Virgin Media ADSL customers get email strife

Fri 15 Aug 2008 Comment

Virgin Media ADSL customers have been affected by an email service breakdown this week. Beginning on Tuesday evening, as of yet, there have been no reports located that this has been completely resolved. On Thursday afternoon a Virgin Media spokesman confirmed that webmail access had been fixed for 100,000 customers, with around a third equipped with client access.

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Blamed on a hardware failure at Virgin Media's partner, Tucows, other ISPs have been reported to be affected by the problem. A spokesman said: "We are working around the clock to resolve this issue and are working around the clock to resolve this issue and are in close communication with the ISPs to help in minimizing the impact of this service interruption. We deeply regret the inconvenience this has caused." At the time of posting the Virgin Media service status still confirmed that email service was "running slow" and still had "intermittent problems". Source: The Register

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