses ever since. Now based at its new headquarters in Rochdale, it is an independent ISP that now provides communications services and systems such as leased lines, online data backup and web design, as well as broadband.

While being a relatively small ISP, the company has grown from having just two staff to more than 200, with a customer base of more than 77,000 broadband users nationwide.

Priding itself on reliability through its strong technical infrastructure, Zen has won a string of awards in recent times including PC Pro's 'Best ISP Award for 2008 (the fifth year in a row) and the Which? 'Best Broadband Provider 2008' accolade, as well as being a finalist in the 2008 National Customer Service Awards.

Customer reviews

Show all 15 Zen Internet reviews»

  • happy

    by Vikram at 16:11 on 4 May 2010Report abuse

    I'v been with zen for a long time now (a good 3-4 years) and their service is by far the best I've had. I used to be with BT but my speed was reduced by them because of their fair use policy. Their customer service was also dreadful...I chose to switch to Zen because they had no fair use policy and instead just had a download allowance making it more simple and easier. In the past year or so my household has been using the internet a lot more due to online gaming and as a result we often went over the download limit. However I've just heard the downloading allowances are going to be doubled next month so I'm really happy…Obviously a lot of other customers were also going over their download allowances hence their decision to double it.
  • neutral

    by D R at 19:43 on 17 Apr 2010Report abuse

    Have been with Zen for a few years now having suffered a dreadful service from Orange. Havent had to contact Zen the whole time we have had them because nothing has gone wrong. Not super fast but Ok for our family use. Downside is a very meagre download allowance. Makes this service too expensive and I am now looking to change ISP. Loathe to leave a good service but at £24.99 a month and sometimes having to buy extra download the cost is far too high in comparison to others.
  • unhappy

    by Adam at 12:09 on 3 Feb 2010Report abuse

    Zen used to be great, and the actual BB provision still is.

    Unfortunately their previously good customer service and billing team seem to have been replaced in the last year or two with some of the most unhelpful and dimwitted people I have ever spoken to.

    It's a pity to see a once useful company spoilt like this, and I hope they'll get their act together again sometime.
  • happy

    by Channing Walton at 21:33 on 7 Dec 2009Report abuse

    I've been with Zen for 3 years and not had a single issue. Their staff were very helpful when I first set it up but I haven't needed to talk to them since...I am sure they are very nice ;)

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