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BT Broadband Reviews | Page 6

  • neutral

    by cc at 20:09 on 9 Feb 2011 Report abuse

    what you seem to have misunderstood is on option 1 broadband you have an allowance of 10gb if you down load more than this you will be charged
    option 2 has a 40 gb allowance
    option 3 is suposed unlimited i beg to diff
    the 20 meg relates to line speed i.e. you can have a max speed of 20meg

  • unhappy

    by Liz Masters at 15:01 on 8 Feb 2011 Report abuse

    I have never hated an organisation as vehemently as I hate BT. I have to run my business on 250kbps. I was told by BT to swap from Business to Residential broadband before Christmas 2010 as I would get better speeds if I swapped. I did so and for a couple of weeks I experienced slightly better speeds - still only 750kbps. It has now dropped back down to 250kbps - so am back where I started. I have made numerous calls to BT to try and sort it out but to no avail. I have signed an 18 month residential broadband contract with them which they will not let me get out of. They now state I should have stayed with business broadband as I would have had better service! Would definitely not recommend them and their customer service is truly appalling.

  • happy

    by Richard Sharp at 22:10 on 29 Jan 2011 Report abuse

    Expensive but never had any problems, when we connected with bt option 3 anywhere we had a new line installed and are getting better speed than any of our neighbours by at least 1MB/s.

  • unhappy

    by cc at 23:27 on 18 Jan 2011 Report abuse

    I am a bt total option 3 customer i live less than 500 meters from my excahange my service is truley appaling. my line speed is erratic it goes from 80 kb/s to 3.6mb/s averages around 400kb/s. my line can take 8mb/s. howeveer one thing i will say is if bt can not fix a problem they will release you from a contract as they had to tare up my vision contract due to my download speed being so erratic and unstable. however they only agreed to this after an engineer visit which lasted over 4 hours fault with internet still remains . some times the problem is associated with the server you are conected to in the exchange this can affect your download speed. especially if its happend all of a suden after changeing from one company to another. in this case you can request your service provider perform a lift and shift this will change the server you are on in the exchange be warnd the companies dont like doing this as it costs them a lot of money. so you can expect to have to jump through hoops to get this done as the sever you left can not be used again by anybody as its marked as bad. the best ip ive ever has was sky. would not recomed bt to anybody

  • neutral

    by Laura Allinson at 19:53 on 17 Jan 2011 Report abuse

    BT have been ok (at least there not the Post Office broadband). But what I can't understand (it maybe me being a bit thick!!) is that you get up 20mb, but because I'm in 10 mb area and if I go over 10 then I have to pay an extra pound for each 1mb. So this month I've 15mb so an extra £5 on my bill why is this not included in my "You can get upto 20mb" deal? I may have anwsered my own question, but surely I should be paying less a month if you can only half the deal.

  • unhappy

    by NIGEL WRIGHT at 20:29 on 14 Jan 2011 Report abuse

    I have to say BT is awful, I went for a package of the Broadband, telephone and TV Vision. The BT vision never works properly and the night in to watch your favourite recording never works.Broadband is slow and has not worked properly for the last 2 weeks, Im fed up of seeing a flashing orange light on my router. And with the telephone you get 2 numbers dont know why and you have to use the router phone and not your own. Its very expensive and extremly annoying. Dont do it..

  • happy

    by Malcolm at 12:48 on 14 Jan 2011 Report abuse

    I'm gonna stick up for BT... at my last address I had poor BB service but this was not entirely their fault as I was technically outside the limit for ADSL, so I tried cable and V****n - this lot nearly drove me to suicide. Absolutely shocking. I could tell you the whole story but two years on it still angers me how shoddily they treated me. Avoid V****n altogether.

    Since moving, I managed to get BT back again and it's been flawless. In 18 months I have yet to experience 1 service outage, line speed is always consistent, and the day my line was hit by lightning and needed re-running they were there the next day at 07.30am!

    All in all, BT Broadband is very good value for money. If 100 people have a good experience, chances are only one of them will shout about it! If 1 person has a bad experience, chances are he/she will shout about it!

