Tiscali broadband Reviews

by robert
at 10:17 on 2 Mar 2010

my bill keeps going up,line rental for me is not free, approx £7.00 amonth added to my bill, plus vat, i am currently being charged £ 38.00 inc vat amonth both of us are out of work, how do i reduce my bill or should i change, as money is now tight thanks robert Report abuse

by colin
at 01:11 on 8 Feb 2010

yes ken woe for tiscali we never new how good we had it ,i fee quite guilty about the times i complaind to them .customer support twernt good but boy were they cheap looked around but nothing compares .bloody talk talk they did not wast time putting up the charges even to the fact if you pay by cheuqe then you still have to make it payable to tiscali. Report abuse

by Kenny
at 14:32 on 5 Feb 2010

Been with Tiscali for 5 years and never had any problems apart from being slow at peak times. Never had a reason to phone customer support. Was not happy at the increased price and 40Gb cap since the move to Talk Talk Report abuse

by Dariusz Stachowski
at 15:11 on 15 Jan 2010

I am sorry to hear that Tiscali has been taken over by TalkTalk. I have been with Tiscali for two years and have never had a problem. No disconnections, and broadband has always been at the promised 1Mb. I do hope that this level of service will continue under TalkTalk. Report abuse

by andrewrochell
at 13:17 on 14 Jan 2010

I sent Tiscali a check and it went missing it took them several months to track it down with me having to go to the bank on numerous occasions to get prove . I think the biggest problem is you cannot understand the advisors on the tiscali lines. I am now going to change to a different company. Report abuse

by beatrice kogan
at 22:29 on 4 Jan 2010

I have never dealt with a company as bad as Tiscali. They should not exist. My recorded delivery letters to various managers and emails to the CEO were ignored. I had a 100 page complaint dossier and was about to take Tiscali to court and emailed that fact to the MD. Eventually I was contacted by a member of staff who painfully sorted out my exit as I could not even get my Mac code. On one occasion for example I was asked to repeat my name, address, dob, and security details 25 times yes 25 times. When asking to speak with the supervisor I would be asked to repeat all the details again or I would not be put through, and on, and on...The staff were playing games like children and I had to pay for that when the connection was rarely working and I was using the internet bureau facilities. This was a while back prior to being taken over but I do not see how they would have become professional overnight. I now use the services of Zen and no longer have grief and can only recommend them highly. Zen could not be any better. Tiscali seriously punished me for being a customer. TISCALI NEVER AGAIN. Report abuse

by Stevie | registered | 1 post
at 20:54 on 30 Dec 2009

i have been with tiscali for about 3/4 years now and ever since june 2009 ive had bad connection bad internet speed ect.... ive had connection speeds of 0.75 ti 1.00 mpbs when i should be gettin 8mb i always get disconnected and i cant even play my ps3 online now i am paying £15.00. I am thinking of leaving tiscali now but i dont know what broadband to go for does eny one have any good one that i can go for ? Report abuse

by tony336 | registered | 3 posts
at 18:15 on 22 Dec 2009

In answer to retainer. I can not see how Tiscali can do a cheaper deal than I am getting from BT. Tiscali's package together with my BT line rental , which is a non-negotiable item , is £31.99 per month. I am going to be paying £24.99 per month all in There is no way that
I would consider letting TT take over my phone line, and as retainer says they have to pay BT. Why deal with the monkey when the organ grinder is waiting to serve ? Report abuse

by retainer
at 02:57 on 22 Dec 2009

Tiscali is going thru some weird times at present. I know, I work there! What the added fees for broadband is trying to accomplish, thru Talk Talk's guys not Tiscali's is to try and get a reign in on BT for the phone calls. It's not fair on the broadband only customers I agree, but the deals with BT overall are much more expensive than with Tiscali's or Talk Talk's or most other supppliers for that matter.
Yes the tech side sucks, but if you contact retentions department they can transfer you to 2nd line who are far more helpful and a darn sight easier to get your problems resolved with.
I still laugh when you get people call up and say BT are offering a cheaper deal which is why they are leaving when we can beat it by over £200 over a 18 month contract an still say they want to leave!
The be all and end all is all services are supplied through BT lines, why pay more for the same rubbish service when you can get mucked about for less!
SIMPLES! Report abuse

by tony336 | registered | 3 posts
at 17:51 on 18 Dec 2009

Since my last post several things have happened. I tried and tried to get sense out of Tiscali , but they are all as thick as two short planks , one bloke told me I was lucky to be offered it at £19.99, and should be paying £22.99 ! I blew my top and demanded my MAC code which I got by email after about 20 minutes. I then contacted various broadband suppliers and finally settled on BT . They offered me a deal of £12.99 a month with a free home hub. They also knocked £3 a month off my (seperate) BT phone package. Speed is going to be up to 20mbps in the coming year. I live in a remote village in Lincolnshire , so I am a bit limited in my choices. I was , for instance, unable to take advantage of the Tiscali £6.49 per month deal on their website , but for those of you that are on a LLU exchange it is worth a look. I have spoken to a lawyer about (my daughter -in-law !) and she is looking into the whole Tiscali debacle . Report abuse

by pjacko
at 18:06 on 17 Dec 2009

Like tony336 I am extremely angry at being told by Talktalk that if I don't take their 'offer' of weekend calls my fee will increase to 19.99. I can no longer have unlimited downlaods and what they laughingly call 8mb broadband is always less than 2mb. If anyone knows of a legal case being brought against this please let me know. Grrrrr. Report abuse

by tony336 | registered | 3 posts
at 00:20 on 12 Dec 2009

I have had the letter others are getting informing me that I am going to have to pay another fiver a month to retain my broadband. I have been in touch with Tiscali and got two different stories. One is that I still get unlimited , the other said they did not know ! Very reassuring!
The catch of course is that the charge will increase in January.I am seething with fury at this complete disregard for their customers. I am minded to start a court action to sort some sense out of this . Report abuse

by David Scollen | registered | 1 post
at 15:31 on 7 Dec 2009

I've been with Tiscali for 2 years, and had no problems until I recently upgraded. Now with a max 8mb circuit, my upload speed varies considerably for 1/2 to 2 mb, but is usable, however the upload speed is a pathetic 32mb. I have spoken many times with their technical support but like parrots they always say this is the best profile they can put me on. I wished I'd never upgraded and transferred to someone else. Report abuse

by Daniel Carl
at 23:05 on 5 Dec 2009

Located in Kilmarnock with Tiscali but since the takeover by Talktalk connection speeds and times have been getting increasingly poor. Was getting constant on connection at 6Mbps but lately (since late Sep 2009) its been dropping out frequently and earlier tonight the connection speed was a woeful 1.7Mbps.

Looking to change to a better isp that has the infrastructure to support its capacity but beginning to wonder if they are all going downhill going by a lot of the reviews on the interweb. Report abuse

by Nigel Dinsdale
at 13:09 on 3 Dec 2009

Do yourself the biggest favour in y our life. Do not do any business with Tiscali as they take your money but don't give anything for it. Beware and stay away - if you pay peanuts, you employ monkeys. Report abuse

by Tony
at 11:57 on 3 Dec 2009

Been with tiscali since the X-Stream takeover. (years ago) All in all not a bad relationship except for - you guessed it - the call centre sercvice. Dreadful to say the least. I waited with anticipationwhen Talk Talk contacted me and said I was going to be offered some exciting new deals. I certainly was !!!! Join us for an amazing phone/internet package @ just £14.99 they said. However I have unlimited 8 meg bradband and a perfectly good phone deal with the Post Office. They said if I didn't want the package they would still "need to bring my account in line with Talk Talk existing deals" and so my package would go up by £5 and I would have a 40 Gig download limit. Bye Bye Talk Talk - I'm off to the Post Office. Talk Talk ? should try Listen Listen. Nuff Said. Report abuse

by RS
at 20:13 on 5 Nov 2009

I received an e on 20 October saying the Talktalk takeover of Tiscali had gone through. Technically everything seems o.k. but has anyone else noticed a sharp increase in the volume of spam e-mails (at least double the previous daily average) received since? Anyone would think that spammers have delightedly got hold of a new mailing list. Report abuse

by Mark Lawton
at 14:55 on 20 Oct 2009

I am moving from Tiscali, they are total rubbish.

Moving to Virgin media optical broadband 10MB, and unlimited phone.

OK it will cost a bit more, but the reliability and speed is a lot better than what I have now.

Hopefully no more modem resetting around the clock!

So TalkTalk are taking them over; I don't suppose they'll get any better.

Another problem...

2700M from the exchange, 54DB attenuation, max speed 100K per second.

Attempts per day at connecting even with an i-plate = 10 -15 plus!

50 year old cables, and bad connections.

Their customer services were blaming me!

I don't think so!

I am an electronics engineer, and i have tried 3 modems, rewired al of my phone wiring 3 times, and changed aqll of the filters.

Then I found I need an i-plate just to get a connection, let alone any decent speed.

Load of crap!

Account switched; me moved on! Report abuse

by chris b
at 10:15 on 13 Oct 2009

Have been with Tiscali for four years and have had no problems until this year. Could be coincidence but problems started shortly after Talk-Talk take over.
Speed is excellent, price for package is even better, BUT!, service is now very unreliable.
This unreliability is made worse by an unbelievably poor customer service. I feel sorry for the Indian call centre people, they seen to be used by Tiscali as whipping boys for Tiscali's unreliability. DO NOT be tempted to go with Tiscali, I have just got my MAC and I am off! Report abuse

by Graham Jordan
at 19:20 on 5 Oct 2009

Tiscali have delivered pretty much what they said they would. The only major downside has been the customer support, which I have fortunately only required a couple of times. I am slightly deaf and have difficulty with phone calls; made more difficult by the strong Indian accents of the support staff. I would be loath to move because they have been pretty reliable although better priced deals are available. Report abuse

by Ste
at 15:45 on 24 Sep 2009

I've been with Tiscali since April this year and up to now I think their service is brilliant, never had any problems so far (touch wood) I find the speed is very good but not excellent the price a little high for what you get but overall I've never had any problems connecting whatsoever apart from the second day of having the service that my password was changed but they admitted it was their fault as I wasn't even at my computer at the time....overall I think I'm one of the lucky ones apart from the minor blip that I mentioned everything is going good with the speed and connection :-) Report abuse

by kouichi
at 10:41 on 2 Sep 2009

Tiscali are no good! I requested 12 month contract and they signed me up to a 24 month. Made 4 calls, but still not sorted even after tiscali admitted to their mistake.

