Mobile broadband customer and technical support: opening times, phone numbers and call charges

This is the place for all your customer and tech support needs for mobile broadband suppliers.

Please note these are not sales lines - if you want to buy a dongle or laptop deal, or are looking for more information, please click on the mobile broadband provider's name below: this will take you to its Broadband Genie provider page.

If a number below is followed by 24/7, this means your call should be answered 24 hours a day, seven days a week, including holidays.

3 Mobile Broadband

Customer services and technical support: Call 500 from a 3 mobile (free), or call 0843 373 0500 elsewhere in the UK and +44 7782 333 500 from abroad (calls charged at the standard rate).

BT Mobile Broadband

Customer services and technical support: As part of the BT Total Broadband Anywhere package, call 0800 032 2111 (free from a BT landline), or 150 from your BT ToGo phone. 8am-8pm Mon-Sat, 8am-6pm Sun.

BT Business Mobile

Broadband Customer services: 0800 800 152 (8am-6pm Mon-Fri, 9am-1pm Sat). Technical support: Option 3 – 0800 678 1030 (8am-6pm, Mon-Fri; OnePlan – 0800 032 8751 (8.30am-5pm Mon-Fri).

O2 Mobile Broadband

Technical support and customer services: If you are also an O2 mobile customer, call your normal customer service number. If not, call:

Contract: 0870 600 3009 (8am-9pm Mon-Fri, 8am-8pm Sat/Sun – national rate from a BT landline)
PAYG: 08705 678 678 (7am-10pm Mon-Fri, 8am-8pm Sat/Sun – national rate from a BT landline)
Business: 0800 977 7337 (24/7 - free)

Orange Mobile Broadband

Customer services and technical support: Call 150 from an Orange contract phone, 450 from an Orange PAYG phone, or 07973 100 150 (contract)/07973 100 450 (PAYG).

T-Mobile Mobile Broadband

Customer and technical support: 150 from a T-Mobile phone, or 0845 412 5000 (charged at local toll rates). From abroad, call +44 79539 66 150.

Virgin Media Mobile Broadband

Customer service and technical support: 789 from a Virgin Mobile phone (free), or 0845 6000 789 (10p per call).

Vodafone Mobile Broadband

Customer services and technical support: 191 from a Vodafone phone, or 08700 700191 (contract)/08700 776655 (PAYG). Lines open 24/7, but some services may be limited between 10pm and 7am. Official opening hours are 8am-9pm Mon-Fri, 9am-6pm Sat/Sun. From abroad, call +44 7836 191 191 (contract) or +44 7836 191 919 (PAYG).

Sorry, wrong number!

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