i have been a 3mobile customer since 2008. being an existing 3 customer i was offered 5gb of data allowance for 7.50Gbp per month. what a bargain. usually get 2.2mbps speeds which is really all i need. although sometimes it takes a few minutes to get connected i think it is one of the best 3G providers out there. as with all mobile services it depends where you live as to the signal/connectivity, so make sure you check it out first! so, with my great experience of 3 im gunna get me a new laptop and upgrade to 15gb data allowance. they even chuck in a free MiFi! ;)
happy surfing.
3 Mobile Broadband Reviews
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3Dongle remains useless, I am so tired of spending ages just getting the 3page to load. When I try downloads it drops the signal and I have to start again. Last month I used £75.00 just to download four video lectures of 45 mins each (Yale Lectures). I have also noticed that the service runs smoothly just before I run out of credit and that once I again topup the service returns to s**te....NO WAY can this be considered a service the UK public is always being ripped off and 3 Dongle is the latest. -
I have been using the Three iPad payg microsim for the past 2 months - it has worked very well indeed. I get 3G signals in places I can't even get an Orange phone signal.
I can surf the web quickly and watch BBC iplayer too ( goes thru my data allowance quickly though).
Highly recommended. -
Got 3G with Vodafone here in Fiji called Flashnet. Worked okay at first but now i can only use it in early am. Drops, pages won't open. SLOW. They deny it is affected by traffic but it all went south when their sister company Inkk started specials like talk for five minutes then get the rest of the hour for free.
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I have just started thinking about mobile broadband, glad I found this site because I think a disaster has been averted, I am not going anywhere near 3.
Big thanks to all you guys who left a review and saved my r'ce from the nightmare that is 3 :-) -
I had a 2 year phone contract and decided to re new with a different phone, got an Experia mini which would not hold a charge phoned 3 and was advised it was a known softwear problem with the phone!! and they would replace it with a Samsung Galaxy, this phone arrived a week ago and has not worked properly since receiving it, The 3 shop told me to return the phone as it is a faulty handset. After contacting 3 and informing them I do not want another exchange and do not wish to go ahead with the contract, I have been informed that due to the first phone being delivered just over a month ago, I have no choice but take another exchange and complete the 2 year contract. I cannot believe a contract starts on the day you receive faulty goods. 3 Have been less than helpful and the P.R. does not exist...I will never have another contract phone as Trading Standards inform me mobile phone contracts are notoriously difficult to get out of....and 3 are the worst in my opinion.
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Bought my 3 mobile dongle from Tesco........spent hours patiently touring round trying to get a signal.
Realised I'd wasted £40!
Tried Orange.......fantastic.....brilliant coverage........anyone can have my 3 for free ! -
Had a modem for roughly four months on a 30-day rolling contract and was promised 7.2 mbps couldnt complain at first as it hitting nearer the 8.1mbps which is super fast for my little net book, and now its more customer service is dreadful and useless, its impossible to cancel although a 30 day cancellation policy and the speed has dropped to 1.2, and thats at its best during night time in a city centre location. During peak times i'll be lucky to get 0.7mbps and all customer services do is mock you for having no intelligence and avoid in anyway possible to give a half arsed decent solution. Thank you, 3, but i'll have you know OFT and OFCOM aren't going to be very happy...
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Well I finally got my 'dreaded' laptop today. I have to say I'm extremely impressed. All the bad reviews I've heard of 3 have not happen to me at all. I have a great 4 to 6mbps connection all the time which is more than adequate. I even had a nice email from a staff member after asking a question who offered me a £10 off voucher for 3 for the future. So all in all I now have a great laptop,connection and fingers cross no problems with 3 what so ever
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Had Three mobile running for a week now and it seems great for me. I live out in the country and have had Sky for a year charging £17.50 a month with speeds ranging from 3mb to .25mb. Three has been up to 6mb and has not yet fallen below 2.8mb at peak times. For £15 a month for 15GB, well happy. Sky already cancelled .....
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Well,first off cheers Daniel. Apparently it's on it way from 3 (laptop and dongle) but after all the bad reviews I've heard I wish u hadn't bothered. I've constantly ripped mates having a 3 network mobile fone and I think I've set myself up for a fall. It's a £35 a month deal but apparently even if I send the gear back within the 14 days ( which I've read from many is almost impossible) I'll still get a bill for first month,admin fee AND a cancelation fee? Probably close to £100 I'm guessing? Which is part way to a mid range laptop anyway. Hmm...I guess time will tell,but gotta say I feel very uneasy now.
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Dont waste your money on 3 broadband, everywhere we took the laptop ther was no service. Vodaphone much bettter.
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Hi .Paul. I wish you all the best with this company their customer number Is:
0843 373 3333 - for any 3 mobile question.
0843 373 0500 - for any mobile broadband question.
I hope you gonna have better luky than me, because their numbers just work for sell products. -
Went for the laptop deal with 3 last month but nothing has arrived yet. Could anyone give me a customer call number where I can speak to a human? I'm going to get charged soon and would like to either cancel or discuss the matter. Cheers
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I use my 3 dongle with my laptop.Surfing the web its very good,BUT as soon as I try to send emails it go's of line and I have to keep dialing up?
Please advise -
Just had a text from 3 mobile to say how they have vastly improved the service they provide, does this mean they are getting better at telling lies? the service is getting worse not better, or perhaps they are sending their staff to english lessons so that they can actually know what people are saying when they complain about the rotten service they receive, the one good thing about the text is it makes me laugh just thinking about their claims
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Finally I had someone from the 3 custumer services awnser my calls. Their English wasn't the best one I ever heard but at least I could let them know if they want more money from me they must take me to the court.