It is over 2 weeks since my line was supposed to be 'activated' yet i still cant make a call and get any broadband signal at all.

Very poor customer service, the advisors do not know what they are doing and the call centres are based in India. It will take you at least 15 minutes before you get to speak to someone and it cost 10p per minute to call them!

I was told and by an advisor at an Indian call centre, someone will call within 24 hours 'with a full update' I am still waiting for it... no surprise there!. I requested for the modem to be sent within 4 working days, but it turned up after 10!

I've had nothing but problems since day 1 and they are still ongoing! Steer clearI! Don't be fooled by the prices - it's cheap for a reason!

I have had O2 Broadband before and never had a problem with them, but Tiscali are a nightmare!. Report abuse

by THOMAS
at 15:33 on 31 Jul 2009

TISCALI STINKS read their latest disgusting behaviour in an article from www.theregister.co.uk
headline.." Exposed Activist accuses Tiscali of putting life in peril"

They are the SCUM OF THE EARTH Report abuse

by Mark Lawton
at 20:12 on 26 Jul 2009

Tiscali are a load of poo big time!

I have been with them for 6 years, but the last 12 months I have had 1.5 MB on 8MB, less than when I was on 2MB last year!

As for resetting my wireless modem, I should be in the Guinness book of records for this!

I have rewired my lines twice, and I am on my 3rd router, and the connection is still no good at all, and goes off a lot.

Customer service 0/10, as they ask stock questions I already have covered, and they cannot speak English much!

All in all a load of rubbish, but I tolerate them because Virgin will be £33 a month, and they will dig my garden up and fit sockets in all the wrong places, and decide to turn up when we are at work!

So I am stuck!

Mark Lawton, Walsall. Report abuse

by Aaron Brailsford
at 23:56 on 23 Jul 2009

To echo Katherine's sentiments above - I also just returned home to find a letter from Commercial Credit Services on behalf of Tiscali to note that I owe them £5.03 - or if I don't pay up now, £85 including court fees and I'll incur a CCJ.

Of course I never had an account with Tiscali, but I did have one with Bulldog before it became Pipex.

That account was cancelled back in 2008, but Pipex continued to bill me. I cancelled it again. More billing. I cancelled it for a third time and cancelled the Direct Debit a few months ago - finally, silence from Pipex.

Until Pipex's sale to Tiscali, it appears.. and now they want more money for a line that was ceased 18 months ago.

Please, please, please don't ever do business with Tiscali, Pipex, or any of their subsidiary companies - they are all about as useful as a chocolate fireguard when it comes to accounting! Report abuse

by Ade
at 11:47 on 22 Jul 2009

Tiscali and their Free Line Rental Scam:

A tiscali salesman called me offering "free" line rental. They told me to leave it with them and they would transfer my line rental from BT. About a year later I realized they hadn't switched lines with BT but still decided to charge me an extra tenner a month.

So i got on to customer services (0871 number) who apologized and said they would stop charging me and refund the money they had stolen from me. It took me hours though (on an 0871 number) and I awaited a refund for ages.

After about a month I noticed they were still charging me so I cancelled my direct debit completely. After some months (still no refund) I contacted Tiscali again who stalled on my refund - then put the phone down on me.

That was the last straw - I went to my bank seeking help. They were extremely helpful and advised me that Tiscali had stolen from me and claimed back the amount stolen from me. They did this by claiming back my last 3 payments which covered the cost of the non-existent line rental they had charged me for the last year or so.

I'm still receiving letters asking for £36 every week which go straight in the bin as I'm not calling any more 0871 numbers. Got one with red ink today LOL. Feels great to see them wasting their time and not mine.

As far as I'm concerned Tiscali can **** right off.

I got my money back and they aren't having another minute of my time at my expense.

Tiscali are liars and thieves - STEER WELL CLEAR. Report abuse

by Valerie Grimble
at 15:09 on 17 Jul 2009

I feel that tiscali give the poorest customer service that I have ever come across ever.I have got a connection using my ethernet cable but have no wireless although I am paying for that service. They were supposed to call back within 24hrs guess what still waiting,have come to the decision that I shall be changing my ISP provider soon as this is not the first time I have had problems and always to my cost .
Do not use this ISP! Report abuse

by Dean
at 15:13 on 14 Jul 2009

Im really not the sort of person that writes reviews on things but Tiscali angered me to the point of snapping!

Tiscali are without a doubt the worst ISP in the UK!!!

Here is what they did to me and I my problem was not an isolated one either after reading reviews it seems more than half of Tiscalis customers are unsatisfied with them!
I personally changed my number with BT only 7 months into my 12 month contract just so I could get shot of them and connect through another ISP. They have disconnected me 5 times once was for 3 weeks with no reason why, not even a slight clue on why just that they didnt know! I was told I needed to speak to an advanced technical support agent who would call me back within 24 hours, 3 days went past no call. So I called them again at 30p per minute, and sure enough I was told I would receive a call within 24 hours! 48 hours later nothing!! You know where this is going don't you, yes I called them again and sure enough I was told I would receive a call within 24 hours! Well this little game went on for 3 weeks before finally I hate to say it but I lost my temper while being on hold for 25 minutes on the 17th phone call I had to make to them, I demanded to speak to someone who could or would help me. Well I was then transfered to another call centre worker not tech support just normal customer service, this guy said "oh I don't know why someone didn't tell you to try doing something first before saying you needed advanced tech support, try this". 3 minutes later it was fixed!!! A "common and minor problem" he said and someone should have tried that the first time! I still had to pay my £15 monthly bill even though I hadn't had broadband for nearly a month. Then and this is the best bit I got my phone bill, £82.09 on calls to Tiscali within 3 weeks, just shy of 5 hours of calls to them most of which I spent on hold! NO REIMBURSEMENT FOR IT EITHER!

Then came the last straw! I found out by getting a call from my bank that Tiscali have been trying to take my monthly payment twice by taking it from an old account I don't use very offen! They had reopened a direct debit I cancelled with them and with the bank months ago when I updated my payment details with them. So they was being paid by direct debit every month but they was still trying to take a second payment from an account with only a couple of pounds in it as I don't use offen which meant the direct debit failed and the bank cancelled the direct debit again, but good old Tiscali reopened the direct debit again and again without my authorisation each month for 4 months each time I incurred a £25 fee by my bank for a failed direct debit!!
Even after providing statements from my bank NO REIMBURSEMENT FOR THIS EITHER!!

Overall the worst experience I have ever had with any company bar none!!! They still owe me £180!!

Avoid Tiscali like the plague! Report abuse

by Katherine Roots
at 23:03 on 9 Jul 2009

When I moved out of my flat and into my partner's flat (back in 2005) Pipex stole £80 off me when I cancelled my account with them. I'm not a stupid person, I followed the proper cancellation procedure and had been with them long enough for my cancellation to not be in breach of my contract. I followed the complaints procedure and then fought hammer and tongs to get my money back, but to no avail.

Today I have returned home to find a letter from Commercial Credit Services to tell my partner that he owes Tiscali about £80 and if he doesn't pay immediately then he will be taken to court for £150. He was with Pipex when I moved into the flat back in 2005 (much to my disapproval after my altercation with them), and when we moved into our house in April he called them, cancelled (we'd already gone with Tiscali at the house back in December) and we have a cancellation code. Whether the cancellation code will carry much weight when he phones Tiscali tomorrow remains to be seen.

I just wanted to vent because I'm pretty sure we're going to lose £80 to Tiscali and for me it's not the first time. And we're still locked into a Tiscali contract at home, which is so depressing. I'm pretty damn angry and I hope lots of people read this and they lose business from it. Report abuse

by Dave
at 16:04 on 17 Jun 2009

I dont usually write on these things but I will today. I have been with Tiscali since 2003 and up until 2007 I would say thay were pretty good. However since then it has been nothing but downhill. The connection is bad, I find there customer services a little obtuse and there are alot more better deals out there. Sorry Tiscali, you really have to up your game plan. Report abuse

by Janet Meadowcroft
at 00:59 on 5 Jun 2009

tiscali are awful - do not use. I had no service at all for 3 months - 1 quarter of my contract but had to pay for the service. I was also charged a huge telephone rate for all my calls for tech support - most of which consisted of listening to 10-15 minutes of awful musc before someone answered, I would then be forced to prove again who I was by answering a series of questions then I would have to go through a description of my problem in great detail before i was told I was speaking to the wrong department and would hold for another 15 mins and go through the same face again. Eventually after many frustratings evenings I was told that they couldn't fix the fault anyway.
Everyone I know on Tiscali hates them also.
Never use them - you have been warned Report abuse

by helen
at 20:18 on 28 May 2009

they are useless, dont call back when they are supposed to, they can't even manage to change details despite being asked on several occasions. no one has even tried to sort out the fault I first called about over three weeks ago. would recommend anyone but tiscali! Report abuse

by regan
at 15:48 on 19 May 2009

Despite the numerous scathing reviews of how bad tiscali's service is, I've had such awful experience with them I feel compelled to write another. My experience with them was so incredibly poor, frustrating, time-consuming and expensive I feel they operate on a principle of robbery via fees for customer service.

