Virgin Media customers suffer broadband outage in Midlands

by P@ul
at 12:59 on 3 Dec 2009

The service was down for longer than stated, it stopped working at around 6pm last night! Report abuse

by Viv White
at 15:24 on 3 Dec 2009

Ours was down in Halesowen from when I tried at 5:30 last night. I just hope my V Box isn't broken. Again. Report abuse

by Chris Ryan
at 16:08 on 3 Dec 2009

As of 16:07 I've got 2 TV's on Virgin, 1 box isn't working at all and the other has a few channels working. I just rang them and now they're saying 8pm for a fix, that means this service will have been down for over 24hrs - NOT GOOD ENOUGH VIRGIN!!!!!!! Report abuse

by rob wakefield
at 10:07 on 4 Dec 2009

PRESS RELEASE
VIRGIN MEDIA OUTAGE GOES IGNORED, AS THOUSANDS OF LONDONERS ARE LEFT WITHOUT TELEVISION AND BROADBAND FOR 6 DAYS AND COUNTING!
On Saturday 28th November at approximately 20.41, Virgin Media's television and broadband services ground to a halt in the following postcodes – E2, E1, EC2A, W14, SW6, WC2, WC1. 6 days on and we are still without any service and without any idea as to what has happened and is happening. Virgin Media have refused to post the issue on their website, we ask why?
Dozens of calls to the Virgin Media fault centre have resulted in various estimates of restoration, all highly inaccurate or just uttered to quieten the disgruntled caller.
With no support from customer service, technical support or anything else, I am contacting the media to see if their power can make a difference. If this is brought out into the public domain and investigated, perhaps Virgin will do something about this ongoing nonsense.
Who has been affected? Businesses, elderly, education houses, general public. Report abuse

by Matt Wood
at 12:41 on 4 Dec 2009

It's not just Londoners that are down. Most of Teesside has been offline since about 7pm on Wednesday.

I even decided to endure the wait time on hold, to try and speak to an actual human and find out what was going on. Of course, from the Indian call center that poor guy knew no more than I did...... Report abuse

by Jack
at 19:27 on 4 Dec 2009

I live in the Rutherglen area of Glasgow. My broadband went down around 8am Weds 2nd December. I immediately called the support line. I was told it was a fault at their end and it would be resolved soon. I awoke on Thurs morning to the same scenario. At 2 pmm 2 engineers appeared who said the whole network in my area was being affected, particularly so 50 MB customers. They said my modem was fine and that hopefully the problem would be sorted out soon. I awoke this morning to the same scenario-I called support again. The support guy told me the system in my area had a problem for an hour or so on Weds, but it had been resolved. On enquiring as to why my situation hadn't improved he replied. "Their seems to be a problem with your modem, I'll get an engineer out on Monday to replace it." I told him the enginneers and the previous tech support guys I had spoken to said my modem was fine, it was a problem at their end. He told me "I have no idea why they would tell you that, your modem is faulty, we have no issues with our service in your area."

At 7pm tonight, the engineer who had attended on Thurs phoned me. He told me their had been no change in status, there was still a major problem for 50mb customers in my area and it didn't look as though it was going to be resolved soon.

Someone at Virgin Media needs to start telling the truth here. I have been without broadband for 3 days, and it looks like it's gonna be a few days more. Is there anyone else who reads this who lives in the Glasgow area who is experiencing the same hassle as me? Report abuse

by victor bush
at 13:14 on 6 Dec 2009

Just recently my PC started giving me "Bad Request 400" whenever I tried to connect to ntlworld . I can get my ntl mail throught 'favourites', or from my history. but I cannot get their web page.
Is this a similar problem to the above, or a separate problem with their server? Report abuse