Consumer frustration over outdated broadband speed commitments and rising prices

Last year the Government declared its intention to cement a minimum broadband speed of 10Mb in law by 2020. But this ‘universal service obligation’ has left many people unimpressed, according to data we’ve gathered. There’s also a divide in opinion about who should be paying for improvements to broadband in rural areas.

As part of our annual home broadband survey we queried respondents for their opinion on wider issues affecting broadband in the UK. One question asked what people thought the minimum broadband speed should be, with 55% selecting a speed of more than 10Mb.

But for such improvements to happen investment is needed, and there’s a split over who should be paying for this infrastructure, with a roughly equal number saying it should be down to the government, telecom networks and ISPs.

We also set out to discover how many people had experienced broadband price increases in the last year, and see what sources would be most trusted for information about switching broadband providers. Price increases are a contentious issue. Although Ofcom guidance says you have a right to cancel if subject to a mid-contract price rise, ISPs have skirted round this by building price increases into the small print.

See the graphs below for the full results, and don’t forget to check our home broadband survey page to find out which ISPs received the highest ratings from customers.

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