While charging me a rate of 10p per minute for support, I regularly held for 15-20 minutes and would be then be asked to hold frequently through the call and usually end up getting transferred several times to have to explain the situation all over again. The myriad problems were mind blowing---after moving 3 years they continued to bill my old address, my service was dropped with no explanation, I was signed up for a TV package that I didn't request (I don't own a TV). I felt sorry for the polite staff on the phone in India, but they were completely incapable of communicating with other departments, identifying my history of complaints, or taking any direct action. It was always 'we're escalating your case and you will recieve a call in 24 hours' - which I never did.

Honestly, a service so poor it was maddening. Don't even consider them. Report abuse

by Stewart
at 10:11 on 16 May 2009

They are Incompetent in the extreme -and do not deserve to be in business. I have had no end of problems with them over the last 4 years, and the final straw was that they stopped my e-mail service when I hadnt paid a bill for dial up (one that I hadn't received) and I hadn't a dial up account anyway- only broadband. On pointing out their error the incompetent staff could not sort out the problem and insisted I paid the account. I did so and they reimbursed the £31 into my broadband account only to later renege on this when I asked for a MAC code a week later. I said they could keep it as a divorce payment - Glad to be shot of them - they are absolutely awful. Report abuse

by Jill Worth
at 10:51 on 22 Apr 2009

I have had Tiscali package for over five years and have had no problems with them. I hope they manage to solve their problems and continue to be my provider. Report abuse

by Learn from my misfortune
at 12:33 on 14 Apr 2009

Do yourself a huge favour and don't even consider Tiscali. The business model is to offer rock bottom prices and charge you for every call that you will make to them to sort things out. This means they have zero incentive to be efficient, accurate or effective in providing a service once the deal is done.

If you can live without broadband for months and enjoy endless pointless calls going round in circles, repeating the same information and getting nowhere, then Tiscali / Pipex are for you - otherwise - do yourself a favour and go elsewhere. Report abuse

by Watsong
at 00:08 on 12 Apr 2009

Tiscali routinely disconnects my Internet connection several times per day. They engage in traffic shaping and prevent all peer to peer file sharing. Call centres in India, which have incompetent staff reading from a laminated sheet of standard questions. Surprisingly, when I called to migrate to a different ISP the call centre was an English one. They have 12 month contracts to ensure new customers are trapped.

Lastly, they have their own telephone network, and they want to take your line away from BT and charge you for line rental directly. This independent network setup is inherently poor for both contention ratios and overall performance of the broadband because your Internet connection is routed through their oversubscribed network and not through the BT shared network backbone. PipeX also had their own telephone network. Now PipeX is now owned by Tiscali, whom, by taking massive loans to facilitate such a buyout, are now in serious financial difficulty. Report abuse

by Ann
at 19:33 on 11 Apr 2009

Trouble from the outset!!!! Mis-sold tv broadband, & telephone. Line was not fast enough for all services, to far from the exchange i was told, AFTER buying eguipment (recorder) for tv. now only have phone & internet. They kept saying they wanted the digibox/recorder back until i proved i had paid for it outright so it was not there property. Had no problems with internet until 3 weeks ago (march 09) all my incoming emails are wiped clean they have been deleated on opening. & also old mails are deleated if i re-open them so i cant use internet to buy anything because conformation emails are deleted so i cant prove i bought anything without the mail. No good phoning them you cant understand what they are saying because they are foreign, and they dont know what i'm saying either. It costs a lot to keep phoneing them. My contract still has 3 months to go for the year to be up, so i'm stuck with it. my advice dont go to tiscali. Report abuse

by john jones
at 23:30 on 10 Apr 2009

Have Tiscali broadband for about four years or more. No problems with them.Paying for eight M B receving six to seven M B Report abuse

by FLewis
at 08:29 on 6 Apr 2009

I thought I had arranged Option 2 to start on 31 October 2008 (broadband plus anytime talk including line rental). The service arrived but BT stll expected to be paid for line rental (quite reasonably as Tiscali had not made the arrangement) and bills kept arriving for much more than the agreed price. I am off to BT today, still trying to get back the excess money Tiscali have taken from me, Beware. They are also in a precarious financial state with administration threatened so you may never get your money back. Report abuse

by tony
at 18:38 on 31 Mar 2009

I have never had a reliable service, until I saw BBC`s Watchdog last night I thought I would have to wait until May to get them off my back. Unfortunately I cannot find them to get a MAC - I once had a 40 min conversation with someone who could not speak English properly and I spent the whole time saying "I beg your pardon" or "Sorry could you repeat that".
I tried to phone them on several occasions The machine told me they had a new number, I rang this and the machine told me this service was unavailable. Every time I tried to e-mail someone a Dial Up Connection came up and despite several attempts at redialing I got nothing.
This is tiscali; I thought everything was my fault until I saw the above mentioned programme. Tony Report abuse

by colin
at 11:22 on 20 Mar 2009

avoid like plague tried to get my tv pakage up and running after a disconection told i still owed bill which is for following month because there bills are generated on 5-7 of month you pay bill there solution to problem pay two months of bills then we can reset the direct debit that we cancelled Report abuse

by William
at 19:42 on 5 Mar 2009

Stay away, far far away!

Gota problem, then learn Indian or whatever tongue these people speak, there info and help lines are totally and I mean totally useless.

Stay away and use carrier pigeons instead of email before you even think of signing up to these people. Report abuse

by The Ostrich
at 15:50 on 1 Feb 2009

Don't even consider going there.Connected for 4hrs only,after thirty days still no b/band connection.Cancelled contract ,now being billed for following month despite confirmation that apart from line rental and call charges no further costs would be incurred.call centres in India an absolute digrace to peoples intelligence with their standard patronising phrases.
Would not have minded but I told them what the problem was from day 2(my previous provider told me but to no avail ) Report abuse

by Airvillain
at 23:05 on 30 Jan 2009

Ten months after Tiscali/Pipex sent me my MAC and I have a new provider (PlusNet) Tiscali have not only been invoicing me for Broadband access charges, but also "Anytime International Renta" which I never ordered and cannot use! To add to the disgrace, they claim they were not aware I had migrated, but charged me 27 quid "cancellation fee". MAke your own mind up, buit don't use Tiscali... Report abuse

by fed up
at 21:46 on 22 Jan 2009

Have had Tiscali for 12 months - it is terrible - avoid at all costs - trying to decide who to move to Report abuse

by MC
at 20:48 on 22 Jan 2009

I had problems when things go wrong, support is in India,
hopless...avoid like the plague.

When I left them their billing stole my money, letters to them does not help. Report abuse

by K.Dance
at 15:36 on 14 Jan 2009

stay away be warned.
I have been with them for over 1 year now, paying for 8mb, never received over 2.5mb, also payed for the package with free line rental
never received it, in big wrangle about this but i seem to be getting nowhere, also canceled account stopped DD and somehow they are extracting money from my account.My local bank (manager) said you would not think such a high profile company would stoop so low.
TISCALI IM ON YOUR CASE BIG TIME NOW
I have switched to Eclipse now so far so good, one good thing about switching to Eclipse, there office is only 7 miles away from ME Report abuse

by Tony Shorter
at 15:04 on 31 Dec 2008

4 months and counting. I switched to Tiscali 8Mb and Talk anytime in August 08. Phone service has intermittent failures not yet resolved. Lost BB in October for 8 days and an incompetent support engineer de-activated my e-mail account in the process, (which I had had for 8 years from the old Tiny Computers company) and have not been able to re-activate it. Gods knows what important correspondence I am missing. Just keep getting the complete run-around as no 2 departments are capable of communicating with each other and they keep sending replies to the de-activated e-mail account! I've only kept the loop going by using my work e-mail. There is no escalation process or path. I have used various on-line blogs to identify key postal and e-mail addresses for company executives that any other company would have displayed. Good service when everything was OK, but the support is not just abismal, it is non-existent. I think a key clause in their procedures is No 22!. I've had enough and I'm looking to find reliability rather than low cost now. Report abuse

by Brian
at 16:24 on 29 Dec 2008

I have had nothing but trouble with Tiscali for months now. They contiue to disconnect me, several times a day. I am having to uninstall then reinstall sometimes more than once in a day. The really annoying thing is that my computer should remain on until I close it down. Needless to say I am moving on. Report abuse

by Sebastian Sulinski
at 14:35 on 25 Dec 2008

Tiscali wasn't able to sort out my service even after 2 months - here is my post on the blog regarding the issue which I was having with them even after 1 year of cancellation: http://www.ukservicesreview.co.uk/2008/12/18/tiscali-broadb and-and-phone-line-stay-away/. You'll find the phone conversation recorded a few days ago so that you can find out for yourself what's their customer service like. Report abuse

by Unhappy
at 22:59 on 16 Dec 2008

bad,bad, bad!!!
avoid, avoid, avoid!!! Report abuse

by Disgusted
at 00:52 on 8 Dec 2008

I have had constant problems with tiscali from day 1- I was without a phone line for a month initially. There was no apology given and I was charged for broadband and phone line during this time! They increased my charge after about 6 months without any notice and when I phoned up, they apologised and said I would be reimbursed for the extra charges (which I never was). They upped my charges again and now say that the higher monthly charge was what I had signed up for initially- which is a total lie. They are total scam artists!! Constant phone calls to people that couldn't even understand me or what I was trying to say...........terrible!! And looking at the similar comments listed above, I urge anyone NOT to join tiscali!! Report abuse

by Taff
at 20:35 on 4 Dec 2008

Sorry to be a bit different, but I've had no problems with TIscali and I've been with them for 3 months now..... download speed is good at 4.5Mbps connection is always good and even the contention ratio at 5-7pm doesn;'t seem to be a problem..... very good value if it works.....touch wood !! Report abuse

