Google's Nexus One causes frustration amongst users

Google's much anticipated 'superphone' the Nexus One is drawing a barrage of complaints from frustrated early adopters.

Released on January 5, the Nexus One is Google's first handset, produced in co-operation with Taiwanese handset manufacturer HTC. It was expected to rival Apple's mighty iPhone, and is described by Google as 'where web meets phone'. However, it seems that there are a number of issues which are affecting the enjoyment of the handset by those who have been first to get their hands on one.

According to the BBC news, queries on support forums from baffled consumers range from enquiries about how long they can expect to wait for the handset once an order has been placed, to more specific questions about functionality such as whether the Nexus One supports 3G. Existing T-Mobile customers want to know whether they can get the phone at the reduced $179 rate, or whether that's just for new customers; while those who already have the handset want help with bugs such as difficulties synchronising contacts.

The problem is being compounded by lack of support from Google and its partners. Google itself only seems to be responding to queries via email within 'a day or two', and there is no help to be had from T-Mobile or HTC either.  Frustrated users have been calling for Google to offer a dedicated helpline for Nexus One support, particularly in view of the number of issues and the not inconsiderable price-tag of the handset.

A Google spokesperson said: "We've worked closely with our Nexus One launch partners to make support available through a variety of channels. This is a new way to purchase and support a mobile phone, and we're committed to sorting out the few kinks that do exist."