I've had one of my best customer experiences in the UK with these guys. I only needed their service for a short period of time, so their monthly rolling option (with 100 Gig bandwidth) was a good fit.
I had to cancel my order for some reason and unlike other telecom companies I've had the experience of cancelling with, they helped me and processed the refund as fast as they could.
Definitely, will try them again.
Zen Internet broadband
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Overview
- Good range of home broadband packages, which are also ideal for small/medium sized businesses
- Generous monthly download usage allowances with the added flexibility to purchase extra usage at any time
- Choice of 1 or 8 static IP addresses
About Zen Internet
Zen Internet was founded in 1995 and has been supplying internet services to both homes and businesses ever since. Now based at its new headquarters in Rochdale, it is an independent ISP that now provides communications services and systems such as leased lines, online data backup and web design, as well as broadband.
While being a relatively small ISP, the company has grown from having just two staff to more than 400, with a customer base of more than 93,000 broadband users nationwide.
Priding itself on reliability through its strong technical infrastructure, Zen has won a string of awards in recent times including Best ISP 2010 in PC Pro (that's seven years in a row!), best ISP in the PC Advisor awards 2012, and has been given 'Recommended' status from Which? for the last nine years.
Customer reviews
Show all 24 Zen Internet reviews»
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Report abuseLittle use reading contrived 'reviews' when the 'Packages' link just leads back to the same fecking page...
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Switched from BT (must stand for "Bloody Terrible") to Zen a couple of months ago and it's simply great! The customer service was great from day 1, the salesmen even give you their extension number so you can contact them personally, as opposed to explaining what's going on and facing the spanish inquisition every time you phone up.... AHEM BT
I notice a lot of people commenting that the bandwidth is expensive if you go over your limit, I guess if you use more than 100gb a month it's not for you, but I'm on their 50 gig package at the moment and I've spent a fiver here and there getting an extra 5 gig just in case, but haven't actually gone over it yet (they even send you e-mails at 50, 75 and 90 %)
In my general opinion, they're a great no frills provider, you get a stable connection, at the exact speed they promise 24/7, no BS
Good job zen!!! -
Report abuseWent from BT (hopeless email via Yahoo) to Zen on recommendation. Now too expensive, miles of email address, and they can't fix my outgoing email for more than 3 weeks. Most of my work is emailing articles globally. I'm now going elsewhere.
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