by angry mother
at 17:06 on 14 Nov 2008

Tiscali are con merchants!!!!!!!!
They charge for non-existent services (I pay for 'up to 8MB' broadband service, but the highest speed I can get is 154.64kbps!!!!!!) After 100's calls, emails, forum posts & letters as well as triple checking & changing my equipment, many visits from BT engineers & 18 months of excuses & lies, Tiscali admitted its a 'TISCALI PROBLEM' but...................... it could take months to fix!!!!!!!!!!!
Slow speeds are a very, very common problem (check the forums etc.) It's 2008 dial up speeds are extinct everywhere apart from Tiscali. I would strongly advise anyone thinking of joining Tiscali - DON'T DO IT!!!!!!!!!!!!!!!!!!!!!!!!! Report abuse

by Kelly
at 16:36 on 14 Nov 2008

Never ever ever sign up with Tiscali. Truly horrendous service - or rather a lack of service and customer support. I haven't had internet for 2 solid months and regardless of countless phone calls at premium rates and my expense, I am no further forward forward - I'm always just passed around from department to department, told a bunch of lies about them dealing with it and they never do. In fact, they have no records of me calling when I call back to ask for an update. Of course, they have been charging me for the service all the while. They are rip-off merchants who are in the business of robbing their customers. Stay away from this horrible company and all of the other companies it runs! Report abuse

by Vamoose
at 15:47 on 6 Nov 2008

Tiscali cannot provide free rental to some customers and yet they advertise that they can. they say they are dealing with your problem- but they aren't. they can't, you see!
Even their top brass ignore business letters .
You get charged twice once by Tiscali
and then again by your existing line supplier.
Avoid Tiscali like the plague.
I am locked into a 1 year contract and i am not sure of my rights should i wish to terminate with them.
It is a nightmare and very upsetting. Report abuse

by ms
at 15:14 on 4 Nov 2008

Many months later and even after moving from Tisacli still getting threating letters on a non existant account. Make sure you get a ref number every time you call Tisacli when trying to resolve any issues.

BTW moved because the service was useless Report abuse

by D.J
at 10:39 on 13 Sep 2008

Avoid Tiscali at all costs! My connection was so unreliable, i often would turn on my PC unsure as to whether i would be able to connect or not.

Their customer services are even worse, the Indian call centre staff are so poorly trained they have no idea what to do half the time. Report abuse

by very unimpressed
at 12:18 on 1 Sep 2008

Avoid Tiscali like the Plague!!!!

I signed up to the Tiscali Max Unlimited deal. After 3 months I realised I was still being charged line rental (which was supposed to be free)! Finally got in contact with CS, after many unanswered emails and pointless phone calls, to be told - FREE LINE RENTAL WAS NOT AVAILABLE IN MY AREA!!!!!!!!! UNBELEIVABLE- as that was the deal i had signed up to.
After months of trying, I am no nearer to sorting this out. C.S. is the worst i've ever dealt with.

I'm just counting down the months until I can leave Tiscali!!!!!

I feel totally ripped off and don't hold out much hope of recouping the money that is due to me. Report abuse

by unimpressed
at 20:24 on 29 Jul 2008

Please do not sign up to Tiscali. How they got such a high rating from USwitch is beyond me and that was the only reason I went with them when I had to find another provider due to a house move. I was previously with Orange and whilst their customer service provision was bad (don't ever try to move house with them) their broadband and phone service could not be faulted; I stayed with Orange for 3 years. Tiscali is so bad you can't connect 2 computers to the same router wirelessly - it just won't let you. In addition, their "technical support" works to a script and if your problem is outside the script they will tell you it's the fault of your pc/operating system/you/your adapter. They are so useless I'm prepared to suffer the cancellation fee and get a new subscription from another provider. Report abuse

by RJE
at 00:32 on 25 Jul 2008

Don't ever sign up for tiscali Broadband. For over 2 years I've been trying to get a reliable service, but you never know from one day to the next if your computer will connect. Talking to the Indian call centre is a complete waste of time, the operatives are obviously reading from a script, and can't seem to understand anything not on script. To date I've had 4 modems sent to me, the phone line checked 3 times, been promised a "free" router, that would improve the situation, then been called back to say that they won't send a router as it wouldn't improve performance. At the moment I seem to be able to connect late at night, and early in the morning, but I'm too worn out to bother complaining to Tiscali any more, I'll just wait till the contract runs out and move. Report abuse

by I Claydon
at 09:17 on 9 Jul 2008

i was with tiscali for a long time and all was ok but then i asked to be upgraded and had to deal with customer services.what a joke they are after a long while many e-mails and phone calls i cancelled with them.and i was owed money on my account it is now months since and all excuses have been used today another e-mail saying cheque was posted in May but they will inform their finance dept that i have not received all u get is diff incident nos and a load of cobblers.Be very wary of tiscali .if i had run a firm with as bad customer service i would have been sacked BEWARE Report abuse

by Peter Rodgers
at 09:41 on 7 Jul 2008

Tiscali is appauling in my opinion, and i work in the Telecoms Industry

they may be fine if you're not talking them. if you ever need to discuss anything with them, prepare your self for the worst customer service you have experienced.

fault on the line? change of address? cancellation? prepare to have to chase them several times; call the helpline numerous time until you speak to someone with sufficient english language skills to deal with your query; confirm that they have logged the appropriate query;ensure they are calling yuo and not a wrong number.

it makes me actually angry to start to talk about the process i went through with them. Angry. Last month after 4 people explicitly saying "sorry sir, because we have been unable to provide you will a service we will cancel your account and you will not be charged" i receievd a £50 bill today. apparently there was a "problem with the system" according to one person, and "i had not told the correct dept i wanted to cancel". Report abuse

by John Wilkes
at 13:48 on 16 Jun 2008

Quite frankly the worst service in terms of speed and customer service that I have ever had. Indian call centre staff can't even understand what I'm saying and that's when they eventually answer the phone.

I've been on their 1meg package for a while and didn't realised they upgraded all new customer to up to 8meg at the same price. When I enquired about this they said I had to manually upgrade via the interface and it wasn't their policy to tell anybody that they could do this!

When you try and disconnect - they make you go through about 5 different hoops and then ignore your emails.. Isn't this illegal? They won't even give me my MAC code... Report abuse

by SirMod
at 00:16 on 14 Jun 2008

Please think twice, Tiscali will sap your energy - it's NOT worth it.
Tiscali provide the worst customer service and technical support I have ever experienced in my life for any type of product. All is fine when you initially sign up but if you have faults on the line, move house or wish to upgrade then the problems just keep on coming. Three major problems - (a) helplines manned by robots who know nothing and can do nothing and are difficult to understand and just transfer you between billing and technical ad infinitum (and you pay for it with expensive call charges), (b) email helplines that do nothing and always end up asking you to ring the phoneline; (c) customer record systems that are hopeless, losing info, always coming back at you with your old telephone number that you haven't used for years.

I struggled a lot with them over the last year and have finally given up after struggling to get my package upgraded, (over many months and several attempts). They care zero about u. Report abuse

by Del
at 00:45 on 7 Jun 2008

Have had no phone no broadband and no tiscali TV for the last 4 weeks, their customer care is appalling, when nothing is going wrong them seem to be an ok company but the minute you have to deal with their customer care team watch out they all read from the same script [no deviations allowed] the tell lies about phoning you back with updates, they require bt to fix their phone problems whom they contact via a "portal" seems like from oputer space given the time it took. will never recommend them again to anyone. Report abuse

by Matt D
at 02:04 on 3 Jun 2008

WORST EVER!!! PLEASE DON'T SIGN UP WITH THEM!!!

I ORIGINALLY JOINED TISCALI IN 2004, AND ALL WAS WELL FOR A WHILE THEN THEY MESSED UP MY DIRECT DEBITS AND ALL SORTS TOOK ME AGES TO SORT IT JUST SOME COMPENSATION BACK, THEY STILL OWE ME MONEY ALL I GOT WAS £60 GOOD WILL GESTURE CREDITED TO MY ACCOUNT! CUSTOMER SERVICE IS TERRIBLE, 1 OUT OF 10 CALLS YOU MIGHT GET SOMEONE YOU CAN UNDERSTAND AND THEN THE PROBLEMS ARE RARELY RESOLVED AND NEEDS FURTHER PHONE CALLS TO CHASE UP. AND THEN THERE IS THE LACK OF COMMUNICATION, NO REPLIES TO EMAILS FAXES OR LETTERS, I HAVE NOT HAD ONE LETTER IN DIRECT REPLY TO MINE, YOU MIGHT GET THE ODD COMPUTER GENERATED LETTER IE STATEMENTS ETC BUT AS FOR SOMEONE READING A LETTER AND REPLYING.. NO CHANCE. I ACTUALLY MANAGED TO CANCEL MY ACCOUNT TODAY AND REQUEST MY MAC CODE SO I CAN TRANSFER TO O2 BROADBAND. AND TO MY SURPRISE I ACTUALLY GOT AN ENGLISH GIRL I WAS SO SURPRISED WE COULD ACTUALLY UNDERSTAND EACH OTHER! PHEW CANT WAIT TO JOIN O2!! Report abuse

by Kev LJ
at 14:43 on 30 May 2008

Not only one of the worst ISPs I have come across, but one of the worst companies I have ever had the misfortune to deal with. Had an ongoing problem with Tiscali since Feb 07, and it has never been resolved in all that time. Traced the fault myself, after many hours of investigation and it centered with the BT server settings being changed and my username and password being rejected. Tiscali eventually contacted BT after 5 days of wasting my time, refusing to listen to me (some customer service). Service restored, but end up revisting this problem every couple of weeks, and have to start with going through the whole process once again.
My more connection speeds (143kb) are put down to my distance from the exchange(1.9km), though my neigbours average around 5.50mb. They wont even entretain looking at the bandwidth problem until the fault is cleared, which seeing this has been ongoing since Feb of last year the chance of me recieving the service I am paying for is ZERO. Stay well clear Report abuse

