iPhone demand was to blame for O2's network problems

Thu 31 Dec 2009 2 Comments

Demand for Apple's data-intensive iPhone was to blame for O2's network problems in London during the last six months, with only additional capacity helping to ease the issues, a spokesperson told the Financial Times this week.

The provider apologised to its shareholders through the newspaper, admitting its network had been hitting snags since the summer. It confirmed it's invested 30 million pounds in its London network to meet with demand and installed 200 extra mobile base stations to help avoid crashes in the future.

According to O2, who held an exclusive contract to market Apple's iPhone in the UK until November this year, there has been an 18-fold increase in data traffic since the start of 2009.

Speaking to the Financial Times, chief executive of O2, Ronan Dunne, admitted: “Where we haven't met our own high standards then there's no question we apologise to customers for that fact... But it would be wrong to say O2 has failed its customers en masse.”

It's not the only provider to struggle under the strain of the data-hungry iPhone. According to Reuters, AT&T temporarily stopped selling the iPhone on its website to New York City customers over the weeked.”

O2 confirm it managed to get through the busy Christmas period without any network problems.
 

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Comments

  • neutral

    by Chris at 12:49 on 1 Jan 2010Report abuse

    So can we expect the same on the Vodafone network through-out 2010?

  • unhappy

    by Jessica at 13:10 on 25 Feb 2010Report abuse

    o2 coverage has been a constant nightmare in central london... check out my friend's story:
    www.02networklondon.com

    O2 needs to speak honestly with its customers or ruin its long term reputation... See Toyota for lessons please...

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