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TalkTalk broadband

TalkTalk Overview

  • Good value 8Mb broadband which you can add to with a variety of flexible service 'Boosts'
  • All phone bundles include free local calls anytime
  • Broadband + phone package prices don't include phone line rental, which is £11.25 p/m extra

Currently showing the top 3 of 5 results show all»

About TalkTalk

After a nasty hiccup in the mid noughties (where it failed to properly prepare itself for the amount of people that went for its 'free broadband' campaign, leaving many unconnected and decidedly miffed), it has recovered well. Its prices are competitive for both straight broadband and telephone deals, while its 'Turbo Boost' broadband deal is as fast as any ADSL (ie, not cable) deal out there. But while cheap, it may not make you cheerful when things go wrong: support can leave a bit to be desired.

It may have only been launched in 2003, but TalkTalk has already become one of the biggest names in UK fixed-line broadband. The brand is part of The Carphone Warehouse and has 2.7 million customers (including AOL, which Carphone bought in 2006), making it the third largest ISP in the UK behind BT and Virgin Media. With the recent acquisition of Tiscali, Carphone is arguably now the biggest, although both Tiscali and AOL are currently being run as a separate entities.

As of January 2009, TalkTalk claimed 78 per cent of its customer base was 'unbundled'. This means connected to a telephone exchange where it has LLU (local loop unbundling) technology installed, which should increase broadband speeds. While the 'free broadband' offer is long since past, its recent pricing relaunch introduced an interesting 'Boost' range of options: the standard TalkTalk package is £6.49 per month (plus BT line rental), but you can 'Boost' this by £4 to add either extra speed (if your telephone exchange is equipped), extra download capacity, extra call time or even extra mobile call minutes.

Customer reviews

Show all 137 TalkTalk broadband reviews»

neutral

by mmg
at 21:59 on 24 Jun 2009

talktalk phone package is excellent but the broadband is far too slow. download speed of 243kbps upload of 24kbps. customer support make you feel something is being done and you get a higher speed for about 24 hours max then it is back to snail speed. the only good thing i that it is free with the phone package but i wish i could try out another provider just to see the difference. i live close to the exchange so i should get highter speeds. drives me nuts. i thought of going over to O2 but you need a BT landline i believe and i have a talk talk landline.
neutral

by rosie
at 07:08 on 8 Jun 2009

when i have been with tiscali they couldn't seem to help me to connect my ipod touch to the internet. i went into a carphone warehouse to see if they could help and they connected my ipod to their router, when i got back home i could not there was a padlock next to my name on the survice provider. so i wonder if you could help me.
unhappy

by MARY BATES
at 09:33 on 21 May 2009

My internet connection is down. Talk Talk keeps blaming the router and everytime I telephone them I speak to someone foreign who I struggle to understand. I have had problems with by internet connection for a few weeks and they too keep blaming the router and my son has told me it is not that and he will sort it out, but he is busy and I am scared to phone Talk Talk because they made me feel very small - yet I work with computers every day and do know something about them. I know I will have to contact them again when I have several hours to spare, as I do need access to the internet. Do not change to Talk Talk no matter how good a deal as the customer service is ********.
unhappy

by Jonny
at 20:38 on 15 May 2009

TalkTalk are cheap, however the saving you make on the broadband are easily outweighed by your electricity bill if downloading or uploading!! For example, I am a member of a songwriters group which upload our own made music to our MySpace page. I set my computer to switch off when downloads/uploads are complete, when i was with the brilliant O2 Broadband it would be done in minutes, with TalkTalk i have known it to take over 1 hours to upload my music because of the dreadfull un-reliability and drops in connection....

So my electricity bill for keeping my computer on for such lenghs of time results in the savings from cheap TalkTalk (which is approx £8 month compared to O2) being turned into an extra £25 per month added to my electricity bill!!!

So all in all for me, TalkTalk costs me an extra £17 per month over O2 and the customer services are absolutely rubbish!!

Please do yourselfs a favour and listen to this invaluable advice "Do not sign up to TalkTalk"...

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