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Virgin broadband

Virgin Overview

  • Broadband speeds from 10Mb to super-fast 50Mb
  • Great savings on offer if you bundle broadband with TV and phone
  • Good special offers for new customers
  • If you aren't in a cable area, Virgin National (ADSL broadband) is a good alternative

Currently showing the top 3 of 10 results show all»

Currently showing the top 3 of 10 results show all»

About Virgin

Virgin Media is the latest company to nail its colours on the UK's cable network - the only real challenger to BT's telephone exchanges used by every other fixed-lined broadband provider. And they're making a pretty good fist of it too: cable speeds now run an 'up to' 50Mb, twice what BT's lines can currently manage, and you can throw TV and phone lines into the deal too. Support is about average for fixed-line broadband, which means it isn't great. However it is free, with tech support lines open 24/7 (to 'global' call centres).

It's been quite a journey for cable in the UK. US company Telewest hoovered up a lot of smaller UK cable firms in the 80s and 90s, while the privatised Independent Broadcasting Authority - bought by CableTel and all renamed NTL in 1998 - began doing the same. NTL and Telewest merged in 2006, with NTL:Telewest then merging with Virgin Mobile in 2007. The now-named Virgin Media cable broadband service now has more than 3.7 million subscribers, about a million behind BT.

Virgin Media plans to take its cable coverage to more than 50 per cent of premises across England over the next few years, reaching 500,000 more homes. Its 50Mb 'super-fast' broadband should be available across its entire network before the end of 2009. And for those of you who think 50Mb broadband is still too slow, virgin Media started testing 200Mb broadband in May 2009; now that really would be the mother of all broadband, at least by UK standards.

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Customer reviews

Show all 628 Virgin Media broadband reviews»

neutral

by Drew Courtney
at 13:11 on 1 Feb 2010

Just sacked Virgin Media as the supplier of my Telephone, Broadband and TV after being with them for many years. the first problem I had was that, when signed up for Direct Debit payments at the start, they would take odd amounts of money out of my account, (seperate to my normal bill), with no explanation of what they were for. As a result, I ceased paying by direct debit only to find that I was then charged for using a diferent method, (unfair in my opinion).Then slowly but surely I had more and more problems, overcharging, poor BB speeds, a rediculous fine for late paying and finaly they took 6 months to fix the phone when it went down. They tried several times to charge me more than I should have been paying, when I started up with them it was £18 a month all in, my bills near the end were up to £60! When I refused to pay the inflated bills, they fined me for late paying and were still trying to charge me for the services they had cut off. Unfourtunately they have the same ethics as other service providers seem to have adopted in that they will try and overcharge - if they get caught out, they're not too bothered but I suspect a lot of the time, they don't get found out and people just pay the bills without checking.Crooked and untrustworthy in my opinion. Rant over! Report abuse
unhappy

by Ed McCarson
at 18:14 on 31 Jan 2010

I am not here to add a review. I want Virgin to provide a map of where their 20 Meg Broadband and their 50 Meg Broadband are available. Some people will choose where to live based on the availability of these services. It is foolishness not to provide a coverage area map! Report abuse
unhappy

by john drysdale
at 21:05 on 29 Jan 2010

been with virgin 2+ years, 1st year fine, this last year steady deteriation in service reps are very polite but unhelpful.Modem became faulty mid dec last sent wireless router and then spent almost 5 hours trying to get it to work with no result.n the15th jan a second router arrived and was promised that i would be called between 2 &2.30 that day to assist in connecting to the net.today 29th jan. I rang them and asked for my MAC no. and was told that yes I could have this BUT it would cost me £95. As I have not signed a contract since September 2007 I find this difficult to understand.This is not the first time they have let me down with service problems.I could not recommend them as a providor . Report abuse
neutral

by unbehavable
at 13:42 on 29 Jan 2010

ive been with vm for 2 years . 20 meg was rock solid highest adsl in my area is 2.5mb .Ive been on 50 meg since october 2009 and its amazing i usually get 52.6mb on speedtest. You guys have probally had your mac address cloned or are on a node with lots of dodgy boxes . Report abuse

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