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Virgin Media broadband

Virgin Media Overview

  • Broadband speeds from 10Mb to super-fast 50Mb
  • Great savings on offer if you bundle broadband with TV and phone
  • Good special offers for new customers
  • If you aren't in a cable area, Virgin National (ADSL broadband) is a good alternative

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About Virgin Media

Virgin Media is the latest company to nail its colours on the UK's cable network - the only real challenger to BT's telephone exchanges used by every other fixed-lined broadband provider. And they're making a pretty good fist of it too: cable speeds now run an 'up to' 50Mb, twice what BT's lines can currently manage, and you can throw TV and phone lines into the deal too. Support is about average for fixed-line broadband, which means it isn't great. However it is free, with tech support lines open 24/7 (to 'global' call centres).

It's been quite a journey for cable in the UK. US company Telewest hoovered up a lot of smaller UK cable firms in the 80s and 90s, while the privatised Independent Broadcasting Authority - bought by CableTel and all renamed NTL in 1998 - began doing the same. NTL and Telewest merged in 2006, with NTL:Telewest then merging with Virgin Mobile in 2007. The now-named Virgin Media cable broadband service now has more than 3.7 million subscribers, about a million behind BT.

Virgin Media plans to take its cable coverage to more than 50 per cent of premises across England over the next few years, reaching 500,000 more homes. Its 50Mb 'super-fast' broadband should be available across its entire network before the end of 2009. And for those of you who think 50Mb broadband is still too slow, virgin Media started testing 200Mb broadband in May 2009; now that really would be the mother of all broadband, at least by UK standards.

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Customer reviews

Show all 577 Virgin Media broadband reviews»

unhappy

by Paul Dover | registered | 1 post
at 21:49 on 2 Jul 2009

Don't touch them! Like all braodband providers, it's fine until something goes wrong. I thought Talk Talk, Tiscali and Post Office were really bad until I came up against Virgin! No broadband for two months! Lies,lies and more lies. The call centre staff have obviously had no training and every time you call, you go back to square one - lets test your line etc. Have been instructed that it's my equipment 3 times yet have tried 3 modems and two routers connected to the main socket etc but still not their problem. Like TT and Tiscali, promises of call backs never happen. Now going to move to O2 as they get the WHICH best buy award. Wish me luck!
unhappy

by Andy F
at 20:46 on 27 Jun 2009

Virgin Media are the worst company I have had to deal with (and I thought ntl were bad). Relocating services to our new house was totally beyond them. The final insult was when they said we didn't exist (having been a customer back to Comcast in 1997). Told them to take all their gear. Now happy with BT and Sky. For their errors Branson's bandits tried to say we owed them £237 for leaving early (despite being a customer for 11 years!). I've told them to p**s off. I'm so sad they've blacklisted us - but they are still stupid enough to send us all their conning junk mail.

I wouldn't buy a light bulb of Branson.
unhappy

by zoe mawson
at 10:35 on 25 Jun 2009

i took out a deal that now 30.00 per month should be 25.00..for 2mb brdband,60 channels.this included wireless router which i had argue to get.also 25.00 voucher not recived yet...you can get this for half what im paying now.its wrong it should be a set fee for each package.same for everyone.in angry that i have not recived what i signed up for.my bill has never once been what it should be now its going up every month.i would not advise anyone to sign up with virgin unless you no what your paying for.i have only for my sons studys but it will have to go after 12months are up.just cannot afford the price changes each month im very angry and hurt how iv been treated.
unhappy

by james
at 18:33 on 23 Jun 2009

Virgin Media are s**t - they keep charging me useless bills they are the most useless boadband i have ever seen.

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