It's pathetic after 18 months contract they charge you money to be free from them.
Please everyone be VERY carefull with the contracts.
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I have dongles with o2 , Vodafone and three. The 3 network is the only one I can rely on to work and keep me connected whilst travelling round Derbyshire. At home I have no land line and use 3 mifi unit. again no network problems. the call centres do need sorting out though. We in Britain like to moan. We have very good mobile services compared to many places. We would be upset if these companies placed towers on every street and to get the coverage some people expect at 2300 frequency range that's what would be needed.
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I am one of those people who had the bad idea of to be a costumer of this company wich tey call themselves the best in the mobile broadband.
I did a contract of 18 months and every time I exceeded my allowance they never send me a message to advising me I was over and in the end of the month I had to pay four times more than the contract.
My big problems started when I tried contact the costumer services they never answer,
because of this in the end of the 18 months I cancelled the direct debit.
Now they keep send letters telling me I've got an outstanding balance and every month
they add more money to it.
Every one must be very carefully with this company. -
I was talked into this 15GB deal for £15 by a salesperson and singed a 2 year contract. I must say this has come to be the biggest mistake ever. After not even a month of use I realised my account balance is £90, already gone over the 15 GB limed. The salesperson convinced me it’s currently the best deal available, that turns out not to be true. The broadband speed is pathetic and not at all what is advertised. There customer service in India will take years off your life. They really should change their name to 3 rip-offs. My advices do not ever get involve with this company or even think of getting the 15GB deal. If you already in a contract and want to get out stop your debit order and take them to court!
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Again no service. Since the England game with slovenia i living in north london have had mostly no service. I hope i get to this review without a break in it. Having spoken to India of all places they have no idea what i am talking about. They fooled me into buying for 3 months and when you buy extra its only one month. Clearly the carphone warehouse contravenes the trade description act. Please tell me which is the best provider.
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I've been reading these posts with some interest as they mostly do not reflect the experience I've had using my 3 Dongle. I got the pay-G dongle as a freebie when I purchased a netbook from Argos.
I must admit that I only use it sparodically when I'm travelling and then mostly during normal working but I can say that I've not experienced the dropping of the connection like many have commented on. Yes I've found the speed to be slow but I never expected it to be anything like what I have at home. The only connection problems I've experience were in a location near Hull and on an RAF base where no dongles seems to work.
I've not had cause to call customer service so I cannot comment on how they perform but when then sent out an upgrade for the dongle it installed with no problem. -
Dunno what you guys are moaning about , i've had my dongel aprox 12 mths , and have had NO problems at all , as a matter of fact they are the only company whos service works in my part of cornwall , i connect everytime and stay connected for as long as i want , no problems or issues at all , and the free laptop is awesome , very pleased with the whole deal , cheap and works what more does anyone want :) .
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3 are really,really poor, very slow, patchy reception, poor quality, poor customer relations, poor website, poor checking system for amount MB/timeyou have left. Inb short v poor
They ought to be investigated for selling a service which often doesnot work.
Look for another provider -
Isnt it funny that 3 can find many, many thousands of pounds to "boast" about how they are "improving their network" with a new TV advertising campaign, that I am sure will draw even more people onto their already overcrowded network. And where exactly are these improvements taking place ? Certainly not where I am, or anybody else I know who is in the unfortunate situation of being with this bunch of cowboys. Same problems as many other people here have stated, pitifully slow speeds which make dial-up look fast, and the inability to stay connected for any kind of reasonable time. And of course its the same old response from their so called, script based "customer support", "It can't possibly be anything wrong with our network, it must be your computer". Personally I am sick and tired of this company and I am no longer going to put up with it. I am no longer going to pay for a service that is so blatantly misadvertised any more. Therefore I am cancelling my direct debit arrangement and I look forward to seeing them in court. In fact I'm really going to enjoy it.
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I would like to communicate with Brian re 3 mobile in the Elgin area. I have just bought a pay as you go and am having problems. 3 mobile have been very good, but I would like to discuss issues with Brian. I haven't used this system before so hope ok.
edbrumby [at] btconnect.com -
I am a 3 mobile phone customer & have just upgraded my phone because I have been generally pretty happy with the company over the last 2 years. I also had mobile internet with 3 for 2 years a while ago and admittedly the speeds were slow.
The new special deal of £15 a month for 15GB they tried to seel me when i was upgrading my phone seems like great value but having read these reviews there is no way I'm going near it! If its slow now its only gonna get slower when more & more people are taken in by this seemingly amazing deal and thereby increase levels of traffic even more. -
I was having problems with my dongle reception but i went to a site called www.antennasonline.co.uk this sorted my problem. Highly recommended.
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I just asked a question on the "3 Live" online chat service. All I asked was if they support Linux.
After waiting an hour for a reply I asked if they should be called "3 Comatose".
Of course I also told them that I would be looking elsewhere.
I was very happy to have found out how bad their customer service is before I made the mistake of becoming a customer. -
actually very disapointed, have had it for few months now and only first few weeks were acceptable. rest of the time, mostly cant even connect, even snail is quicker than this speed or loose connection after few minutes been connected. Now stuck with the contract and dont really know what to do.rubbish!
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3 news stories
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11 June 2010 Mobile broadband operator 3 mobile has unleashed its new 'one-touch' MiFi (Huawei 585) device today, allowing customers to create a personal WiFi hot spot for up to five devices. Boosting the WiFi signal for Read more >
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