  • neutral

    by Ian at 14:22 on 30 Dec 2010 Report abuse

    I agree with Alexandra, everyone is complainingabout the ISP. Can any one tell me which one provides a reilable service, good customer service.

    Basicaly, is there a decent ISP sevice out there, this Genie site does not seem to know.

  • unhappy

    by anna geroni at 22:08 on 27 Dec 2010 Report abuse

    I've been stuck with BT for the duration of the contract and am now ready to escape their clutches. I'm a fairly chilled person but BT have pushed me to the limit. On one occasion they changed my telephone number (one which I've had for almost 30 years) but didnt mention it to me, of course I could call out but no one could call me. They then wanted to charge me for TWO telephone lines and told me that I couldnt have my original number back as it had been allocated to someone else. Fortunately, that wasnt the case and I got my original number back.
    My experience with BT has been awful, they'd have to pay me a significant amount of money to consider staying with them. Their customer service is awful. Never again.

  • unhappy

    by Tom at 17:18 on 27 Nov 2010 Report abuse

    My advice: don't touch BT. They have not turned up for 2 out of 3 appointments arranged with me, and didn't even bother to let me know. Then offered a rescheduled data one month later. Ridiculous attempt at customer service.

  • happy

    by BRENDA at 15:17 on 25 Nov 2010 Report abuse

    I have had BT Broadband for over 6 years and--- no trouble at all. I have always had their phone system,before home computers were thought of.Yes ! I am retired and older. I also have a BT Vision box which I must admit does have a tantrum occasionally,but it then rights itself and it IS free! The only thing that I can criticize them for is, I would prefer to speak to someone who does not talk in a strong Indian accent.To be fair, when I first purchased a pc I did have 'newby' problems but I did find some wonderful male help from India (not biased being female myself) . My problems were of a technical nature as to my pc, not the service provided which at the moment is superb.

  • neutral

    by Alexandra at 12:53 on 25 Nov 2010 Report abuse

    So people please can someone tell me which provider is a good one? Because I've read many comments and reviews on every offer and broadband provider and apparently, ALL of them are rubbish!

  • unhappy

    by Alice Lowe at 18:16 on 21 Nov 2010 Report abuse

    I'm sick of BT. I'm desperately looking for an alternative broadband + phone package because I pay more than anybody I know for 2 (apparently) separate deals with very confusing billing systems. I hardly use the landline so I'd expect a fully itemised bill; no chance. Some rates and totals are cited inc. vat, others are not. Broadband speed is mediocre but customer services had barely been necessary till September this year, when the connexion was failing at least once a day and an automated message told me that BT were "experiencing difficulties in the area". So this message was only heard by people ringing from my area? Forgive me for doubting it.
    Isn't it frustrating when, as a longstanding customer, you're bombarded with ads about deals for newcomers? Why can't BT reduce my monthly bill of approx £65?

  • unhappy

    by dalowe at 8:07 on 5 Nov 2010 Report abuse

    i rang bt last night as my internet had stopped working the person in india said it would be working in two to three hours. well its still not working 12 hours later got my mac code bt has a problem there losing customers and im another one good bye bt

  • happy

    by Gordon at 16:10 on 19 Oct 2010 Report abuse

    I escaped from BT about 18months ago and am so glad to be with another provider. I fall out began over the unreasonable charge as I choose not to pay by direct debit even though I was an existing customer for over thirty years. I could speak to no one in person and ended up with India. Nice people but hard to understand and had no decision making authority. One needs to be smart to understand BT bills that almosr three dementional and difficult. My new company has a single sheet , very simple. As soon as I moved to the new company my broadband speed more than doubled! More than happy to be where I am now.

  • happy

    by Holly Bryan at 22:23 on 12 Oct 2010 Report abuse

    I used to have AOL broadband which was very fast broadband and good for watching online t.v and downloads, I then changed to BT as they ensured that theres was better. Today already in the last 5 mins, my connection is failed severaled times..

