Smartphone customer and technical support: Opening times, phone numbers, call charges and extras

Here you will find all the customer and tech support telephone numbers you should ever need for the UK's leading smartphone suppliers.

Please note these are not sales lines - if you want to buy a smartphone, or are looking for more information, click on the 'smartphone' tab above to be taken through to our smartphone comparison tables.

Once there, you will find all the best smartphone deals around, which you can buy online by simply clicking through to the provider's page and signing up.

If a number below is followed by 24/7, this means your call should be answered 24 hours a day, seven days a week, including holidays.

 

 

 

 

3 Mobile

To speak to someone about your mobile, call 333 (free) from your 3 handset, or 0843 373 3333 from any other phone. If calling from outside of the UK, dial +44 7782 333 333.

 

 

 

BT Mobile

For accessing account, general enquiries, technical help and billing enquiries: from landline, dial 0800 0322 111 - opening hours 8am-9pm.

 

 

 

O2 Mobile

Pay & go customer service
from O2 mobile dial 4445 (charges 25p per call)
from landline dial 0844 8090222 (5p/min from BT land line, other providers’ charges may vary)
opening hours: mon-fri 8am-9pm, sat 8am-8pm, sun 8am-6pm.

Pay & go iPhone customer service
from iPhone 2302 (25p per call)
from land line 0844 875 2303 (5p/min from BT land line, other providers’ charges may vary)
opening hours: mon-fri 8am-9pm, sat 8am-8pm, sun 8am-6pm.

Top-up line
from O2 mobile dial 4444 (charges free)
from land line dial 0845 606 2277 (local rate from BT land line other providers’ charges may vary).

Pay monthly customer service
from O2 mobile dial 202 (free)
from land line 0844 809 0202 (5p/min from BT land line, other providers’ charges may vary)
opening hours: mon-fri 8am-9pm, sat 8am-8pm, sun 8am-6pm.

Pay monthly iPhone customer service
from iPhone 2302 (free)
from land line 0844 875 2303 (5p/min from BT land line, other providers’ charges may vary)
opening hours: mon-fri 8am-9pm, sat 8am-8pm, sun 8am-6pm.

iPhone and Palm Pre business
from iPhone dial 8002 (free)
from land line dial 0800 977 7337 (free)
opening hours mon-sat 24 hours.

 

 

 

Orange Mobile

Pay monthly
from an Orange pay monthly phone dial 150 and select option 1 (note charges from orange pay as you go landlines or any other networks may vary)
from any other phone dial 07973 100 150
from abroad dial +44 7973 100 150
lines open 8am-10pm.

Problems logging into your account
from any orange pay monthly phone dial 439
from another phone  07973 100 439
from abroad +44 7973 100 439.

Pay as you go
from any orange pay as you go phone dial 450
from any other phone dial 07973 100 450
from abroad dial +44 7973 100 450
lines open 8am-10pm.

Business customers
from Orange mobile dial 345
07973 100 345 from any other phone.

 

 

 

T-Mobile

For help
from a T Mobile phone dial 150
from a UK land line call 0845 412 5000
from abroad dial +44 79539 66 150
if phone is lost or stolen dial 0845 412 5000 (charged at local toll rates).

Check latest balances or allowances
text BA to 150 to receive an update on your balance
text AL to 150 to receive an update on your allowance.

To make payment to account
Firstly register your card and text to 150 - the letters CR, the last 4 digits of your credit/debit card, the amount you want to pay in pounds and pence, the 3 digit security code on the back of card (important to leave spaces between each information set).

Top up using a voucher
Send VO followed by a space then 16 digit voucher number to 150, a confirmation text will be sent back.

To check going abroad roaming rates
Text RO followed by the country name you are visiting to 150.

 

 

 

Virgin Mobile

Dial 789 from Virgin Mobile phone
or from a land line call 0845 6000 789
abroad call on +44 7953 967 967
Calls to 789 from your Virgin Mobile phones are absolutely free and if you’d like to speak to one of the team it costs 10p per call.

 

 

 

Vodafone Mobile

From Vodafone phone, dial 191.

From another phone
pay monthly - 08700 700 191
pay as you go - 08700 776 655
lines open 24 hours although some services may be limited between 10pm and 7am.

Calling from abroad
pay monthly +44 7836 191 191
pay as you go +44 7836 191 919
business +44 7836 191 191.

Sorry, wrong number!

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