Consumer watchdog backs file-sharers

A heavyweight consumer watchdog has weighed in on the side of file-sharing broadband users.

Responding to a recent set of proposals by the Department for Business, Innovation and Science, Consumer Focus said the problem of illegal downloads was a result of the failure of content owners to meet consumer demands. 

“Illegal file sharing should not be condoned but millions do it daily,” said Consumer Focus chairman Larry Whitty. “The rise of this activity is a consequence of the creative industries’ failure to deliver products that consumers want. The industry should get its own house in order rather than promote punitive measures like this.” 

Consumer Focus also joined TalkTalk chief executive Charles Dunstone in criticising the government’s plan to shut off users who shared files. 

“Cutting people off the internet for allegedly infringing copyright is disproportionate,” said Whitty. “To do so without giving consumers the right to challenge the evidence against them undermines fundamental rights to a fair trial.” 

Whitty added that there was not enough information for consumers about the issue. 

“It would be unfair to enforce this law in an area where millions of consumers are not clear on what is allowed and what is not. Unless a better solution can be found substantial elements of the population will be criminalised by a law that cannot be enforced fairly. 

“The Government originally proposed to tackle illegal file sharing by sending warning letters and taking court action before technical measures can be imposed. This approach would be fairer, more proportionate and better respect consumer rights.” 

The issue has sharply divided both the creative industries and broadband suppliers. Musicians such as Lily Allen and James Blunt have come out in favour of the government’s plans, while Billy Bragg and Radiohead have warned against alienating fans. 

Meanwhile, although TalkTalk has threatened court action against the government if it tries to force ISPs to impose service restrictions on consumers, BSkyB has urged broadband suppliers to present a united front against file-sharers.