by Max
at 22:49 on 13 May 2008

Tiscali are pathetic. In February I was transferred to the Tiscali network. This is when the problems started, with a month without service. It took numerous calls to their customer support and many conversations with people who clearly just read from a script they don't fully understand to get to the fact that I had been 'transferred'. Even then they said it would take 21 days to fix. Then they screwed up my account and sent me letters threatening to disconnect me from a service they were failing to provide. To add insult to injury they charge 10p+ per minute and on average put you in a queue for 15 minutes each time you ring, to be told different stories by people who seem to have had no training at all. I finally decided enough was enough and asked for a MAC code. The code they gave me was invalid. Guess what - another 15 minute call (£1.50) to get another one, which still hasn't arrived. They have also ignored 3 written complaints over this period. Steer clear! Report abuse

by sisko
at 11:02 on 6 May 2008

I'm trying to upgrade since april 2007. It's may 2008. Keep calling them and every singe time when they answer they say I'm on 2meg but they can do an upgrade for me. Imagine to hear this for a year every second week!!!
I've been charged for the upgrade but still nothing. Changed landline number about 2 years ago, called them to let them know, the online account still shows the old number. Can't cancel because they put me in another contract in november the only way is to pay off the remaining months.
I don't even mention the problems with the bills.
I was gonna paste the e-mail what I sent to the complaint centre this morning but its too long. Tiscali is a DEFINITELY NO GO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Report abuse

by Warning unless you regulary check if your tarrif p
at 16:21 on 5 May 2008

If tiscali reduce the prices of a package they do not inform their customers and they do not automaticaly reduce your monthly payments. For the second time now I have found I have been paying over the odds for my broad band connection.
They were indifferent to my complaint so I have cancelled and will now go elsewere. Report abuse

by Yorkshire Mike
at 15:29 on 21 Mar 2008

Do not sign up to Tiscai!!! If it's working it's fine, but as soon as anything goes wrong I have experienced a total lack of customer service from thier foreign call centre. It drove me to despair to get even the smallest thing done. They only called back when it suited them rather than at an agreed time to suit me, so I took day off work and waited in all day. It took 5 calls before anyone actually took responsibility. They couldn't even get it right to call me back to check they'd solved the problem and it was working OK. I await their formal response to my recent written complaint. Save yourself the hasssle and buy from someone who wants your business. Report abuse

by AliPG
at 09:58 on 17 Mar 2008

I was a customer with Tiscali for over 5 years and everything was fine. Come to moving house - when you actually need some customer support - that's when you realise how poor they are. 6 weeks, multiple phone calls and unkept promises of call-backs and I've had enough. I've cancelled and requested my MAC code. Of course that can take up to 5 days to generate, then another 10 days to switch to the new supplier so it looks like I'll be disconnected for a while yet. I had to buy a 3 mobile broadband modem otherwise I'd be in a right mess as I need the internet for my job. Avoid Tiscali if you ever think you'll move house! Report abuse

by Ray
at 20:12 on 6 Mar 2008

I'm on the 2meg deal, download speed from around 4pm to midnight is about 200kbps, Tiscali is ok if you don't go to bed before 12midnight and don't go to work or school during the day, otherwise STAY CLEAR Report abuse

by K Thomson
at 14:24 on 27 Feb 2008

Tiscali = rubbish waited 3 months to find out that my line will only support 2mb (even though their site assured me I could get 7mb) after months of calls to technical support (reboot you pc) finaly get this letter (note the english)

apologise for the inconvenience and sorry for the delay response, as I checked your accounts I found that you wont be able to receive more than 2 Meg though you Line supports 8 Meg because as per Circuit build on your exchange as off now we wont be able to provide you more then 2 meg. Would like request you that you can call billing and asked them to downgrade your package to 2 Meg. Number for our billing is 0871 222 3311 with option 2 and then 2.

For further concern please revert us and we will assist you in better ways

Regards,

Tiscali Customer Support

Cant cancel my contract can't get a refund

never never use

Im trying to get 100 people to not switch to tiscali that will cost them almost 20 grand . Report abuse

by aybee
at 20:03 on 23 Feb 2008

Broadband OK. Have 8Mb / Talk package. Regularly have 5.9 - 6Mb speed. Phone definitely has problems. Dialling tone disappears. Can not ring out at times, but incoming OK.
How are we expected to ring for help when the phone is duff?
Can't afford to keep ringing on pay as you go mobile. I usually drop them an email to report fault. Takes a long time? Of course it does, but the fault doesn't get put right any quicker if reported by phone. Often gets put right without a fault report. Such faults have only occurred since I put my phone in the hands of Tiscali. Report abuse

by Geoff
at 18:45 on 15 Feb 2008

Service has become poor. Good luck and much patience if you want to try to speak to anyone about upgrading or cancelling your contract.Been with them now for 4 years and am very keen to move to someone who can offer me a faster service with more reliability.
Tiscali now = rubbish! Report abuse

by casper
at 12:24 on 26 Jan 2008

Arranged to change phone from BT and broadband from onetel to Tiscali package nw been without phone line or bradband for a week and having to go back to BT. Tiscali were totaly useles tried for hourts to get through to there customer service and told a pack of lies. Avoid like the plague Report abuse

by Spudfretter
at 00:28 on 26 Jan 2008

I don't understand all these negative reviews, I've been with Tiscali for 18 months and the service has been fine. They recently upgraded me to Tiscali max (strangely enough without me asking!) for £15 month which includes line rental and weekend and evening calls. Line speed varies between 1.9 to 2.3 Mps but that is because of the exchange. It never drops below this and I use the internet at all times of day as I sometimes work from home on an internet link. I've found customer service to be excellent and polite, although some operators are more clued up than others. On my experience I would recommend. Report abuse

by Bratters
at 18:13 on 25 Jan 2008

Been trying since july 2007 to get upgraded to tiscali max.Im on 1Mb though I have supposibly been free upgraded to 2Mb.Get told the upgrade to max has been completed then get a letter to say they cant do it. Then I`get phone calls from salesmen trying to to sell me the upgrade.The award for service claimed by tiscali can only have been awarded by themselves.Trouble is its good deal if only I could get it but at the moment Im being charged £25 a month for a 1Mb connection.Ridiculous!! Report abuse

by diet1coke
at 22:36 on 22 Jan 2008

Originally on Tiscali's 1Mb service, and it was perfect. 1Mb speeds 24/7, as they advertised. Problems came when I upgraded to 2Mb, yet was never actually put on 2Mb (Still only got 1Mb speeds). After trying and failing with their customer support (It's my phone line's fault, it's my fault, it's my computer's fault, but it's nothing to do with them that my internet isn't working properly) I decided to live with it.

Now recently, I'm getting 1Mb from about midnight, but during the late afternoon/evening (when I use it most) I don't achieve over 300kbps.

Just upgraded to the 8Mb service, as it was the same price as the 2Mb I was paying for. Guess I'll have to wait and see what happens... Report abuse

by marccous
at 21:00 on 19 Jan 2008

Terrible. Avoid. Tiscali must have the worst support on the planet. Took ages to get connected. When package arrived they had spelt my name wrong so have an unusable email address! Phone one number to be given a recorded message with another which then has a recorded message for a third. Endless telephone menu options huge waits as constantly understaffed and when you do finally get through (provided the call isn't dropped - which happens regularly, especially during transfers) miserable un-knowledgable and unhelpful staff. Broadband is okay when it works although over the time we've had it there have been several down periods and whilst I'm on the 2mb package the fair usage cap means that if you're a heavy user you won't get that most of the time. Overpriced compared to competitors and to make it worse there is no option for me to upgrade to one of the promotional tarrifs even though I'm out of my contract and can move at any time. If you use these muppets BEWARE! Report abuse

by Len
at 23:59 on 18 Jan 2008

This ISP falls down because its download speeds during the day and evenings are rubbish,typically 300Kb on their 2Mb service.If you don't mind surfing after 1am in the morning you can get 1.9Mb!
I might be able to live with poor customer service,but consistently poor speeds,I'm afraid not.Spoils all the fun of surfing! Report abuse

by Julia
at 21:26 on 16 Jan 2008

The customer service is so poor! They take weeks to sort out any problems. I'm sure it's all fine and dandy if you are lucky enough not to have any problems with tiscali, but if, like me, you do, you will have to chase them time and time again. I have a broadband/phone/line rental package with them, and whilst there have been no problems with the broadband, the phone has had numerous faults. They are certainly cheap, but you get what you pay for. Very frustrating company to deal with, and as soon as the one year contract is up I will change (only 9 months to go...) Report abuse

by RB
at 07:57 on 20 Dec 2007

I have been with Tiscali some years now and have been very pleased-i have had few if any issues-switching packages seems to be straightforward. I currently pay for 8mb with uk anytime calls and seem to regularly get circa 5mb. I have no experience of other providers but have been pleased with hassle free experience with Tiscali. I guess like with everything these days- when it works its fine but according to a lot of these reviews when it goes wrong it is a different matter. I have no complaints Report abuse

by steve
at 15:19 on 11 Dec 2007

Dont touch with a barge pole. Moved house at the end of September and they never reconnected me at my new address. After 8 weeks of promising that it will be on within 7 days i gave up and went with Sky (much cheaper and better value) Some of the excuses i was given were faults at the exchange and non BT line. Sky connected me in under 10 days with no problems what-so-ever.
I am now waiting 4 weeks to receive a refund for the money they took whilst i had no service. If i did not stop my dd they would still be tsaking money from me. I am now going to the small claims court to recover my costs as i have had enough of waiting.

AVOID TISCALI AT ALL COSTS IF YOU WANT A DECENT PROVIDER!!!! Report abuse

by mr_sneakster
at 12:00 on 24 Nov 2007

I agree with all that has been quoted by other victims of tiscali lies, I moved from talk talk because of slow connections, the first few weeks were great, really fast speeds, but from 8mb to 495kbs, mmmmmm I think they suck big time and should be investigated for false promises, so to all users thinking of switching DONT BOTHER !!!!! Report abuse

by gus
at 19:20 on 13 Nov 2007

i have been using tiscali for over 2 months and i only experience speed over 0.8 Mb for 3 days. i am supposed to have 2 Mb. after countless times after their customer service the situation hasn't inproved at all. absolutely poor service and speed. go for anything else but tiecali!!! Report abuse

by MH
at 20:35 on 12 Nov 2007

Got Tiscali a month ago now..... and they really really suck. Current download speed 23kbs and this is normal for this bunch of half brained morons. I had a 2MB service with Onetel for two years with no problems then the Carphone Warehouse came along and took them over need I say more. I hoped Tiscali would provide an 8MB service but..... I do love the past but I do not wish to return to the days of crap dial-up Tiscali.

