Virgin Digital Help gives away 30 minutes free tech support

Wed 17 Mar 2010 1 Comment

virgin digital help websiteVirgin's technical support service, Virgin Digital Help is offering web users up to 30 minutes of free technical support, giving all visitors to the site a chance to solve any niggling PC or gadget issues.

You don't have to be a Virgin Media broadband customer to make use of this offer. To be eligible, users are asked to register, by entering their name and email address on the Virgin Digital Help website before 31 March in order to receive an evoucher.

There's no pressure to use this voucher straight away. Those wishing to seek help will be able to use up their free minutes at any time over the next six months. So, if you don't have a technical problem now, you're welcome to keep it safe until you do.

Speaking on the offer Virgin Digital Help founder, Sir Richard Branson, explained: "At Virgin we're always looking at how we can make people's lives easier. With Virgin Digital Help, we are giving them access to the kind of expert tech support normally reserved for big businesses, at a fraction of the cost." He added: "This great offer of up to 30 minutes of help absolutely free of charge means that anyone in the UK can get our experts to fix those niggling issues, offer some useful advice, speed up their computer with a software spring-clean, de-big a wireless network or do a host of other things that'll take away their tech stress."

Virgin Digital Help launched in December 2009 and was originally set up to provide a technical help service over the phone, or online for computer and gadget problems. It also provides downloadable tools and can arrange home visits for serious technical issues.

Joe Steel of Virgin Digital Help, confirmed there's no need to add any credit card details when applying for the free tech support session. He added: "Just enter your email address and you'll be able to get free help, next time your otherwise lovely laptop decides that it's not in the mood."

Originally published on www.mobilecomputermag.co.uk, now incorporated into Broadband Genie

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Comments

  • unhappy

    by Kam Thompson at 23:37 on 8 Jun 2010Report abuse

    On installation the Virgin Installer left the Netgear router in the box and said I had to attach it and left!

    After going through what it says I have the problem that as soon as I unplug the internet cable from the laptop the connection is lost.
    It won't connect wireless!
    I have spent an hour on the phone to Netgear speaking to 3 different engineers. 2 of which could just about speak English.
    The third refused to put me through to his manager or someone who had better English skills. Finally he said he wasn't supposed to help!

    I just want some support to help me get connected through wireless, otherwise its just not worth it.

    As soon as I pull out the cable from the laptop and try to open a browser it won't go through to the net.

    It trys to repair itself and then says the modem or router is not connected.

    I am sick to death of this already. A bloody waste of time and had nothing but a crap service allround apart from the install engineer turning up on time.

    Can you sort this out and get me wirelessly connected?

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