I live in Chailey in East Sussex and after trying 3 mbb for three months ditched my unreliable landline because Openreach don't want to dig up the 100ft concrete path that covers their defective multi pair copper cable from the nearest pole to the cabinet. All was well until the end of April when 3 became slow. Its got progessively worse and now although the connection is rock solid, after downloading the first page it all locks up.Interestingly, when I enter a web address in Chrome, the upload wheel spins endlessly which suggests that there's a DNS issue (see Derek B below), as ping tests are fine. If I can ever get to the webpage, file downloads run at a reasonable speed (2.5Mb). The Three bozo in India told me my problems were due to an issue affecting all wireless devices in the UK (yes folks, really: Putin must be jamming us) but he would get back to me in 48 hours. There's seven left and I'm not hopeful. As there are many of you here who feel cheated, anyone interested in launching a Class Action against 3? While we all moan individually on forums like this, nothing will get done. Don't get mad, get even.
Three mobile broadband
- Wide range of packages including pay monthly contracts with 1GB, 5GB or 15GB data allowance
- Free 4G mobile broadband
- PAYG mobile broadband available with data included - ideal for gifts
- Great range of laptop specs available with a mobile broadband month contract
- If you're an existing Three Mobile customer, you get 25% off any 18 month mobile broadband package.
- Free delivery and 14 day returns policy
Best selling Three mobile broadband deals
- PAYG dongles3G Mobile Wi-Fi PAYG + data
- £59.99 one off cost
- Pay as you go price plan*£2.99/500MB/day
- Up to 21Mb max speed
Three Broadband Genie Road Test results
- 5 stars
- 4 stars
- 3 stars
- 5 stars
- Feelgood factor
- 5 stars
- Dongle software
- 3 stars
- Overall rating
Three has done well in previous Road Trips and continued that trend in 2014 by coming out on top in almost all areas for both 3G and 4G services.
The dongles tested in the 2014 Road Trip were the Huawei E3256, a 3G USB dongle with folding connector which allows the device to be angled for better reception, and a ZTE MF823 for 4G, again a USB model.
Three had the fastest speeds overall, excelling in both 3G and 4G performance. Average 3G speeds were 4.48Mb download and 1.4Mb upload, with 4G coming in at 6.19Mb up and 1.54Mb down. At best we recorded 19.53Mb download for 4G and 15.41Mb for 3G, the latter actually exceeding the top speeds for every other network and service except for Three’s own 4G.
Upload speeds were acceptable but less impressive. We recorded top speeds of 3.46Mb for 3G and 2.89Mb for 4G, which was good but didn’t hold out across the whole test leading to those unexciting average numbers.
Perhaps Three’s best achievement was that it was able to complete 90% of our tasks, demonstrating an ability to retain a connection through difficult conditions better than any other network. This was particularly useful for large file downloads and uploads and streaming media, where several other providers encountered great difficulty.
Its performance led to Three winning not just our overall Road Trip award for 2014, but also the awards for fastest mobile broadband, best coverage, best 3G and best 4G.
by May 2013
While Three mobile broadband may have been late to the party as far as mobile network operators are concerned (being the fifth and final one to gain a 3G licence), it has concentrated hard on trying to lead the pack in terms of 3G mobile broadband. So far, it has pretty much succeeded.
UK residents have been bombarded with everything from free Three mobile broadband dongles and MiFi units to aggressive pricing campaigns. Over the past few years it has pulled back on some of its customer service problems too, while its network has gone from also-ran to contender.
Launched as a brand of the Hong Kong-based Hutchinson Whampoa Corporation, 3 UK's mobile network arrived in 2003. The company launched its mobile broadband in August 2007, undercutting its rivals, while its pay as you go version followed in December of the same year. 3 became the first mobile broadband operator to launch 'free' laptop deals in July 2008 and it now offers mobile internet contracts from less than £10 per month. It was also the first to market with mobile Wi-Fi dongles, which it has dubbed MiFi.
In 2008, 3 signed an agreement with rival network T-Mobile to combine their 3G access networks: at the time the biggest agreement of its type (it has since been trumped by a similar deal between Vodafone and O2). In 2011 Three began to offer truly unlimited mobile broadband to its smartphone customers, while also offering the biggest range of mobile broadband deals on dongles, MiFis and laptops in terms of data allowances.
In 2014, Three activated its 4G network in selected cities across the UK, with plans for 98% coverage by 2015. In contrast to other networks Three does not charge extra for 4G, so if you have a 4G capable device on Three you can enjoy these faster speeds right away without any additional outlay.
Three customer reviews
Been with three since 2008 mbb customer, now also phone as well. Though I am a happy customer I think the claims of coverage are way overrated and seem to change from week to week. I check my speeds regularly and they can vary massively from day to day.
I have used Three B/B dongle very happily for five years - until four weeks ago when it became impossibly slow to download all usual items. The on-line tech team said I needed a new dongle; this did not improve speed. Checked with Three store who immediately told me my local mast had been degraded four weeks ago at just the same time my reception went down. Three has no idea when, or if, the mast will be restored, or replaced for 4G. Said the Tech Team should have told me this when I phoned. Very disappointed.
@Rob - sorry to read you had poor experience. I am on One Plan with unlimited data and very happy with it. Had to get T-Mob to cancel contract part way through as they had switched masts from T-Mob to EE, and that was with no penalties (and they had sent me a 100 quid signal box earlier on, too). Whole 6 months cost me nothing as I had a cashback deal through TopCashBack.
I was using Three for data on contract (15 GB for 7.50 a month) from October 2008 to September 2012 (first in N Wales, later on Merseyside). Only cancelled the contract as I had broadband on landline after I moved here.
Now on One Plan I use up to 60 GB of data month, as I can use the mobile as a portable wi-fi router. Will be getting a 4G mobile in next few months which will give higher speed connection for my laptops, tablet and iMacs.