And as for the Tech-nic-al ser-vice, what a joke. I broke the words up just in case any moron from Tiscali customer services reads this.

10 foot Barge poles and Tiscali are made for each other. Report abuse

by Venkatesh
at 15:30 on 31 Oct 2007

I have been with Tiscali for 18 months and was using Tiscali Max. Generally the service was good until I moved to new address. From past 40 days I am trying to transfer by broadband & talk package to new address, every time I call, the executive will say I will get the broadband in 5-7 (sometimes 7-10) working days. Earlier they told me to cancel the BT line and after placing cancellation order they told me, if i cancel BT line they can't provide broadband.
Last week I called them (almost a month) they told me they could not find any order. The customer service is so pathetic that they will give wrong information and even they disconnect the conversion.
Report abuse

by Ross
at 15:27 on 30 Oct 2007

I have had tiscali broadband for about a year and a half now, and its horrendous. Normally works ok (slow) but their speed at switching from one home to another is appauling. Really really appauling, and I hasten to add that I do not exagerate. If moving home is a factor for anyone, i really reccomend that you do not use Tiscali - I have been waiting 60+ days (yes, you read that correctly, 60 days or 1/6 of a year) for tiscali to switch my broadband, and it still hasnt went through. Thats about 40 working days, double what they said it could take at the peak. Have been waiting since the end of August.

Horrendous service, telephone advisers are unhelpful (they tell me to phone back in 2 days to tell me when its coming through, then in 2 days tell me another 2 days, etc). Horrible service. Looking for new provider currently Report abuse

by L N
at 23:18 on 26 Oct 2007

If you're with them they're passable. Just try & leave em! It's 6 months since i left & not a penny of the money they owe me has reached my bank account yet. Have just made a complaint with the independent arbitrator. If i owed them money for 6 months, the bailffs would be round. Report abuse

by Steesh
at 00:32 on 23 Sep 2007

Been with tiscali for 2 years now, on the 2MB £12.99 unlimited package and had no bother what so ever, march 2007 i bought a wireless router from a computer shop when i added a laptop to the home network, we couldn't work out how to set it up, not even a professional computer service man could set it up from the local high street, then we phoned tiscali to take us through it and we got it working no bother. Dunno if im just one of the lucky ones but I'd recomend tiscali to anyone, the customer support towards us was excellent, in may 2007 we switched to the tiscali talk package with all our calls and we've already saved a bundle, thinking about getting tiscali tv aswell when it comes out in tyne tee's. I'm on the internet nearly all the time, never had problems with no connection or slow speeds, ever n im on when i get in at 4 till 11 on weekdays and weekends all day till 2AM, never any bother, plays loads of games on pc, multiplayer they dont even run slow
Tiscali best ISP to me! Report abuse

by Madeline F
at 16:46 on 10 Sep 2007

I agree with so many of these messages, we have used tiscali for months and were great but recently there has seem to be problem after problem which no one seems to be able to sort out. They sent a notice on our screen saying that we had cancelled the direct debit but it was them who didnt try to take the money! I have spent hours on the phone and a £30 phone bill later I am still no where. I couldnt even cancel my contract with them! My advice to any one looking is to stay clear. It may be fine but when you have a problem no one seems to have a clue how to hekp you! Report abuse

by moss
at 02:35 on 8 Sep 2007

Its really Shocking to read some of the negative reviews. I guess with any isp, there will be problems/unsatisfied customers... I hope this review helps new and existing customers who are facing problems.....

I have been a Tiscali broadband customer for just over two years now, and have never had any problems! I have recommended all family and freinds to Tiscali and havent had any negative feedback.
From my experience, the customer service, network reliability, as well as speed, has been very good.. I currently rate Tiscali as one of the more reliable companies on the market & Hope they keep up the good work! I WOULD RECOMMEND THEM TO ALL!

(To all the people who are facing problems, I wish u a quick resolution).. The following may help!

Tiscali's HQ number is 020 7087 2000.. They will transfer u to technical support or customer service (saving u money and not having to ring an 08xx number)...Works for me!
Regards
Moss Report abuse

by milcote
at 16:51 on 24 Aug 2007

Nothing but hassle, had thier Max package which left me without my phone. Was without it for 3 months and Tiscali did want or couldn't sort the problem. Still chase Tech Dept and the rest but no joy. Be warned Report abuse

by Chris S
at 16:37 on 17 Aug 2007

Started off ok with basic broadband then gradually upgraded to smart talk and then line rental in May. Then total disaster - moved house at the begining of July within the same telephone exchange area wanting to keep our telephone number. Tiscali told us they couldn't do it and we would have to cancel everything and go back to BT for line rental who would then pick up our old number when they (Tiscali) released it. Seriously bad information. The telephone service providors including BT are not allow to request specific numbers from BT Openreach, so we lost our old number. Got a new number eventually after several weeks of no pnone. Now have to cancel old broadband contract and take out new. This bit was straightforward except that after waiting 10 days we found out that there was a problem with Tiscali's order to BT Openreach. So now we still do not have Broadband and have not had it since the middle of June!!!! and I have not even mentioned the number of hours wasted on the phone. Report abuse

by h ewbank
at 21:37 on 16 Aug 2007

terrible..... when we first got it at 1 meg we got download speeds of 200kb to about 350kb depending on the server, but after a while it started slowing down dramatically so we upgraded to 2 megs as it was free, the internet speed was faster for a while but soon it started getting slower again, we have now upgraded to 8 meg most of the time we are lucky to get above 70kb. The streaming for videos is just as bad. Also if you use peer to peer programs such as limewire this internet is not for you as the download speed will max out at about 20kb but usually hovers around 3kb to 0kb . Just terrible internet provider i would not advise to anyone. Report abuse

by Ex tiscali customer
at 20:23 on 10 Aug 2007

Appaling customer service. They took the ASDL tag off my line without telling me and were uninterested when I called them to try and resolve the problem. They blamed BT. BT are now providing me with a far superior service. Steer well away from Tiscali and their Bangalore call centres wishing you a lovely day........ Report abuse

by Dan Copson
at 21:37 on 24 Jul 2007

I've had an atrocious time with Tiscali. As of Christmas '06 I started experiencing connection problems along with many many other Tiscali customers, yet the Tiscali customer services refused to accept any blame, although I knew for a fact it wasn't my fault as everyone that I knew who used Tiscali had EXACTLY the same problems as me. They have since 'fixed' the problem but it's still unstaisfactory. During peak times I experince terrible connection speeds and some websites refuse to load. Downloading is a nightmare. This in itself is enough reason to avoid Tiscali, and this is an improvement on the service I got since Christmas '06. I'm currently looking to switch to a new broadband provider as the all round Tiscali package is unacceptable. All in all, if you're a frequent user of the internet, avoid Tiscali. Report abuse

by TiscaliNeverAgain
at 20:12 on 19 Jul 2007

Broadband service cheap, but customer service the worst I have ever experienced for anything. I have a simple upgrade problem which has been unresolved, despite numerous emails and calls, for 6 months. Worth paying more for better service - you'll regret it if you don't. Report abuse

by change provider
at 14:38 on 8 Jun 2007

Cannot agree more with the complaints ! Poor speeds useless customer services and a nightmare to change as they have left an LLU on the line which prevents another provider from using it,so i am unable to dial out for 2 wks now with no sign of the uselss g*t* sorting it out. Report abuse

by RHMMJSW
at 21:40 on 1 Jun 2007

Very Poor Download speeds, I pay for up to 8mb download speed, I get a download rate of abot 6mb at 5.00am this changes during the day, after lunch time it is down to around 300kbs and I am lucky if it stays a that level for the rest of the day, sometimes as low as 240kbs. VERY POOR SPEEDS, POOR Customer Service. The Tiscali Forum is full of complaints regarding speed. I am currently looking to change my provider. Was also promised in October 2006 free telephone line rental starting at the beginning of 2007, have just been told that this should be available in December in my Area - 12 months later than promised.

STAY CLEAR !!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Report abuse

by ihatetiscali
at 13:32 on 24 May 2007

I reckon Tiscali are top of their league they have the slowest download and upload speed at 167 Kbps down and 230 Kbps up for 2 meg broadband, Tiscali said it may go faster if I rent the phone line from them, they have the rudest telephone operators in the UK not India, they hate their customers and rip them off when ever possible.
So if you want poor customer service, un-reliable broadband, slow speeds and be ripped off from day one, then TISCALI is the one for you. Tiscali are never wrong it is always the fault of others you've got a slow speed thats your fault, ok no it's BT but not us you want a MAC code then go swim for it BT wholesale won't give us one, it can't be the fact that Tiscali has not asked BT for the code. I rate them top of the rubbish league, three cheers for Tiscali and give the dog a bone or bullet. Report abuse

by Adrenaline Rush
at 21:16 on 17 May 2007

Had Tiscali for a year now, and the service has been outstanding. Never once had a problem with them, I can download as much as I like, and the service rarely cuts out. Would recommend Tiscali to anyone who needs a stable, reliable ISP. Report abuse

by Sus
at 19:58 on 17 May 2007

Steer well clear of Tiscali. Rubbish speeds and reliability. Non existent customer support. Report abuse

by Alan
at 10:38 on 17 May 2007

Im with bt thinking of moving to tiscalli tv, and with the execption of FUP i have the same problems since getting 8meg often slower then my 2meg connection with F2S leads me to think is this really a problem with the bt backbone not being able to cope with the service as 8m uses a different system to under 2m connections - just a thourght Report abuse

by digruntled Tiscali customer
at 21:42 on 15 May 2007

Wel what can I add that hasn't already been said about Tiscali. Am on the 8meg Max product, am sure its realy dial up in disguise. Was ok for the first couple of months, then this year, well. I continually get disconnected without warning, the speed is a little better than dial up, sometime dial up is faster. I've wrang their customer service and if I was like that with my customers I would be sacked on the spot. THeir attitude is one of surpieriority with a we dont care attitude. If I had known the problems before connecting with them, I would have gone with some other ISP Report abuse

by SeanLaad
at 20:36 on 30 Apr 2007

signed up. No internet. paying 14.99 a month. couldn't come out. shocking!!! Report abuse

by jvb
at 10:48 on 30 Apr 2007

As Homechoice, a very good package (incl. TV etc) with one outage in 12 months. Bought by Tiscali and have since had 4 outages in 2 months, support non-existent and I'm going elsewhere. Doesn't matter how good the package is if you can't rely on it, innit? Report abuse

by embarkell
at 01:15 on 29 Apr 2007

When is Unlimited not unlimited........when its Tiscali.