  • unhappy

    by Andy at 21:13 on 7 Oct 2010 Report abuse

    Bt are quite simply the worst company I have ever dealt with in my life.
    There billing system is laughable, I get three separate bills every month, all bills are much more expensive than what they quote.There staff advised me on the broadband to switch from option 1 to 3 as I was not downloading much, to reduce my bill, three months later I got an excessive usage charge of £130.
    They have probably made another thirty errors on my account over the past two years.
    Please do not switch to this company, they are a nightmare.

  • happy

    by queenbee at 8:50 on 6 Oct 2010 Report abuse

    left bt about 5 years ago not impressed with their billing,empty promises and incompetence.thank god for small mercies as i was considering returning to them.

  • unhappy

    by Richard Love at 16:42 on 24 Sep 2010 Report abuse

    I simply can't understand why BT rates so high, our experience is that it is over priced and at best okay. For the money the service should be better, the technical support is so poor it's farcical. The add ons (BT vision, Broadband Talk, Digital Vault etc.) are very poorly implemented, we've given up with all of them. BT vision in particular is bizzare, a great deal of the pay per view content is available free on 4OD or BBC iPlayer and the rest much cheaper elsewhere. The 'award winning' hub cuts off the broadband every time we receive a landline call, it's our third one, but we are keeping it because the thought of phoning the technical support again just fills me with horror. That aside it's okay, we have a more or less constant service and speed is normally acceptable, but this is about the most expensive service out there and should frankly deliver better and BT executives should hold their head in shame over the technical support.

  • unhappy

    by Pete C at 20:54 on 13 Sep 2010 Report abuse

    Joined BT from Tiscali on an 18 month contract. Delighted by the download speed, 3.7meg. Signed up in June for a further 12 months and, almost immediately, the download speed plummeted. Came back up briefly to 2.3meg and the dived again. Have tried getting help from India. What a waste of time. Even the 2 minute BT video on improving connection speed takes 6 minutes to run. Absolutely useless. Now I see BT want £89.99 for an engineer to call. What a rip-off. Can't wait for the contract to expire.

  • unhappy

    by Harmer B at 10:00 on 9 Sep 2010 Report abuse

    I changed from AOL to BT Broadband which I understood would be cheaper and better. What a con. I was quoted for line rental, broadband and free calls for a monthly amount of 37.00. To cut a long story short I have been charged £46.00 per month and they say this normal and the payments will be reduced! HA! HA! No reduction after six months. Cannot get on line often and the speed is awful. They are just a useless bunch of crooks and I cannot wait for my 18 month contract to end. So, if you are thinking of going with BT my advice is don't.

  • unhappy

    by j rollins at 16:34 on 13 Aug 2010 Report abuse

    I came off dial up,Found BTs broadband is slower ,what a con trick they are pulling, if by virtue that the more people using ""their BROADBAND"" the slower it gets well BT should stop misleading the public and only "SELL" their product untill BT can honour their agreement as to SPEED, trade discriptions act comes to mind???????

  • neutral

    by MARY at 14:35 on 11 Aug 2010 Report abuse

    I am and always have been( for years now) very happy with BT for all of their services. I must admit that I would be ecstatic if they came back to the UK for all of their customer services as I too get extremely frustrated with some of the strong Indian accents(and them understanding my problem). Saying this I have had really good advice and help from the same Indian call centres when I first was a pc novice. I seem to understand the males more than the females. Recently I contacted BT to chat about Friends & Family International I got a very nice English male who was polite and most informative.

  • unhappy

    by Steve P at 21:09 on 9 Aug 2010 Report abuse

    All of the comments on this site are spot on! the biggest mistake I made this yer was moving my phone calls and broadband to BT, they said come back for £24.95 I have never paid that from day one, they have the bill so split up its difficult to read, I have been over charged each month and been promised a refund but I am still waiting! so my advice is DO NOT GO WITH BT as you will regret it, also the speed is rubbish as well and their service and support shall I go on!!

