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Tiscali broadband

About Tiscali

Recent troubled waters for Tiscali have been calmed somewhat by its sale to The Carphone Warehouse, but the brand isn't out of the woods yet. Carphone has said its offers in the short term will be centred on its flagship TalkTalk brand, leaving Tiscali customers a little out in the cold. This means its deals won't be getting any better for a while, and sadly its support was never anything to write home about: sometimes expensive, often based abroad and only tech cover is 24/7. In fact, if you're currently a Tiscali customer, the best news out there is several ISPs have been running special offers for you to switch over to them:
PLusNet are currently offering three months free broadband for Tiscali customers - use voucher code tiscalisave at the payments screen stage.

Despite all this, Tiscali had more than 1.7 million subscribers at the last count. The Italian telecommunications company rose in worldwide prominence during the mid-90s with an aggressive European expansion campaign. In the UK it brought London-based ISP Homechoice in 2006 and the popular Pipex in 2007, taking its user base at the time to almost two million. However the migration of Pipex customers to Tiscali caused major disruptions, and complaints of poor service have dogged the company ever since.

It's a shame, as Tiscali offers some good value deals and interesting packages: its £25 per month offering costs £99 to set up, but then you get a wireless router, 70 channels of digital television, free line rental and free anytime calls over a 12-month contract. If Carphone can steady the Tiscali ship, it can be a serious player once more.

Customer reviews

Show all 147 Tiscali broadband reviews»

unhappy

by colin
at 01:11 on 8 Feb 2010

yes ken woe for tiscali we never new how good we had it ,i fee quite guilty about the times i complaind to them .customer support twernt good but boy were they cheap looked around but nothing compares .bloody talk talk they did not wast time putting up the charges even to the fact if you pay by cheuqe then you still have to make it payable to tiscali. Report abuse
happy

by Kenny
at 14:32 on 5 Feb 2010

Been with Tiscali for 5 years and never had any problems apart from being slow at peak times. Never had a reason to phone customer support. Was not happy at the increased price and 40Gb cap since the move to Talk Talk Report abuse
neutral

by Dariusz Stachowski
at 15:11 on 15 Jan 2010

I am sorry to hear that Tiscali has been taken over by TalkTalk. I have been with Tiscali for two years and have never had a problem. No disconnections, and broadband has always been at the promised 1Mb. I do hope that this level of service will continue under TalkTalk. Report abuse
unhappy

by andrewrochell
at 13:17 on 14 Jan 2010

I sent Tiscali a check and it went missing it took them several months to track it down with me having to go to the bank on numerous occasions to get prove . I think the biggest problem is you cannot understand the advisors on the tiscali lines. I am now going to change to a different company. Report abuse

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