They sell you unlimited broadband then bury a usage policy in the small print and hey presto you suddenly realise just how limited unlimited actually is.

Great isnt it. :( Report abuse

by kezz
at 21:51 on 27 Apr 2007

ive been with tiscali for 3 years now they have been absolutely brill even moved house once until........my usage got higher so decided to get tiscali MAX. did this on line got confirmation email wait 10 days ect. Never got upgraded. have tried 4 times now over the phone talking to 'tech suppport' (ha ha ha ha). no avail, luckily im now out of my commitment and plan to change provider get mac code etc. But until this i need to change tiscali to my new address as to get new provider set up there, as ive moved again. They said should of been 6 days but tiscali still at old address!!! From reading past reviews this may be the case for some time. Just makes you so angry when you have been loyal for so long when you ring they just dont give a dam, especially when you ring for the same thing!! Report abuse

by nicarper
at 20:47 on 26 Apr 2007

A word of warning,DO NOT USE TISCALI THEY ARE MUPPETS. I had 1 meg broadband for almost a year and it was very slow so i phoned up and to cancel it and thy told me they would upgrade me to 8 meg for and extra £2.99 a month. Well basiclly my old 56k dial up was faster (8 meg my hole) and when i complained they blamed it on bt,so i phoned bt up and they tested my line and it came back ok.So tiscali get it up ye i will never be back. Report abuse

by Rod Lane
at 22:22 on 24 Apr 2007

I can only say that I am looking forward to the day when my 12 months is up and I can move provider. The service has always been unstable, never reaching the claimed 2Mb speed and frequently disconnecting due I assume to too many subscribers. The final straw was the complete fiasco Tiscali made of tranferring the service when I moved house. Beleive it or not the services was actually disconnected from and then reconnected to my old address before finally getting it correct. On the plus side the staff in the Indian call center were brilliant and extremely helpful. Unfortunaely everything that they thought they were doing from their end did not translate to action in my end. I was eventually offered a £20 rebate for loss of service about two months ago, I am still waiting to recieve it. My verdict, a good company that cannot cope with recent expansion, so go elsewhere until they sort themselves out. Report abuse

by Lisa Jane
at 00:21 on 21 Apr 2007

I have been with Tiscali since Sept. '06. I started off with 2MB broadband and anytime calls £19.99, since then I have upgraded to the same package but cheaper and most recently upto Max broadband and anytime calls £17.99. I find them very good value, I have called customer services a few times and had no problems with them, I find the speed very good even at peak times. I must be very lucky?! For anyone that is having a problem with a TAG on the line, if you ring BT Wholesale they can check the line and remove the TAG no matter which provider left it. Hope this helps. I have been with BT and Wanadoo in the past and found Tiscali to be the best, so far! Report abuse

by Gareth Ager
at 17:38 on 16 Apr 2007

Absolutely terrible. Report abuse

by Azurit
at 14:26 on 14 Apr 2007

All of the people who complain about 6-11 peak hours should read the terms and conditions of the contract. There is this little thingy called FAIR USE POLICY, and if you find and show me an unlimited broadband without fair use policy for a comparable price, I will bow down to you. I too got caught in it and took me 6 months to get out - I admit their customer service really sucks, but I think that is the case for nearly all providers around. The way I see it, as long as you don't get into FUP (ie. download and upload big stuff outside 6-11 - you can play online games) you should be fine. Report abuse

by Marc
at 11:24 on 12 Apr 2007

I think Tiscali should be investigated for fraud. They firstly promised me I would get 1Mb. They lied. Then they upgraded me to up to 8Mb. They lied; they only upgrade the price - they downgraded the line! They said they would call back. They lied. They told me there were problems on my line. They said it was BT's fault. That was a lie, too! They don't know what they're talking about. Their customer service is rubbish. Their technical support is amateurish (I'm an IT professional) and their broadband offers me a maximum of 256K, despite my paying for up to 3.5Mbps.

I wouldn't go with Tiscali if they paid me! They are an absolute disgrace!! Report abuse

by John Wayne
at 23:29 on 11 Apr 2007

dude tiscali suks they say unlimited (not!!!) they also claim 8mb but i only get around 1mb used to be around 3mb. they also stop u from using ps2 around 3-5 and if u got more than 2 pc or heavy user keep away!! i learned it the hard way Report abuse

by VIV
at 08:52 on 11 Apr 2007

I would say a disaster their customer service is really annoying.I cancelled my tiscali broadband six month back but they continued charging me.I called them number of times to get the refund but no responses, it's almost 6 months. Report abuse

by Michelle
at 10:21 on 8 Apr 2007

I didnt have a problem at first with them. I started with the basic package and have worked my way up and now on the 2mb unlimited with free local phone calls for only 19.99. So when i saw the 8mb max with the same package for only 17.99 i tried to upgrade. They sent me an email saying it would upgrade on the 6th April. When i emailed them they said that my phone line didnt support 8mb, which is very strange because when i called BT they said it did. Im wondering if they really dont want resident customers going onto that as they will lose money. So now im looking for another provider which is a pity as ive been with Tiscali now for over 7 years. Report abuse

by Raf
at 20:48 on 6 Apr 2007

I hate it!!!! its terrible, i am paying £15 for dialup basically. Up until 6pm its reasonable but still could be better. Then after 6pm there is no point even trying to use the internet until about 11pm cos it would take the 5 hours to load a decent website up its terrible. And when i contact them they say I'm a high download user, what are you on about??? I have read many reviews like mine so my advice is don't choose tiscali if your looking for broadband and if you are with them change as soon as possible! Report abuse

by km
at 15:05 on 3 Apr 2007

complete nightmare to deal with, i ordered there broadband max package but 2 days later decided to say with aol so cancelled the order.Came home 4 days later to find my aol account was cancelled and tiscali was now set up so i phoned to cancel was told to phone back monday as customter accounts closed. Phoned monday got my mac within 2 hours of asking excellent i thought gone back to aol now after only 11 days with tiscali but hey presto now tiscali decide to tell me that im in a 12 month contract should read there own terms and conditions i cancelled well within my 14 day cooling of period not my fault there. Now being told they not sure what happend but it should be cancelled by tomorrow. Download speed was good during the day until around 6pm was getting 650kbs but oh dear after 6pm was lowest i got was 16kbs christ my dialup was faster. This is my account of them so make up your own mind but be warned. Report abuse

by Wendor S
at 12:35 on 28 Mar 2007

I had unlimited broadband with them and 2 months ago they have cut my connection and they were unable to re-establish it.
Worse, when I call them they keep saying everytime that It will be fixed during the next 24 hours. I had the same response during 1 month. Report abuse

by Jack
at 12:03 on 17 Mar 2007

Ive had tiscali for about 2-3 years, and they were fine until about 4 months ago. Since then i havent been able to play online games during peak hours which is for me between around 6pm to 10:45pm. Ive seeked help and i keep getting asked the same questions, in my opinion go with another provider atleast for now, just look up on the internet "tiscali peak times" and you will see the amount of problems

Good luck :) Report abuse

by KSP
at 15:22 on 16 Mar 2007

Absolutely appalling. Get thrown off the net all the time!
They're also saying I've not paid a bill and I've sent a a copy of my statement, direct debit printout etc showing I have.
Now they're saying they're taking me to court!!!

Terrible customer service - if the problem isn't in a list of things they have in front of them, they can't help.

Also meant to receive Member Rewards each month, depsite emailing 3 times and phoning, I'm still not getting them.