  • unhappy

    by graham Paul at 16:11 on 1 Aug 2010 Report abuse

    on sundays (am I get 1.5 mb down loaad speed ! at 3pm I get 5.9 mb !!! thw services seems to drop dramatically in the evening making it impossible to play any on line games BT promise 20 mb which is fictional I have fitted one of their accelerators to thr incoming line to no avail I live within 5 miles from the city centre BT tell me its all the fault of the length and condition of THEIR lines .. DONT even think about having BT broadband its all a gigantic Con

  • neutral

    by Lyle McMorland at 19:02 on 3 Jul 2010 Report abuse

    Warning do not go back to BT, their bills are impossible to understand, and in my case they were clearly overcharging me, and that was where I experience their customer service(Or the lack of it). On the odd occasion when you managed to get through you will be speaking to an Indian call centre, and in most cases you cannot understand a word they say, and you are shuffled from pillar to post , constantly repeating yourself.
    and getting nowhere. After a year I gave up and cancelled my subscription and surprise surprise I got a substantial refund due to being overcharge from the start.
    Never again BT, and please return to UK call centres, or you will have no customers Left.

    PS the broadband itself was OK

  • unhappy

    by BT robot Bob at 2:56 on 26 Jun 2010 Report abuse

    BT quality has been getting worst each year. I started off with a 8Mb service and it has been dropping automatically each year and now I have 1.2Mb

    They need to upgrade their hardware as more and more people sign up and not just use the older slow hardware. Especially in areas where they never had many broadband customers in the beginning.

  • unhappy

    by richcb at 19:23 on 18 Jun 2010 Report abuse

    Like Ivan I have just undergone a nightmarish experience with BT. Mine began over two months ago with random dropouts of my BB, culminating in a complete loss of service for a week. I too spoke to countless 'advisors', endured many 'promises' and had visits from five separate engineers (six if you count the one who didn't turn up). I would like to leave BT ASAP but one of the 'fixes' to my problem was arranging for a new Home Hub to be delivered, which involved taking out a new 12-month contract which I am now locked into.

  • unhappy

    by Jigsaw at 19:01 on 8 Jun 2010 Report abuse

    Oh where to start with the "Cough" wonderful service "Cough Cough" BT offers!!!

    Up until 20th May 2010 i was on option 3 upto 8MB connection but was having difficulty connecting. I spoke to technical help who offered me an upgrade of upto 20MB connection, all good or so i thought. I was told it would take 7 days for the service to be activate but have since found out it only takes 7 days if ur a new customer not an existing one where it should only take 24 hrs. However the order placed on 20th May was declined (i was never told this) and reordered on 22nd of May. I was sent the letters stating my new 12 month contract began on 22nd May and 24 hrs after that i should have my upgraded connection. As of 2day im yet to be upgraded even tho for the past 2 weeks ive been paying for a servive im NOT getting. On Friday 4th June i managed to speak to an English person (c'mon get up off ther floor), who was very helpful and for a 3rd time reordered my connecton upgrade telling me that would take effect with 1 working day from the time the order was placed. Its beyond that time and AGAIN as yet NOTHING. To top this off on Saturday 5th i recived a text message stating my order couldnt be processed until 14th June as the exchange was at capacity for further details contact 150. I did this and was told be Mr. Clueless that BT would send me a dongle ouit so i could atleast connect to the net. WTF is that all about, surely the screen infront of him showed ive been paying for many months an amount for broadband.

    The conversation i had on Friday was very helpful and was guaranteed a call back on Monday which never happened so i contacted BT again to find out why and was told it takes upto 24 hrs for a call back, the email was sent to the relevant department Monday at 12.15pm, still no call by Tuesday at 7pm. These calls to headquarters are NOT free calls so when we have a promise/guarantee from BT which rarely happens we the innocent customers have to pay for a charged call to find out why our ISP is neglectling their end of a deal.

    All in all i think its fair to say im not too impressed with the sevice BT offers

  • unhappy

    by Darren at 7:32 on 2 Jun 2010 Report abuse

    I don't know how BT are allowed to get away with it. Thier advertising and web site shout about unlimited downloads for option 3. In reality, you are limited by the very small print of something called a fair use policy, which limits downloads to 100Gb. Something is either unlimited, or its not. There is no middle ground.

    As for speaking to BT? What a nightmare that is. Finding a phone number isn't simple, and as for speaking to some one who speaks clear english...don't get me started on that.

    I used to have no problems with BT, but as soon as you do have an issue, all hell breaks loose!

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