Avoid them like the plague!! Report abuse

by Simon
at 10:03 on 13 Mar 2007

I wouldny recommend you to touch Tiscali with a bargepole. After numerous problems resulting in the cancellation of broadband with them it took them three months to remove their tag from my phone line. Their customer service is next to non existant, I have experienced little but incompetence when dealing with them. Report abuse

by Debbz
at 12:58 on 28 Feb 2007

Simple dont go there, they are awful, I`m supposed to have broadband max, no better than dial up at times, and I too am restricted from 5pm to 11pm on game sites, messengers and downloading. Currently in dispute with them over service, or lack of it, customer service is dreadful. I am only now getting a response because I complained to the ISPA about them, meant to be being moved from Ipstream to LLU on 8th of march, will see what happens, if nothing improves I`m off to another ISP as they have not kept to contract and I have been told I will be free to go with no penalties, if they cant sort out problems. I have to admit, secretly hoping they cant sort problems out so I can go elswhere. Report abuse

by ttx
at 08:30 on 23 Feb 2007

i have been with tiscali now 4 months, and i had nothing more then trouble, they maybe ok if u are low user, but thats about it. costumer service is full of unproffesional, they don't even know their own term and cond. example my speed shut be 8 mb, and i'am getting last 2 weeks speed around 80kb!!!!!!! tiscali full rubbish. Report abuse

by sparky
at 08:30 on 23 Feb 2007

Been with tiscali for 18 months now had some problems at end of summer 2006, mainly slow downloads and did start to think to myself if i should move to bt as they were offering 8 meg so asked for mac codes and got them emailed within 3 days , not bad and then hey presto broadband speeds seemed to go lightning fast so im sticking around with tiscali for a while , downloaded from twocows about 30 mins ago and got a constant 248kbps download speed on a 135meg programme not bad , so still here and happy with tiscali, ps the other thing i like with tiscali is that when they do price changes e.g. price drops for same service you can downgrade to save pennys not something you can do on bt. lastly the thompson speed touch 330 modem tiscali supply works ok but if you replace this with a NAT enabled router its quicker and you can turn off your firewall. hope this helps. Report abuse

by sergeigto
at 08:29 on 23 Feb 2007

i am on Tiscali broadband max . it could not get any worse! absolute rubbish! if i am lucky i get 250 KB speed, on some days i do not get any at all. Claims of unlimited downloads are false, i was downloading movies and Tiscali put limits on my account so from 6pm till 11pm it was impossible to use broadband at all! Customer service is incompetent and unhelpful in some occasions even rude! recently i have changed address and tried to connect my broad band in new address 15 working days later no service at all and customer service told me that i have to wait another 15 days. I have 4 friends who is with tiscali as well and they not happy with Tiscali as well my word is DO NOT EVEN THIK ABOUT SIGNIN WITH TISCALY ABSOLUTE DISASTER!!!! Report abuse

by unhappy
at 08:19 on 23 Feb 2007

All i can say is dont get tiscali broadband if this helps other people ill be happy. I was with them 18months and i had suffered slow speeds for 3 months so i complained to there tech department at least 25 times each time i was asked the same questions and the problem was not sorted they even offered to get there top tech men on the job which never seem to happen, in the end i decided to cancel my contract (how easy should that have been) anyway i canceled it 3 times and each time they never canceled it. First of all i had to wait for a tag on my line to be removed after finally they cancled my account for me on my 4th attempt to do this. i rang them up and they kept saying it was canceled and it was on for 6 weeks after the date it should have been canceled from i acctually thought i was going to be unable to cancel them at one point keep well away from them. Report abuse

by paul atess
at 20:07 on 6 Feb 2007

I had no problems with tiscali until i started to play on line poker games. Constent problems connecting to the sites. So while all my mates sitting playing at peak times i was left sitting all night trying to connect. When i rang up and made enquiries as to what the problem was i was told to play my games at off peak times!!

I will be requesting my MAC and leaving ASAP Report abuse

by Cole
at 11:36 on 5 Feb 2007

Ive been with Tiscali for 2 months now, first few weeks no problem. Now im having constant trouble tring to connect, the page crashes with "not responding" on the tool bar. When you ring customer service after holding for a lifetime they then transfer you to someone else whilst holding once again the voice says "call back later" then hangs up the line! They treat you like your stupid because you have to explain your problem once again which is really frustrating. the only line you dont have to hold is the payment line, they are very happy to take our money of of us! Now because i want to change my Broadband provider the want £180 off me. For what?! Well im suprised i was able to stay online long enough to write this with out it diconecting. To cut a long story short DONT GO WITH TISCALI! Report abuse

by Sube
at 13:39 on 2 Feb 2007

First six months was great, no connection problems and able to run the service for weeks without it going down. After, recieving a letter about some work being done with BT and that thes ervice may be 'temporarily' affected I have had nothing but connection problems. Have to re-start my router at least three times a week. I had checked all my settings against against Tiscali's recommendations but still no joy. Even after reporting the problem and being told the problem was fixed, my connection went down after a day. Customer servivces have generally been ok, but at the end of the day the actual service is not reliable. It's up to you whether you go with Tiscali, but if you want service reliability try anywhere else. Report abuse

by Ralphio1
at 13:37 on 2 Feb 2007

Avoid at all costs!!! Customer service is shabby, patronising & the service is Mega-poor & thats only if you get some one(after30mins) that understands a word of un-broken english. They maybe cheap but believe me and everyone else KEEP AWAY. I'm paying way over the top for my new broadband but at least it works & the support is exellent when needed. This bunch of cowboys nearly cost me my business. Keep well away! You have been warned Report abuse

by Dave Taylor
at 12:30 on 23 Jan 2007

I agree with the other reviews. tiscali are absolutely abysmal,
currently trying to find new provider . My son plays xbox live
and he is pulling his hair out because of the slow speeds. he is
constantly complaining of lagging out of games. Roll on finding a decent provider!!!!! Report abuse

by HP
at 11:30 on 23 Jan 2007

Hi was previously with Talktalk and they didnt give me the credit that was due from recommend a friend. I cancelled as per their instructions but it was another 6 months before they realized that I didnt want it anymore and billing stopped sending me letters. Anyway my work had been on Tiscali Broadband for year or two and I was very happy with that. so I signed up to their 1MB. Havent had any trouble, indeed when 2MB was available on my line they changed it over vrery quickly. I've found they answer the phone very quickly service is polite and they can answer my questions in one call. Dont know if I've been very lucky but I do know others who have had no problem either Report abuse

by chas
at 13:24 on 18 Jan 2007

Tiscali support is appalling. Having had a 2 MB connection for 14 months, it took them nearly 6 weeks to reconnect at my new house when I moved - despite having informed them of the new number and address at least 2 weeks before moving.
Additionally, since arriving in my new address, I have had numerous problems with my connection which the suport (there's a laugh) team have either blamed me or the BT line or the line in the wall of my house!!! I am currently paying for a 2 MB connection but getting only 400K!! However, as many customers have found, trying to call there support (sorry I'm sniggering again) line is very expensive as my average wait has been 25 mins. A disaster - dont go there. I am looking for something else even if it is more expensive. Report abuse

by John Hancock
at 13:23 on 18 Jan 2007

Avoid at all costs they are really rubbish - I almost tore my hair out with dropped connections the whole time. Switched to an alternative and ahhhhhhh all problems solved. What a relief to have proper broadband again! Tiscali customer service is absolutely appalling my wife told me not to call them as every time I did I got in a rage at how hopeless they were and how they just didn't care.. Please do not use Tiscali you will regret it and your life is just too short. They really are idiots! Honestly use anyone but them. Cancelling has actually taken me a month as everytime I spoke to someone they told me anything to stop me cancelling. One of their agents promised me a package which did not even exist to stop me cancelling! They really treat customers badly trust me your klife is too short do not go near Tiscali!!! Report abuse

by Andrew Skipwith
at 18:06 on 8 Jan 2007

I've had an absolute disaster with tiscali...they mucked up an order, finally agreed to cancel and then left a 'tag' on the line (which 2 months down the line is still there) meaning that no one else can provision broadband. I hear from OFCOM that they are now under investigation for anti-competitive practices such as this. Report abuse

by Jan Dunne
at 18:06 on 8 Jan 2007

Generally, their broadband service has been reliable, and at £19.99 per month to include all land line phone calls, its good value.
However, when we moved house they were unbelievably inefficient at transferring our service. It took a month.Their ability to communicate with a dissatisfied customer is appalling. Report abuse

by David Regler
at 18:06 on 8 Jan 2007

I'm on their broadband MAX package and so far have had no problems. Works when I want it, speed is ok, and price not half bad. Report abuse

by Shadow
at 18:01 on 8 Jan 2007

I've been with tiscali for 2 years odds now and they have been ok until i moved house, they told me i wouldn't be able to recieve the Tiscali MAX package although all online research suggests otherwise, and when i was living with my parents i was on their 2MB package, now i have moved out and my mum wanted what i had all of a sudden the line can only support 1MB, LOSERS!! if i can find another provider that cheap i am changing, if not gonna have a right good gripe on the phone tomorrow and see what i can get then :D Report abuse

by si
at 18:00 on 8 Jan 2007

Tiscali is fine when it works but as soon as you have a problem, its a nightmare. My broadband stopped working and Tiscali insisted that there was no problem. Then, after I had bought another router, they admitted that there was a problem with their equipment but expected me to call an 0870 number to troubleshoot it. Only problem was, I was kept on hold for indeterminite lengths of time.

Their Technical help is very poor with the people repeatedly misunderstanding problems and even when you want to cancel it is nigh on impossible to get anyone to answer the phone. They also take up to 1 month to answer any written correspondance.

I dont yet know if, now I have managed to cancel, they will leave any markers on the line but I'm expecting it to happen.

In summary - appallingly poor customer service. Avoid like the plague. Report abuse

by James Maxwell
at 17:59 on 8 Jan 2007

You get what you pay for with tiscali, i pay 12.99 for 1meg (max i can get) broadband which by far the cheapest around, considering its virtually unlimited, well as long as you dont dowload between 6-11pm. The main problem is the customer sevice, completely incompetent and often very patronizing, and its not free btw. But basically i choose to accept this as im on a tight budget, and that extra £5-10 i save each month is the only reason why i, and i think most others stay, until tiscali become uncompetitive in the price or speed department, i shall remail a loyal customer (while still chacking out the alternatives). Report abuse

by Si C
at 17:55 on 8 Jan 2007

Avoid if you can!! I went for the £14.99 2mb unlimited and got a speed of 600k! I complained to their customer services and they increased the speed to 1.7 (not great but better). A week later I got an email warning me about my usage (from their fair usage policy) and I then got a 2nd email another week later threatening to put me on a slower connection if I didn't stop using the internet during peak periods. I phoned to complain and they basically said that I was tied to a 12 month contract once I signed up for their internet services. They have a 14 day cooling off period but I didn't receive their internet package until 14 days since signing up so had no idea how awful their service was. My usage was not excessive and I had never received any such emails from previous providers such as NTL and Pipex. I eventually had to get consumer legal advice in order to cancel the contract. Report abuse

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